This is part of a series of library training packages. Highly
flexible, and tailored for the needs and concerns of the LIS
sector, they are designed to lead teams to examine their current
practice, expand their skills base and make clear action plans for
their future development. This customer care package is suitable
for all library and information managers and staff. It is designed
as a one-day modular programme, giving the flexibility of
delivering it as written, or as shorter modules to be fitted in
with staff work schedules.
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