Gaming the System (Paperback)

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Gaming the system (or bending the rules, playing the system, abusing the system, milking the system or working the system) can be defined as " using] the rules and procedures meant to protect a system in order, instead, to manipulate the system for a] desired outcome." According to James Rieley, structures in organizations (both explicit and implicit policies and procedures, stated goals, and mental models) drive behaviors that are detrimental to long-term organizational success. For some, 'error...is the essence of "gaming the system," in which a gap in protocol allows for errant practices that lead to unintended results'.