Tracking the development of the Shaping our Lives project, which
was established in 1996 to examine user defined outcomes, this
report examines the way in which users and their organisations have
achieved those outcomes. It highlights that there is a body of
knowledge developing - usually professionalised - on outcomes,
which often focuses on performance measures and targets and which
is used to help social care agencies become more efficient and
businesslike. This report adds to the debates about outcomes but
from a user-led perspective. It emphasises that the definition of
"good" outcomes properly belongs with service users themselves, who
invariably want choice and control over the processes of delivery,
rather than a menu of specific outcomes.
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