Old Mutual, through its partnership with the South African
government, set up a trust to assist government in skills
development at local, provincial and national level and small
enterprises.Old Mutual's retired senior employees were taken on as
consultants in Project iLima to share their experience and
expertise with government employees. The method used to uncover the
business system involved primary research and a synthesis process.
Interviews were held with two Ilima consultants, after which
questionnaires were used to gather qualitative feedback from the
iLima consultants and their clients. The feedback was synthesized
until business objectives and activities were identified.The study
project sheds light on iLima's business system. This is done
through a method of synthesis, which seeks to get to the underlying
meaning of the responses. Eight key business objectives are
identified. The business model provides a compass or map from which
business solutions can be aligned to business opportunities and
problems. The model is a one-page representation of the entire
business system that Project iLima ought to put under strong
management, in the writer's view.
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