A new formula for organizations wanting to achieve greater quality
and faster speed of response. Marshall shows that by radically
revising command-and-control management and adopting a new model
based on collaboration and trust, it is possible to build fast,
flexible, trust-based organizations that can respond to changing
business needs effectively and swiftly. There are numerous examples
and a seven-step process for implementing the changes required.
This volume provides a powerful formula for organizations searching
for new, better ways to achieve greater quality and faster speed.
The author explains that fast, flexible organizations can only be
built by radically revising management, by stripping away the old
fear-and-compliance based management style and adopting a new model
based on collaboration and trust. This book shows how to create a
trust-based organization that responds to changing business needs
swiftly and effectively.
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