0
Your cart

Your cart is empty

Browse All departments
Price
  • R100 - R250 (16)
  • R250 - R500 (70)
  • R500+ (803)
  • -
Status
Format
Author / Contributor
Publisher

Books > Professional & Technical > Industrial chemistry & manufacturing technologies > Other manufacturing technologies > General

Introduction to Flat Panel Displays (Hardcover, 2nd Edition): Jiun-Haw Lee, I-Chun Cheng, Hong Hua, Shin-Tson Wu Introduction to Flat Panel Displays (Hardcover, 2nd Edition)
Jiun-Haw Lee, I-Chun Cheng, Hong Hua, Shin-Tson Wu
R2,631 Discovery Miles 26 310 Ships in 7 - 11 working days

Introduction to Flat Panel Displays describes the fundamental physics and materials of major flat panel display technologies including LED, OLED, LCD, PDP and FED and reflective displays. A reference for graduate students and new entrants to the display industry, the book currently covers the basic science behind each display technology and gives solved problems and homework problems in each chapter to aid self-study. With advancements in this field, there is enough change in the FPD industry to justify a second edition. This book offers the latest information on modern display technology and features new developments in OLED materials including phosphorescent, TTA, and TADF OLEDS, white light OLED and light extraction. It provides key information on blue phase, automotive lighting, quantum-dot enhanced LCDS, device configurations and performance, and LEDs, specifically nitrate-based. Application features include OLED for mobile, TV, light and flexible OLED, and reflective display specifically e-paper technology and low power consumption displays.

Kaizen for Quick Changeover - Going Beyond SMED (Paperback, Special): Keisuke Arai, Kenichi Sekine Kaizen for Quick Changeover - Going Beyond SMED (Paperback, Special)
Keisuke Arai, Kenichi Sekine
R1,619 Discovery Miles 16 190 Ships in 10 - 15 working days

"Changeovers in 3 minutes or less! "

Picking up where Dr. Shingo's "Single Minute Exchange of Die" left off, this book streamlines the process even further to reduce changeover time, while simultaneously cutting staffing requirements in half. To instruct on how to achieve quick changeover in virtually any type of production environment, the book includes-- A succinct eight-step process for setup improvement Nine basic principles for eliminating changeover waste

The book begins by outlining the tactical principles for improving the three phases of the changeover procedure. Next it demonstrates how to improve changeover on a processing line. All of the ideas presented are based on kaizen improvements, which require very little, if any, expenditure. Process razing and the implementation of one-piece flow are also examined as means to eliminate wasteful transportation and searching.

Leading the Lean Initiative - Straight Talk on Cultivating Support and Buy-in (Hardcover): John W. Davis Leading the Lean Initiative - Straight Talk on Cultivating Support and Buy-in (Hardcover)
John W. Davis
R1,304 Discovery Miles 13 040 Ships in 10 - 15 working days

In his latest offering, John Davis tackles the "human" side of a lean initiative -- cultivating a lean culture and gaining employee buy-in. How managers deal with these issues will ultimately determine their success.Leading the Lean Initiative: Straight Talk on Cultivating Support and Buy-in shows you how to lead a lean effort and effectively manage change. It is a practical manual for the new manager. Though directed at plant managers, and specifically those new to their jobs, this book benefits anyone taking on a leadership role. Davis provides complete direction on the crucial first steps and advise on competently responding to the "unknown and unexpected." In addition the book covers how to: Gain the respect and active support of the workforce. Work effectively with unions and customers. Create a culture for change. Actively seek out key people in your organization. Diplomatically buck the system. Extend lean to the entire enterprise. Develop and effectively earmark your plan for operation. Cultivate a winning relationship with your boss. Deal with major setbacks in business conditions.Throughout the text, Davis weaves the story of Jim Warring, a plant manager who is new to the job, detailing his frustrations, challenges, and accomplishments, and how he handles the daily responsibilities of a plant manager. At the end of each chapter, Davis rates Warring on how he performed in his role as plant manager and as a leader of the plant's lean initiative by presenting "The Warring Scorecard." Davis points out where he succeeded, and where he made some serious mistakes. Leading the Lean Initiative: Straight Talk on Cultivating Support and Buy-in, is a valuable resource or all managers in any industry. This book will show you how to effectively lead in your organization and how to cultivate a cooperative environment.

Autonomous Maintenance Video Participants Guide (Paperback): Press Productivity Autonomous Maintenance Video Participants Guide (Paperback)
Press Productivity
R841 Discovery Miles 8 410 Ships in 10 - 15 working days

This is the Participant Guide to support team leaders in implementing an autonomous maintenance team. This is usually sold with Autonomous Maintenance: Shopfloor TPM Implementation. This is for extra copies.

The Packaging Development Process - A Guide for Engineers and Project Managers (Hardcover): Kristine Demaria The Packaging Development Process - A Guide for Engineers and Project Managers (Hardcover)
Kristine Demaria
R3,569 Discovery Miles 35 690 Ships in 10 - 15 working days

The Packaging Development Process: A Guide for Engineers and Project Managers presents the techniques necessary for creating, testing, and launching packaging, in one convenient reference book. It does so by explaining each step of how a packaging project evolves from the business plan to product launch, with an emphasis on the financial and human resources necessary to move the project forward.
Included are extended case studies and detailed flow charts. The case studies create an interesting, informative and understandable read, while the flow charts explain concepts.
The text is intended to give package engineers and managers the tools they need to realize new package ideas and to revamp existing packaging in the framework of business teams.

Early Equipment Management (EEM) - Continuous Improvement for Projects (English, Chinese, Hardcover): Dennis McCarthy Early Equipment Management (EEM) - Continuous Improvement for Projects (English, Chinese, Hardcover)
Dennis McCarthy
R1,092 Discovery Miles 10 920 Ships in 10 - 15 working days

When capital projects fail to deliver, it is usually not due to technical reasons but a combination of behavioral pitfalls, unclear accountabilities and gaps in design, specification, and/or project-management processes. Early Equipment Management (EEM): Continuous Improvement for Projects explains how well known and award winning organizations avoid these weaknesses by using: Project road maps setting out clear accountabilities for each step of the concept-to-project-delivery process; Progressive design goals for each step to assure the delivery of low life-cycle costs; Processes to codify tacit knowledge, reveal latent design weaknesses, and build high performance cross-functional team collaboration; Project governance processes that systematically raise their organizations ability to reduce time to market for new assets, products and services with higher added value and fewer resources. Hence the books title of continuous improvement for projects. The word Early in EEM refers to the principle of trapping problems as early as possible in the project process when they are cheapest to resolve. That makes EEM relevant to all projects even those that have past the design stages. To support the use of EEM at any project step, the author has designed each chapter as a standalone topic with cross references to other chapters where relevant. This book:- Explains The six EEM project delivery steps setting out the tasks and accountabilities for project teams, project managers and steering committees at each step; How to organize projects to increase project added value through the collaboration of commercial, operational and technology stakeholders The wiring up behind behaviors that contribute to the failure of traditional project management approaches and how to avoid those pitfalls; The use of projects as a vehicle for the development of internal talent and increase capital project added value The systematic development of internal capabilities to deliver flawless operation from day one in less time with less resources How raising project governance capability directly impacts on company wide management competence Uses case studies to explain how to implement the EEM methodology and Describes how EEM principles and techniques applied to product and service development (Early Product Management) multiplies the gains from EEM. This book shows readers how and why EEM works so that they can design their own EEM road map and continuous improvement process for projects.

Implementing TPM - The North American Experience (Paperback): Andrew Ginder, Alan Robinson, Charles J. Robinson Implementing TPM - The North American Experience (Paperback)
Andrew Ginder, Alan Robinson, Charles J. Robinson
R1,167 Discovery Miles 11 670 Ships in 10 - 15 working days

Learn from these authors' experiences tailoring TPM to the disctinctive needs of North American plants, and how TPM fits into an overall manufacturing improvement strategy. A real-world view on what works and what doesn't, Robinson and Ginder provide and excellent resource for strategic planning and an educatioinal tool for middle and upper management. Includes the seven levels of autonomous maintenance, a discussion of unions and TPM, and a TPM master plan.

Una revolucion en la produccion - el sistema SMED, 3a Edicion (Paperback, 3rd New edition): Shigeo Shingo Una revolucion en la produccion - el sistema SMED, 3a Edicion (Paperback, 3rd New edition)
Shigeo Shingo
R1,955 Discovery Miles 19 550 Ships in 10 - 15 working days

Los Japoneses consideran a Shigeo Shingo el decano de los consultores de productividad y calidad. Ha comunicado su enfoque hacia la mejora fundamental a millaresde trabajadores, directores, y altos ejecutivos en cientos de companias tales como Toyota, Honda y Matsuchita. En eltranscurso de su carrera, el Sr. Shingo escribi ms deveinte libros los cuales revelan la profundidad de su pensamiento sobrelos principios de la ingeneria industrial; expresi?n de sudedicaci?n a la mejora de la productividad y la calidad en cadaaspecto de la fabricaci?n. El Sr. Shingo desea que entendamos porqu? fabricamos como lo hacemos -- de manera que podamos entenderc?mo debemos cambiar. Argumentando a part?r de la teorfa XY de direcci?n de McGregor, Shingo adems demanda respetogenuino para la humanidad y creatividad de los trabajadores y solicita seles de una tarea que les desaffe y utilice sus capacidades.

Este libro es una lectura obligada para todo gerente ingenieroque quiera competir con ?xito en los mercados internacionales. La parte ms importante del Justo a Tiempo es el cambio rpido de todos. Muestra c?mo reducir, en forma drstica, los tiempos de cambios en un promedio de 98%!!!

Advanced Manufacturing Technologies - Modern Machining, Advanced Joining, Sustainable Manufacturing (Hardcover, 1st ed. 2017):... Advanced Manufacturing Technologies - Modern Machining, Advanced Joining, Sustainable Manufacturing (Hardcover, 1st ed. 2017)
Kapil Gupta
R3,849 R3,255 Discovery Miles 32 550 Save R594 (15%) Ships in 10 - 15 working days

This book provides details and collective information on working principle, process mechanism, salient features, and unique applications of various advanced manufacturing techniques and processes belong. The book is divided in three sessions covering modern machining methods, advanced repair and joining techniques and, finally, sustainable manufacturing. The latest trends and research aspects of those fields are highlighted.

Out of the Lab and On the Market - How Sony Computer Science Labs (SonyCSL) Turn Research into Profits (Hardcover): Tetsu... Out of the Lab and On the Market - How Sony Computer Science Labs (SonyCSL) Turn Research into Profits (Hardcover)
Tetsu Natsume, Mario Tokoro
R871 Discovery Miles 8 710 Ships in 10 - 15 working days

Tetsu Natsume of Sony Computer Science Labs (Sony CSL) has been pioneering technology promotion for a decade. As he seeks marketplace opportunities for ground-breaking research, he plays the role of a Technology Producer -- a role that will be increasingly important as organizations seek optimally efficient and effective applications of basic research. Natsume's task has been greatly facilitated by his association with Sony CSL, a research lab founded by co-author Mario Tokoro. While CSL is owned by SONY, it nevertheless operates almost entirely independently. At CSL, a diverse, cosmopolitan group of talented researchers are free to explore any idea that might one day change the world. Natsume's task is to optimise that process by identifying the best path to the market for the new insights that pour out of CSL. Functioning somewhat like a movie producer, Natsume has blazed a trail for technology promoters the world over. He explains his techniques for overcoming challenges and embracing opportunities. His "10 core principles of technology promotion", which offer the reader an especially valuable framework for moving between the very different worlds of the lab and the marketplace, cover the importance of appropriate timing, speed, commitment and mindset, while being rigorously simple and boldly ambitious. This book is an eye-opening primer for anyone interested in realising and optimising the commercial value of basic research.

Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing - IFIP WG 5.7... Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing - IFIP WG 5.7 International Conference, APMS 2017, Hamburg, Germany, September 3-7, 2017, Proceedings, Part II (Hardcover, 1st ed. 2017)
Hermann Lodding, Ralph Riedel, Klaus-Dieter Thoben, Dimitris Kiritsis
R3,208 R2,817 Discovery Miles 28 170 Save R391 (12%) Ships in 10 - 15 working days

The two-volume set IFIP AICT 513 and 514 constitutes the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2017, held in Hamburg, Germany, in September 2017. The 121 revised full papers presented were carefully reviewed and selected from 163 submissions. They are organized in the following topical sections: smart manufacturing system characterization; product and asset life cycle management in smart factories of industry 4.0; cyber-physical (IIoT) technology deployments in smart manufacturing systems; multi-disciplinary collaboration in the development of smart product-service solutions; sustainable human integration in cyber-physical systems: the operator 4.0; intelligent diagnostics and maintenance solutions; operations planning, scheduling and control; supply chain design; production management in food supply chains; factory planning; industrial and other services; operations management in engineer-to-order manufacturing; gamification of complex systems design development; lean and green manufacturing; and eco-efficiency in manufacturing operations.

Andy & Me and the Hospital - Further Adventures on the Lean Journey (Paperback): Pascal Dennis Andy & Me and the Hospital - Further Adventures on the Lean Journey (Paperback)
Pascal Dennis
R656 Discovery Miles 6 560 Ships in 10 - 15 working days

Based on the author's years of experience working with Toyota's master teachers and with companies in the midst of great change, this book follows the story established in the Shingo Prize-winning book, Andy & Me: Crisis & Transformation on the Lean Journey. In a cool and readable style, Andy & Me and the Hospital: Further Adventures on the Lean Journey follows Tom Pappas's relationship with Andy Saito, a reclusive retired Toyota guru. Tom and Andy are pulled into a major New York City hospital in crisis. Can they translate and apply Toyota's powerful methods and thinking to save the hospital from disaster? Using a compelling novel format, the book demonstrates how to apply Lean thinking in a healthcare setting. It illustrates the situations, characters, and plant politics you will most likely face as you progress through your Lean healthcare journey. As the story unfolds, you will discover the way of thinking and behavioral changes required to implement proven Toyota Production System (TPS) methods, tools, and thinking in healthcare. You will learn: What a Lean transformation in a hospital should look like The overall approach you need to take The leadership and behavioral changes required How to improve processes and better develop and engage people How to build and sustain a Lean management system How to translate and apply Deming's "profound system of knowledge" This book provides clear and simple guidance on what it takes to successfully implement Toyota methods in healthcare settings. It shares helpful insights on how the different elements need to fit together to deliver measurable process improvement results. Just like its bestselling predecessors, this book includes study questions after each chapter to support learning and to facilitate discussion in workshops or classroom settings.

Lean Maintenance - A Practical, Step-By-Step Guide for Increasing Efficiency (Hardcover): Javier Giron Blanco, Torsten Dederichs Lean Maintenance - A Practical, Step-By-Step Guide for Increasing Efficiency (Hardcover)
Javier Giron Blanco, Torsten Dederichs
R2,672 Discovery Miles 26 720 Ships in 10 - 15 working days

The book is about applying Lean manufacturing principles to industrial maintenance in order to improve the efficiency and be able to do more with the same (or less) resources. By industrial maintenance we mean the maintenance that takes place in factories and industrial facilities. The book is the result of multiple improvement projects carried out by the authors in various industrial settings and sectors in the past 10 years.The approach works and can be applied in any industry. It yields results without investment. The book is a step-by-step guide that takes the reader through the maintenance process, from equipment failure to finished repair. In each step of the process, the typical inefficiencies are explained and tools are given to improve the process. The book is meant to be used as a guide in an improvement journey. The improvement approach presented in the book is very close to the shop floor and instructs the reader to engage with all team members in the maintenance department in every step of the process, in order to make the improvements sustainable. If one looks at the main market indexes, between one third and one half of companies on those indexes belong to the industrial sector: automotive, power generation, basic materials, chemicals, consumer goods, et cetera. Those companies spend on average 2 - 5% of plant replacement value per year on maintenance. About one third of this cost is maintenance labor. The maintenance work that gets done every day in factories around the world is typically inefficient, from a Lean perspective: time is wasted, different tasks are not properly coordinated, job durations are overestimated and job plans, when they exist, are thus "inflated" to cover up the inefficiency. All this happens because maintenance tends to be the "forgotten" area of efficiency in industrial companies, as much of the improvements are carried out on the (literally) productive areas of the factories. When companies set out to "improve" maintenance, they typically do it through budget cuts that can risk the reliability of the equipment. The authors believe there is a better way to do more with the same resources through a careful review of the current way of working and the introduction of Lean. With this book , the authors try to bring to maintenance managers and practitioners the tools they need to quickly improve efficiency (in a matter of weeks) without any investment.

The Strategos Guide to Value Stream and Process  Mapping (Paperback, illustrated edition): Quarterman Lee, Brad Snyder The Strategos Guide to Value Stream and Process Mapping (Paperback, illustrated edition)
Quarterman Lee, Brad Snyder
R944 Discovery Miles 9 440 Ships in 10 - 15 working days

At last, this much anticipated book has been published and provides a much needed breath of fresh air. The Strategos Guide to Value Stream and Process Mapping has helpful tips on facilitating group VSM exercises and helps put VSM in the greater Lean context. With photos and examples of related Lean practices, the book focuses on implementing VSM, not just on drawing diagrams and graphs. This is the most comprehensive and practical book on the subject to date.

Reliability Centered Maintenance - Reengineered - Practical Optimization of the RCM Process with RCM-R (R) (Hardcover): Jesus... Reliability Centered Maintenance - Reengineered - Practical Optimization of the RCM Process with RCM-R (R) (Hardcover)
Jesus R. Sifonte, James V Reyes-Picknell
R1,103 Discovery Miles 11 030 Ships in 10 - 15 working days

Reliability Centered Maintenance - Reengineered: Practical Optimization of the RCM Process with RCM-R (R) provides an optimized approach to a well-established and highly successful method used for determining failure management policies for physical assets. It makes the original method that was developed to enhance flight safety far more useful in a broad range of industries where asset criticality ranges from high to low. RCM-R (R) is focused on the science of failures and what must be done to enable long-term sustainably reliable operations. If used correctly, RCM-R (R) is the first step in delivering fewer breakdowns, more productive capacity, lower costs, safer operations and improved environmental performance. Maintenance has a huge impact on most businesses whether its presence is felt or not. RCM-R (R) ensures that the right work is done to guarantee there are as few nasty surprises as possible that can harm the business in any way. RCM-R (R) was developed to leverage on RCM's original success at delivering that effectiveness while addressing the concerns of the industrial market. RCM-R (R) addresses the RCM method and shortfalls in its application -- It modifies the method to consider asset and even failure mode criticality so that rigor is applied only where it is truly needed. It removes (within reason) the sources of concern about RCM being overly rigorous and too labor intensive without compromising on its ability to deliver a tailored failure management program for physical assets sensitive to their operational context and application. RCM-R (R) also provides its practitioners with standard based guidance for determining meaningful failure modes and causes facilitating their analysis for optimum outcome. Includes extensive review of the well proven RCM method and what is needed to make it successful in the industrial environment Links important elements of the RCM method with relevant International Standards for risk management and failure management Enhances RCM with increased emphasis on statistical analysis, bringing it squarely into the realm of Evidence Based Asset Management Includes extensive, experience based advice on implementing and sustaining RCM based failure management programs

Guidelines for Design, Production and Testing of Animal-drawn Carts (Paperback): Ron Dennis Guidelines for Design, Production and Testing of Animal-drawn Carts (Paperback)
Ron Dennis
R459 Discovery Miles 4 590 Ships in 10 - 15 working days

Written on behalf of the Animal Traction Network for Eastern and South Africa (ATNESA), these guidelines, aimed mainly at African countries, cover all aspects of the design, production, and marketing of animal-drawn carts. Full details - with many three-dimensional drawings - are given of the construction of a range of ox and donkey carts, including wheels and axles, with information on materials and costs. Information is based as far as possible on designs that have been shown to work effectively.;Other sections cover harnessing of oxen and donkeys, manufacture and marketing, credit and design standards. The guidelines are aimed at promoting improved supply, quality and use of animal-dawn carts in the region.

On Time, In Full - Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning... On Time, In Full - Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning (Paperback)
Timothy McLean
R773 Discovery Miles 7 730 Ships in 10 - 15 working days

"On Time-In Full" is an important work. Tim McLean provides an easy to follow practical approach to building a highly performing supply chain" -Drew Locher, Shingo Prize Winning Author and Lean Thinker The most fundamental requirement for a manufacturing or distribution business is to deliver to customers what they want, in the quantity they want, when they want it. It doesn't matter how good your product is, how much the customer likes your salesperson, how slick your marketing campaign is: If your customers can't get what they want when they want it, they will get it elsewhere, and your business will be in serious trouble. On Time in Full: Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain and Production Planning is a step-by-step practical guide to designing a Lean Supply Chain that will deliver what your customers need, when they need it, every time. Timothy McLean shares his three decades of Lean supply chain experience -- In simple straightforward language, he explores the reasons why supply chains fail to deliver and what you can do about it. On Time In Full includes practical guidance for tackling the big issues affecting supply chains including: How to understand your extended supply chain with a value stream map The role of forecasting in your supply chain and how to get a meaningful forecast Calculating the right level of inventory for your business Scheduling daily production to meet demand Managing suppliers and your supply chain at home and internationally Selecting and making the best use out of an ERP system Designing an efficient distribution network The book is full of practical case studies and examples as well as references for further study. On Time, In Full is the complete guide to setting up a supply chain that works.

Additive Manufacturing - Fundamentals and Advancements (Hardcover): Manu Srivastava, Sandeep Rathee, Sachin Maheshwari, T.K.... Additive Manufacturing - Fundamentals and Advancements (Hardcover)
Manu Srivastava, Sandeep Rathee, Sachin Maheshwari, T.K. Kundra
R2,556 Discovery Miles 25 560 Ships in 10 - 15 working days

There is a growing need for manufacturing optimization all over the world. The immense market of Additive Manufacturing (AM) technologies dictates a need for a book that will provide knowledge of the various aspects of AM for anyone interested in learning about this fast-growing topic. This book disseminates knowledge of AM amongst scholars at graduate level, post graduate level, doctoral level, as well as industry personnel. The objective is to offer a state-of-the-art book which covers all aspects of AM and incorporates all information regarding trends, historical developments, classifications, materials, tooling, software issues, dynamic design, principles, limitations, and communication interfaces in a one-stop resource. Features: Breaks down systematic coverage of various aspects of AM within four distinct sections Contains details of various AM techniques based on ASTM guidelines Discusses many AM applications with suitable illustrations Includes recent trends in the field of AM Covers engineering materials utilized as raw materials in AM Compares AM techniques with different traditional manufacturing methods

Manufacturing Facilities Design & Material Handling (Hardcover, 6th Revised edition): Matthew P. Stephens Manufacturing Facilities Design & Material Handling (Hardcover, 6th Revised edition)
Matthew P. Stephens
R3,410 R2,288 Discovery Miles 22 880 Save R1,122 (33%) Ships in 10 - 15 working days

Designed for junior- and senior-level courses in plant and facilities planning and manufacturing systems and procedures, this textbook also is suitable for graduate-level and two-year college courses. The book takes a practical, hands-on, project-oriented approach to exploring the techniques and procedures for developing an efficient facility layout. It also introduces state-of-the-art tools including computer simulation. Access to Layout-iQ workspace planning software is included for purchasers of the book. Theoretical concepts are clearly explained and then rapidly applied to a practical setting through a detailed case study at the end of the volume. The book systematically leads students through the collection, analysis, and development of information to produce a quality functional plant layout for a lean manufacturing environment. All aspects of facility design, from receiving to shipping, are covered. In the sixth edition of this successful book, numerous updates and corrections have been made, and a chapter on engineering cost estimating and analysis has been added. Also, rather than including brief case-in-point examples at the end of each chapter, a single, detailed case study is provided that better exposes students to the multiple considerations that need to be taken into account when improving efficiency in a real manufacturing facility. The textbook has enjoyed substantial international adoptions and has been translated into Spanish and Chinese.

Gemba Walks for Service Excellence - The Step-by-Step Guide for Identifying Service Delighters (Paperback): Robert Petruska Gemba Walks for Service Excellence - The Step-by-Step Guide for Identifying Service Delighters (Paperback)
Robert Petruska
R986 Discovery Miles 9 860 Ships in 10 - 15 working days

Your customers have become increasingly sophisticated and more connected than ever-broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate. Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks-visiting the areas where the service provider interacts directly with the customer-to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska builds on his considerable experience implementing Lean and quality systems to demonstrate how to create the infrastructure required for service excellence to flourish. Presented in an easy-to-follow format that anyone in the service industry can enjoy, this workbook: Shares proven techniques used in Lean manufacturing that can easily be applied to the service industry Guides new employees and veterans alike through a journey filled with real-life stories that inspire confidence Contains hands-on exercises that allow you to immediately apply the ideas to your own work Includes a CD with innovative "placemats" designed to provide stepping stones on a development path for your team to achieve a competitive advantage Filled with real-world examples and stories of service excellence, the book will help you develop the counterintuitive thinking needed to discover new sources of customer delight. Designed to be used with your entire team, this workbook will guide your organization, step by step, through a plan for assessing, prioritizing, and implementing innovative ideas that will lead to unprecedented levels of service excellence.

Fabricate 2017 - Rethinking Design and Construction (Hardcover): Achim Menges, Bob Sheil, Ruairi Glynn, Marilena Skavara Fabricate 2017 - Rethinking Design and Construction (Hardcover)
Achim Menges, Bob Sheil, Ruairi Glynn, Marilena Skavara
R1,015 Discovery Miles 10 150 Ships in 10 - 15 working days
Training Within Industry - The Foundation of Lean (Hardcover): Donald Dinero Training Within Industry - The Foundation of Lean (Hardcover)
Donald Dinero
R1,304 Discovery Miles 13 040 Ships in 10 - 15 working days

2006 Shingo Prize for Excellence in Manufacturing Research Training Within Industry, by Donald Dinero, explores a crucial piece of a Lean initiative that has been overlooked throughout U.S. industry. The Training Within Industry (TWI) program -- developed by the United States during World War II -- has been used by Toyota for decades This powerful program standardizes training processes and assists front-line supervisors in teaching new operations to workers quickly and effectively. Dinero completely explores the history and application of the four modules that compose TWI: Job Instruction -- in which employees are trained to perform their tasks as quickly as they are capable with minimal waste; Job Methods -- in which employees are taught how to improve their processes using existing resources; Job Relations -- in which personnel problems are solved in an analytical, non-emotional manner so that employees are focused on a stated objective; and Program Development -- in which robust training plans are developed to meet the particular needs of a specific plant. Readers of Training Within Industry will see that standardized work imparts measurable continuous improvement because it sets a baseline. It establishes a framework for efficiency and innovation. In addition, the book includes a CD containing the text of original TWI bulletins issued by the U.S. government in the 1940s. Unique and Compelling Features and Benefits: Provides a key to successfully implementing Lean Thinking Provides basic knowledge without any non-valued added material Applies to all positions in all industries Time tested - has been used for over sixty yearsand is still successful

The Lean Office - Collected Practices And Cases (Paperback): Productivity Press Development Team The Lean Office - Collected Practices And Cases (Paperback)
Productivity Press Development Team
R553 Discovery Miles 5 530 Ships in 10 - 15 working days

The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies. Highlights include- Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style A large quantity of case studies unavailable from any other single source Responds to your desire for real-world lean office information

Accelerated Product Development - Combining Lean and Six Sigma for Peak Performance (Hardcover): Clifford Fiore Accelerated Product Development - Combining Lean and Six Sigma for Peak Performance (Hardcover)
Clifford Fiore
R1,280 Discovery Miles 12 800 Ships in 10 - 15 working days

In "Accelerated Product Development: Combining Lean and Six Sigma for Peak Performance, " Clifford Fiore provides the blueprint for implementing the key elements for improving the product development process. His innovative and powerful work represents the first book to couple the proven concepts of Lean and Six Sigma with the engineering processes of product development. His results, based on proven strategies and methodologies, enable companies to significantly reduce the time necessary to develop new products, dramatically reduce product cost, and improve product quality.

Introduction to Sustainability Analytics (Hardcover): Raghavan (Ram) Ramanan Introduction to Sustainability Analytics (Hardcover)
Raghavan (Ram) Ramanan
R2,661 Discovery Miles 26 610 Ships in 10 - 15 working days

The roles of corporate and public stewards and the nature of their social contract with society have been changing over the past two centuries, and those changes have accelerated in recent decades. Moreover, with increasing focus on sustainability factors from the marketplace (regulators, investors, financiers, and consumers), corporate sustainability disclosure is shifting from voluntary to vital. Corporate and public stewards are now responsible for their performance and services from cradle-to-grave: they must properly manage corporate social responsibility and integrate it into their global strategies, rather than consider it as merely a moral obligation or a risk/reputation management exercise. Sustainability analytics, the critical link between sustainability and business strategy, helps professionals track, trend, and transform sustainability information into actionable insights across the value chain and life cycle, to enhance their sustainability performance and its disclosure. This book, Introduction to Sustainability Analytics, provides corporate and public stewards with a comprehensive understanding of how to determine which sustainability metrics are material to them and relevant to their business, and how to incorporate them into corporate strategy, resource allocation, and prioritization. Focusing on practical decision-making needs, it explains how to value and prioritize initiatives, and how to best allocate necessary resources through several real case studies and practical examples. Features: Examines pressing issues such as climate change, water scarcity, and environmental justice Explains how to develop a business case and global strategy for social responsibility Includes both corporate and public policy perspectives on sustainability economics Covers emerging regulations on sustainability disclosure and responsible investing

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
The Complete Modern Blacksmith
Alexander Weygers Paperback R470 R388 Discovery Miles 3 880
The Lean Expert - Educating and…
Joseph Niederstadt Paperback R888 Discovery Miles 8 880
Additive Manufacturing - Costs, Cost…
Felipe Brewer Hardcover R3,781 Discovery Miles 37 810
Factories of the Future - The Italian…
Tullio Tolio, Giacomo Copani, … Hardcover R1,298 R1,083 Discovery Miles 10 830
Post-Capitalist Entrepreneurship…
Boyd Cohen Hardcover R564 Discovery Miles 5 640
Collecting Pokemon: An Unauthorized…
Jeffrey B. Snyder Paperback R272 R221 Discovery Miles 2 210
The ICT Malaise - A Diagnosis and Cure…
Nadine Fruin Hardcover R785 Discovery Miles 7 850
Lean Misconceptions - Why Many Lean…
Cordell Hensley Hardcover R868 Discovery Miles 8 680
Discover Excellence - An Overview of the…
Gerhard J. Plenert Hardcover R1,106 Discovery Miles 11 060
Collecting Star Wars Toys 1977-1997: an…
Jeffrey B. Snyder Paperback R780 R591 Discovery Miles 5 910

 

Partners