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When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is "The Power of Positive Confrontation." This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. "The Power of Positive Confrontation" reveals: The consequences of not confronting or of confronting negativelyHow to accurately assess what is bothering you and whyThree essential steps of polite and powerful confrontationVital verbal and nonverbal skills that make or break communication, including common language pitfallsStrategies for assertive communication, whether face to face, in writing, by phone, or online
This 12th edition of Interplay retains the proven approach that has served several hundred thousand students and professors for many years. The accessible writing style is based on the belief that even complicated ideas can be presented in a straightforward way. A variety of thought- provoking photos, sidebars, and cartoons make the subject more interesting and compelling than text alone can. And in terms of its scholarly grounding, this edition cites more than 1,500 sources, 34 percent of which are new to this edition. Research and theory aren't presented for their own sake, but rather to support insights about how the process of interpersonal communication operates in everyday life. While the overall structure of the book will be familiar to long- time users, several changes enhance its usability and keep the content up to date. There are two important changes in the chapter organization of the book: New Chapter 2, "Interpersonal Communication in a Changing World," addresses the impact of social media on interpersonal relationships. New Chapter 12, "Interpersonal Contexts," expands and consolidates the discussion of communication with those who are closest to us. The chapter includes a new discussion of communication in friendships and updated sections on communication in intimate relationships and families. Many changes have been made to individual chapters to interpret the latest communication research and address changing communication practices. These include: The role of mediated communication in identity management and self- disclosure (Chapter 3) Distinctions between empathy and sympathy (Chapter 4) How deception is (and isn't) communicated through nonverbal communication (Chapter 6) The best ways to offer advice (Chapter 7) New coverage of emotional intelligence, reappraisal, and emotion labor (Chapter 8) Updates on relational stages (Chapter 9) Expanded discussion of John Gottman's "Four Horsemen of the Apocalypse,
Ohne Vertrauen kommt man im beruflichen Alltag nicht weit. Doch im internationalen Management drohen Vertrauensfallen: Aufgrund kultureller Unter-schiede bleibt man misstrauisch, Vertrauen entwickelt sich viel zu langsam oder man verliert es gar obwohl es eigentlich keinen Grund gibt, nicht zuvertrauen. Wie man solche Fallen vermeiden und die Vertrauensentwicklung fordern kann, lasst sich aber lernen. Dieses Buch erlautert die wichtigsten Vertrauensfallen und zeigt, wie man erfolgreich mit ihnen umgeht.
As today's business world becomes ever-more global and virtual, executives and managers are expected to work harmoniously together with counterparts from a broad array dramatically different cultures and backgrounds, often without leaving their desks. But when you throw people together who come from starkly different backgrounds and cultures-- from Americans who precede anything negative with three nice comments to French, Dutch, Israelis and Germans who get straight to the point (your presentation was simply awful); from Latin Americans and Asians who are steeped in hierarchy to the Scandinavians who think the best boss is just one of the crowd-- the result can sometimes be disastrous. Even with English as a global language, it's easy to fall into cultural traps that endanger careers and sink deals. In The Culture Map, renowned expert Erin Meyer offers highly practical and timely perspective on one of today's most pressing business issues: how do different cultures influence the way to do business when working globally? And she explains how to dramatically increase business success by improving one's ability to understand the cultural drivers of colleagues, clients, and suppliers from different countries. With the rapid increase in global call centers, outsourcing, supply chains, and project teams, cultural diversity touches almost everyone. Globalization has led to the rapid connection of internationally based employees from all levels of multinational companies. The advent of information and communication technology means that work itself has globalized. Where once you might have been expected to collaborate with colleagues from one or two foreign territories, today many people are part of global networks connected with people scattered around the world. Yet most managers have little understanding of how local culture impacts global interaction. Even those who are culturally informed, travel extensively, and have lived abroad often have few strategies for dealing with the cross-cultural complexity that affects their team's day-to-day effectiveness. The Culture Map provides a new way forward, with vital insights for working effectively and sensitively with one's counterparts in the new global marketplace.
In "The Righteous Mind", psychologist Jonathan Haidt answers some of the most compelling questions about human relationships: Why can it sometimes feel as though half the population is living in a different moral universe? Why do ideas such as 'fairness' and 'freedom' mean such different things to different people? Why is it so hard to see things from another viewpoint? Why do we come to blows over politics and religion? Jonathan Haidt reveals that we often find it hard to get along because our minds are hardwired to be moralistic, judgemental and self-righteous. He explores how morality evolved to enable us to form communities, and how moral values are not just about justice and equality - for some people authority, sanctity or loyalty matter more. Morality binds and blinds, but, using his own research, Haidt proves it is possible to liberate ourselves from the disputes that divide good people. "A landmark contribution to humanity's understanding of itself". ("The New York Times"). "A truly seminal book". (David Goodhart, "Prospect"). "A tour de force - brave, brilliant, and eloquent. It will challenge the way you think about liberals and conservatives, atheism and religion, good and evil". (Paul Bloom, author of "How Pleasure Works"). "Compelling ...a fluid combination of erudition and entertainment". (Ian Birrell, "Observer"). "Lucid and thought-provoking ...deserves to be widely read". (Jenni Russell, "Sunday Times"). Jonathan Haidt is a social and cultural psychologist. He has been on the faculty of the University of Virginia since 1995 and is currently a visiting professor of business ethics at New York University's Stern School of Business. He is the co-editor of "Flourishing: Positive Psychology" and the "Life Well Lived", and is the author of "The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom".
The author of the bestselling "You Are Not So Smart" shares more
discoveries about self-delusion and irrational thinking, and gives
readers a fighting chance at outsmarting their not-so-smart brains
The fourth edition of Symbols, Selves, and Social Reality provides
students with a succinct, engaging, and affordable introduction to
symbolic interactionism--the perspective that social reality is
created, negotiated, and changed through the process of social
"As a sex writer, Jesse Bering is fearless--and peerless." --Dan
Malcolm Gladwell, the #1 bestselling author of "The Tipping Point,
Blink, Outliers, "and "What the Dog Saw, " offers his most
provocative---and dazzling---book yet.
Nice Bike is a collection of stories based on making meaningful
connections with others in both your work and in your life. It's
about being a part of a community, knowing that contributions
matter and experiencing a greater affiliation with others.
This clear and engaging book explains the basic psychological concepts of group dynamics with a focus on their application with teams in the workplace. Grounded in psychology research but with a very practical focus on organizational behavior issues, this book helps readers understand and participate in teams more effectively in day-to-day work. The fourth edition has been updated and streamlined throughout, and coverage of the latest research is incorporated in every chapter. Key new topics include emotional intelligence and the impact of diversity on teamwork. In addition, new 'Leading Virtual Teams' feature has been added to provide guidance and tips to off-site teams that are using communication technology to facilitate their work on shared tasks. Features: - Examines basic group dynamics concepts, such as goals, norms, cooperation, and communication - Reviews the main challenges that teams faceA'such as conflict, decision making, problem solving, creativity, and valuing diversity - Discusses the organizational context of teams including the impacts of organizational culture, virtual teamwork, rewarding teams, and team building - An appendix contains tools and advice to help students in project teams
Recent breakthroughs in biology and neuroscience reveal that the
human brain is primed for selflessness. But how do biology,
upbringing, and outside influences intersect to produce altruistic
and heroic behavior? And how can we encourage selflessness in
corporations, classrooms, and individuals?
On its first publication in the nineties, Dennis Friedman's 'Inheritance' caused a furore as he traced the (many) problems of the Royal family as it was then back to Queen Victoria's nursery, unveiling a host of psychodramas played out against a privileged background of English palaces and Scottish castles.
For gender-focused courses in Psychology, Sociology, Women's Studies, and Gender Studies. Unlike other gender texts, Psychology of Gender focuses equally on both men and women, drawing from empirical research and conceptual discussions. The book includes research and discussions surrounding gender in the areas of psychology, sociology, anthropology, medicine, and public health. It reviews the research from multiple perspectives, but emphasizes the implications of social roles, status, and gender-related traits, particularly for relationships and health-areas that are central to students' lives and that have a great impact on their day-to-day functioning. The text is designed for upper-level undergraduate/ graduate-level gender-focused courses in a variety of departments. Learning Goals Upon completing this book, readers should be able to: *Understand the implications of gender for two broad domains of research: relationships and health*Distinguish the similarities and differences between men and women and the theories that explain any observed differences Note: MySearchLab does not come automatically packaged with this text. To purchase MySearchLab, please visit: www.mysearchlab.com or you can purchase a valuepack of the text + MySearchLab (at no additional cost). VP: 0205195490 / 9780205195497
We are profoundly social creatures - more than we know.
Dreams puzzled early man, Greek philosophers spun elaborate theories to explain human memory and perception, Descartes postulated that the brain was filled with "animal spirits," and psychology was officially deemed a "science" in the 19th century. In this Seventh Edition of AN INTRODUCTION TO THE HISTORY OF PSYCHOLOGY, authors Hergenhahn and Henley demonstrate that most of the concerns of contemporary psychologists are manifestations of themes that have been part of psychology for hundreds--or even thousands--of years. The book's numerous photographs and pedagogical devices, along with its biographical material on key figures in psychology, engage readers and facilitate their understanding of each chapter. Available with InfoTrac Student Collections http: //gocengage.com/infotrac.
One of the world's most respected voices on erotic intelligence, Esther Perel offers a bold, provocative new take on intimacy and sex. Mating in Captivity invites us to explore the paradoxical union of domesticity and sexual desire, and explains what it takes to bring lust home.
Drawing on more than twenty years of experience as a couples therapist, Perel examines the complexities of sustaining desire. Through case studies and lively discussion, Perel demonstrates how more exciting, playful, and even poetic sex is possible in long-term relationships. Wise, witty, and as revelatory as it is straightforward, Mating in Captivity is a sensational book that will transform the way you live and love.
Rediscover the most famous relationship book ever published
Once upon a time Martians and Venusians met, fell in love, and had happy relationships together because they respected and accepted their differences. Then they came to Earth and amnesia set in: they forgot they were from different planets.
Based on years of successful counseling of couples and individuals, Men Are from Mars, Women Are from Venus has helped millions of couples transform their relationships. Now viewed as a modern classic, this phenomenal book has helped men and women realize how different they can be in their communication styles, their emotional needs, and their modes of behavior--and offers the secrets of communicating without conflicts, allowing couples to give intimacy every chance to grow.
This volume offers women guidelines on how to improve and survive an abusive relationship, discussing various types of abusive men, analysing societal myths surrounding abuse, and answering questions about the warning signs of abuse.
Kate Fox, the social anthropologist who put the quirks and hidden conditions of the English under a microscope, is back with more biting insights about the nature of Englishness. This updated and revised edition of "Watching the English" features a new foreword and fresh chapters on the unwritten rules and foibles of "squaddies," bikers, horse-riders, and more. Fox revisits a strange and fascinating culture, governed by complex sets of unspoken rules and bizarre codes of behavior. She demystifies the peculiar cultural rules that baffle us: the rules of weather-speak, the ironic-gnome rule, the reflex apology rule, the paranoid-pantomime rule, class anxiety tests, the money-talk taboo, and many more. An international bestseller, "Watching the English" is both an incisive and hilarious look at the English and their society.
Kate Fox is co-director of the Social Issues Research Centre in
Oxford. Her work involves monitoring and assessing global
sociocultural trends, and has included research, publications, and
broadcasts on many aspects of human behavior.
Why do our headaches persist after we take a one-cent aspirin but disappear when we take a fifty-cent aspirin?
Why do we splurge on a lavish meal but cut coupons to save twenty-five cents on a can of soup?
When it comes to making decisions in our lives, we think we're making smart, rational choices. But are we?
In this newly revised and expanded edition of the groundbreaking New York Times bestseller, Dan Ariely refutes the common assumption that we behave in fundamentally rational ways. From drinking coffee to losing weight, from buying a car to choosing a romantic partner, we consistently overpay, underestimate, and procrastinate. Yet these misguided behaviors are neither random nor senseless. They're systematic and predictable--making us predictably irrational.
WRIGHTMAN'S PSYCHOLOGY AND THE LEGAL SYSTEM shows you the critical importance of psychology's concepts and methods to the functioning of many aspects of today's legal system. Featuring topics such as competence to stand trial, the insanity defense, expert forensic testimony, analysis of eye witness identification, criminal profiling, and many others, this best-selling book gives you a comprehensive overview of psychology's contributions to the legal system, and the many roles available to trained psychologists within the system. Available with InfoTrac Student Collections http: //gocengage.com/infotrac.
The Olympics. X-Factor. The Rich List. The Nobel Prize.Everywhere you look: competition - for fame, money, attention, status. Being top seems to be everything - but what is it costing all of us? We depend on competition and expect it to identify the best, make complicated decisions easy and to motivate the lazy and inspire the dreamers. But, as Margaret Heffernan shows in this eye-opening look at competition, competition regularly produces just what we don't want: rising levels of fraud, cheating, stress, inequality and political stalemate. Siblings won't speak to each other. Children burn out at school. Doping proliferates among athletes. Auditors and fund managers go to jail for insider trading. Winners seem to take all while the desire to win consumes all, inciting panic and despair. We now know that competition often doesn't work, that the best do not always rise to the top and the so-called efficiency of competition creates a great deal of waste. So what are our alternatives? What are the skills needed for creative collaboration and how do we hone them? Talking to scientists, musicians, athletes, entrepreneurs and executives, in the follow-up to her bestselling Wilful Blindness, Margaret Heffernan has discovered that, around the world, individuals and organizations are finding creative, cooperative ways to work that don't pit people against each other but support them in their desire to work together. While the rest of the world remains mired in pitiless sniping, racing to the bottom, the future belongs to the people and companies who have learned that they are greater working together than against one another. Some call that soft but it's harder than anything they've done before. They are the real winners, sharing a bigger prize.
Completely revised and expanded from four to five volumes, this new edition of the Handbook of Parenting appears at a time that is momentous in the history of parenting. Parenting and the family are today in a greater state of flux, question, and redefinition than perhaps ever before. We are witnessing the emergence of striking permutations on the theme of parenting: blended families, lesbian and gay parents, and teen versus fifties first-time moms and dads. One cannot but be awed on the biological front by technology that now not only renders postmenopausal women capable of childbearing, but also presents us with the possibility of designing babies. Similarly on the sociological front, single parenthood is a modern day fact of life, adult child dependency is on the rise, and parents are ever less certain of their own roles, even in the face of rising environmental and institutional demands that they take increasing responsibility for their offspring. The Handbook of Parenting concerns itself with: *different types of parents--mothers and fathers, single, adolescent, and adoptive parents; *basic characteristics of parenting--behaviors, knowledge, beliefs, and expectations about parenting; *forces that shape parenting--evolution, genetics, biology, employment, social class, culture, environment, and history; *problems faced by parents--handicap, marital difficulties, drug addiction; and *practical concerns of parenting--how to promote children's health, foster social adjustment and cognitive competence, and interact with school, legal, and public officials. Contributors to the Handbook of Parenting have worked in different ways toward understanding all these diverse aspects of parenting, and all look to the most recent research and thinking in the field to shed light on many topics every parent wonders about. Each chapter addresses a different but central topic in parenting; each is rooted in current thinking and theory, as well as classical and modern research in that topic; each has been written to be read and absorbed in a single sitting. In addition, each chapter follows a standard organization, including an introduction to the chapter as a whole, followed by historical considerations of the topic, a discussion of central issues and theory, a review of classical and modern research, forecasts of future directions of theory and research, and a set of conclusions. Of course, contributors' own convictions and research are considered, but contributions to this new edition present all major points of view and central lines of inquiry and interpret them broadly. The Handbook of Parenting is intended to be both comprehensive and state of the art. As the expanded scope of this second edition amply shows, parenting is naturally and closely allied with many other fields.
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