Organizations are complex entities that must adapt the practices of
their employees and management to meet the demands of a dynamic
environment. Organizations are behavioral systems that coordinate
interactions among its members and environment. Changing practices
in one area of an organization can generate a reaction throughout
the entire system, thus affecting the behaviors of those working
within other areas, the experience of customers, and important
organizational results. Behavioral Systems Analysis (BSA) focuses
on these complex contingencies from the macro system all the way
down to individual behavior. This book contains articles by
internationally recognized experts in Behavioral Systems Analysis
who discuss the role of organizational practices in their study of
performance improvement and cultural change from both practical and
conceptual perspectives. Business and non-profit managers will find
tools and case studies to help understand and diagnose their
organization's dynamics. Scholars will appreciate articles' theory
and real-world descriptions when considering their own research
direction. Finally, all students of management theory, behavior
analysis, and human resources will find this collection a
thought-provoking tool for their understanding of behavioral
systems and their application in organizations. This book was
published as a special issue in the Journal of Organizational
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