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Conquer the most daunting change initiative with the right people, tools, and strategies. James Dallas' Mastering the Challenges of Leading Change is an informative, insightful guide to effectively leading the transition through change. While most change management books present case studies about what happened at other companies, this book is based on the author's own experiences managing over 10 transformational and turnaround initiatives, 15 acquisition integrations, and 5 operations/quality shared services centers of excellence. By relating personal lessons learned, how they were subsequently applied, and how you can benefit from them, this book provides a unique first-hand perspective on successful agents of change. You'll learn the qualities and skills required to usher in the new paradigm, and how to break a large initiative into manageable chunks that are more likely to proceed as planned. By crafting your strategy based on proven methods, you're far and away more likely to meet or even exceed your change objectives. The majority of change initiatives fail because people mistakenly think that a change agent is the same as a project leader. They're not. This book shows you why, and how get the tools, strategies, and people you need at the helm of your initiative to come out the other side much stronger as an organization. * Learn the critical skills required for effective change management * Assess the difficulty and politics of a change initiative * Choose the right people to help implement the change * See past obstacles and lead effectively in a crisis Change is occurring within and across all industries, countries, and organizations. They begin with the best of intentions, but most fail to meet their objectives. Don't let your organization be one of the failures. Mastering the Challenges of Leading Change shows you how to plan, lead, and manage a successful transition.
Understand and decode the inner workings of great business teams with the more than 30 in-depth examples in "Great Business Teams: Cracking the Code for Standout Performance." Author Howard Guttman examines and dissects teams at top-management, business-unit, and functional levels and isolates five key factors that drive team performance to offer you insight into the ways these teams achieve success. Using this book, go directly to the marketplace to scrutinize teams in a variety of industries, evaluating the challenges they face and the methods they choose to manage these challenges.
More than ten years after his first bestselling book, The E-Myth, changed the lives of hundreds of thousands of small business owners, Michael Gerber -- entrepreneur, author, and speaker extraordinaire -- fires the next salvo in his highly successful E-Myth Revolution. Drawing on lessons learned from working with more than 15,000 small, medium-sized, and very large organizations, Gerber has discovered the truth behind why management doesn't work -- and what to do about it. Unearthing the arbitrary origins of commonly held doctrines such as the omniscience of leader (Emperor) and the most widely embraced myth of all -- The E-Myth Manager offers a fresh, provocative alternative to management as we know it. It explores why every manager must take charge of his own life, reconcile his own personal vision with that of the organization, and develop an entrepreneurial mind-set to achieve true success.
In most countries, statistics show that 99% of businesses are classified as 'small businesses'. In the UK alone, 99.8% of businesses employ less than 250 staff and these companies contribute more than a half of the UK's turnover. This new textbook goes where other strategic management texts have not and focuses on these small and medium size enterprises (SMEs), rather than focussing on large corporations and the actions of their CEOs. The authors consider how managers of small firms perceive the processes associated with strategic management, what decisions and actions they adopt to ensure competitive advantage, how business strategies are formulated and implemented in SMEs, and what the strategic role of entrepreneurship within small businesses is. They also discuss how SMEs should act for maximum competitive advantage, and consider the 'gap' between ideal theory and practice. This unique textbook will be essential for students on Small Business, Entrepreneurship and Enterprise modules at undergraduate and Masters level, and will also be useful on core modules in Strategy, Business Policy and Strategic Management at all levels.
Part autobiography, part insight into the power of a unique marketing campaign, part warts and all of living the dream in a dream job. Ben's story is more holistic than just travel; it's motivational and aspirational. From leaving the UK on an adventure trip to Africa, Ben has led the dream and shows how following your passions can lead to life changing opportunities. No-one else has won the Best Job in the World, and Ben is often asked what is like participating in the competition, winning and living the job and what he's been doing since. This book answers those questions. Key features: Fantasy to reality Living on a tropical island is a common daydream, Ben's story shines the light on the highs and lows of living out the dream.Inspiration hope for people who are stuck in a rut. Look for opportunities and grab them with both hands.Entertainment/Escape the book is rich with humorous and poignant stories about the challenges of being catapulted into a high profile job in an idyllic location, and what happens after the best job in the world.Motivational understand other cultures better, embrace the unknown and overcome life's obstacles and challenge the 'expected' route through life.Authenticity the author is the only holder of the title Best Job in the World. It is a unique insight into a unique program and all that that entails.
The global attention generated by the unprecedented marketing and advertising campaign also provides an insight into how to successfully engage with a diverse market on an international level. Management and leadership lessons emerge and are shared by Ben as he adapts to his new role, as the caretaker of a Great Barrier Reef Island and subsequently navigates his new career opportunities.
This book brings together a broad and stimulating range of literature and academic research to provide a comprehensive, critical evaluation of the development of management theory from the late eighteenth century to the present day. It provides a clear outline of the subject's main themes through examination of the lives and writings of more than twenty-four key thinkers - from F.W. Taylor, Max Weber and Mary Parker Follet through to Peter Drucker, William Ouchi, Charles Handy, Geert Hofstede, Kenichi Ohmae and Rosabeth Moss Kanter. Each chapter identifies the thinker's main contribution to management theory and also provides a critical review, discussion questions and a guide to further reading for those wishing to take their studies further. Chapters can be used as free-standing essays but patterns of interaction and influence between different thinkers are highlighted and interlinked between chapters. This text is an accessible summary of the evolution of key themes in management thought. Undergraduate and postgraduate students of business studies, management and organizational behaviour will find this book to be invaluable. It will also appeal to general readers looking for an insight into management thinking.
A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. * Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model * Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" * Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide * Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others
A practical handbook for making management great again Managing for Happiness offers a complete set of practices for more effective management that makes work fun. Work and fun are not polar opposites; they're two sides of the same coin, and making the workplace a pleasant place to be keeps employees motivated and keeps customers coming back for more. It's not about gimmicks or 'perks' that disrupt productivity; it's about finding the passion that drives your business, and making it contagious. This book provides tools, games, and practices that put joy into work, with practical, real-world guidance for empowering workers and delighting customers. These aren't break time exploits or downtime amusements they're real solutions for common management problems. Define roles and responsibilities, create meaningful team metrics, and replace performance appraisals with something more useful. An organization's culture rests on the back of management, and this book shows you how to create change for the better. Somewhere along the line, people collectively started thinking that work is work and fun is something you do on the weekends. This book shows you how to transform your organization into a place with enthusiastic Monday mornings. * Redefine job titles and career paths * Motivate workers and measure team performance * Change your organization's culture * Make management and work fun again Modern organizations expect everyone to be servant leaders and systems thinkers, but nobody explains how. To survive in the 21st century, companies need to dig past the obvious and find what works. What keeps top talent? What inspires customer loyalty? The answer is great management, which inspires great employees, who then provide a great customer experience. Managing for Happiness is a practical handbook for achieving organizational greatness.
A practical guide for building and sustaining top-performing teams. Susan A. Wheelan covers in depth the four stages of a team-forming, storming, norming, and performing-clearly illustrating the developmental nature of teams and describing what happens in each stage. Separate chapters are devoted to the responsibilities of team leaders and team members. Problems that occur frequently in groups are highlighted, followed by what-you-can-do sections that offer specific advice. Real-life examples and questionnaires are used throughout the book, giving readers the opportunity for self-evaluation.
The organisation and management of health care services is a central theme within public policy across the post-industrial world. Demographic, socio-economic and technological changes present challenges for policy makers and health care professionals alike and there is constant pressure for the reorganisation of health care systems in pursuit of accessible, high quality, cost-effective health care delivery in modern democratic societies. Managing & Marketing Health Services provides a critical overview of the key challenges facing health care policy makers, managers and professionals in managing the design and delivery of health care services. It introduces a number of key themes - the service design process, the management of inter-organisational relationships, understanding health care consumers and evaluating service quality - to provide an integrated, holistic perspective on the delivery of health care services. Managing & Marketing Health Services is intended for post-graduate and post-experience courses in Health Care Management.
“An important reminder of simple everyday practices to improve how we
all work together, which will lead to greater team and individual
happiness and performance. Great results will follow.”—Jack Dorsey, CEO
of Twitter and Square
What do your colleagues, spouse and kids have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between 'GOTcha' (catching people doing things wrong) and 'Whale Done!' (catching people doing things right). A management classic from the author of the multi-million-copy bestseller THE ONE MINUTE MANAGER.
The Management of Hotel Operations adopts an innovative approach to the study of hotel management based on the concept of key result areas. The book identifies and explores the fundamental issues facing the manager - such as profitability, productivity and quality - and examines alternative strategies for achieving successful performance. The authors have drawn both on current industry practice and on recent research and theoretical studies to demonstrate how hotel management can be made more effective. Throughout the text, a hotel is broadly defined to enable comparisons between independent hotels, chain hotels, hostel accommodation and hospitals. The Management of Hotel Operations is an invaluable textbook for students on degree, BTEC Higher and HCIMA Part B courses in hotel management. It also has much to offer managers in industry.
p>In Middle Leadership for 21st Century Schools: From compliance to commitment, Bill Lowe sets out for middle leaders the essential elements of a contemporary leadership approach that will help them successfully navigate a rapidly changing educational landscape. The position of middle leader is one of the most challenging in any workplace. But knowing how to lead a team effectively will ensure that you, as a middle leader, have the greatest possible impact both on your team and on school improvement. In Middle Leadership for 21st Century Schools, Bill expertly combines the latest educational leadership research with anecdotal reports about a wide range of real-life school experiences, giving you the insights to help you establish yourself and strengthen your influence in the role. He shares impactful advice on boosting productivity both your own and your team's and offers guidance on how to succeed through people-focused leadership, rather than by using data as a weapon. Covering a range of issues from dealing with conflict and difficult conversations to building and maintaining your professional image this book reveals the how of leadership when applied to the day-to-day demands of the school setting. Well-established leadership and management ideas are identified, alongside a wealth of powerful strategies that work in the modern education world but this book also goes beyond that. Importantly, it uses your own experiences of being a leader and being led to illustrate key points so that the theories can be seen in practice. Furthermore, the act of reflecting on practice and experience is built into this book, providing honest reflection and current experience reflection activities that invite you to consider things that you have seen, been subjected to and experienced first-hand during your time in education. You will also have opportunities to think about how you might have done things differently and how you will approach things in the future. Suitable for both established and aspiring middle leaders in primary and secondary schools.
Increase ROI through more effective brand marketing According to CMO.com, we are exposed to more than 5,000 brand messages each day. Marketers call this creating engagement," and each comment, share, or re-tweet is supposed to be a win. But is this deluge of content really working to shift perception, change behavior, or sell products? The truth is, only 5% of people say that social media has a profound effect on their purchasing decisions. Moreover, only 2.7% of people are willing to stick their neck out on the line to recommend your brand via social media, a factor known as social risk. In SPIKE Your Brand ROI, public relations maven Adele Cehrs shares her strategy for effective engagement: it s all about timing. This book will teach you how to recognize, anticipate, or even create a SPIKE a Sudden Point of Interest that Kick-starts Exposure. This is your opportunity to reach people when they are primed to hear your message, and your brand is most relevant to their lives. Based on the author s actual engagements with clients like Yum Brands, Lockheed Martin, DuPont, and more, this practical guide outlines a new, pragmatic approach that will enable you to: * Learn to recognize brand patterns that are driven by audience interests and outside events * Focus your energy, resources, and money when your brand is top-of-mind * Decrease your marketing spend while increasing your bottom-line benefits * Maximize benefits or mitigate damage by anticipating when your company, association, or nonprofit is going to be in the spotlight * Retool traditional word-of-mouth initiatives for optimum results With Adele Cehrs' proven methodology, you can turn a SPIKE into a strategic platform from which to improve results, build respect, and boost your ROI.
Great leaders aspire to manage "by design"-with a sense of purpose and foresight. But too few leaders incorporate the proven practices and principles of the design disciplines. Lessons learned from the world of design, when applied to management, can turn leaders into collaborative, creative, deliberate, and accountable visionaries. Design thinking loosens the mind and activates innovation. It creates the conditions for employees to thrive and for all kinds of businesses to succeed. In Designed Leadership, the strategic-design scholar and urban-systems designer Moura Quayle shares her plan for integrating design and leadership, translating processes, principles, and practices from years of experience into tools of change for professional leaders. Quayle describes the key concepts of designed leadership, such as "make values explicit" and "learn from natural systems," showing how strategic design can spur individual creativity and harness collective energy. For managers at any level, Designed Leadership uses original visuals and field-tested examples to teach the kind of thinking, theorizing, and practicing that result in long-lasting high performance in the workplace and beyond.
This critical introduction discusses the origins of creativity, group approaches to innovation, managing innovative teams and how to manage organizations. By understanding the psychological principles, theories and techniques applied in these areas, managers can improve organizational strategies and their responses to change. In addition to managers and HR professionals, students of management and occupational psychology at undergraduate and MBA level will benefit from the clear and concise coverage of this important topic.
Psychology@Work Series This accessible text explores our knowledge about how teams work, how and why they become effective and how they influence an organization. By looking at practical examples, organizational experience and the psychological mechanisms underlying teams and team management, Nicky Hayes describes how managers and would-be managers at all levels can improve teamworking within their organization. In addition to managers and HR professionals, students of management and occupational psychology at undergraduate and MBA level will benefit from the clear and concise coverage of this important topic.
The groundbreaking follow-up to the international bestsellera hands-on guide to putting McKinsey techniques to work in your organization
McKinsey & Company is the most respected and most secretive consulting firm in the world, and business readers just cant seem to get enough of all things McKinsey. Now, hot on the heels of his acclaimed international bestseller The McKinsey Way, Ethan Rasiel brings readers a powerful new guide to putting McKinsey concepts and skills into actionThe McKinsey Mind. While the first book used case studies and anecdotes from former and current McKinseyites to describe how the firm solves the thorniest business problems of their A-list clients, The McKinsey Mind goes a giant step further. It explains, step-by-step, how to use McKinsey tools, techniques and strategies to solve an array of core business problems and to make any business venture more successful.
Designed to work as a stand-alone guide or together with The McKinsey Way, The McKinsey Mind follows the same critically acclaimed style and format as its predecessor. In this book authors Rasiel and Friga expand upon the lessons found in The McKinsey Way with real-world examples, parables, and easy-to-do exercises designed to get readers up and running.
The practical guide that gives you the skills to succeed at presenting DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style. Find out how to improve your presenting skills by learning how to prepare properly, capture attention, speak confidently and deliver your message. You'll discover how to structure your presentation, engage with your audience and make an impact. In a slim, portable format Essential Managers gives you a practical 'how-to' approach with step-by-step instructions, tips, checklists and 'ask yourself' features showing you how to focus your energy, manage change and make an impact. If you are keen to brush up on or enhance your presenting skills, this is the guide for you.
Many people think leadership is a higher calling that resides exclusively with a select few who practice and preach big, complex leadership philosophies. But as this practical book reveals, what's most important for leadership is principled consistency. Time and again, small things done well build trust and respect within a team. Using stories from his time at Netscape, Apple, and Slack, Michael Lopp presents a series of small but compelling practices to help you build leadership skills. You'll learn how to create teams that are highly productive, highly respected, and highly trusted. Lopp has been speaking and writing about this topic for over a decade and now maintains a Slack leadership channel with over 13,000 members The essays in this book examine the practical skills Lopp learned from exceptional leaders-as a manager at Netscape, a senior manager and director at Apple, and an executive at Slack. You'll learn how to apply these lessons to your own experience.
Awarded Outstanding Academic Book by CHOICE magazine in its first edition, FORECASTING, TIME SERIES, AND REGRESSION: AN APPLIED APPROACH now appears in a fourth edition that illustrates the vital importance of forecasting and the various statistical techniques that can be used to produce them. With an emphasis on applications, this book provides both the conceptual development and practical motivation students need to effectively implement forecasts of their own. Bruce Bowerman, Richard O'Connell, and Anne Koehler clearly demonstrate the necessity of using forecasts to make intelligent decisions in marketing, finance, personnel management, production scheduling, process control, and strategic management. In addition, new technology coverage makes the latest edition the most applied text available on the market.
A New York Times Bestseller Remarkable lessons in leadership and team building from one of the greatest college football coaches of our time Urban Meyer has established himself as one of the elite in the annals of his sport, having lead his players to three national championships. In Above the Line, he offers readers his unparalleled insights into leadership, team building, and the keys to empowering people to achieve things they might never have thought possible. Meyer shares his groundbreaking game plan--the game plan followed every day in the Ohio State Buckeyes' championship season--for creating a culture of success built on trust and a commitment to a common purpose. Packed with real life examples from Meyer's storied career, Above the Line delivers wisdom and inspiration for taking control and turning setbacks into victories for a team, a family, or a Fortune 500 company.
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