The decision to outsource and the selection of a supplier is
generally approached with great care. Even so, research indicates
that many organizations underestimate the resulting cultural
changes and give inadequate consideration to the best means of
establishing and maintaining a challenging, well informed business
relationship with the service provider. These best practice
guidelines are based on the outsourcing experiences of over 100
organizations. They contain practical checklists, explanations and
suggestions designed to be of value during the stages leading up to
supplier selection and in managing the relationship to maximize the
financial and service benefits throughout the life of the
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