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Service Catalog 33 Success Secrets (Paperback) Loot Price: R620
Discovery Miles 6 200
Service Catalog 33 Success Secrets (Paperback): Anna Armstrong
Service Catalog 33 Success Secrets (Paperback): Anna Armstrong

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Service Catalog 33 Success Secrets (Paperback)

Anna Armstrong

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Loot Price R620 Discovery Miles 6 200 | Repayment Terms: R58 pm x 12*

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There has never been a Service Catalog manual like this. Service Catalog 33 Success Secrets is not about the ins and outs of Service Catalog. Instead, it answers the top 33 questions that we are asked and those we come across in forums, our consultancy and education programs.

It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Service Catalog best practice and standards details. Instead it introduces everything you want to know to be successful with Service Catalog.

A quick look inside of the subjects covered: IT Services Service-Based SLA Template Process: Service Level Management, Roles and Responsibilities of Process Owner for Service Level Management, 8 Steps to Developing a Service Catalog, Service Catalog, Service Catalog, IT Services Business Justification Process: Service Level Management, IT Services Operational Level Agreement Process: Service Level Management, IT Services Service Enablers Processes: Service Level Management Service Asset and Configuration Management, IT Services Process: Service Level Management Email Text, IT Services Process: Service Level Management Service Options, IT Services Policies, Objectives, and Scope Process: Service Catalog Management, IT Service Management Service Catalog, ITIL Easy Explanation Fact Sheet, Roles and Responsibilities of Process Owner for Service Catalog Management, IT Services Communication Plan Processes: Service Level Management Service Catalog Management, IT Services Costs of Service and Pricing Processes: Financial Management for IT and Service Catalog Management, Viewpoints to Creating a Service Catalog, IT Services Service Agreements Processes: Service Level Management Supplier Management, IT Services Underpinning Contracts Processes: Service Level Management Supplier Management, IT Services Implementation Plan/Project Plan Skeleton Outline Process: Service Catalog Management, IT Services Multi-Level-Based SLA Template Process: Service Level Management, IT Services Customer-Based SLA Template Process: Service Level Management, IT Services Business and IT Service Mapping Process: Service Level Management, IT Services Service Catalog Perspectives Process: Service Catalog Management, IT Services Price List Process: Service Level Management, IT Services Catalog Maintenance and Improvement, IT Services Detailed Objectives/Goals Process: Service Level Management, Process: Service Catalog Management - Functional Specification, IT Services Publishing a Service Catalog Process: Service Catalog Management, IT Services Technical Specification Process: Service Level Management, and much more...

General

Imprint: Emereo Publishing
Country of origin: United States
Release date: June 2013
First published: June 2013
Authors: Anna Armstrong
Dimensions: 246 x 189 x 9mm (L x W x T)
Format: Paperback - Trade
Pages: 164
ISBN-13: 978-1-4885-1467-8
Barcode: 9781488514678
Categories: Promotions
Books > Business & Economics > Business & management
Books > Business & Economics > Business & management > General
Books > Business & Economics > Economics
Books > Business & Economics > Economics > General
LSN: 1-4885-1467-4

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