Reorganizing for Customer and Patient Care - Change Management, Corporate Culture, and Organizational Structure in Healthcare Organizations, Quality Management in Their Organization (Hardcover)

This title is part of the University of HealthCare/University of Business Interactive Training Library, which offers authoritative, clearly written material in an interactive form for better comprehension and documentation of completion. The manual accompanying the CD provides a summary of the major points of the CD in a handy format. "Reorganising for Customer and Patient Care" includes an overview of basic concepts in administering a customer care program, evaluating your corporate culture, encouraging your employees, using surveys, and using the internet. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. This is useful for all businesses, not just healthcare. It is approved for 3 national nursing CE contact hours, which must be purchased separately. There are 238 pages on CD, and 46 pages in the manual. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. You will need Internet access to e-mail us your unique key and receive a password key. License is for one user on one computer. An additional computer owned by the same user will generally be approved at the discretion of the publisher.