Quality in the Financial Services Industries (Electronic book text)

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From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality in the financial services industries. Featured topics include the how to design world-class financial services; controlling quality and customer service; and quality improvement. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.

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Product Description

From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality in the financial services industries. Featured topics include the how to design world-class financial services; controlling quality and customer service; and quality improvement. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.

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Product Details

General

Imprint

McGraw-Hill

Country of origin

United States

Release date

October 2001

Availability

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Authors

,

Format

Electronic book text - Windows

Pages

24

ISBN-13

978-0-07-139077-4

Barcode

9780071390774

Categories

LSN

0-07-139077-4



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