You can't understand, manage, or improve what you don't measure
While every smart executive now knows the truth of those words,
perhaps more so than anyone, it was Jerry Harbour who turned that
adage into a science. Originally published in 1997, The Basics of
Performance Measurement helped pioneer the science of performance
measurement and continues to serve as an industry standard. Yet,
despite the book's continued relevancy, Harbour is once again
stepping ahead of the curve to fully update his little yellow book.
In addition to adding the wisdom of lessons learned over the past
decade, he adds two new chapters to this second edition. One of
these chapters discusses units of measurement. The other introduces
ways to better interpret what has been measured and then translate
those measurement-related interpretations into actionable
knowledge. Harbour provides a six-step method for developing a
performance measurement system. He shows how to design performance
measurement families and how to build hierarchies tailored to
different levels within an organization. He also covers collection
and distribution, as well as the value of performance measure
displays. When you finish this book, you will be able to undertake
performance measurement with new confidence. You will also come
away knowing how to present your findings with an authority that
will convince stakeholders of the importance and accuracy of your
|Country of origin:
Jerry L. Harbour
||Electronic book text
||2nd Revised edition
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