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Books > Business & Economics > Industry & industrial studies > Distributive industries > Retail sector

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E-Service Quality. Managing Service Quality, Volume 13, Issue 6. (Electronic book text)
E-Service Quality. Managing Service Quality, Volume 13, Issue 6. (Electronic book text): Shirley-Ann Hazlett, Frances R. Hill
E-Service Quality. Managing Service Quality, Volume 13, Issue 6. (Electronic book text): Shirley-Ann Hazlett, Frances R. Hill

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E-Service Quality. Managing Service Quality, Volume 13, Issue 6. (Electronic book text)

Shirley-Ann Hazlett, Frances R. Hill

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This e-book looks at the challenges and offers some recommendations for creating long-term and sustainable relationships with customers using electronic service delivery. They look at the public sector, service in a large utility organization, the banking industry, legal practices etc. In all they demonstrate the range of issues and developments that concern both academics and practitioners

General

Imprint: Emerald Group Publishing Ltd
Country of origin: United States
Release date: November 2003
Editors: Shirley-Ann Hazlett • Frances R. Hill
Format: Electronic book text
Pages: 101
ISBN-13: 978-6610511839
Barcode: 9786610511839
Categories: Promotions
Books > Business & Economics > Industry & industrial studies > Distributive industries > Retail sector
LSN: 6610511837

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