To be a successful manager, it's essential to be able to deal
effectively with people. But this doesn't come naturally to all of
us; and, fortunately, 'people skills' can be learnt. This book sets
out six core practices that can make you a more successful and
efficient boss. These deal with the relationships between boss and
employee and how to communicate in a positive and helpful way,
empathising and practicing positive criticism. Taking you
step-by-step through the six principles, there are also exercises
for you to practically use the skills you learn in real situations
at work. The authors have 50 years of experience between them,
helping companies resolve 'people problems' that arise and have
selected the best techniques that will benefit managers in the
workplace. Stephen E Kohn has 25 years of experience as a
management coach, counsellor and therapist, specialising in the
workplace. Vincent D O'Connell has 27 years of experience in
behavioural sciences and healthcare. He specialises in corporate
training, curriculum development, content development and human
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