How to Become a Great Manager (Paperback)

CONVERSATION AS COMMUNICATION
Communication is best achieved through simple planning and control; this chapter looks at approaches which might help you to do this and specifically at meetings, where conversations need particular care.
Most conversations sort of drift along; in business, this is wasteful; as a manager, you seek communication rather than chatter. To ensure an efficient and effective conversation, there are three considerations:
-you must make your message understood
-you must receive/understand the intended message sent to you
-you should exert some control over the flow of the communication
Open questions are extremely easy to formulate. You establish in your own mind the topic/aim of the question and then you start the sentence with the words:
WHAT - WHEN - WHICH - WHY - WHERE - HOW
The importance of communication.
You want to get your message over without any misunderstanding.
Use all techniques but never forget:
YOU HAVE TWO EARS AND ONE MOUTH
Listening = more important
Find out what rocks your staffs world and LISTEN, LISTEN and observe
How to Build Quality into your Team
Quality is primarily viewed in terms of corporate culture, multi-departmental ad-hoc task forces and the salvation of entire companies. This chapter, instead, will view these ideas as they might be applied by a Team Leader with a small permanent staff.
Quality has become the philosophers' stone of management practice with consultants and gurus vying to charm lead-laden corporations into gold-winning champions. Stories abound of base companies with morose workers and mounting debts being transformed into happy teams and healthyprofits; never a day goes by without a significant improvement, a pounds-saving suggestion or a quantum leap in efficiency