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When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is "The Power of Positive Confrontation." This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. "The Power of Positive Confrontation" reveals: The consequences of not confronting or of confronting negativelyHow to accurately assess what is bothering you and whyThree essential steps of polite and powerful confrontationVital verbal and nonverbal skills that make or break communication, including common language pitfallsStrategies for assertive communication, whether face to face, in writing, by phone, or online
This 12th edition of Interplay retains the proven approach that has served several hundred thousand students and professors for many years. The accessible writing style is based on the belief that even complicated ideas can be presented in a straightforward way. A variety of thought- provoking photos, sidebars, and cartoons make the subject more interesting and compelling than text alone can. And in terms of its scholarly grounding, this edition cites more than 1,500 sources, 34 percent of which are new to this edition. Research and theory aren't presented for their own sake, but rather to support insights about how the process of interpersonal communication operates in everyday life. While the overall structure of the book will be familiar to long- time users, several changes enhance its usability and keep the content up to date. There are two important changes in the chapter organization of the book: New Chapter 2, "Interpersonal Communication in a Changing World," addresses the impact of social media on interpersonal relationships. New Chapter 12, "Interpersonal Contexts," expands and consolidates the discussion of communication with those who are closest to us. The chapter includes a new discussion of communication in friendships and updated sections on communication in intimate relationships and families. Many changes have been made to individual chapters to interpret the latest communication research and address changing communication practices. These include: The role of mediated communication in identity management and self- disclosure (Chapter 3) Distinctions between empathy and sympathy (Chapter 4) How deception is (and isn't) communicated through nonverbal communication (Chapter 6) The best ways to offer advice (Chapter 7) New coverage of emotional intelligence, reappraisal, and emotion labor (Chapter 8) Updates on relational stages (Chapter 9) Expanded discussion of John Gottman's "Four Horsemen of the Apocalypse,
From an award-winning senior writer at "Time," an eye-opening
exploration of narcissism, how to recognize it, and how to handle
Ohne Vertrauen kommt man im beruflichen Alltag nicht weit. Doch im internationalen Management drohen Vertrauensfallen: Aufgrund kultureller Unter-schiede bleibt man misstrauisch, Vertrauen entwickelt sich viel zu langsam oder man verliert es gar obwohl es eigentlich keinen Grund gibt, nicht zuvertrauen. Wie man solche Fallen vermeiden und die Vertrauensentwicklung fordern kann, lasst sich aber lernen. Dieses Buch erlautert die wichtigsten Vertrauensfallen und zeigt, wie man erfolgreich mit ihnen umgeht.
A surprising and intriguing examination of how scarcity--and our flawed responses to it--shapes our lives, our society, and our culture
Why do successful people get things done at the last minute? Why does poverty persist? Why do organizations get stuck firefighting? Why do the lonely find it hard to make friends? These questions seem unconnected, yet Sendhil Mullainathan and Eldar Shafir show that they are all examples of a mind-set produced by scarcity.
Drawing on cutting-edge research from behavioral science and economics, Mullainathan and Shafir show that scarcity creates a similar psychology for everyone struggling to manage with less than they need. Busy people fail to manage their time efficiently for the same reasons the poor and those maxed out on credit cards fail to manage their money. The dynamics of scarcity reveal why dieters find it hard to resist temptation, why students and busy executives mismanage their time, and why sugarcane farmers are smarter after harvest than before. Once we start thinking in terms of scarcity and the strategies it imposes, the problems of modern life come into sharper focus.
Mullainathan and Shafir discuss how scarcity affects our daily lives, recounting anecdotes of their own foibles and making surprising connections that bring this research alive. Their book provides a new way of understanding why the poor stay poor and the busy stay busy, and it reveals not only how scarcity leads us astray but also how individuals and organizations can better manage scarcity for greater satisfaction and success.
Offering the most comprehensive treatment of groups available, GROUP DYNAMICS, 6E, International Edition combines an emphasis on research, empirical studies supporting theoretical understanding of groups, and extended case studies to illustrate the application of concepts to actual groups. This best-selling book builds each chapter around a real-life case, drawing on examples from a range of disciplines including psychology, law, education, sociology, and political science. Tightly weaving concepts and familiar ideas together, the text takes readers beyond simple exposure to basic principles and research findings to a deeper understanding of each topic.
Relationships, especially close relationships, are among the most important aspects of life for most of us. Close relationships reach to the very heart of our happiness -but exactly what processes or skills, over the course of a lifetime, help us learn to relate to one another more and more deeply, and to grow past the differences and problems that might divide us? Adult Development applies the concept of complex postformal thought in order to explore how certain cognitive processes support individuals' close relationships such that those relationships grow stronger and richer over time. Complex postformal thought allows a person to deal with everyday logical contradictions by letting that person understand that "reality" and "meaning" are co-created. In this way, postformal thought enables adults to bridge two contradictory but logical positions and reach an adaptive synthesis of them through a higher-order logic. Taking this inquiry a step further, Sinnott examines the role played by postformal thought in intimate relationships - those between spouses, partners, parents and children, siblings, and close friends. Sinnott argues that postformal thought seems to develop later in life and is somewhat akin to the concept of wisdom. Based on 30 years of research, this book diverges from typical contributions to this field by discussing positive adult development in the context of close relationships. Rather than focusing on the emergence of deficits of adulthood and particularly aging, Sinnott instead explores the cognitive processes that are important in creating and sustaining close ongoing relationships.
"As a sex writer, Jesse Bering is fearless--and peerless." --Dan
Malcolm Gladwell, the #1 bestselling author of "The Tipping Point,
Blink, Outliers, "and "What the Dog Saw, " offers his most
provocative---and dazzling---book yet.
One of the world's most respected voices on erotic intelligence, Esther Perel offers a bold, provocative new take on intimacy and sex. Mating in Captivity invites us to explore the paradoxical union of domesticity and sexual desire, and explains what it takes to bring lust home.
Drawing on more than twenty years of experience as a couples therapist, Perel examines the complexities of sustaining desire. Through case studies and lively discussion, Perel demonstrates how more exciting, playful, and even poetic sex is possible in long-term relationships. Wise, witty, and as revelatory as it is straightforward, Mating in Captivity is a sensational book that will transform the way you live and love.
Why do our headaches persist after we take a one-cent aspirin but disappear when we take a fifty-cent aspirin?
Why do we splurge on a lavish meal but cut coupons to save twenty-five cents on a can of soup?
When it comes to making decisions in our lives, we think we're making smart, rational choices. But are we?
In this newly revised and expanded edition of the groundbreaking New York Times bestseller, Dan Ariely refutes the common assumption that we behave in fundamentally rational ways. From drinking coffee to losing weight, from buying a car to choosing a romantic partner, we consistently overpay, underestimate, and procrastinate. Yet these misguided behaviors are neither random nor senseless. They're systematic and predictable--making us predictably irrational.
Internet shopping has rapidly become a normal, daily activity for people throughout the world. Click.ology investigates this growing phenomenon and reveals the psychology of why we click and what businesses can do to encourage more of us to buy online. From one of the world's leading Internet Psychologists, Graham Jones, this book shows why we buy online and how Internet retail businesses can tap into that behaviour to sell more. With examples from online shops from around the world, this book also reveals the differences in online shopping behaviour in different cultures and exposes how global business can improve international sales if they adapted their online shops to suit local needs. Click.ology looks at the way we use shopping carts, the importance of social media in online shopping and the whole issue of how retailers establish trust and credibility for their web shops. Mobile shopping and the growing importance of video is discussed in this book, as is the future of online shopping and what businesses need to do now to prepare themselves for the way we will be buying online in the next few years.
What does it mean to be expressive in music performance across
diverse historical and cultural domains? What are the means at the
disposal of a performer in various time periods and musical
practice conventions? What are the conceptualisations of expression
and the roles of performers that shape expressive performance?
In Status Anxiety, bestselling author Alain de Botton sets out to understand our universal fear of failure - and how we might change. We all worry about what others think of us. We all long to succeed and fear failure. We all suffer - to a greater or lesser degree, usually privately and with embarrassment - from status anxiety. For the first time, Alain de Botton gives a name to this universal condition and sets out to investigate both its origins and possible solutions. He looks at history, philosophy, economics, art and politics - and reveals the many ingenious ways that great minds have overcome their worries. The result is a book that is not only entertaining and thought-provoking - but genuinely wise and helpful as well. "Clever, wise. De Botton's gift is to prompt us to think about how we live and how we might change things". (The Times). "De Botton analyses modern society with great charm, learning and humour. His remedies come as a welcome relief when most books offering solutions to the stresses of life recommend the lotus position". (Daily Mail). "Measured, amused, compassionate ...de Botton is a surefooted discoverer of the pungent but less well known quote". (Daily Telegraph). "A purveyor of serious buy playful manuals for living". (GQ). "Turned me into a fan, for its range, insight, wit and sheer usefulness". (Daily Express). Alain de Botton's bestselling books include Essays in Love; The Romantic Movement; Kiss and Tell; Status Anxiety; How Proust Can Change Your Life; The Pleasures and Sorrows of Work; The Art of Travel; The Architecture of Happiness and Religion for Atheists. He lives in London and founded The School of Life and Living Architecture.
There is nothing quite like the pain and shock caused when a partner has been unfaithful. The hurt partner often experiences a profound loss of self-respect and falls into a depression that can last for years. For the relationship, infidelity is often a death blow. "After the Affair" is the first book to help readers survive this crisis. Written by a clinical psychologist, it guides both hurt and unfaithful partners through the three stages of healing: normalizing feelings, deciding whether to recommit and revitalizing the relationship. It provides proven, practical advice to help the couple change their behavior toward each other, cultivate trust and forgiveness and build a healthier, more conscious intimate partnership.
This clear and engaging book explains the basic psychological concepts of group dynamics with a focus on their application with teams in the workplace. Grounded in psychology research but with a very practical focus on organizational behavior issues, this book helps readers understand and participate in teams more effectively in day-to-day work. The fourth edition has been updated and streamlined throughout, and coverage of the latest research is incorporated in every chapter. Key new topics include emotional intelligence and the impact of diversity on teamwork. In addition, new 'Leading Virtual Teams' feature has been added to provide guidance and tips to off-site teams that are using communication technology to facilitate their work on shared tasks. Features: - Examines basic group dynamics concepts, such as goals, norms, cooperation, and communication - Reviews the main challenges that teams faceA'such as conflict, decision making, problem solving, creativity, and valuing diversity - Discusses the organizational context of teams including the impacts of organizational culture, virtual teamwork, rewarding teams, and team building - An appendix contains tools and advice to help students in project teams
The revolutionary study of how the place where we grew up shapes the way we think, feel, and act-- with new dimensions and perspectives
Based on research conducted in more than seventy countries over a forty-year span, "Cultures and Organizations" examines what drives people apart--when cooperation is so clearly in everyone's interest. With major new contributions from Michael Minkov's analysis of data from the World Values Survey, as well as an account of the evolution of cultures by Gert Jan Hofstede, this revised and expanded edition: Reveals the "moral circles" from which national societies are built and the unexamined rules by which people think, feel, and act Explores how national cultures differ in the areas of inequality, assertiveness versus modesty, and tolerance for ambiguity Explains how organizational cultures differ from national cultures--and how they can be managed Analyzes stereotyping, differences in language, cultural roots of the 2008 economic crisis, and other intercultural dynamics
Recent breakthroughs in biology and neuroscience reveal that the
human brain is primed for selflessness. But how do biology,
upbringing, and outside influences intersect to produce altruistic
and heroic behavior? And how can we encourage selflessness in
corporations, classrooms, and individuals?
For gender-focused courses in Psychology, Sociology, Women's Studies, and Gender Studies. Unlike other gender texts, Psychology of Gender focuses equally on both men and women, drawing from empirical research and conceptual discussions. The book includes research and discussions surrounding gender in the areas of psychology, sociology, anthropology, medicine, and public health. It reviews the research from multiple perspectives, but emphasizes the implications of social roles, status, and gender-related traits, particularly for relationships and health-areas that are central to students' lives and that have a great impact on their day-to-day functioning. The text is designed for upper-level undergraduate/ graduate-level gender-focused courses in a variety of departments. Learning Goals Upon completing this book, readers should be able to: *Understand the implications of gender for two broad domains of research: relationships and health*Distinguish the similarities and differences between men and women and the theories that explain any observed differences Note: MySearchLab does not come automatically packaged with this text. To purchase MySearchLab, please visit: www.mysearchlab.com or you can purchase a valuepack of the text + MySearchLab (at no additional cost). VP: 0205195490 / 9780205195497
This volume offers women guidelines on how to improve and survive an abusive relationship, discussing various types of abusive men, analysing societal myths surrounding abuse, and answering questions about the warning signs of abuse.
Dreams puzzled early man, Greek philosophers spun elaborate theories to explain human memory and perception, Descartes postulated that the brain was filled with "animal spirits," and psychology was officially deemed a "science" in the 19th century. In this Seventh Edition of AN INTRODUCTION TO THE HISTORY OF PSYCHOLOGY, authors Hergenhahn and Henley demonstrate that most of the concerns of contemporary psychologists are manifestations of themes that have been part of psychology for hundreds--or even thousands--of years. The book's numerous photographs and pedagogical devices, along with its biographical material on key figures in psychology, engage readers and facilitate their understanding of each chapter. Available with InfoTrac Student Collections http: //gocengage.com/infotrac.
We are profoundly social creatures - more than we know.
What is your emotional fingerprint? Why are some people so quick to recover from setbacks? Why are some so attuned to others that they seem psychic? Why are some people always up and others always down? In his thirty-year quest to answer these questions, pioneering neuroscientist Richard J. Davidson discovered that each of us has an Emotional Style, composed of Resilience, Outlook, Social Intuition, Self-Awareness, Sensitivity to Context, and Attention. Where we fall on these six continuums determines our own "emotional fingerprint." Sharing Dr. Davidson's fascinating case histories and experiments, "The Emotional Life of Your Brain" offers a new model for treating conditions like autism and depression as it empowers us all to better understand ourselves--and live more meaningful lives.
WRIGHTMAN'S PSYCHOLOGY AND THE LEGAL SYSTEM shows you the critical importance of psychology's concepts and methods to the functioning of many aspects of today's legal system. Featuring topics such as competence to stand trial, the insanity defense, expert forensic testimony, analysis of eye witness identification, criminal profiling, and many others, this best-selling book gives you a comprehensive overview of psychology's contributions to the legal system, and the many roles available to trained psychologists within the system. Available with InfoTrac Student Collections http: //gocengage.com/infotrac.
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