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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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The Call Centre Dictionary - The Complete Guide to Call Centre and Customer Support Technology Solutions (Paperback, 3rd Revised edition) Loot Price: R786
Discovery Miles 7 860
The Call Centre Dictionary - The Complete Guide to Call Centre and Customer Support Technology Solutions (Paperback, 3rd...
The Call Centre Dictionary - The Complete Guide to Call Centre and Customer Support Technology Solutions (Paperback, 3rd...

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The Call Centre Dictionary - The Complete Guide to Call Centre and Customer Support Technology Solutions (Paperback, 3rd Revised edition)

Madeline Bodin, Keith Dawson

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Loot Price R786 Discovery Miles 7 860 | Repayment Terms: R73 pm x 12*

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Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology. Stay up-to-date on this fast-paced industry!

General

Imprint: CMP Books
Country of origin: United Kingdom
Release date: 2002
First published: March 2002
Authors: Madeline Bodin • Keith Dawson
Dimensions: 229 x 152 x 13mm (L x W x T)
Format: Paperback - Trade
Pages: 227
Edition: 3rd Revised edition
ISBN-13: 978-1-57820-095-5
Barcode: 9781578200955
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Books > Business & Economics > Business & management > Sales & marketing > Public relations
Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications
Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > General
Books > Reference & Interdisciplinary > Encyclopaedias & reference works > Reference works
Books > Reference & Interdisciplinary > Encyclopaedias & reference works > Reference works > General
LSN: 1-57820-095-4

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