The Customer-Driven Company - Moving from Talk to Action (Hardcover)


Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.

Delivery AdviceNot available

Toggle WishListAdd to wish list
Review this Item

Product Description

Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.

Customer Reviews

No reviews or ratings yet - be the first to create one!

Product Details

General

Imprint

Perseus Books

Country of origin

United States

Release date

July 1991

Availability

We don't currently have any sources for this product. If you add this item to your wish list we will let you know when it becomes available.

Authors

Dimensions

240 x 163 x 28mm (L x W x T)

Format

Hardcover

Pages

308

ISBN-13

978-0-201-57090-8

Barcode

9780201570908

Categories

LSN

0-201-57090-4



Trending On Loot