0
Your cart

Your cart is empty

Books > Health, Home & Family > Family & health > Coping with personal problems > Coping with death & bereavement

Buy Now

Funeral Home Customer Service A-Z - Creating Exceptional Experiences for Today's Families (Paperback) Loot Price: R364
Discovery Miles 3 640
You Save: R78 (18%)
  • This item is a special order that could take a long time to obtain.

Funeral Home Customer Service A-Z - Creating Exceptional Experiences for Today's Families (Paperback): Alan D. Wolfelt
Funeral Home Customer Service A-Z - Creating Exceptional Experiences for Today's Families (Paperback): Alan D. Wolfelt

Share your images

Funeral Home Customer Service A-Z - Creating Exceptional Experiences for Today's Families (Paperback)

Alan D. Wolfelt

 (sign in to rate)
List price R442 Loot Price R364 Discovery Miles 3 640 You Save R78 (18%)

Bookmark and Share

Our supplier does not have stock of this product at present, but we can create a special order for you. Alternatively, if you add it to your wishlist we will send you an email message should it become available from stock. Special orders from this supplier are normally fulfilled within 31 - 41 working days. Please note:

  • Special order items cannot be combined on an order with other items.
  • Special orders can sometimes take significantly longer than this estimate and sometimes our suppliers may be unable to fill a special order.
  • We cannot accept returns of special order titles.
  • If we haven't been able to get the product for you within about 3 months, we will automatically cancel the order and fully refund any payments that you have made.

New to special orders? Find out more.

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

General

Imprint: Companion Press,US
Country of origin: United States
Release date: April 2005
First published: April 2005
Authors: Alan D. Wolfelt
Dimensions: 155 x 230 x 16mm (L x W x T)
Format: Paperback
Pages: 236
ISBN-13: 978-1-879651-44-9
Barcode: 9781879651449
Categories: Promotions
Books > Health, Home & Family > Family & health > Coping with personal problems > Coping with death & bereavement
LSN: 1-879651-44-0

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

Loyalty partners