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Books > Social sciences > Psychology > Social, group or collective psychology

Young Children and Their Parents - Perspectives from Psychoanalytic Infant Observation (Paperback): Gertraud Diem-Wille Young Children and Their Parents - Perspectives from Psychoanalytic Infant Observation (Paperback)
Gertraud Diem-Wille
R672.00 Discovery Miles 6720 Within 7 - 11 working days

The book describes, from a psychoanalytic perspective, the development of the parent-infant relationship in the first years of life. It follows the development of the child's relationship to his or her parents from birth until the end of the third year. The psychoanalytic understanding of earlier patterns of experience is expertly presented to the reader. For readers looking for an introduction to the many different psychoanayltical theories about the early years, this book offers a comprehensive guide to the most important directions.Diem-Wille's experience as psychoanalyst, professor of education, and organising tutor of a university course for teachers, and as a mother and grandmother, all enrich her writing and contribute to the breadth of this remarkable book. The author combines consideration of the physical interwoven with the psycho-social development in the first, second and third years of life; she looks at the experience of the relationship at each stage from both the child's and the parent's perspective; and she discusses theory and gives hints to parents and teachers about how to observe the non-verbal communication of babies and children and respond to their needs. It is a book which will be of great value to parents, teachers, paediatricians and all those concerned with furthering the understanding of children.

Social Psychology and Human Nature, Brief (Paperback, 3rd): Roy F Baumeister, Brad J. Bushman Social Psychology and Human Nature, Brief (Paperback, 3rd)
Roy F Baumeister, Brad J. Bushman
R2608.00 Discovery Miles 26080 Within 7 - 11 working days

You are a member of a social world on a planet that is home to about 7 billion people. This social world is filled with paradox, mystery, suspense, and outright absurdity. Explore how social psychology can help you make sense of your own social world with this engaging and accessible book. Roy F. Baumeister and Brad J. Bushman's SOCIAL PSYCHOLOGY AND HUMAN NATURE, 3rd Edition can help you understand one of the most interesting topics of all--the sometimes bizarre and baffling but always fascinating diversity of human behavior, and how and why people act the way they do.

Compelling People - The Hidden Qualities That Make Us Influential (Paperback): John Neffinger, Matthew Kohut Compelling People - The Hidden Qualities That Make Us Influential (Paperback)
John Neffinger, Matthew Kohut
R185.00 R159.00 Discovery Miles 1590 Save R26.00 (14%) Within 4 - 8 working days

Everyone wants to know how to be more influential. But most of us don't really think we can have the kind of magnetism or charisma that we associate with someone like Bill Clinton or Oprah Winfrey unless it comes naturally. Now, in Compelling People, which is already being taught at Harvard and Columbia Business Schools, John Neffinger and Matthew Kohut show that this isn't something we have to be born with-it's something we can learn. Expanding on the themes in their co-authored Harvard Business Review cover story "Connect, Then Lead," they trace the path to influence through a balance of strength (the root of respect) and warmth (the root of affection). Each seems simple, but only a few of us figure out the tricky task of projecting both at once. The ability to master this dynamic is so rare that we celebrate and elevate those people who have managed to do it. Drawing on cutting-edge social science research as well as their own work with Fortune 500 executives, members of Congress, TED speakers, and Nobel Prize winners, Neffinger and Kohut reveal: - The common thread connecting Machiavelli and Martin Luther King - The secret technique behind the success of Bill Clinton, Ann Richards and Denzel Washington-one that you can use today - How looks affect our career prospects - The single best strategy for getting someone to agree with you Offering practical advice for a range of common and challenging situations, Compelling People explains how we size each other up-and how we can learn to win the admiration, respect, and affection we desire.

Social Psychology (Paperback, International ed of 7th revised ed): Daniel Myers, John D. DeLamater Social Psychology (Paperback, International ed of 7th revised ed)
Daniel Myers, John D. DeLamater
R1347.00 Discovery Miles 13470 Within 6 - 13 working days

What decides who someone will fall in love with? Where do aggressive, violent, and criminal behaviors come from? Why are some people more charitable than others? Why do some people obey authority and conform while others always have to buck the trend? Why are some people lazier when they work in groups? What is the source of people's stereotypes and prejudices? What causes conflict between groups? What makes us who we are? "Social Psychology" covers topics ranging from interpersonal attraction to social structure, allowing you to explore essential questions in the field.

High Price - A Neuroscientist's Journey of Self-Discovery That Challenges Everything You Know about Drugs and Society... High Price - A Neuroscientist's Journey of Self-Discovery That Challenges Everything You Know about Drugs and Society (Paperback)
Carl Hart
R215.00 R176.00 Discovery Miles 1760 Save R39.00 (18%) Within 7 - 11 working days

A provocative and eye-opening memoir, High Price will change the way we think about addiction, poverty, and race, as well as our policies on drugs.

As Columbia University's first tenured African American professor in the sciences, groundbreaking neuroscientist Carl Hart has redefined our understanding of addiction. His controversial landmark research goes beyond the hype of the antidrug movement to shed new light on common ideas about race, poverty, and drugs, and to explain why current policies are failing.

In High Price, Hart recalls his personal story--and though he escaped neighborhoods that were entrenched in systemic poverty, he has not turned his back on them. But balancing his former street life with his achievements today has not been easy--a struggle he reflects on publicly for the first time here.

Assertiveness for Earth Angels - How to Be Loving Instead of "Too Nice" (Hardcover): Doreen Virtue Assertiveness for Earth Angels - How to Be Loving Instead of "Too Nice" (Hardcover)
Doreen Virtue 1
R190.00 R164.00 Discovery Miles 1640 Save R26.00 (14%) Within 6 - 12 working days

Do people take advantage of your niceness? In this groundbreaking book, Doreen Virtue teaches Earth Angels --extremely sweet people who care more about others' happiness than their own--how to maintain their inner peace and loving nature while at the same time holding boundaries. You'll discover how to overcome fears about saying no, and how to ask for what you want from those around you and from the universe. "Assertiveness for Earth Angels" is for anyone who wants to learn the art of speaking up in relationships and in their activism about issues related to the world. Whether you need more assertiveness with your family, on the job, or in your healing work, you'll appreciate Doreen's gentle-but-firm approach to negotiating your earthly needs in heavenly ways!

Social Psychology (Hardcover, United States ed of 5th revised ed): Douglas T. Kenrick, Steven L. Neuberg, Robert B. Cialdini Social Psychology (Hardcover, United States ed of 5th revised ed)
Douglas T. Kenrick, Steven L. Neuberg, Robert B. Cialdini
R3466.00 Discovery Miles 34660 Within 7 - 13 working days

"Amazing deeds of heroism and horrific acts of terrorism. Undying love, friendships gone wrong, and inspirational leadership."Social Psychology: Goals in Interaction introduces the student to the fascinating mysteries of social behavior. By revealing the motives behind social behavior--"why "people love, hate, lead, and follow, for example--and bridging the person and the social situation, KNC actively engages the students' natural curiosity while providing the only textbook with a truly integrative, coherent approach.

A unique integrated approach to social behavior: "What do terrorist bombings, testosterone, one-minute "hurry dates," Facebook, and political smear campaigns have to do with one another? "Social Psychology textbooks typically provide a laundry list of interesting, but disconnected facts and theories. This standard approach grabs interest but falls short as a way to learn. Kenrick, Neuberg, and Cialdini instead provide an integrative approach, one that both builds upon traditional lessons learned by the field and pushes those lessons to the cutting-edge. By organizing each chapter around the two broad questions-"What are the goals that underlie the behavior in question?" and "What factors in the person and the situation connect to each goal?" -the book presents the discipline as a coherent framework for understanding human behavior. Expanding the integrative theme in this edition, KNC highlights social psychology as the "ultimate""bridge discipline-"connecting the different findings and theories of social psychology, exploring the field's links to other areas of psychology (e.g., clinical, organizational, and neuroscience), and bridging to other important academic disciplines (e.g., anthropology, biology, economics, medicine, and law).

Opening mysteries: Each chapter begins with a mystery, designed not only to grab student interest, but also to organize the ensuing discussion of scientific research: "Why did the beautiful and talented artist Frida Kahlo fall for the much older, and much less attractive, Diego Rivera, and then tolerate his numerous extramarital affairs? What psychological forces led the Dalai Lama, the most exalted personage in Tibet, to forge a lifelong friendship with a foreign vagabond openly scorned by Tibetan peasants? Why would a boy falsely confess to murdering his own mother?"

The authors are each well-known researchers who have contributed cutting edge findings to the field. The latest scholarship, engaging writing, engrossing real-world stories and the authors' strengths as renowned researchers and expert teachers, all come together to make the fifth edition of "Social Psychology: Goals in Interaction" an accessible and engaging read for students, while providing a modern and cohesive approach for their teachers.

Looking for additional resources to help you understand the material and succeed in this course? MyPsychLab contains study tools such as flashcards, self tests, videos, as well as writing resources and a complete ebook. MyPsychLab is available at www.mypsychlab.com. "

Clash! - How to Thrive in a Multicultural World (Paperback): Hazel Rose Markus, Alana Conner Clash! - How to Thrive in a Multicultural World (Paperback)
Hazel Rose Markus, Alana Conner
R226.00 R184.00 Discovery Miles 1840 Save R42.00 (19%) Within 8 - 13 working days

"If you fear that cultural, political, and class differences are tearing America apart, read this important book." --Jonathan Haidt, Ph.D., author of "The Righteous Mind"
"Who will rule in the twenty-first century: allegedly more disciplined Asians, or allegedly more creative Westerners? Can women rocket up the corporate ladder without knocking off the men? How can poor kids get ahead when schools favor the rich?"
As our planet gets smaller, cultural conflicts are becoming fiercer. Rather than lamenting our multicultural worlds, Hazel Rose Markus and Alana Conner reveal how we can leverage our differences to mend the rifts in our workplaces, schools, and relationships, as well as on the global stage.
Provocative, witty, and painstakingly researched, "Clash " not only explains who we are, it also envisions who we could become.

Brooks Cole Empowerment Series: Understanding Human Behavior and the Social Environment (Paperback, 9th Revised edition):... Brooks Cole Empowerment Series: Understanding Human Behavior and the Social Environment (Paperback, 9th Revised edition)
Charles Zastrow, Karen Kirst-Ashman
R2459.00 Discovery Miles 24590 Within 7 - 11 working days

Zastrow and Kirst-Ashman's UNDERSTANDING HUMAN BEHAVIOR AND THE SOCIAL ENVIRONMENT looks at lifespan through the lens of social work theory and practice, covering human development and behavior theories within the context of family, organizational, and community systems. Using a chronological lifespan approach, the book presents separate chapters on biological, psychological, and social impacts at the different lifespan stages with an emphasis on strengths and empowerment. As part of the Brooks/Cole Empowerment Series, this edition is completely up to date and thoroughly integrates the core competencies and recommended practice behaviors outlined in the 2008 Educational Policy and Accreditation Standards (EPAS) set by the Council on Social Work Education (CSWE).

Our Sexuality (Hardcover, 12th): Robert Crooks, Karla Baur Our Sexuality (Hardcover, 12th)
Robert Crooks, Karla Baur
R3188.00 Discovery Miles 31880 Within 7 - 11 working days

This is the most respected and authoritative college textbook available on human sexuality. Written in a direct, non-judgmental manner, this edition of OUR SEXUALITY has been thoroughly and carefully updated to reflect the most current research findings. It is the first college text to bring cutting-edge and in-depth emphasis on the impact of politics on sexuality. Crooks and Baur keep you interested with the most exciting, emerging research and coverage, and focus on strengthening healthy communication among partners. The authors also have revised their overall coverage on maintaining a responsible and healthy sexual relationship, with greater attention to diversity and inclusiveness. Available with InfoTrac Student Collections http: //gocengage.com/infotrac.

Adult Development - Cognitive Aspects of Thriving Close Relationships (Hardcover): Jan D. Sinnott Adult Development - Cognitive Aspects of Thriving Close Relationships (Hardcover)
Jan D. Sinnott
R584.00 Discovery Miles 5840 Within 7 - 11 working days

Relationships, especially close relationships, are among the most important aspects of life for most of us. Close relationships reach to the very heart of our happiness -but exactly what processes or skills, over the course of a lifetime, help us learn to relate to one another more and more deeply, and to grow past the differences and problems that might divide us? Adult Development applies the concept of complex postformal thought in order to explore how certain cognitive processes support individuals' close relationships such that those relationships grow stronger and richer over time. Complex postformal thought allows a person to deal with everyday logical contradictions by letting that person understand that "reality" and "meaning" are co-created. In this way, postformal thought enables adults to bridge two contradictory but logical positions and reach an adaptive synthesis of them through a higher-order logic. Taking this inquiry a step further, Sinnott examines the role played by postformal thought in intimate relationships - those between spouses, partners, parents and children, siblings, and close friends. Sinnott argues that postformal thought seems to develop later in life and is somewhat akin to the concept of wisdom. Based on 30 years of research, this book diverges from typical contributions to this field by discussing positive adult development in the context of close relationships. Rather than focusing on the emergence of deficits of adulthood and particularly aging, Sinnott instead explores the cognitive processes that are important in creating and sustaining close ongoing relationships.

Schadenfreude - Understanding Pleasure at the Misfortune of Others (Hardcover): Wilco W. van Dijk, Jaap W. Ouwerkerk Schadenfreude - Understanding Pleasure at the Misfortune of Others (Hardcover)
Wilco W. van Dijk, Jaap W. Ouwerkerk
R1395.00 Discovery Miles 13950 Within 6 - 13 working days

When someone suffers a mishap, a setback or a downfall, we sometimes find ourselves experiencing schadenfreude - an emotion defined as deriving pleasure from another's misfortune. Schadenfreude is a common experience and an emotion which is seemingly inherent to social being. This book offers a comprehensive summary of current theoretical and empirical work on schadenfreude from psychological, philosophical and other scientific perspectives. The chapters explore justice as an underlying motive for schadenfreude, and the role played by social comparison processes and envy in evoking pleasure at the misfortunes of others in interpersonal relations. Schadenfreude is also described as a common phenomenon in intergroup relations. This is a compelling volume on a fascinating subject matter that aims to increase our understanding of the nature of this emotion and the role it plays in social relations.

Stillbirth, Yet Still Born - Grieving and Honoring Your Precious Baby (Paperback): Deborah L Davis Stillbirth, Yet Still Born - Grieving and Honoring Your Precious Baby (Paperback)
Deborah L Davis
R133.00 R108.00 Discovery Miles 1080 Save R25.00 (19%) Within 7 - 11 working days

'Stillbirth, Yet Still Born' offers tailored information and support to accompany parents through the early hours, days and weeks that follow the death and birth of their beloved baby. It also offers strategies for enduring labour and delivery, and compassionate suggestions for spending time with the lost child.

To Sell Is Human - The Surprising Truth about Moving Others (Hardcover, New): Daniel H Pink To Sell Is Human - The Surprising Truth about Moving Others (Hardcover, New)
Daniel H Pink
R367.00 R299.00 Discovery Miles 2990 Save R68.00 (19%) Within 7 - 11 working days

#1 "New York Times" Business Bestseller
#1 "Wall Street""Journal" Business Bestseller
#1 "Washington Post" bestseller
From the bestselling author of "Drive "and "A Whole New Mind "comes a surprising--and surprisingly useful--new book that explores the power of selling in our lives.
According to the U.S. Bureau of Labor Statistics, one in nine Americans works in sales. Every day more than fifteen million people earn their keep by persuading someone else to make a purchase.
But dig deeper and a startling truth emerges:
Yes, one in nine Americans works in sales. "B""ut so""do the other eight."
Whether we're employees pitching colleagues on a new idea, entrepreneurs enticing funders to invest, or parents and teachers cajoling children to study, we spend our days trying to move others. Like it or not, we're all in sales now.
"To Sell Is Human" offers a fresh look at the art and science of selling. As he did in "Drive "and "A Whole New Mind," Daniel H. Pink draws on a rich trove of social science for his counterintuitive insights. He reveals the new ABCs of moving others (it's no longer "Always Be Closing"), explains why extraverts don't make the best salespeople, and shows how giving people an "off-ramp" for their actions can matter more than actually changing their minds.
Along the way, Pink describes the six successors to the elevator pitch, the three rules for understanding another's perspective, the five frames that can make your message clearer and more persuasive, and much more. The result is a perceptive and practical book--one that will change how you see the world and transform what you do at work, at school, and at home.

Behind the Shock Machine - The Untold Story of the Notorious Milgram Psychology Experiments (Hardcover): Gina Perry Behind the Shock Machine - The Untold Story of the Notorious Milgram Psychology Experiments (Hardcover)
Gina Perry
R372.00 R304.00 Discovery Miles 3040 Save R68.00 (18%) Within 7 - 11 working days
Social Psychology (Paperback, Pearson New International Edition): Robert A. Baron, Nyla R. Branscombe, Don Byrne Social Psychology (Paperback, Pearson New International Edition)
Robert A. Baron, Nyla R. Branscombe, Don Byrne
R1314.00 Discovery Miles 13140 Within 6 - 13 working days

Show how the ever-changing field of Social Psychology is useful in students' everyday lives. The integration of application into the main body chapters helps students see the connection between theory and real world experiences. This classic text retains the hallmark of its own past success: up-to-date coverage of the quickly evolving subject matter written in a lively manner that has been embraced by hundreds of thousands of students around the world. This book continues to balance its coverage of fundamentals with current research. Teaching & Learning Experience * Personalize Learning - The new MyPsychLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals. * Improve Critical Thinking - APS Reader, Current Directions in Social Psychology and a new personalized study plan in MyPsychLab help students develop critical thinking skills. * Engage Students - New in-text essays reflect current research trends and show how the field relates to today's social world, helping to engage students in the material. * Explore Research - Balanced coverage of fundamentals with current research. New content on emotion and attitude formation is included. * Support Instructors - ClassPrep helps instructors keep students engaged throughout every class. Sample chapter and more available on our preview site! www.pearsonhighered.com/fall2011preview/#Psych

Persuasion - Social Influence and Compliance Gaining (Paperback, United States ed of 5th revised ed): Robert H. Gass, John S.... Persuasion - Social Influence and Compliance Gaining (Paperback, United States ed of 5th revised ed)
Robert H. Gass, John S. Seiter
R1699.00 Discovery Miles 16990 Within 7 - 11 working days

A comprehensive overview of persuasion theory Persuasion: Social Influence and Compliance Gaining first helps students understand established theories and models of persuasion. It then encourages them to develop and apply general conclusions about persuasion in real-world settings. The 5th edition explores how social media continues to be a form of influence, but it also looks at grassroots movements, such as the Tea Party and Occupy Wall Street, and traditional forms of persuasion, such as advertising, marketing, and political campaigning. This text is available in a variety of formats - print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. To learn more about our programs, pricing options and customization, click the Choices tab. Learning Goals Upon completing this book, readers will be able to: * Understand how persuasion works * Discuss the impact culture has on persuasion * Understand and identify key differences among persuasion, propaganda, and manipulation 0205956254 / 9780205956258 Persuasion: Social Inflence and Compliance Gaining Plus MySearchLab with eText -- Access Card Package Package consists of 0205239927 / 9780205239924 MySearchLab with Pearson eText -- Valuepack Access Card 0205912966 / 9780205912964 Persuasion: Social Influence and Compliance Gaining

Confessions of a Sociopath - A Life Spent Hiding in Plain Sight (Paperback): M. E. Thomas Confessions of a Sociopath - A Life Spent Hiding in Plain Sight (Paperback)
M. E. Thomas
R202.00 R166.00 Discovery Miles 1660 Save R36.00 (18%) Within 7 - 11 working days

A "PUBLISHERS WEEKLY" BEST OF 2013 STAFF PICK
As M.E. Thomas says of her fellow sociopaths, "We are your neighbors, your coworkers, and quite possibly the people closest to you: lovers, family, friends. Our risk-seeking behavior and general fearlessness are thrilling, our glibness and charm alluring. Our often quick wit and outside-the-box thinking make us appear intelligent--even brilliant. We climb the corporate ladder faster than the rest, and appear to have limitless self-confidence. Who are we? We are highly successful, noncriminal sociopaths and we comprise 4 percent of the American population."
"Confessions of a Sociopath"--part confessional memoir, part primer for the curious--takes readers on a journey into the mind of a sociopath, revealing what makes them tick while debunking myths about sociopathy and offering a road map for dealing with the sociopaths in your life. M. E. Thomas draws from her own experiences as a diagnosed sociopath; her popular blog, Sociopathworld.com; and scientific literature to unveil for the very first time these men and women who are "hiding in plain sight."
Now with Extra Libris material, including a reader's guide and bonus content

The Guide to Franchising (Paperback, 7th Revised edition): Martin Mendlesohn The Guide to Franchising (Paperback, 7th Revised edition)
Martin Mendlesohn
R969.00 Discovery Miles 9690 Within 6 - 13 working days

The Guide to Franchising first published in 1970 is a comprehensive guide to all aspects of franchising not only is it a valuable introduction to this growing area of business for those who are unfamiliar with franchising, and answers the fundamental questions: why franchise your business? Why take up a franchise? What can be franchised? The book also functions as a practical guide for those already involved in franchising. It examines how to become a franchisor or franchisee and the relationship between the two parties. The seventh edition has been substantially revised and updated to reflect recent experience and developments in the field. The book is very comprehensive and includes international development and examples of franchise specific regulation from around the world.

Clickology - What Works in Online Shopping and How Your Business Can Use Consumer Psychology to Succeed (Paperback): Graham... Clickology - What Works in Online Shopping and How Your Business Can Use Consumer Psychology to Succeed (Paperback)
Graham Jones
R265.00 R231.00 Discovery Miles 2310 Save R34.00 (13%) Within 7 - 13 working days

Internet shopping has rapidly become a normal, daily activity for people throughout the world. Click.ology investigates this growing phenomenon and reveals the psychology of why we click and what businesses can do to encourage more of us to buy online. From one of the world's leading Internet Psychologists, Graham Jones, this book shows why we buy online and how Internet retail businesses can tap into that behaviour to sell more. With examples from online shops from around the world, this book also reveals the differences in online shopping behaviour in different cultures and exposes how global business can improve international sales if they adapted their online shops to suit local needs. Click.ology looks at the way we use shopping carts, the importance of social media in online shopping and the whole issue of how retailers establish trust and credibility for their web shops. Mobile shopping and the growing importance of video is discussed in this book, as is the future of online shopping and what businesses need to do now to prepare themselves for the way we will be buying online in the next few years.

The Power of Positive Confrontation - The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life... The Power of Positive Confrontation - The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life (Paperback)
Barbara Pachter
R230.00 R189.00 Discovery Miles 1890 Save R41.00 (18%) Within 7 - 11 working days

When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is "The Power of Positive Confrontation." This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. "The Power of Positive Confrontation" reveals: The consequences of not confronting or of confronting negativelyHow to accurately assess what is bothering you and whyThree essential steps of polite and powerful confrontationVital verbal and nonverbal skills that make or break communication, including common language pitfallsStrategies for assertive communication, whether face to face, in writing, by phone, or online

Interplay - The Process of Interpersonal Communication (Paperback, 12th): Ronald B. Adler, Lawrence B. Rosenfeld, Russell F.... Interplay - The Process of Interpersonal Communication (Paperback, 12th)
Ronald B. Adler, Lawrence B. Rosenfeld, Russell F. Proctor
R1459.00 Discovery Miles 14590 Within 7 - 11 working days

This 12th edition of Interplay retains the proven approach that has served several hundred thousand students and professors for many years. The accessible writing style is based on the belief that even complicated ideas can be presented in a straightforward way. A variety of thought- provoking photos, sidebars, and cartoons make the subject more interesting and compelling than text alone can. And in terms of its scholarly grounding, this edition cites more than 1,500 sources, 34 percent of which are new to this edition. Research and theory aren't presented for their own sake, but rather to support insights about how the process of interpersonal communication operates in everyday life. While the overall structure of the book will be familiar to long- time users, several changes enhance its usability and keep the content up to date. There are two important changes in the chapter organization of the book: New Chapter 2, "Interpersonal Communication in a Changing World," addresses the impact of social media on interpersonal relationships. New Chapter 12, "Interpersonal Contexts," expands and consolidates the discussion of communication with those who are closest to us. The chapter includes a new discussion of communication in friendships and updated sections on communication in intimate relationships and families. Many changes have been made to individual chapters to interpret the latest communication research and address changing communication practices. These include: The role of mediated communication in identity management and self- disclosure (Chapter 3) Distinctions between empathy and sympathy (Chapter 4) How deception is (and isn't) communicated through nonverbal communication (Chapter 6) The best ways to offer advice (Chapter 7) New coverage of emotional intelligence, reappraisal, and emotion labor (Chapter 8) Updates on relational stages (Chapter 9) Expanded discussion of John Gottman's "Four Horsemen of the Apocalypse,

Help for Dealing with Difficult People (Paperback): Lisa O. Engelhardt Help for Dealing with Difficult People (Paperback)
Lisa O. Engelhardt
R68.00 R60.00 Discovery Miles 600 Save R8.00 (12%) Within 7 - 13 working days
Vertrauensfallen Im Internationalen Management - Hintergrunde - Beispiele - Strategien (Hardcover, 2013): Robert Munscher,... Vertrauensfallen Im Internationalen Management - Hintergrunde - Beispiele - Strategien (Hardcover, 2013)
Robert Munscher, Julia Hormuth
R1093.00 Discovery Miles 10930 Within 7 - 13 working days

Ohne Vertrauen kommt man im beruflichen Alltag nicht weit. Doch im internationalen Management drohen Vertrauensfallen: Aufgrund kultureller Unter-schiede bleibt man misstrauisch, Vertrauen entwickelt sich viel zu langsam oder man verliert es gar obwohl es eigentlich keinen Grund gibt, nicht zuvertrauen. Wie man solche Fallen vermeiden und die Vertrauensentwicklung fordern kann, lasst sich aber lernen. Dieses Buch erlautert die wichtigsten Vertrauensfallen und zeigt, wie man erfolgreich mit ihnen umgeht.

The Culture Map - Breaking Through the Invisible Boundaries of Global Business (Hardcover): Erin Meyer The Culture Map - Breaking Through the Invisible Boundaries of Global Business (Hardcover)
Erin Meyer
R365.00 R316.00 Discovery Miles 3160 Save R49.00 (13%) Within 7 - 13 working days

As today's business world becomes ever-more global and virtual, executives and managers are expected to work harmoniously together with counterparts from a broad array dramatically different cultures and backgrounds, often without leaving their desks. But when you throw people together who come from starkly different backgrounds and cultures-- from Americans who precede anything negative with three nice comments to French, Dutch, Israelis and Germans who get straight to the point (your presentation was simply awful); from Latin Americans and Asians who are steeped in hierarchy to the Scandinavians who think the best boss is just one of the crowd-- the result can sometimes be disastrous. Even with English as a global language, it's easy to fall into cultural traps that endanger careers and sink deals. In The Culture Map, renowned expert Erin Meyer offers highly practical and timely perspective on one of today's most pressing business issues: how do different cultures influence the way to do business when working globally? And she explains how to dramatically increase business success by improving one's ability to understand the cultural drivers of colleagues, clients, and suppliers from different countries. With the rapid increase in global call centers, outsourcing, supply chains, and project teams, cultural diversity touches almost everyone. Globalization has led to the rapid connection of internationally based employees from all levels of multinational companies. The advent of information and communication technology means that work itself has globalized. Where once you might have been expected to collaborate with colleagues from one or two foreign territories, today many people are part of global networks connected with people scattered around the world. Yet most managers have little understanding of how local culture impacts global interaction. Even those who are culturally informed, travel extensively, and have lived abroad often have few strategies for dealing with the cross-cultural complexity that affects their team's day-to-day effectiveness. The Culture Map provides a new way forward, with vital insights for working effectively and sensitively with one's counterparts in the new global marketplace.

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