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Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General

Events Management - A Developmental And Managerial Approach (Paperback, 3rd Edition): Dimitri Tassiopoulos Events Management - A Developmental And Managerial Approach (Paperback, 3rd Edition)
Dimitri Tassiopoulos
R741 R628 Discovery Miles 6 280 Save R113 (15%) Ships in 4 - 8 working days

Managing events is both an art and a science. Events managers need to understand and fully embrace the multi-dimensional nature of events management, and cultivate the leadership skills and attitudes in themselves and those they manage. The importance of successfully staging events has increased around the world, as more government agencies begin to realise the potential benefit of using events as strategic development tools.

This third edition of Events Management: A developmental and managerial approach provides a definitive grounding in the development and management of small to large scale events.

The book provides an introduction to events management, then goes on to examine the design, administration and marketing of events, as well as the operational and risk management aspects. It also deals with applied events management through a number of event genre types.

The Hospitality Industry Handbook On Hygiene And Safety For South African Students And Practitioners (Paperback, 2nd Edition):... The Hospitality Industry Handbook On Hygiene And Safety For South African Students And Practitioners (Paperback, 2nd Edition)
Lisa Gordon-Davis
R525 R455 Discovery Miles 4 550 Save R70 (13%) In stock

Increased tourism has turned the food service and hospitality industry into one of our economy's fastest-growing sectors. This growth presents new challenges to food-handling professionals throughout the industry. This second edition of The Hospitality Industry Handbook on Hygiene and Safety has incorporated additional content and features to reflect the fast-moving changes and to benefit both students and employees of the hospitality industry.

The hospitality industry handbook on nutrition and menu planning (Paperback, 2nd ed): L. Gordon-Davis, van Rensburg L. The hospitality industry handbook on nutrition and menu planning (Paperback, 2nd ed)
L. Gordon-Davis, van Rensburg L.
R624 R535 Discovery Miles 5 350 Save R89 (14%) In stock

South Africa's hospitality industry has to cater for extremely diverse nutritional needs - those of foreign tourists, as well as South Africans from all cultural and religious sectors. Eating patterns and trends are constantly changing and it is a challenge to ensure that healthy and nutritional meals are planned and prepared - whether cooking for hundreds of guests, customers or for families at home. Nutrition principles, dietary guidelines and ideas on how to fully utilise South African food resources are explored in this practical and interactive hospitality industry handbook and it concludes with a detailed section on menus and menu planning activities.

Hospitality Industry Handbook On Legal Requirements For Hospitality Businesses (Paperback, 4th Edition): Lisa Gordon-Davis,... Hospitality Industry Handbook On Legal Requirements For Hospitality Businesses (Paperback, 4th Edition)
Lisa Gordon-Davis, Peter Cumberlege
R505 R439 Discovery Miles 4 390 Save R66 (13%) Ships in 4 - 8 working days

Hoteliers, restaurateurs, licensees and catering managers will, in the course of their work, enter into many legal relationships with other parties whilst at the same time being required to adhere to all of the statutory laws that apply to their business. A sound knowledge of the law is therefore important to the professional owner or manager, as are knowledge of business management and the fundamental skills of the profession.

Front Office Operations (Paperback, 4th Revised edition): Colin Dix, Chris Baird Front Office Operations (Paperback, 4th Revised edition)
Colin Dix, Chris Baird
R1,287 Discovery Miles 12 870 Ships in 10 - 15 working days

The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought in-line with recent developments in information technology. It now has a lively new design with many more illustrations, new case studies and examples incorporated throughout. All of which provides students with accessible clear coverage of the subject area.

Professional Front Office Management: Pearson New International Edition (Paperback, Pearson New International Edition): Robert... Professional Front Office Management: Pearson New International Edition (Paperback, Pearson New International Edition)
Robert Woods, Jack Ninemeier, David Hayes, Michele Austin
R1,461 Discovery Miles 14 610 Ships in 10 - 15 working days

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Introduction to Revenue Management for the Hospitality Industry: Pearson New International Edition - Principles and Practices... Introduction to Revenue Management for the Hospitality Industry: Pearson New International Edition - Principles and Practices for the Real World, An (Paperback, Pearson New International Edition)
Kimberly Tranter, Trevor Stuart-Hill, Juston Parker
R1,382 Discovery Miles 13 820 Ships in 10 - 15 working days

For courses in Introduction to Revenue Management. The first of its kind, this book was written to address the emerging course in Hospitality focused on revenue management. Based on the authors' years of industry experience, this book includes a model for understanding the revenue management process and reveals four basic building blocks to revenue management success. With chapters dedicated to consumer behavior, economic principles, and strategic management, it outlines key processes and stages of revenue management planning. Four unique application chapters tailor concepts to specific segments of the industry and professional profiles help students learn about possibilities within the field.

Organizational Behaviour for the Hospitality Industry:Pearson New International Edition (Paperback, Pearson New International... Organizational Behaviour for the Hospitality Industry:Pearson New International Edition (Paperback, Pearson New International Edition)
Florence Berger, Judi Brownell
R1,399 Discovery Miles 13 990 Ships in 10 - 15 working days

For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.

Introduction to Hospitality Management: Pearson New International Edition (Paperback, 4th edition): John Walker, Josielyn Walker Introduction to Hospitality Management: Pearson New International Edition (Paperback, 4th edition)
John Walker, Josielyn Walker
R1,649 Discovery Miles 16 490 Ships in 10 - 15 working days

For courses in Introduction to Hospitality and Hospitality Management. Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, Fourth Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student's appreciation for the field. Throughout, author John R. Walker invites students to share this industry's unique enthusiasm and passion. The text is organized into five sections: the hospitality industry and tourism; lodging; restaurants, managed services, and beverages; recreation, theme parks, clubs, and gaming entertainment; and assemblies and event management. Each section includes insight from industry professionals, contains up-to-date information on career opportunities, and includes many examples illuminating current industry trends and realities. Extensively revised and updated, this edition contains new photos, new page layouts, and new coverage on topics ranging from sustainability to globalization.

An introduction to tourism and hospitality management - A services approach (Paperback): U.P. Hermann, L. Du Plessis An introduction to tourism and hospitality management - A services approach (Paperback)
U.P. Hermann, L. Du Plessis
R475 R418 Discovery Miles 4 180 Save R57 (12%) Ships in 7 - 10 working days

Tourism is considered the largest industry in the world, showing continuous growth in South Africa and elsewhere. In order to develop and manage the industry sustainably, there is a need for ongoing skills improvement and capacity building, but much of the existing material is generic and product based. Introduction to tourism and hospitality management provides essential insight into planning, organising, leading and control as it would be applied specifically in the service industry. Introduction to tourism and hospitality management offers a practical industry and service perspective by applying theory to contemporary industry case studies and examples. It includes revision questions, further reading resources, tasks and lecturer support material. Introduction to tourism and hospitality management is aimed at students, educators and practitioners.

Vocational A-level: Hospitality & Catering (Paperback): Mary Aslett, Richard Gower Vocational A-level: Hospitality & Catering (Paperback)
Mary Aslett, Richard Gower
R1,838 Discovery Miles 18 380 Ships in 10 - 15 working days

Vocational A-level Hospitality and Catering provides a comprehensive, dedicated approach to the new Vocational A-level in Hospitality and Catering. Exactly matching the structure of the new specifications, this book is designed to facilitate success. The book supports students and lecturers through the six mandatory units of the Vocational A-level, covering all the background information needed. References to key skills attainment are contained at the end of each unit and information from major employers in the Hospitality and Catering industries make the learning process enjoyable and relevant. The book has an accessible, student-friendly style with clear diagrams and explanations. Activities, revision questions and real examples from industry support and encourage individual learning.

Hospitality Management: An Introduction (Paperback, 2nd edition): Tim Knowles Hospitality Management: An Introduction (Paperback, 2nd edition)
Tim Knowles
R1,383 Discovery Miles 13 830 Ships in 10 - 15 working days

This comprehensive text serves as a basic reader for students on introductory hospitality management programmes or non-specialist but related degrees such as tourism and business studies, both at undergraduate and postgraduate level. It provides students with a solid grounding in the industry, covering all sectors of the hospitality industry, both commercial and non commercial, and sets it within the context of the tourism industry. Hospitality Management: An Introduction second edition breaks away from tradition by looking at the wider industry, such as the brewing industry, theme parks and the timeshare industry.

Foundations of Lodging Management: Pearson New International Edition (Paperback, 2nd edition): David Hayes, Jack Ninemeier,... Foundations of Lodging Management: Pearson New International Edition (Paperback, 2nd edition)
David Hayes, Jack Ninemeier, Allisha Miller
R1,162 R926 Discovery Miles 9 260 Save R236 (20%) Ships in 5 - 10 working days

For junior college or undergraduate courses in hotel management, lodging operations, and hospitality. Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel's front office and better understand the complexity of the entire property.

Handbook of Research Methods for Tourism and Hospitality Management (Hardcover): Robin Nunkoo Handbook of Research Methods for Tourism and Hospitality Management (Hardcover)
Robin Nunkoo
R5,614 Discovery Miles 56 140 Ships in 10 - 15 working days

For the current multidisciplinary community of tourism and hospitality scholars, support for research methods has been disparate and uneven. In this Handbook, renowned experts fulfil a pressing need to outline, gather and resolve methodological issues within tourism and hospitality into one original, global and comprehensive work. With over 40 chapters by leading researchers, this Handbook allows for the exploration of new innovative ideas and presents future challenges in the field. Sharing their trusted methods and previous successes and failures, the authors cover various quantitative, qualitative and mixed-methods approaches, including sampling and knowledge transfer. Sections also explore the foundations of research and wider debates in tourism and hospitality, such as ethical issues and climate change. Compiling the most up-to-date methods from global research, this Handbook will be a key companion for post-graduate students. Established researchers of hospitality and tourism will find this Handbook to be an excellent concise read to assist in their continuing research.

Perfect Phrases In Spanish For The Hotel and Restaurant Industries (Paperback): Jean Yates Perfect Phrases In Spanish For The Hotel and Restaurant Industries (Paperback)
Jean Yates
R337 R277 Discovery Miles 2 770 Save R60 (18%) Ships in 7 - 11 working days

Speak with your Spanish-speaking employees--no prior knowledge of Spanish needed!. .

"Perfect Phrases in Spanish for the Hotel and Restaurant Industries" gives you more than 500 vital words and phrases specific to the hotel and restaurant fields, with translations spelled out phonetically so you can say what you need to say immediately.. . .

For example:
. Knock before entering a room."Toque a la puerta antes de entrar en una habitacin." (TOH-keh ah lah P'WEHR-tah ahn-tess deh en-TRAR en oo-nah ah-bee-tah-S'YOHN). .

Set up thirty tables for eight people each."Ponga treinta mesas para ocho personas cada una." (POHNG-gah TRAYN-tah MEH-sahs pah-rah OH-choh pehr-SOH-nahs kah-thah OO-nah). .

Beat the egg yolks. "Bata las yemas." (BAH-tah lahs YEH-mahs). .

Learn the Spanish words and phrases for: exchanging pleasantries interviewing potential employees discussing pay rate and taxes giving instructions terminating an employee establishing work hours explaining safety and emergency procedures praising good work . .

With "Perfect Phrases in Spanish for the Hotel and Restaurant Industries," you can overcome the language barrier and develop a more collaborative, productive workplace environment. .

Setting the Table (Paperback): Danny Meyer Setting the Table (Paperback)
Danny Meyer
R438 R320 Discovery Miles 3 200 Save R118 (27%) Ships in 10 - 15 working days

A landmark, bestselling business book and a fascinating behind-the-scenes history of the creation of Danny's most famous eating establishments, Setting the Table is a treasure trove of valuable, innovative insights applicable to any business or organization.

Strategic Management in the Hospitality Industry: Pearson New International Edition (Paperback, 3rd edition): Michael Olsen,... Strategic Management in the Hospitality Industry: Pearson New International Edition (Paperback, 3rd edition)
Michael Olsen, Joseph West, Eliza Ching-Yick Tse
R1,395 Discovery Miles 13 950 Ships in 10 - 15 working days

For courses in Strategic Management or Policy in Hospitality Programs. Based on scientific research within the industry, this book outlines a strategic model that can be used to improve decision making and policy within the hospitality field. Combining quality research and experience, it discusses key topics such as: environmental scanning, competitive strategies, structure and implementation, and performance. Placing a responsibility on the learner, the book offers a combination of cumulative learning exercises, simulated decision making settings, and a text specific website. This edition clearly discusses the role of strategy in creating firm value and growth and stresses the relationship between leadership theory, strategic thinking and financial management.

Introduction to Hospitality, Global Edition (Paperback, 7th edition): John Walker Introduction to Hospitality, Global Edition (Paperback, 7th edition)
John Walker
R1,544 Discovery Miles 15 440 Ships in 10 - 15 working days

For all introductory-level courses in hospitality Prepare students to succeed in any area of the hospitality industry Introduction to Hospitality, Seventh Edition, focuses on hospitality operations while offering a broad, comprehensive view of the world's largest industry. The text is organized into four sections: hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; and assemblies, events, attractions, leadership, and management. Each section includes real-world profiles, first-hand accounts, and engaging case studies to help readers connect with the material and foster an appreciation of the industry's unique enthusiasm and passion. New photos, page layouts, and hands-on examples help students understand the how-to aspects of today's hospitality industry. Updated to reflect today's trends and realities, the Seventh Edition contains new coverage of spas, updated and new corporate profiles, salary information, hospitality-related technologies, and more! MyHospitalityLab(R) not included. Students, if MyHospitalityLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyHospitalityLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. MyHospitalityLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts. To help students explore the hospitality industry, MyHospitalityLab includes industry-specific simulations from Hospitality & Tourism Interactive (HTi), and real case studies written by industry leaders.

Marketing for Hospitality and Tourism, Global Edition (Paperback, 7th edition): Philip Kotler, John Bowen, James Makens,... Marketing for Hospitality and Tourism, Global Edition (Paperback, 7th edition)
Philip Kotler, John Bowen, James Makens, Seyhmus Baloglu
R1,558 Discovery Miles 15 580 Ships in 10 - 15 working days

For courses in Hospitality Marketing, Tourism Marketing, Restaurant Marketing, or Hotel Marketing. Marketing for Hospitality and Tourism, 7/e is the definitive source for hospitality marketing. Taking an integrative approach, this highly visual, four-color book discusses hospitality marketing from a team perspective, examining each hospitality department and its role in the marketing mechanism. These best-selling authors are known as leading marketing educators and their book, a global phenomenon, is the leading resource on hospitality and tourism marketing. The Seventh Edition of this popular book includes new and updated coverage of social media, destination tourism and other current industry trends, authentic industry cases, and hands-on application activities.

Running a Bar For Dummies (Paperback, 2nd Edition): Ray Foley, Heather Dismore Running a Bar For Dummies (Paperback, 2nd Edition)
Ray Foley, Heather Dismore
R454 R345 Discovery Miles 3 450 Save R109 (24%) Ships in 10 - 15 working days

Get insider details on how to operate a successful bar Running a Bar For Dummies, 2nd Edition shows established and future bar owners how to establish and maintain a successful business. Using clear, concise language, this For Dummies guide contains all the information you need to start your bar off on the right foot. From grand opening to last call, you'll discover the insider tricks that keep the business end running smoothly and the customers happily engaged. With updated information on marketing and social media, the book walks you step by step through the entire process, revealing the nitty-gritty details most new bar owners only discover after starting. The bar business continues to grow; however, securing running capital and having knowledge about the business are cited as the two biggest reasons new bars fail. Running a Bar For Dummies, 2nd Edition shines a light on these issues to help bar owners prepare properly. The book helps you find your way through the maze of licensing and permits, developing a business plan, and preparing for your grand opening, plus offers clear, no-nonsense guidance on dealing with tough customers. Every step of the way, Running a Bar For Dummies, 2nd Edition is a reference you can count on. * Understand the bar business and important legal issues * Stock the necessities, including equipment and inventory * Promote your business using marketing and social media * Manage expenses and control cash flow When run correctly, a bar can be an extremely profitable business, but the key to success is knowing exactly what you're getting into. By recognizing common problems and teach you how to adapt quickly to changing conditions, Running a Bar For Dummies, 2nd Edition provides the information you need to develop those skills, and get your bar started.

Culinary Creation (Hardcover): James Morgan Culinary Creation (Hardcover)
James Morgan
R4,064 Discovery Miles 40 640 Ships in 10 - 15 working days

The book seeks not to present a detailed history and discussion, but instead is intended to provide the student with an appreciation of the idea that all cuisines of the world have something unique to offer to a menu. The author strongly believes that foods of other nations (and even other areas of the United States) are too often given short shrift by culture-bound students and chefs, and that every attempt should be made to open their minds to the unlimited possibilities available. The wordfoodism is introduced to refer to biases against foods outside your culture.

Human Resource Management in the Hospitality Industry - A Guide to Best Practice (Hardcover, 9th New edition): Michael J.... Human Resource Management in the Hospitality Industry - A Guide to Best Practice (Hardcover, 9th New edition)
Michael J. Boella, Steven Goss-Turner
R3,812 Discovery Miles 38 120 Ships in 10 - 15 working days

Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi - unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors' research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Cafe Rouge. An extended case study drawing from the authors' experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Handbook of Human Resource Management in the Tourism and Hospitality Industries (Hardcover): Ronald J. Burke, Julia C. Hughes Handbook of Human Resource Management in the Tourism and Hospitality Industries (Hardcover)
Ronald J. Burke, Julia C. Hughes
R4,468 Discovery Miles 44 680 Ships in 10 - 15 working days

The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today. Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include: strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development. Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.

Tourism and Hospitality - Issues and Developments (Hardcover): Jaime Seba Tourism and Hospitality - Issues and Developments (Hardcover)
Jaime Seba
R3,052 Discovery Miles 30 520 Ships in 10 - 15 working days

This title includes a number of Open Access chapters. Tourism has become a key global economic activity as expectations with regard to our use of leisure time have evolved, attributing greater meaning to our free time. Tourism is one of the world s largest industries, and in many regions it is the single largest source of investment and employment. This new book provides a look at many important issues in the field of tourism and hospitality, including understanding tourist preference, satisfaction, and motivation; tourism and hospitality education; rural tourism and its impact on local residents; the increasing popularity of cultural and heritage tourism; strategies for sustainable tourism; and more.

Mastering Hospitality Management - Modern Competencies and Approaches to Successful Hospitality Management (Paperback): Mastering Hospitality Management - Modern Competencies and Approaches to Successful Hospitality Management (Paperback)
R1,209 R1,091 Discovery Miles 10 910 Save R118 (10%) Ships in 10 - 15 working days

With valuable insights into the complex daily operations of the various departments, combined with real life examplesand applicable management theories, Mastering Hospitality Management provides a contemporary and dynamicapproach. Whether you are a student studying hospitality management or a hospitality professional broadening hishorizon, Mastering Hospitality Management is captivating and likeably provocative questioning old theories andrevising them according to present application in a simple and practical way.

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