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Corporate Culture and the Quality Organization (Hardcover) Loot Price: R2,402 Discovery Miles 24 020

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Corporate Culture and the Quality Organization (Hardcover): James W. Fairfield-Sonn
Corporate Culture and the Quality Organization (Hardcover): James W. Fairfield-Sonn

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Corporate Culture and the Quality Organization (Hardcover)

James W. Fairfield-Sonn

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Loot Price R2,402 Discovery Miles 24 020

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Most quality management programs focus on the tools that can be employed to improve quality, but the long-term results of these efforts have been mixed. The only way to ensure that quality improvement will have lasting consequences for a firm is to change the corporate culture. Having the appropriate level of technical knowledge to address quality problems is a necessary, but not sufficient, condition for realizing the hoped-for improvement. Only when the entire culture of the corporation, starting with a visionary leader and senior management, is receptive to the adoption of new tools will any substantial progress be made.

Fairfield-Sonn, a management consultant and professor of management, argues that success in this endeavor depends not only on mastering the components of a quality corporate culture but on understanding how to put those components together. He describes not only what must be done to establish a quality culture but how to stage a rollout of a quality program to enhance the likelihood of the effort's long-term success. Four in-depth case studies--Fidelity Investments, General Electric, Torrington Supply Company, and Connecticut Renaissance--are presented for illustration and instruction by way of example. Geared toward executives and consultants as well as those teaching courses in production and operations management, process management, total quality management, and corporate culture.

General

Imprint: Quorum Books,U.S.
Country of origin: United States
Release date: November 2000
First published: November 2000
Authors: James W. Fairfield-Sonn
Dimensions: 235 x 156 x 21mm (L x W x T)
Format: Hardcover
Pages: 224
ISBN-13: 978-0-89930-903-3
Barcode: 9780899309033
Categories: Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
LSN: 0-89930-903-8

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