Best-selling author James L. Lamprecht's newest book is geared to
those small to medium-sized businesses seeking to obtain ISO 9000
registration. Written especially for readers with little or no ISO
9000 experience, Lamprecht shows how the ISO 9000 series standards
can be effectively implemented and maintained without spending
large sums of money or increasing staff. Filled with practical
advice, this two-part book gives the reader a review and
explanation of the ISO 9000 series, then provides several chapters
that illustrate how various quality tools and techniques can be
used to implement the requirements of the standards. Guidelines for
creating a quality manual are also included.
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