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Leadership in Health Services Management provides all healthcare professionals with the information necessary to lead with commitment and strive towards a clear vision of health for all. It guides readers through crucially important issues such as vision, strategic thinking, confidence, negotiation and knowledge management in health services. Now in its third edition, this book has been updated to contain original research on the topic of self-leadership, a theme that is interwoven throughout the text. In addition, there is a focus on the application of leadership theories for postgraduate readers studying for a Master's certificate in nursing management or tutored Master's degree according to the new guidelines of the SAQA qualifications for postgraduate studies. In all new South African curricula and programmes, the research component has been prioritised and therefore this edition features a chapter on research proposals. Recommended for: Nursing students undertaking the diploma or degree course. Post-basic /Honours students.
The unit manager must be able to deal with a wide range of tasks in the course of the day. These could range from compiling a duty roster, writing a unit procedure, compiling an emergency plan, preparing an annual budget or answering a legal question. The unit manager must also be able to manage a team of healthcare professionals, be able to lead and motivate the team, and organise the unit so that it functions effectively and in line with the institution's vision and mission. In addition, the unit manager must be able to keep control of supplies and equipment in the unit, which must be kept in good working order and replaced when necessary. All of these aspects are covered in Introduction to health services management for the unit manager, fourth edition.
Dimensions of healthcare management is the well-known and established source of management information healthcare professionals have come to trust. This third edition has been thoroughly revised to include the latest information in the field, with a new chapter on Project management and special attention paid to the chapters on Information Systems and Finance. All the relevant legislation has been updated. The text applies universal principles and components of management and leadership, as well as popular modern theories and approaches, to the healthcare environment. It also addresses the unique needs of a manager in the healthcare environment with topics such as assignment of nursing staff and patient classification. There is in-depth focus on human resources issues, such as recruitment, staff development, leadership, absenteeism, motivation and staff turnover. Every manager knows that managing an organisation's greatest asset - its people - is a very important part of her or his portfolio.
This updated and improved edition of Healthcare Service Management presents the latest best practice guidelines related to the management of a healthcare organisation. The text examines aspects of management that are specific to healthcare institutions, including health-related legislation, common law and ethics. In addition to fulfilling the needs of the nursing student and lecturer, it will serve as a reference on healthcare service management for any practising manager.
Organized for quick and accurate coding, HCPCS Level II 2019 Professional Edition codebook includes the most current Healthcare Common Procedure Coding System (HCPCS) codes and regulations, which are essential references needed for accurate medical billing and maximum permissible reimbursement. This professional edition includes such features as Netter's Anatomy illustrations, dental codes, and Ambulatory Surgical Center (ASC) payment payment and status indicators. Features and Benefits: Full-color Netter's Anatomy illustrations clarify complex anatomic information and how it affects coding. At-a-glance code listings and distinctive symbols identify all new, revised, reinstated and deleted codes for 2019. The American Hospital Association Coding Clinic (R) for HCPCS citations provides sources for information about specific codes and their usage. Convenient spiral binding provides easy access in practice settings. Quantity feature highlights units of service allowable per patient, per day, as listed in the Medically Unlikely Edits (MUEs) for enhanced accuracy on claims. Drug code annotations identify brand-name drugs as well as drugs that appear on the National Drug Class (NDC) directory and other Food and Drug Administration (FDA) approved drugs. Color-coded Table of Drugs makes it easier to find specific drug information. Durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) indicators clearly identify supplies to report to durable medical third-party payers. Ambulatory Surgery Center (ASC) payment and status indicators show which codes are payable in the Hospital Outpatient Prospective Payment System. American Dental Association (ADA) Current Dental Terminology code sets offer access to all dental codes in one place. Jurisdiction symbols show the appropriate contractor to be billed for suppliers submitting claims to Medicare contractors, Part B carriers and Medicare administrative contractors for DMEPOS services. Special coverage information provides alerts when codes have specific coverage instructions, are not valid or covered by Medicare or may be paid at the carrier's discretion. Age/Sex edits identify codes for use only with patients of a specific age or sex.
How to be a Nurse or Midwife Leader is an indispensable guide for all nurses and midwives who wish to develop and improve their practice as leaders. Written in collaboration with the NHS Leadership Academy, this practical book draws on the real experience of over 10,000 nurses and midwives to bring leadership dilemmas to life in specific situations. Key learning features include: * How to develop your self-awareness * How to develop your personal impact and presence * How to survive and thrive * How to get your message across * How to get the best out of others * How to work with and lead other professionals and patients * How to have courageous conversations * How to balance conflicting demands and needs Containing exercises and reflective questions to help apply theory to leadership practice, How to be a Nurse or Midwife Leader is an ideal companion for all nurses and midwives, whether you are newly qualified, or stepping into a team leader role.
A comprehensive guide to effective strategic management of health care organizations. Strategic Management of Health Care Organizations provides essential guidance for leading health care organizations through strategic management. This structured approach to strategic management examines the processes of strategic thinking, consensus building and documentation of that thinking into a strategic plan, and creating and maintaining strategic momentum - all essential for coping with the rapidly evolving health care industry. Strategic Management of Health Care Organizations fully explains how strategic managers must become strategic thinkers with the ability to evaluate a changing industry, analyze data, question assumptions, and develop new ideas. The book guides readers through the strategic planning process demonstrating how to incorporate strategic thinking and create and document a clear and coherent plan of action. In addition, the all-important processes of creating and maintaining the strategic momentum of the organization are fully described. Finally, the text demonstrates how strategic managers in carrying out the strategic plan, must evaluate its success, learn more about what works, and incorporate new strategic thinking into operations and subsequent planning. This strategic management approach has become the de facto standard for health care management as leadership and strategic management are more critical than ever in coping with an industry in flux. This book provides heath care management students as well as health care administrators with foundational guidance on strategic management concepts and practices, tailored to the unique needs of the health care industry. Included are a clear discussion of health services external analysis, organizational internal analysis, the development of directional strategies, strategy alternative identification and evaluation, and the development and management of implementation strategies providing an informative and insightful resource for anyone in the field. This new eighth edition has been fully updated to reflect new insights into strategic thinking, new methods to conceptualize and document critical environmental issues, practical steps for carrying out each of the strategic management processes, industry and management essentials for strategic thinkers , and new case studies for applying the strategic management processes. More specifically, readers of this edition will be able to: Create a process for developing a strategic plan for a health care organization. Map and analyze external issues, trends, and events in the general environment, the health care system, and the service area. Conduct a comprehensive service area competitor analysis. Perform an internal analysis and determine the competitive advantages and competitive disadvantages. Develop directional strategies. Identify strategic alternatives and make rational strategic decisions for a health care organization. Develop a comprehensive strategy for a health care organization. Create effective value-adding service delivery and support strategies. Translate service delivery and support plans into specific action plans. The health care industry's revolutionary change remains ongoing and organizational success depends on leadership. Strategic management has become the single clearest manifestation of effective leadership of health care organizations and the strategic management framework's strengths are needed now more than ever. The Strategic Management of Health Care Organizations provides comprehensive guidance and up-to-date practices to help leaders keep their organizations on track.
Thoroughly revised and updated since its initial publication in 2010, the second edition of this gold standard guide for case managers again helps readers enhance their ability to work with complex, multimorbid patients, to apply and document evidence-based assessments, and to advocate for improved quality and safe care for all patients. Much has happened since Integrated Case Management (ICM), now Value-Based Integrated Case Management (VB-ICM), was first introduced in the U.S. in 2010. The Integrated Case Management Manual: Valued-Based Assistance to Complex Medical and Behavioral Health Patients, 2nd Edition emphasizes the field has now moved from "complexity assessments" to "outcome achievement" for individuals/patients with health complexity. It also stresses that the next steps in VB-ICM must be to implement a standardized process, which documents, analyzes, and reports the impact of VB-ICM services in removing patient barriers to health improvement, enhancing quality and care coordination, and lowering the financial impact to patients, providers, and employer groups. Written by two expert case managers who have used VB-ICM in their large fully disseminated VB-ICM program and understand its practical deployment and use, the second edition also includes two authors with backgrounds as physician support personnel to case managers working with complex individuals. This edition builds on the consolidation of biopsychosocial and health system case management activities that were emphasized in the first edition. A must-have resource for anyone in the field, The Integrated Case Management Manual: Value-Based Assistance to Complex Medical and Behavioral Health Patients, 2nd Edition is an essential reference for not only case managers but all clinicians and allied personnel concerned with providing state-of-the-art, value-based integrated case management.
"Medical Statistics "provides the necessary statistical tools to enable researchers to undertake and understand evidence-based clinical research.
It is a practical guide to conducting statistical research and interpreting statistics in the context of how the participants were recruited, how the study was designed, what types of variables were used, what effect size was found, and what the "P" values mean. It guides researchers through the process of selecting the correct statistics and show how to best report results for presentation and publication.
Clear and concise explanations, combined with plenty of examples and tabulated explanations are based on the authors' popular medical statistics courses.
The table of contents is divided into sections according to whether data are continuous or categorical in nature as this distinction is fundamental to selecting the correct statistics. Each chapter provides a clear step-by-step guide to each statistical test with practical instructions on how to generate and interpret the numbers, and present the results as scientific tables or graphs. The chapters conclude with critical appraisal guidelines to help researchers review the reporting of results from each type of statistical test.
This new edition includes a new chapter on repeated measures and mixed models and a helpful glossary of terms provides an easy reference that applies to all chapters.
"Understanding ICD-9-CM Coding: A Worktext, 3rd Edition" will help your students gain confidence in ICD-9-CM diagnostic and procedural coding. This text, updated with the 2010 coding changes and ICD-9-CM Official Guidelines for Coding and Reporting, is a comprehensive, hands-on worktext. It contains practice exercises throughout that help your students test themselves and illustrations of human anatomy and surgical procedures that clarify concepts, as well as medical abbreviations relating to body systems. When used in conjunction with a coding manual, this worktext will help your students master ICD-9-CM coding for all medical specialties.
With Exploring Medical Language, 10th Edition, you can now master medical terms on your terms! At the heart of this one-of-a-kind learning package is an innovative worktext, which enables you to gradually acquire an understanding of medical terminology by first learning word parts and then learning how to combine the parts into full medical terms that make sense. Perhaps even better is the wide range of engaging online learning tools - tools like interactive games, puzzles, application activities, and on-the-go auditory reviews - that come with the worktext to help reinforce your learning and help you understand how the terms are used in the professional world. In all, this is the only resource on the market that incorporates all the proven methods for mastering medical terminology that work best for today's learners. Systematic presentation of medical terminology provides a foundation of word parts (prefixes, suffixes, and word roots), then builds words by combining the parts. Comprehensive coverage of words that are built from word parts and other important terms creates a distinction between terms built from word parts and those not easily recognized as built from word parts and provides thorough coverage of both. Over 400 flashcards enable readers to review word parts when and where they want. Margin boxes detail important information such as medical terminology facts and tips, historical information, weblinks, and complementary and alternative medicine terms. Simulations of electronic health records familiarize readers with the growing use of EHRs in healthcare settings. AudioTerms study companion can be easily downloaded to portable media players and includes over 3,000 terms, each of which is pronounced and defined. Integrated online learning tools feature interactive games and activities, A+P boosters, career videos, and more that cater to the way today's learners master medical terminology. NEW! Case studies introduce medical terminology in context and encourage critical thinking and information application. NEW! Adaptive learning, gradeable case studies, and audio reviews are now available in the online course to provide a complete learning experience for distance learners. For separate sale. NEW! Updated integrative medicine boxes introduce terminology related to integrative medicine (formerly complementary and alternative medicine). NEW! Pronunciation exercises focus on the importance of the correct pronunciation of terms. NEW! Updated terms and abbreviations reflect the latest advances in technology and the healthcare delivery system. NEW! Updated drawings and photos keep readers abreast of current technology and healthcare processes.
The PROFESSIONAL REVIEW GUIDE FOR THE CCA EXAMINATION, 2012 EDITION, is an essential, effective preparation tool for the American Health Information Management Association (AHIMA) Certified Coding Associate (CCA) exam. This comprehensive learning package includes a reader-friendly, content-rich book, along with a CD-ROM featuring additional useful resources and interactive study tools. Thorough and up-to-date, this invaluable guide covers critical information to help you pass the exam and prepare for professional success, including material on current code sets and AHIMA standards, ICD-10-CM and ICD-10-PCS coding, electronic medical records, HIPAA requirements, and relevant laws, standards, and procedures. In addition to mock exam questions and detailed answer keys, the guide includes study tips, coding case studies, and quizzes and activities linked to AHIMA competencies to help you hone your skills by assigning codes to diagnoses and procedures for a variety of hospital and physician practice settings.
Learn the basics of medical terminology with Medical Terminology: A Short Course, 8th Edition! Based on Davi-Ellen Chabner's proven learning method, this streamlined text omits time-consuming, nonessential information and helps you quickly build a working medical vocabulary of the most frequently encountered prefixes, suffixes, and word roots. Medical terms are introduced in the context of human anatomy and physiology so you understand exact meaning, and case studies, vignettes, and activities demonstrate how they're used in practice. With writing and interacting with medical terminology on almost every page, you'll learn the content by doing the work. In addition, an Evolve companion website reinforces understanding with medical animations, word games, and flash cards. Easy to read and understandable language allows you, regardless of medical background, to quickly grasp and retain medical terminology. Self-teaching text/workbook approach reinforces learning every step of the way with labeling diagrams, pronunciation tests, and review sheets throughout the book. First Person narratives help you to understand diseases and conditions from the patient's perspective. Picture Show activities, practical case studies, and vignettes demonstrate real-life applications of medical terms in describing describe pathology and procedures.??? Principal Diagnosis feature shows how medical terms are used in clinical practice by asking you to read physician notes about a case and determine the patient's principal diagnosis.? Medical Terminology Check Up at the end of each chapter reinforces your understanding of key concepts. Spotlight feature identifies and clarifies potentially confusing terminology. Full-color images illustrate anatomical and pathological terms. Evolve student resources optimized for tablet use, and mobile-optimized versions of the flash cards and quick quizzes make it easier for on-the-go study and review. UNIQUE! Accompanying online course (MTO) provides interactive resources not possible in the print text. NEW! Body Systems Challenge self-test reinforces content understanding at your own pace.
The story of Netley in Southampton - its hospital, its people and the secret history of the 20th-century. Now with a new afterword uncovering astonishing evidence of Netley's links with Porton Down & experiments with LSD in the 1950s.It was the biggest hospital ever built. Stretching for a quarter of a mile along the banks of Southampton Water, the Royal Victoria Military Hospital at Netley was an expression of Victorian imperialism in a million red bricks, a sprawling behemoth so vast that when the Americans took it over in World War II, GIs drove their jeeps down its corridors. Born out of the bloody mess of the Crimean War, it would see the first women serving in the military, trained by Florence Nightingale; the first vaccine for typhoid; and the first purpos- built military asylum. Here Wilfred Owen would be brought along with countless other shell-shocked victims of World War I - captured on film, their tremulous ghosts still haunted the asylum a generation later. In Spike Island, Philip Hoare has written a biography of a building. In the process he deals with his own past, and his own relationship to its history.
Introduction to Health Care Quality explores the issues of quality management in today's health care environment, and provides clear guidance on new and perennial challenges in the field. The idea of 'quality' is examined in the context of a variety of health care situations, with practical emphasis on assessment, monitoring, analysis, and improvement. Students will learn how to utilize statistical tools, patient data, and more to understand new models of reimbursement, including pay for performance and value-based purchasing. They will also learn how to learn how to incorporate technology into everyday practice. Each chapter centers on an essential concept, but builds upon previous chapters to reinforce the material and equip students with a deeper understanding of the modern health care industry. Real-world situations are highlighted to show the intersection of theory and application, while cutting-edge methodologies and models prepare students for today's data-driven health care environment. Health care quality is defined and assessed according to setting, with factors such as standards, laws, regulations, accreditation, and consumerism impacting measurement and analysis in tremendous ways. This book provides an overview of this complex field, with insightful discussion and expert practical guidance. Health care today is worlds away from any other point in history. As the field grows ever more complex, quality management becomes increasingly critical for ensuring optimal patient care. Introduction to Health Care Quality helps students and professionals make sense of the issues, and provide top-notch service in today's rapidly changing health care environment.
This book provides innovative practical suggestions regarding the production and management of medical records that are designed to address the inconsistencies and errors that have been highlighted especially in relation to national eHealth programs. Challenges and lessons that have emerged from the use of clinical information and the design of medical records are discussed, and principles underpinning the implementation of health IT are critically examined. New trends in the use of clinical data are explored in depth, with analysis of issues relating to integration and sharing of patient information, data visualization, big data analytics, and the requirements of modern electronic health records. The spirit pervading the book is one of co-production, in which the needs of practitioners are taken into account from the outset. Readers will learn the basic concepts of how clinical information emanating from the doctor-patient relationship can be effectively integrated with genetic and environmental data and analyzed by complex algorithms with the goal of improving medical decision making and patient care. The book, written by European experts and researchers, will be of interest to all stakeholders in the field, including doctors, technicians, and policy makers.
The organisation and management of health care services is a central theme within public policy across the post-industrial world. Demographic, socio-economic and technological changes present challenges for policy makers and health care professionals alike and there is constant pressure for the reorganisation of health care systems in pursuit of accessible, high quality, cost-effective health care delivery in modern democratic societies. Managing & Marketing Health Services provides a critical overview of the key challenges facing health care policy makers, managers and professionals in managing the design and delivery of health care services. It introduces a number of key themes - the service design process, the management of inter-organisational relationships, understanding health care consumers and evaluating service quality - to provide an integrated, holistic perspective on the delivery of health care services. Managing & Marketing Health Services is intended for post-graduate and post-experience courses in Health Care Management.
Improving the outcomes for patients in our changing healthcare system is not straightforward. This grounding publication on case management helps physicians better meet the unique needs of patients who present with poor health and high healthcare-related costs, i.e., health complexity. It details the many challenges and optimal practices needed to work effectively with various types of case managers to improve patient outcomes. Special attention is given to integrated case management (ICM), specifically designed for those with health complexity. The book provides a systematic method for identifying and addressing the needs of patients with biological, psychological, social, and health-system related clinical and non-clinical barriers to improvement. Through ICM, case managers are trained to conduct relationship-building multidisciplinary comprehensive assessments that allow development of prioritized care plans, to systematically assist patients to achieve and document health outcomes in real time, and then graduate stabilized patients so that others can enter the case management process. Patient-centered practitioner-case manager collaboration is the goal. This reference provides a lexicon and a roadmap for physicians in working with case managers as our health system explores innovative ways to improve outcomes and reduce health costs for patients with health complexity. An invaluable, gold-standard title, it adds to the literature by capturing the authors' personal experiences as clinicians, researchers, teachers, and consultants. The Physician's Guide: Understanding and Working With Integrated Case Managers summarizes how physicians and other healthcare leadership can successfully collaborate with case managers in delivering a full package of outcome changing and cost reducing assistance to patients with chronic, treatment resistant, and multimorbid conditions.
This text provides a comprehensive review of the ethical issues involved with the development, evaluation, and introduction of new treatments of gastrointestinal diseases. How several landmark surgical innovations were developed are described to show the challenges faced, and the ethical dilemmas these innovators dealt with. The challenges of dealing with regulatory issues, and how to work with industry partners, and investors when working on a new therapy is described. Once a new technology has been brought to the market, standards need to be developed regarding the training, credentialing and adoption of the new technology. There are insufficient standards of how to balance the desire to provide patients the latest therapy with the obligation that patients receive informed consent about the new technology, and the relationship that the physician may have had with product development. The book describes the national perspective of paying for new technology, and provides one insurance company's approach to the introduction of innovative therapy. The Sages Manual Ethics of Surgical Innovation will be a resource for surgeons, researchers and health policy personnel to understand the ethical issues related to the development, introduction and adoption of innovative therapies for gastrointestinal diseases. Although the context for discussion is the application of innovation to gastrointestinal disease, the ethical issues are applicable to any discussion of innovative medical or procedural therapies.
These revised and up-to-date coding cards offer a snapshot of the ICD-10-CM codebook, providing commonly reported diagnostic codes and the associated guidelines for major specialties. The cards detail the specificity required to improve documentation. Pushpin icons help Snapshot card users connect coding tips back to specific codes. These easy-to-use reference cards allow health care providers and staff members to quickly locate a desired code. This series contains 24 specialty-specific Snapshot cards updated to reflect the final 2019 code set. Diagnostic coding is a snap when using the ICD-10-CM Snapshot coding cards. Features and Benefits: MIPS alerts for high priority measures provide the high-priority quality ID number assigned by CMS Guidelines and tips make coding more accurate and complete Alphabetical layout makes locating a code quick and easy to accurately reflect a patient's condition Tailor-made content for a particular specialty reflects the uniqueness of the specialty's frequently used codes Instant portability fits easily into the codebook Durable lamination creates a sturdy, tear-resistant resource that can withstand daily use Convenience and a competitive price means needed Snapshot cards can be affordably placed in every work area
Quality reporting is a rapidly growing area. Each year, new regulations in the US from the Council of Medicare and Medicaid Services make quality reporting a larger factor in determining reimbursement practices. Quality metrics are common parts of European clinical practice. Value of care is a focus of all payers, with specific interest directed at assessing the quality of care provided by a given healthcare team. While there are many publications in this space, no text has sought to provide an overview of quality in spine care. Quality measurement and quality reporting are ever growing aspects of the healthcare environment. Quality assessment is valuable to all healthcare stakeholders: patients, physicians, facilities, and payers. Patients are drawn to facilities that provide high value care; public reporting systems and grading systems for hospitals offer one opinion with regard to "high quality care." Most physicians email inboxes are inundated with offers of recognition for being a "Top Doc" for a nominal fee. Some payers offer incentives to patients who chose to be treated at "Centers of Excellence" or similar facilities; the definition of "Excellence" may be unclear. There is little consensus on how to measure quality, how to incorporate patient and procedure factors and achieve accurate risk adjustment, and how to define value of care. Regardless of these challenges, regulatory efforts in the US, as well as numerous international efforts, make quality assessment and quality reporting an important part of physician behaviour. Physician and facility reimbursement for procedures are often tied to quality metrics. Spine procedures are costly, elective, and are a focus of many payer-based programs. Hence, spine care is often a focus of quality reporting efforts. This text summarizes the state of the art with regard to quality measurement, reporting, and value assessment in spine care. We will review quality reporting in the US and internationally. Chapters will outline how quality improvement efforts have achieved success in hospital systems. The reader will be provided with insights in how to achieve success incorporating quality metrics into spine care. Features: 1. Illustrates the state of the art in spine quality reporting: There is no text that thoroughly addresses quality assessment and quality reporting in spine care; there are, however, numerous articles in this space. This book provides a definitive text covering the state of the art for quality reporting in spine care and will be of value to the international orthopedic and neurosurgical spine community. 2. Provides insight on quality reporting in different healthcare systems: The text will allow for comparison of different quality reporting systems from different health care systems. This will provide practitioners with insight into the strengths and weaknesses of different approaches to quality reporting, and may drive improvement in quality assessment and reporting systems. A single text that features review of US, European, and Australia/Asian health care systems' quality reporting is novel and will be thought provoking for readers. 3. Describes the US and international Healthcare reimbursement systems: Practicing physicians are provided with little information and less insight into the vagaries of the US and other healthcare systems. The text will provide insight into code development, valuation, and how quality reporting affects physician reimbursement 4. Explains risk adjustment: Appropriate risk adjustment and assessing patient and procedure factors that may impact quality reporting are invaluable to accurate quality measurement. The text will review risk adjustment, different approaches to risk assessment/mitigation, and provide physicians with insights into appropriate measures to capture in their clinical practices 5. Provides a foundation for improved quality assessment in spine care: While there are many disparate elements and differing approaches to capturing spine quality metrics, no definitive text has attempted to summarize these efforts in a single volume. By synthesizing these variable approaches, the reader may be provided with insights into superior approaches to quality assessment and a foundation will be provided for improving healthcare systems.
Created specifically for students of Health Information Management and Health Information Technology, this worktext helps bridge the gap between knowledge gained through formal instruction and real-world, on-the-job application. This versatile worktext features 240 case studies with questions and exercises for each case that require you to draw on critical thinking, problem solving, and decision making skills, facilitating the transition from studying theory to analyzing and applying what you have learned. Now updated and expanded, the second edition features the latest RHIA and RHIT domains and competencies, so you can prepare effectively for certification. In addition, new online learning resources provide convenient access to additional web content, online forms, and spreadsheets to complement the cases.
The Fourth Edition of Leadership in Healthcare responds to the ever-growing importance of leadership to the nurse's role today and reflects the new guidelines set out in the 2018 Nursing and Midwifery Council Standards. The need for leadership in an everyday context is highlighted throughout the book with reference to both theory and practice. There are case studies, practical examples, reflective questions and even anecdotes from the authors' own experience, showing students the potential and application of leadership. There are also activities that enable students to engage with every facet of leadership, as it connects to topics such as team-work, communication, problem-solving, emotional intelligence, critical self-reflection and quality of care. New to the Fourth Edition: A new chapter on Ethical, Legal and Professional Aspects in Leadership Content updates in-line with the 2018 NMC Standards, the new NMC code, and Revalidation. The book is supported by online resources for both students and lecturers, including videos, journal articles, web links, and multiple-choice questions.
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