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Digital versus Non-Digital Reference - Ask a Librarian Online and Offline (Electronic book text)
Digital versus Non-Digital Reference - Ask a Librarian Online and Offline (Electronic book text): Linda S. Katz
Digital versus Non-Digital Reference - Ask a Librarian Online and Offline (Electronic book text): Linda S. Katz

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Digital versus Non-Digital Reference - Ask a Librarian Online and Offline (Electronic book text)

Linda S. Katz

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Compare and contrast library reference models and more consumer-oriented models! Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn West¬ proprietor of librarian.net and the ¬ hippest ex-librarian on the Web¬ according to Wired magazine¬ the book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves¬ģ and Google Answers¬ to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiences¬ good and bad¬ in starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book's contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that ¬ it's all available online,¬ cultural and/or language barriers to text-based reference services, and patrons' experiences with reference tools, from a librarian's perspective. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses: policy, staffing and technology for telephone reference services e-mail reference in public libraries the University of Michigan's Internet Public Library archivists and remote users in the digital age success and failure with commercial AskA programs the history of Q and A NJ, New Jersey's virtual reference service multilingual chat reference systems the ongoing debate over the value of digital reference the case for nonintrusive reference Digital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.

General

Imprint: Routledge
Country of origin: United Kingdom
Release date: May 2013
First†published: 2004
Authors: Linda S. Katz
Format: Electronic book text
Pages: 176
ISBN-13: 978-1-136-42338-3
Barcode: 9781136423383
Categories: Promotions
Books
LSN: 1-136-42338-9

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