0
Your cart

Your cart is empty

Books > Computing & IT > Computer communications & networking

Not currently available

E-Services Handbook - Development, Delivery, and Management (Electronic book text)
E-Services Handbook - Development, Delivery, and Management (Electronic book text): Sanjiv Purba, Gregory Heim, Katie...
E-Services Handbook - Development, Delivery, and Management (Electronic book text): Sanjiv Purba, Gregory Heim, Katie...

Share your images

E-Services Handbook - Development, Delivery, and Management (Electronic book text)

Sanjiv Purba, Gregory Heim, Katie Comerford, Jim Rowan

 (sign in to rate)

Bookmark and Share

We have no sources for this product at present. If you add this to your wishlist we will let you know should it become available to order.

Delivering online services is not as easy as it is often portrayed to be. While there is much potential for delivering good e-service, there are also many opportunities for organizations to fail. Managers and consultants need to master the key components and best practices required to excel in this highly competitive market. E-Services Handbook provides a playbook that operations, business and technology architects, managers, and consultants can use for organizing, developing, and leading a successful service organization into delivery of e-service. The book focuses on e-service practices and tools that will deliver superior customer satisfaction and result in outstanding customer loyalty.

General

Imprint: Auerbach
Country of origin: United Kingdom
Release date: June 2010
First published: 2015
Authors: Sanjiv Purba • Gregory Heim • Katie Comerford • Jim Rowan
Format: Electronic book text
Pages: 576
ISBN-13: 978-1-4200-1294-1
Barcode: 9781420012941
Categories: Promotions
Books > Computing & IT > Computer communications & networking
Books > Computing & IT > Computer communications & networking > General
Books > Professional & Technical > Technology: general issues > Engineering: general
Books > Computing & IT > Internet
Books > Computing & IT > Internet > General
Books > Computing & IT > Computer hardware & operating systems > Systems management
LSN: 1-4200-1294-0

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

Loyalty partners