We now live in a "wiki" world where mass collaboration is not only
possible--it's often the best solution. Conventional management
thought assumes that command-and-control is the most effective way
to organize the efforts of large numbers of people, but rapid
change and increasing complexity have rendered that model obsolete.
As a result, most managers today lack the skills and knowledge
needed to succeed in an age when networks are proving smarter and
faster than hierarchies. Designing organizations for mass
collaboration demands a new and very different model--wiki
management. Featuring enlightening examples from forward-thinking
companies including Google, Whole Foods, Linux, and Wikipedia,
"Wiki Management "outlines the revolutionary but necessary steps
companies must take to: - Leverage their collective intelligence -
Effectively integrate diverse points of view - Transition leaders
from the role of "boss" to that of facilitator - Make "delighting
customers" more important than pleasing superiors - Achieve a
shared and actionable understanding of the key drivers of business
success The power of networks is dramatically reshaping both the
work we do--and the way we work. This groundbreaking book reveals
what it takes to succeed in this fast-paced and exciting business
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