This book is the first book to offer comprehensive instruction to
construction trainees (and even experienced workers) in the four
key areas of on-the-job communication:
Unlike other communication texts, which are often written for
the general public or for people who work in an office environment,
this book has been prepared specifically to meet the needs of the
construction industry. Below are the thoughts of several
construction professionals on the importance of being an effective
""I spent almost 30 years working in the construction industry,
primarily as a carpenter. I never felt that I was the best
carpenter on the job. There were always carpenters who were more
talented than I was. However, I was promoted to become their
foreman and supervisor. Eventually, I answered only to the
president of the company, and these better carpenters answered to
me. This happened because I had one particular skill that gave me
an advantage over them. That was my skill to communicate
effectively in both speech and writing to the people I worked with
and for. I attribute my success in the construction industry
totally to my ability to read, write, listen, and speak well.
Without good communication skills, I don't believe I would have
become as successful. I was an average carpenter who became the
supervisor o f much greater carpenters."" John Yencho, Vocational
Trenton High School, Florida
""I am convinced that the ability to speak clearly and
comfortably in front of a group is critical for supervisors and
managers in the construction industry. More and more, our
fieldsupervisors are being expected to present information to
owners, lead project meetings, and conduct training sessions. Poor
skills in this area can reduce the individual's opportunities for
advancement."" David Muehlbauer, Director of Training,
The Sundt Companies, Inc.
""On construction projects, some of the things we hear are 'I
didn't understand it, ' 'What he said didn't make sense, ' 'He
didn't tell me about that, ' and so on. Proper communication makes
a project go much smoother and make everyone feel more at ease.
Communication can make or break a contractor. Understanding what's
going on around us makes for a better profit for all."" William
Yeager, Yeager Plumbing,
Heating & Air Conditioning
""I learned early on that mastery of communication skills is
every bit as important as the mastery of technical and management
skills if one is to advance in his or her chosen profession. Those
who learn to communicate become leaders and managers. Those who
don't, don't."" Richard Johnson, Quality Manager,
Triple Grown Construction
""Effective oral and written communication are always key
ingredients for successfully working with others. This is an
especially critical component o f the education and training
function, where the ability to convey information accurately and
effectively can play a major part in determining an individual's
success on the job."" John A. Heffner, Executive Director,
and Educational Services, The Associated General
Contractors of America
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