* This new edition contains over 250 fully updated entries in
operations management; * All bibliographies have been significantly
up-dated and extended; * Features 93 new entries across a wide
range of areas, including: service, strategy, technology and
innovation; * Expands on core entries such as the newsvendor model;
* Contains entries from 31 new, worldwide authors, featuring more
than 50 international contributors in total.
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