This reference is the first comprehensive how-to collection of Six
Sigma tools, methodologies, and best practices. Leading implementer
Lynne Hambleton covers the entire Six Sigma toolset, including more
than 70 different tools--ranging from rigorous statistical and
quantitative tools, to "softer" techniques. The toolset is
organized in an easy-to-use, alphabetical encyclopedia and helps
professionals quickly select the right tool, at the right time for
every business challenge. Hambleton systematically discusses which
questions each tool is designed to answer; how the tool compares
with similar tools; when to use it; how to use it step-by-step; how
to analyze and apply the output; and which other tool to use with
it. To further illustrate and clarify tool usage, she presents
hundreds of figures, along with never-before-published hints, tips,
and real-world, "out-of-the-box" examples. Coverage includes *
Real-world guidance to help practitioners raise the most important
questions and determine the best resolution * Statistical
techniques, including ANOVA, multi-vari charts, Monte Carlo
simulations, normal probability plots, and regression analysis *
Benchmarks, capability and cost/benefit analyses, Porter's Five
Forces, scorecards, stakeholder analysis, and brainstorming
techniques * CPM, CTQ, FMEA, HOQ, and GOSPA * GANTT, PERT chart,
and other Six Sigma project management tools * 7QC: cause and
effect diagrams, checklists, control charts, fishbone diagram,
flowchart, histogram, Pareto chart, process maps, run chart,
scatter diagram, and the stratification tool * 7M: AND, affinity
diagrams, interrelationship diagrams, matrix diagrams,
prioritization matrices, PDPC, and tree diagrams * Crystal Ball,
Minitab, and Quality Companion 2 software to facilitate the use of
statistical and analytical tools and more to help you become a more
effective Six Sigma practitioner * This book is also available in a
highly-searchable eBook format at
www.prenhallprofessional.com/title/0136007376 and other online
booksellers,. To provide crucial context, Hambleton illuminates
four leading methodologies: DMAIC, Lean Six Sigma, Design for Six
Sigma, and Six Sigma for Marketing. She also presents ten
electronic articles that are available for download at
www.prehallprofessional.com. The articles cover proven Six Sigma
best practices for accelerating growth and increasing
profitability, including techniques for product development,
commercialization, portfolio design, benchmark implementation,
project management, and collection of customer requirements. From
start to finish, this bookdelivers fast, thorough and reliable
answers--knowledge you'll rely on in every Six Sigma project, for
years to come. Preface Introduction Different Methods for Different
Purposes Part I Six Sigma Methodology Overview: Choosing the Right
Approach to Address the Requirements Section 1
Define-Measure-Analyze-Improve-Control (DMAIC) Section 2 Lean and
Lean Six Sigma Section 3 Design for Six Sigma (DFSS) Section 4 Six
Sigma for Marketing (SSFM) Part II Six Sigma Tools and Techniques:
Choosing the Right Tool to Answer the Right Question at the Right
Time Encyclopedia The Six Sigma Encyclopedia of Business Tools and
Techniques Summary Tool Matrix A Activity Network Diagram (AND) -
7M Tool Affinity Diagram - 7M Tool Analysis of Variance (ANOVA)
Arrow Diagram B Benchmarking Box Plots[md]Graphical Tool
Brainstorming Technique C Capability Analysis Cause and Effect
Diagram - 7QC Tool Cause and Effect Prioritization Matrix Cause and
Prevention Diagram Checklists - 7QC Tool Communication Plan
Conjoint Analysis Control Charts - 7QC Tool Control Plan Cost /
Benefit Analysis Critical Path Method (CPM) Critical-to-Quality
(CTQ) D Data Collection Matrix Design of Experiment (DOE) Dotplot F
Failure Modes and Effects Analysis (FMEA) 5-Whys Fault Tree
Analysis Fishbone Diagram - 7QC Tool Flowchart - 7QC Tool G Gantt
Chart GOSPA (Goals, Objectives, Strategies, Plans and Actions)
Graphical Methods H Histogram - 7QC Tool House of Quality (HOQ)
Hypothesis Testing I Interrelationship Diagram - 7M Tool K KJ
Analysis L Launch (or Transition) Plan M Market Perceived Quality
Profile (MPQP) Matrix Diagrams -7M Tool Measurement System Analysis
(MSA) Multi-Vari Chart Monte Carlo Simulation N Normal Probability
Plot P Pareto Chart - 7QC Tool PERT Chart Poka-Yoke Porter's 5
Forces Prioritization Matrices - 7M Tool Process Capability
Analysis Process Decision Program Charts (PDPC) - 7M Tool Process
Map (or Flowchart) - 7QC Tool Project Charter Pugh Concept
Evaluation Q Quality Function Deployment (QFD) R RACI Matrix
(Responsible, Accountable, Consulted, Informed) 12 Real-Win-Worth
(RWW) Analysis Regression Analysis Risk Mitigation Plan Rolled
Throughput Yield Run Chart - 7QC Tool S 7M - Seven Management Tool
7QC - Seven Quality Control Tool Sampling 4 Scatter Diagram - 7QC
Tool Scorecards SIPOC (Supplier-Input-Process-Output-Customer)
SMART Problem & Goal Statements for a Project Charter Solution
Selection Matrix Stakeholder Analysis Statistical Tools
Stratification - 7QC Tool SWOT
(Strengths-Weaknesses-Opportunities-Threats) T Tree Diagram - 7M
Tool TRIZ V Value Stream Analysis Voice of Customer Gathering
Techniques W Work Breakdown Structure (WBS) Y Y = f (X) Part III
Best Practices Articles (Available for download when you register
your book at www.informit. com) The Anatomy of Quality Loss in a
Product The Anatomy of Variations in Product Performance
Benchmarking -- Avoid Arrogance and Lethargy Building Strength via
Communities of Practice and Project Management Discovery-Based
Learning Lean Six Sigma for Fast Track Commercialization High
Risk-High Reward, Rapid Commercialization: PROCEED WITH CAUTION!
Listening to the Customer First-Hand; Engineers Too The Practice of
Designing Relationships A Process for Product Development Selecting
Project Portfolios using Monte Carlo Simulation and Optimization
Part IV Appendixes Appendix A Statistical Distribution Tables
Appendix B Glossary Appendix C References Index
General
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