Assessing Business Excellence presents a strategic framework for
business excellence and total quality management and shows how you
can be actively involved in continuous improvement by
systematically reviewing your business activities and results
against holistic business excellence frameworks. For all
practitioners who seek to use total quality management to improve
their organization's effectiveness, efficiency and responsiveness,
this title is the essential route map to business excellence. From
two leading expert authors comes a book where the most recognized
quality award criteria are used to explore the concepts of business
excellence and self-assessment. This book: * Introduces the major
business excellence and total quality frameworks including The
Malcolm Baldrige National Quality Award and the European Quality
Award and ISO9000:2000 * Compares the frameworks and identifies
their strengths and limitations * Introduces the self-assessment
process * Explores the main approaches to self-assessment *
Illustrates the practical benefits of self-assessment through case
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