Rosanne Da Ausilio, Ph.D., is revealing the secrets a "" the
secrets about stellar customer service. She knows great customer
relationships begin with people, process, and technology. But
Rosanne divulges the details, too a "" the insider tips you need to
know to vault your customer service up a notch and give your
organization the edge over the competition. Rosanne has spent her
career looking at the call center industry. When she speaks, her
words carry wisdom and value. Her comments are clear and practical.
And you get her best 101 tips from a oeOne Question for Your
Customera ¯ to a oeThinking Trapsa ¯ to a oeEmployee
Accountability.a ¯ If you dona t have Rosannea s tips on your desk,
you dona t have top notch customer service at your company.
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