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Books > Business & Economics > Business & management > Management & management techniques > Operational research

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Assessing Business Excellence (Hardcover, 2nd Revised edition) Loot Price: R2,970
Discovery Miles 29 700
Assessing Business Excellence (Hardcover, 2nd Revised edition): Les Porter, Steve Tanner
Assessing Business Excellence (Hardcover, 2nd Revised edition): Les Porter, Steve Tanner

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Assessing Business Excellence (Hardcover, 2nd Revised edition)

Les Porter, Steve Tanner

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Loot Price R2,970 Discovery Miles 29 700 | Repayment Terms: R276 pm x 12*

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Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples

General

Imprint: Routledge
Country of origin: United Kingdom
Release date: December 2015
First published: 2003
Editors: Les Porter • Steve Tanner
Dimensions: 234 x 156 x 27mm (L x W x T)
Format: Hardcover
Pages: 472
Edition: 2nd Revised edition
ISBN-13: 978-1-138-13780-6
Barcode: 9781138137806
Categories: Promotions
Books > Business & Economics > Business & management > Management & management techniques > Operational research
LSN: 1-138-13780-4

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