The Secrets of Successful Communication - A Simple Guide to Effective Encounters in Business (Electronic book text)

To succeed at work and in life, people need to know how to have great encounters in person, online, and on the phone with customers, collegues, and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communcation brains we all use.