Among the software development activities, requirements engineering
is one of the most communication-intensive and then, its
effectiveness is greatly constrained by the geographical distance
between stakeholders. For this reason, the need to identify the
appropriate task/technology fits to support teams of geographically
dispersed stakeholders plays a key role for coping with the lack of
physical proximity when developing requirements. Building on an
extensive review of the very many existing theoris on
computer-mediated communication. This dissertation reports on an
empirical study that assessed the use of synchronous text-based
communication in distributed requirements workshops, as compared to
face-to-face (F2F), and the effects of computer-mediated
communication (CMe, with respects to the different tasks of
distributed requirements elicitation and negotiation. Results show
that, in terms of satisfaction with performance, CMC elicitation is
a better task/technology fit than CMC negotiation. Furthermore, the
general preference for F2F over CMC is due to the strong preference
for the F2F negotiation fit over the CMC counterpart.
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