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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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How to Kick Your Customer Service Up a Notch - 101 Insider Tips (Paperback, illustrated edition) Loot Price: R728
Discovery Miles 7 280
You Save: R72 (9%)
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How to Kick Your Customer Service Up a Notch - 101 Insider Tips (Paperback, illustrated edition): Rosanne D'Ausilio Phd
How to Kick Your Customer Service Up a Notch - 101 Insider Tips (Paperback, illustrated edition): Rosanne D'Ausilio Phd

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How to Kick Your Customer Service Up a Notch - 101 Insider Tips (Paperback, illustrated edition)

Rosanne D'Ausilio Phd

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List price R800 Loot Price R728 Discovery Miles 7 280 | Repayment Terms: R68 pm x 12* You Save R72 (9%)

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Rosanne Da Ausilio, Ph.D., is revealing the secrets a "" the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too a "" the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from a oeOne Question for Your Customera ¯ to a oeThinking Trapsa ¯ to a oeEmployee Accountability.a ¯ If you dona t have Rosannea s tips on your desk, you dona t have top notch customer service at your company.

General

Imprint: Champion for the Human Press
Country of origin: United States
Release date: August 2007
First published: August 2007
Authors: Rosanne D'Ausilio Phd
Dimensions: 252 x 179 x 10mm (L x W x T)
Format: Paperback - Trade
Pages: 150
Edition: illustrated edition
ISBN-13: 978-0-9772360-1-5
Barcode: 9780977236015
Categories: Promotions
Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 0-9772360-1-3

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