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Internet shopping has rapidly become a normal, daily activity for people throughout the world. Click.ology investigates this growing phenomenon and reveals the psychology of why we click and what businesses can do to encourage more of us to buy online. From one of the world's leading Internet Psychologists, Graham Jones, this book shows why we buy online and how Internet retail businesses can tap into that behaviour to sell more. With examples from online shops from around the world, this book also reveals the differences in online shopping behaviour in different cultures and exposes how global business can improve international sales if they adapted their online shops to suit local needs. Click.ology looks at the way we use shopping carts, the importance of social media in online shopping and the whole issue of how retailers establish trust and credibility for their web shops. Mobile shopping and the growing importance of video is discussed in this book, as is the future of online shopping and what businesses need to do now to prepare themselves for the way we will be buying online in the next few years.
This 12th edition of Interplay retains the proven approach that has served several hundred thousand students and professors for many years. The accessible writing style is based on the belief that even complicated ideas can be presented in a straightforward way. A variety of thought- provoking photos, sidebars, and cartoons make the subject more interesting and compelling than text alone can. And in terms of its scholarly grounding, this edition cites more than 1,500 sources, 34 percent of which are new to this edition. Research and theory aren't presented for their own sake, but rather to support insights about how the process of interpersonal communication operates in everyday life. While the overall structure of the book will be familiar to long- time users, several changes enhance its usability and keep the content up to date. There are two important changes in the chapter organization of the book: New Chapter 2, "Interpersonal Communication in a Changing World," addresses the impact of social media on interpersonal relationships. New Chapter 12, "Interpersonal Contexts," expands and consolidates the discussion of communication with those who are closest to us. The chapter includes a new discussion of communication in friendships and updated sections on communication in intimate relationships and families. Many changes have been made to individual chapters to interpret the latest communication research and address changing communication practices. These include: The role of mediated communication in identity management and self- disclosure (Chapter 3) Distinctions between empathy and sympathy (Chapter 4) How deception is (and isn't) communicated through nonverbal communication (Chapter 6) The best ways to offer advice (Chapter 7) New coverage of emotional intelligence, reappraisal, and emotion labor (Chapter 8) Updates on relational stages (Chapter 9) Expanded discussion of John Gottman's "Four Horsemen of the Apocalypse,
Few people confess easily to taking pleasure in the misfortunes of others. Maybe this is why there is no word for the feeling in English. And so schadenfreude, that beguiling German word, is borrowed to label the experience. But most of us can secretly think of many times when a misfortune suffered by someone gave us pleasure. What sports fan can suppress delight when a hated rival loses? Political junkies know the thrill of a scandal befalling an opposing candidate. How about when an envied friend suffers a little setback? Who fails to laugh when an arrogant but untalented contestant is humiliated on American Idol, or when the embarrassing vice of an ideological politician is exposed? This book, written by one of the world's foremost scholars of envy and shame, explores the emotion we dare not admit to: schadenfreude. From garden-variety envy and competition to malignant intent and concepts of deservingness and comeuppance, psychologist Richard Smith explains why we feel schadenfreude with examples ranging from literary works and reality television to neuroscience. Although schadenfreude is hardly a feeling to nourish in oneself or to encourage as a cultural habit, Smith argues that there is no getting rid of it, when the misfortunes of others can lead to our benefit. Indeed, schadenfreude can be sweet revenge when it is personal, but as Smith argues in a fascinating exploration of anti-semitism in the 20th century that concludes the book, this passive thrill can lead to devastating consequences.
The Olympics. X-Factor. The Rich List. The Nobel Prize.Everywhere you look: competition - for fame, money, attention, status. Being top seems to be everything - but what is it costing all of us? We depend on competition and expect it to identify the best, make complicated decisions easy and to motivate the lazy and inspire the dreamers. But, as Margaret Heffernan shows in this eye-opening look at competition, competition regularly produces just what we don't want: rising levels of fraud, cheating, stress, inequality and political stalemate. Siblings won't speak to each other. Children burn out at school. Doping proliferates among athletes. Auditors and fund managers go to jail for insider trading. Winners seem to take all while the desire to win consumes all, inciting panic and despair. We now know that competition often doesn't work, that the best do not always rise to the top and the so-called efficiency of competition creates a great deal of waste. So what are our alternatives? What are the skills needed for creative collaboration and how do we hone them? Talking to scientists, musicians, athletes, entrepreneurs and executives, in the follow-up to her bestselling Wilful Blindness, Margaret Heffernan has discovered that, around the world, individuals and organizations are finding creative, cooperative ways to work that don't pit people against each other but support them in their desire to work together. While the rest of the world remains mired in pitiless sniping, racing to the bottom, the future belongs to the people and companies who have learned that they are greater working together than against one another. Some call that soft but it's harder than anything they've done before. They are the real winners, sharing a bigger prize.
"When you react, the event controls you. When you respond, you're in control."
Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view--and take the lead in most disputes.
This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of "human interaction" People feel the need to be respected People would rather be asked than be told People have a desire to know why People prefer to have options over threats People want to have a second chance
Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you'll be able to have your say--and say what you mean.
Bayesian inference has become a standard method of analysis in many fields of science. Students and researchers in experimental psychology and cognitive science, however, have failed to take full advantage of the new and exciting possibilities that the Bayesian approach affords. Ideal for teaching and self study, this book demonstrates how to do Bayesian modeling. Short, to-the-point chapters offer examples, exercises, and computer code (using WinBUGS or JAGS, and supported by Matlab and R), with additional support available online. No advance knowledge of statistics is required and, from the very start, readers are encouraged to apply and adjust Bayesian analyses by themselves. The book contains a series of chapters on parameter estimation and model selection, followed by detailed case studies from cognitive science. After working through this book, readers should be able to build their own Bayesian models, apply the models to their own data, and draw their own conclusions.
At least one-third of the people we know are introverts. They are the ones who prefer listening to speaking, reading to partying; who innovate and create but dislike self-promotion; who favor working on their own over brainstorming in teams. Although they are often labeled "quiet," it is to introverts that we owe many of the great contributions to society--from van Gogh's sunflowers to the invention of the personal computer. Passionately argued, impressively researched, and filled with indelible stories of real people, Quiet shows how dramatically we undervalue introverts, and how much we lose in doing so. Taking the reader on a journey from Dale Carnegie's birthplace to Harvard Business School, from a Tony Robbins seminar to an evangelical megachurch, Susan Cain charts the rise of the Extrovert Ideal in the twentieth century and explores its far-reaching effects. She talks to Asian-American students who feel alienated from the brash, backslapping atmosphere of American schools. She questions the dominant values of American business culture, where forced collaboration can stand in the way of innovation, and where the leadership potential of introverts is often overlooked. And she draws on cutting-edge research in psychology and neuroscience to reveal the surprising differences between extroverts and introverts. Perhaps most inspiring, she introduces us to successful introverts--from a witty, high-octane public speaker who recharges in solitude after his talks, to a record-breaking salesman who quietly taps into the power of questions. Finally, she offers invaluable advice on everything from how to better negotiate differences in introvert-extrovert relationships to how to empower an introverted child to when it makes sense to be a "pretend extrovert." This extraordinary book has the power to permanently change how we see introverts and, equally important, how introverts see themselves.
Nice Bike is a collection of stories based on making meaningful
connections with others in both your work and in your life. It's
about being a part of a community, knowing that contributions
matter and experiencing a greater affiliation with others.
Malcolm Gladwell, the #1 bestselling author of "The Tipping Point,
Blink, Outliers, "and "What the Dog Saw, " offers his most
provocative---and dazzling---book yet.
One of the world's most respected voices on erotic intelligence, Esther Perel offers a bold, provocative new take on intimacy and sex. Mating in Captivity invites us to explore the paradoxical union of domesticity and sexual desire, and explains what it takes to bring lust home.
Drawing on more than twenty years of experience as a couples therapist, Perel examines the complexities of sustaining desire. Through case studies and lively discussion, Perel demonstrates how more exciting, playful, and even poetic sex is possible in long-term relationships. Wise, witty, and as revelatory as it is straightforward, Mating in Captivity is a sensational book that will transform the way you live and love.
Completely revised and expanded from four to five volumes, this new edition of the Handbook of Parenting appears at a time that is momentous in the history of parenting. Parenting and the family are today in a greater state of flux, question, and redefinition than perhaps ever before. We are witnessing the emergence of striking permutations on the theme of parenting: blended families, lesbian and gay parents, and teen versus fifties first-time moms and dads. One cannot but be awed on the biological front by technology that now not only renders postmenopausal women capable of childbearing, but also presents us with the possibility of designing babies. Similarly on the sociological front, single parenthood is a modern day fact of life, adult child dependency is on the rise, and parents are ever less certain of their own roles, even in the face of rising environmental and institutional demands that they take increasing responsibility for their offspring. The Handbook of Parenting concerns itself with: *different types of parents--mothers and fathers, single, adolescent, and adoptive parents; *basic characteristics of parenting--behaviors, knowledge, beliefs, and expectations about parenting; *forces that shape parenting--evolution, genetics, biology, employment, social class, culture, environment, and history; *problems faced by parents--handicap, marital difficulties, drug addiction; and *practical concerns of parenting--how to promote children's health, foster social adjustment and cognitive competence, and interact with school, legal, and public officials. Contributors to the Handbook of Parenting have worked in different ways toward understanding all these diverse aspects of parenting, and all look to the most recent research and thinking in the field to shed light on many topics every parent wonders about. Each chapter addresses a different but central topic in parenting; each is rooted in current thinking and theory, as well as classical and modern research in that topic; each has been written to be read and absorbed in a single sitting. In addition, each chapter follows a standard organization, including an introduction to the chapter as a whole, followed by historical considerations of the topic, a discussion of central issues and theory, a review of classical and modern research, forecasts of future directions of theory and research, and a set of conclusions. Of course, contributors' own convictions and research are considered, but contributions to this new edition present all major points of view and central lines of inquiry and interpret them broadly. The Handbook of Parenting is intended to be both comprehensive and state of the art. As the expanded scope of this second edition amply shows, parenting is naturally and closely allied with many other fields.
MASTERING COMPETENCIES IN FAMILY THERAPY: A PRACTICAL APPROACH TO THEORY AND CLINICAL CASE DOCUMENTATION, 2nd Edition provides a competency-based approach to teaching clinical skills in marriage and family therapy-an approach adopted by the American Association for Marriage and Family Therapy (AAMFT). Using a light and inviting tone, author Diane R. Gehart offers a comprehensive five-step model for competent treatment, which guides readers through case conceptualization, clinical assessment (diagnosis) and case management, treatment planning, evaluation of progress, and documentation. The book also includes an introduction to the importance of theory and evidence-based practice in all five steps, and a set of useful clinical forms that can be applied in practice environments. Available with InfoTrac Student Collections http: //gocengage.com/infotrac.
People base thousands of choices across a lifetime on the views they hold of their skill and moral character, yet a growing body of research in psychology shows that such self-views are often misguided or misinformed. Anyone who has dealt with others in the classroom, in the workplace, in the medical office, or on the therapist's couch has probably experienced people whose opinions of themselves depart from the objectively possible. This book outlines some of the common errors that people make when they evaluate themselves. It also describes the many psychological barriers - some that people build by their own hand - that prevent individuals from achieving self-insight about their ability and character. The first section of the book focuses on mistaken views of competence, and explores why people often remain blissfully unaware of their incompetence and personality flaws. The second section focuses on faulty views of character, and explores why people tend to perceive they are more unique and special than they really are, why people tend to possess inflated opinions of their moral fiber that are not matched by their deeds, and why people fail to anticipate the impact that emotions have on their choices and actions. The book will be of great interest to students and researchers in social, personality, and cognitive psychology, but, through the accessibility of its writing style, it will also appeal to those outside of academic psychology with an interest in the psychological processes that lead to our self-insight.
Social Psychology: Traditional and Critical Perspectives addresses the key issues in social psychology -- such as prejudice, aggression, conformity, persuasion, attraction, relationships and prosocial behaviour -- in a bold and innovative way. As well as providing detailed coverage of classic and contemporary 'mainstream' research, this book engages with 'critical' literature -- bringing to the textbook the sort of debates that can be found in social psychology conferences, journals and specialist texts. In addition, the book goes beyond simply describing research findings -- it critically evaluates the research it covers, supporting your own critical engagement with the literature.
Dr. George Simon knows how people push your buttons. Your children--especially teens--are expert at it, as is your mate. A co-worker may quietly undermine your efforts while professing to be helpful, or your boss may prey on your weaknesses. Manipulative people have two goals: to win and to look good doing it. Often those they abuse are only vaguely aware of what is happening to them. In this eye-opening book, you'll also discover...
* 4 reasons why victims have a hard time leaving abusive relationships
* Power tactics manipulators use to push their own agendas and justify their behavior
*Ways to redefine the rules of engagement between you and an abuser
* How to spot potential weaknesses in your character that can set you up for manipulation.
* 12 tools for personal empowerment to help you maintain greater strength in all relationships
A guide to understanding street gangs for parents, teachers, mental health and law enforcement professionals.
From breaking the law to breaking a promise, how do people lie and how can they be caught?
In this revised edition, Paul Ekman, a renowned expert in emotions research and nonverbal communication, adds a new chapter to present his latest research on his groundbreaking inquiry into lying and the methods for uncovering lies. Ekman has figured out the most important behavioral clues to deceit; he has developed a one-hour self-instructional program that trains people to observe and understand "micro expressions"; and he has done research that identifies the facial expressions that show whether someone is likely to become violent—a self-instructional program to train recognition of these dangerous signals has also been developed.
Telling Lies describes how lies vary in form and how they can differ from other types of misinformation that can reveal untruths. It discusses how a person's body language, voice, and facial expressions can give away a lie but still fool professional lie hunters—even judges, police officers, drug enforcement agents, and Secret Service agents.
With substantial revisions reflecting new research and changes in society, the fifth edition of The Dynamics of Persuasion introduces students to major theories of persuasion and attitudes, using theory as the key to unlock the mysteries of contemporary social influence. Organized in terms of major concepts, issues, and persuasion contexts, the book offers a lucid introduction to the body of scholarly knowledge on persuasion, up-to-date examples of persuasion in real life, and a thorough discussion of the ethics of persuasion in contemporary society.
This package includes a free one-year subscription to an enhanced Interactive eTextbook, complete with author-narrated chapter synopses, videos, exercises, flashcards, and more resources for instructors and students.
Key features of the interactive e-textbook:
Anytime, anywhere access via VitalSource s Bookshelf; the most
used eTextbook platform in the world
Available Instructor Resources:
An instructor manual
Visit RoutledgeInteractive.com where instructors can register to access the instructor resources for free.
Becoming a parent is a pivotal, transformational life event. It is well-established that women about to become mothers undergo enormous changes physically, personally, and socially, but we know far less about the experiences of expectant and new fathers. Men's biological clocks may not be ticking loudly, but their social and psychological clocks may be chiming more than we realize. In an accessible and clear style, Goldberg investigates the importance of the timing of fatherhood. What does it mean to become a father for the first time and how is the experience affected by the period in adult life in which it occurs? Does it matter for men's development and quality of life if they become fathers early in their adult lives or wait until their mid-30s or later? Is it beneficial for men to 'synchronize their clocks', to be in-step with social norms for the timing of parenthood? This book examines differences in the timing of fatherhood for men's identity, well-being, marriage, work, relationships with their own parents, interactions with their new baby, and sense of themselves as fathers. With a foreword by Ross D. Parke, Father Time: The Social Clock and the Timing of Fatherhood presents data collected from expectant and new fathers. Quantitative and qualitative analyses reveal interesting and surprising associations between early, on-time, and delayed entry into fatherhood and men's adaptation to pregnancy and parenthood.
Fiske provides psychologists with a cutting-edge approach on evolutionary and cross-cultural psychology. The book addresses research on three different levels: brain function and cognition, individual and situations, and groups and cultures. The second edition has been updated to present contemporary research in social psychology. It also discusses increasingly important issues in the field. This includes emotion science and the impact of neuroscience on social and personality psychology. Psychologists agree that the second edition captures an important movement in social psychology with the core motives approach.
What is your emotional fingerprint? Why are some people so quick to recover from setbacks? Why are some so attuned to others that they seem psychic? Why are some people always up and others always down? In his thirty-year quest to answer these questions, pioneering neuroscientist Richard J. Davidson discovered that each of us has an Emotional Style, composed of Resilience, Outlook, Social Intuition, Self-Awareness, Sensitivity to Context, and Attention. Where we fall on these six continuums determines our own "emotional fingerprint." Sharing Dr. Davidson's fascinating case histories and experiments, "The Emotional Life of Your Brain" offers a new model for treating conditions like autism and depression as it empowers us all to better understand ourselves--and live more meaningful lives.
"A lively and provocative look at how evolution shapes our behavior
and our lives."
How does a couple stay connected when living apart is their norm? A super commuter is a person whose job is far enough away from home that they must live apart from their family for days or weeks at a time. During the past several years the number of super commuters in both the United States and abroad has risen exponentially. Through interviews with people from around the world as well as the author's personal experience as the wife of a super commuter and professional knowledge as a licensed therapist specializing in supporting super commuter couples, this book takes the reader behind the scenes of this lifestyle where they will find tips for strengthening relationships, insights on how to decide if super commuting is right for them, practical advice on how best to navigate a super commuter relationship, and six steps to help super commuter families cope with ambiguous loss.
This clear and engaging book explains the basic psychological concepts of group dynamics with a focus on their application with teams in the workplace. Grounded in psychology research but with a very practical focus on organizational behavior issues, this book helps readers understand and participate in teams more effectively in day-to-day work. The fourth edition has been updated and streamlined throughout, and coverage of the latest research is incorporated in every chapter. Key new topics include emotional intelligence and the impact of diversity on teamwork. In addition, new 'Leading Virtual Teams' feature has been added to provide guidance and tips to off-site teams that are using communication technology to facilitate their work on shared tasks. Features: - Examines basic group dynamics concepts, such as goals, norms, cooperation, and communication - Reviews the main challenges that teams faceA'such as conflict, decision making, problem solving, creativity, and valuing diversity - Discusses the organizational context of teams including the impacts of organizational culture, virtual teamwork, rewarding teams, and team building - An appendix contains tools and advice to help students in project teams
A comprehensive overview of persuasion theory Persuasion: Social Influence and Compliance Gaining first helps students understand established theories and models of persuasion. It then encourages them to develop and apply general conclusions about persuasion in real-world settings. The 5th edition explores how social media continues to be a form of influence, but it also looks at grassroots movements, such as the Tea Party and Occupy Wall Street, and traditional forms of persuasion, such as advertising, marketing, and political campaigning. This text is available in a variety of formats - print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. To learn more about our programs, pricing options and customization, click the Choices tab. Learning Goals Upon completing this book, readers will be able to: * Understand how persuasion works * Discuss the impact culture has on persuasion * Understand and identify key differences among persuasion, propaganda, and manipulation 0205956254 / 9780205956258 Persuasion: Social Inflence and Compliance Gaining Plus MySearchLab with eText -- Access Card Package Package consists of 0205239927 / 9780205239924 MySearchLab with Pearson eText -- Valuepack Access Card 0205912966 / 9780205912964 Persuasion: Social Influence and Compliance Gaining
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