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Leadership in Health Services Management provides all healthcare professionals with the information necessary to lead with commitment and strive towards a clear vision of health for all. It guides readers through crucially important issues such as vision, strategic thinking, confidence, negotiation and knowledge management in health services. Now in its third edition, this book has been updated to contain original research on the topic of self-leadership, a theme that is interwoven throughout the text. In addition, there is a focus on the application of leadership theories for postgraduate readers studying for a Master's certificate in nursing management or tutored Master's degree according to the new guidelines of the SAQA qualifications for postgraduate studies. In all new South African curricula and programmes, the research component has been prioritised and therefore this edition features a chapter on research proposals. Recommended for: Nursing students undertaking the diploma or degree course. Post-basic /Honours students.
The unit manager must be able to deal with a wide range of tasks in the course of the day. These could range from compiling a duty roster, writing a unit procedure, compiling an emergency plan, preparing an annual budget or answering a legal question. The unit manager must also be able to manage a team of healthcare professionals, be able to lead and motivate the team, and organise the unit so that it functions effectively and in line with the institution's vision and mission. In addition, the unit manager must be able to keep control of supplies and equipment in the unit, which must be kept in good working order and replaced when necessary. All of these aspects are covered in Introduction to health services management for the unit manager, fourth edition.
Dimensions of healthcare management is the well-known and established source of management information healthcare professionals have come to trust. This third edition has been thoroughly revised to include the latest information in the field, with a new chapter on Project management and special attention paid to the chapters on Information Systems and Finance. All the relevant legislation has been updated. The text applies universal principles and components of management and leadership, as well as popular modern theories and approaches, to the healthcare environment. It also addresses the unique needs of a manager in the healthcare environment with topics such as assignment of nursing staff and patient classification. There is in-depth focus on human resources issues, such as recruitment, staff development, leadership, absenteeism, motivation and staff turnover. Every manager knows that managing an organisation's greatest asset - its people - is a very important part of her or his portfolio.
Medical terminology for students of the health professions offers a systematic approach to explaining terminology to entry-level students of the health sciences, including students of medicine, dentistry, nursing, dietetics, occupational therapy, radiography, human movement sciences, speech-language pathology and audiology, and veterinary sciences. The focus of this book is on terms and study texts with clinical relevance that are commonly used in health and veterinary sciences practice, and the textbook includes exercises to further facilitate students' comprehension of medical terminology. This book has six sections. The first contains an introductory chapter, followed by eight vocabulary chapters in section II, and six chapters on systems of the body in section III. A chapter is also included (in section IV) on veterinary science terminology for students of that profession. Section V deals with medical terms in context. Section VI contains lists of eponyms, term parts (with both their English and Afrikaans meanings), abbreviations (used in pharmaceutical prescriptions) as well as a comprehensive word list of medical terms. This book is designed in such a way that students who study this text over a period of 14 weeks will be well equipped to analyse and understand most medical terms. It will enable students to understand and use the highly technical terminology of the health and related sciences with confidence during their studies and professional careers.
Growing literature around the benefits ofanimal-assisted intervention (AAI) spurs health care professionals andadministrators to start new programs. Yet the trend also raises questions ofhow best to begin and run successful AAI programs-under what circumstances,with what staff, and within what guidelines. Animal-Assisted Interventions in Health Care Settings: A BestPractices Manual for Establishing New Programs succinctly outlines how best to develop, implement, run, andevaluate AAI programs. Drawing on extensive professional experiences andresearch from more than fifteen years leading the Center for Human-AnimalInteraction in the Virginia Commonwealth University School of Medicine, theauthors discuss both best practices and best reasons for establishing AAIprograms. For thorough consideration, the text explores benefits from a varietyof perspectives, including how AAI can improve patient experience, provideadditional career development for staff, and contribute favorably toorganizational culture as well as to the reputation of the facility in thesurrounding community. Developed for administrators as well as forvolunteers and staff, Animal-AssistedInterventions in Health Care Settings includes practical, case-basedexamples for easy comprehension and offers user-friendly templates that can beadapted to develop practice-specific training, evaluation, and proceduremanuals.
Understanding the complex legal and ethical principles that govern health information management is more important than ever. To help you successfully navigate these legal issues, LEGAL AND ETHICAL ASPECTS OF HEALTH INFORMATION MANAGEMENT is revised, updated, and expanded, providing the opportunity to focus on law and ethics as they relate to HIM. Key topics include the role of social media in health care, expansion of existing materials on e-discovery, compliance, completeness of the health record, breaches of confidentiality, and much more. Features include enrichment activities, mapping to CAHIIM standards, and interactive quizzing and case studies to help develop practical application and high-level problem solving skills. Written by a seasoned HIM professional and lawyer, LEGAL AND ETHICAL ASPECTS OF HEALTH INFORMATION MANAGEMENT, 4th Edition provides a complete solution for understanding the legal and ethical concerns that safeguard health care information today.
The story of Netley in Southampton - its hospital, its people and the secret history of the 20th-century. Now with a new afterword uncovering astonishing evidence of Netley's links with Porton Down & experiments with LSD in the 1950s. It was the biggest hospital ever built. Stretching for a quarter of a mile along the banks of Southampton Water, the Royal Victoria Military Hospital at Netley was an expression of Victorian imperialism in a million red bricks, a sprawling behemoth so vast that when the Americans took it over in World War II, GIs drove their jeeps down its corridors. Born out of the bloody mess of the Crimean War, it would see the first women serving in the military, trained by Florence Nightingale; the first vaccine for typhoid; and the first purpos- built military asylum. Here Wilfred Owen would be brought along with countless other shell-shocked victims of World War I - captured on film, their tremulous ghosts still haunted the asylum a generation later. In Spike Island, Philip Hoare has written a biography of a building. In the process he deals with his own past, and his own relationship to its history.
The true story of an A&E doctor that became a huge word-of-mouth hit. Forget what you have seen on Casualty or Holby City, this is what it is really like to be working in A&E. Dr Nick Edwards writes with shocking honesty about life as an A&E doctor. He lifts the lid on government targets that led to poor patient care. He reveals the level of alcohol-related injuries that often bring the service to a near standstill. He shows just how bloody hard it is to look after the people who turn up at the hospital door. But he also shares the funny side - the unusual 'accidents' that result in with weird objects inserted in places they really should have ended up - and also the moving, tragic and heartbreaking. It really is an unforgettable read.
This updated and improved edition of Healthcare Service Management presents the latest best practice guidelines related to the management of a healthcare organisation. The text examines aspects of management that are specific to healthcare institutions, including health-related legislation, common law and ethics. In addition to fulfilling the needs of the nursing student and lecturer, it will serve as a reference on healthcare service management for any practising manager.
This practical text provides an overview of the adverse consequences of health information technology (HIT) and its impact on patient safety. Specific cases of errors and risks related to various types of HIT are featured along with best practices for patient safety, workflows and organizational standards. The full impact of these challenges with meaningful solutions are openly examined. Written from a clinical perspective, healthcare professionals within multiple settings will find this timely book an invaluable resource to this essential and bourgeoning technology.
With Exploring Medical Language, 10th Edition, you can now master medical terms on your terms! At the heart of this one-of-a-kind learning package is an innovative worktext, which enables you to gradually acquire an understanding of medical terminology by first learning word parts and then learning how to combine the parts into full medical terms that make sense. Perhaps even better is the wide range of engaging online learning tools - tools like interactive games, puzzles, application activities, and on-the-go auditory reviews - that come with the worktext to help reinforce your learning and help you understand how the terms are used in the professional world. In all, this is the only resource on the market that incorporates all the proven methods for mastering medical terminology that work best for today's learners. Systematic presentation of medical terminology provides a foundation of word parts (prefixes, suffixes, and word roots), then builds words by combining the parts. Comprehensive coverage of words that are built from word parts and other important terms creates a distinction between terms built from word parts and those not easily recognized as built from word parts and provides thorough coverage of both. Over 400 flashcards enable readers to review word parts when and where they want. Margin boxes detail important information such as medical terminology facts and tips, historical information, weblinks, and complementary and alternative medicine terms. Simulations of electronic health records familiarize readers with the growing use of EHRs in healthcare settings. AudioTerms study companion can be easily downloaded to portable media players and includes over 3,000 terms, each of which is pronounced and defined. Integrated online learning tools feature interactive games and activities, A+P boosters, career videos, and more that cater to the way today's learners master medical terminology. NEW! Case studies introduce medical terminology in context and encourage critical thinking and information application. NEW! Adaptive learning, gradeable case studies, and audio reviews are now available in the online course to provide a complete learning experience for distance learners. For separate sale. NEW! Updated integrative medicine boxes introduce terminology related to integrative medicine (formerly complementary and alternative medicine). NEW! Pronunciation exercises focus on the importance of the correct pronunciation of terms. NEW! Updated terms and abbreviations reflect the latest advances in technology and the healthcare delivery system. NEW! Updated drawings and photos keep readers abreast of current technology and healthcare processes.
A comprehensive guide to effective strategic management of health care organizations. Strategic Management of Health Care Organizations provides essential guidance for leading health care organizations through strategic management. This structured approach to strategic management examines the processes of strategic thinking, consensus building and documentation of that thinking into a strategic plan, and creating and maintaining strategic momentum - all essential for coping with the rapidly evolving health care industry. Strategic Management of Health Care Organizations fully explains how strategic managers must become strategic thinkers with the ability to evaluate a changing industry, analyze data, question assumptions, and develop new ideas. The book guides readers through the strategic planning process demonstrating how to incorporate strategic thinking and create and document a clear and coherent plan of action. In addition, the all-important processes of creating and maintaining the strategic momentum of the organization are fully described. Finally, the text demonstrates how strategic managers in carrying out the strategic plan, must evaluate its success, learn more about what works, and incorporate new strategic thinking into operations and subsequent planning. This strategic management approach has become the de facto standard for health care management as leadership and strategic management are more critical than ever in coping with an industry in flux. This book provides heath care management students as well as health care administrators with foundational guidance on strategic management concepts and practices, tailored to the unique needs of the health care industry. Included are a clear discussion of health services external analysis, organizational internal analysis, the development of directional strategies, strategy alternative identification and evaluation, and the development and management of implementation strategies providing an informative and insightful resource for anyone in the field. This new eighth edition has been fully updated to reflect new insights into strategic thinking, new methods to conceptualize and document critical environmental issues, practical steps for carrying out each of the strategic management processes, industry and management essentials for strategic thinkers , and new case studies for applying the strategic management processes. More specifically, readers of this edition will be able to: Create a process for developing a strategic plan for a health care organization. Map and analyze external issues, trends, and events in the general environment, the health care system, and the service area. Conduct a comprehensive service area competitor analysis. Perform an internal analysis and determine the competitive advantages and competitive disadvantages. Develop directional strategies. Identify strategic alternatives and make rational strategic decisions for a health care organization. Develop a comprehensive strategy for a health care organization. Create effective value-adding service delivery and support strategies. Translate service delivery and support plans into specific action plans. The health care industry's revolutionary change remains ongoing and organizational success depends on leadership. Strategic management has become the single clearest manifestation of effective leadership of health care organizations and the strategic management framework's strengths are needed now more than ever. The Strategic Management of Health Care Organizations provides comprehensive guidance and up-to-date practices to help leaders keep their organizations on track.
Created specifically for students of Health Information Management and Health Information Technology, this worktext helps bridge the gap between knowledge gained through formal instruction and real-world, on-the-job application. This versatile worktext features 240 case studies with questions and exercises for each case that require you to draw on critical thinking, problem solving, and decision making skills, facilitating the transition from studying theory to analyzing and applying what you have learned. Now updated and expanded, the second edition features the latest RHIA and RHIT domains and competencies, so you can prepare effectively for certification. In addition, new online learning resources provide convenient access to additional web content, online forms, and spreadsheets to complement the cases.
Introduction to Health Care Quality explores the issues of quality management in today's health care environment, and provides clear guidance on new and perennial challenges in the field. The idea of 'quality' is examined in the context of a variety of health care situations, with practical emphasis on assessment, monitoring, analysis, and improvement. Students will learn how to utilize statistical tools, patient data, and more to understand new models of reimbursement, including pay for performance and value-based purchasing. They will also learn how to learn how to incorporate technology into everyday practice. Each chapter centers on an essential concept, but builds upon previous chapters to reinforce the material and equip students with a deeper understanding of the modern health care industry. Real-world situations are highlighted to show the intersection of theory and application, while cutting-edge methodologies and models prepare students for today's data-driven health care environment. Health care quality is defined and assessed according to setting, with factors such as standards, laws, regulations, accreditation, and consumerism impacting measurement and analysis in tremendous ways. This book provides an overview of this complex field, with insightful discussion and expert practical guidance. Health care today is worlds away from any other point in history. As the field grows ever more complex, quality management becomes increasingly critical for ensuring optimal patient care. Introduction to Health Care Quality helps students and professionals make sense of the issues, and provide top-notch service in today's rapidly changing health care environment.
The organisation and management of health care services is a central theme within public policy across the post-industrial world. Demographic, socio-economic and technological changes present challenges for policy makers and health care professionals alike and there is constant pressure for the reorganisation of health care systems in pursuit of accessible, high quality, cost-effective health care delivery in modern democratic societies. Managing & Marketing Health Services provides a critical overview of the key challenges facing health care policy makers, managers and professionals in managing the design and delivery of health care services. It introduces a number of key themes - the service design process, the management of inter-organisational relationships, understanding health care consumers and evaluating service quality - to provide an integrated, holistic perspective on the delivery of health care services. Managing & Marketing Health Services is intended for post-graduate and post-experience courses in Health Care Management.
Thoroughly revised and updated since its initial publication in 2010, the second edition of this gold standard guide for case managers again helps readers enhance their ability to work with complex, multimorbid patients, to apply and document evidence-based assessments, and to advocate for improved quality and safe care for all patients. Much has happened since Integrated Case Management (ICM), now Value-Based Integrated Case Management (VB-ICM), was first introduced in the U.S. in 2010. The Integrated Case Management Manual: Valued-Based Assistance to Complex Medical and Behavioral Health Patients, 2nd Edition emphasizes the field has now moved from "complexity assessments" to "outcome achievement" for individuals/patients with health complexity. It also stresses that the next steps in VB-ICM must be to implement a standardized process, which documents, analyzes, and reports the impact of VB-ICM services in removing patient barriers to health improvement, enhancing quality and care coordination, and lowering the financial impact to patients, providers, and employer groups. Written by two expert case managers who have used VB-ICM in their large fully disseminated VB-ICM program and understand its practical deployment and use, the second edition also includes two authors with backgrounds as physician support personnel to case managers working with complex individuals. This edition builds on the consolidation of biopsychosocial and health system case management activities that were emphasized in the first edition. A must-have resource for anyone in the field, The Integrated Case Management Manual: Value-Based Assistance to Complex Medical and Behavioral Health Patients, 2nd Edition is an essential reference for not only case managers but all clinicians and allied personnel concerned with providing state-of-the-art, value-based integrated case management.
The Health Care Data Guide is designed to help students and professionals build a skill set specific to using data for improvement of health care processes and systems. Even experienced data users will find valuable resources among the tools and cases that enrich The Health Care Data Guide. Practical and step-by-step, this book spotlights statistical process control (SPC) and develops a philosophy, a strategy, and a set of methods for ongoing improvement to yield better outcomes.
Provost and Murray reveal how to put SPC into practice for a wide range of applications including evaluating current process performance, searching for ideas for and determining evidence of improvement, and tracking and documenting sustainability of improvement. A comprehensive overview of graphical methods in SPC includes Shewhart charts, run charts, frequency plots, Pareto analysis, and scatter diagrams. Other topics include stratification and rational sub-grouping of data and methods to help predict performance of processes.
Illustrative examples and case studies encourage users to evaluate their knowledge and skills interactively and provide opportunity to develop additional skills and confidence in displaying and interpreting data.
Companion Web site: www.josseybass.com/go/provost
"Medical Statistics "provides the necessary statistical tools to enable researchers to undertake and understand evidence-based clinical research.
It is a practical guide to conducting statistical research and interpreting statistics in the context of how the participants were recruited, how the study was designed, what types of variables were used, what effect size was found, and what the "P" values mean. It guides researchers through the process of selecting the correct statistics and show how to best report results for presentation and publication.
Clear and concise explanations, combined with plenty of examples and tabulated explanations are based on the authors' popular medical statistics courses.
The table of contents is divided into sections according to whether data are continuous or categorical in nature as this distinction is fundamental to selecting the correct statistics. Each chapter provides a clear step-by-step guide to each statistical test with practical instructions on how to generate and interpret the numbers, and present the results as scientific tables or graphs. The chapters conclude with critical appraisal guidelines to help researchers review the reporting of results from each type of statistical test.
This new edition includes a new chapter on repeated measures and mixed models and a helpful glossary of terms provides an easy reference that applies to all chapters.
Improving the outcomes for patients in our changing healthcare system is not straightforward. This grounding publication on case management helps physicians better meet the unique needs of patients who present with poor health and high healthcare-related costs, i.e., health complexity. It details the many challenges and optimal practices needed to work effectively with various types of case managers to improve patient outcomes. Special attention is given to integrated case management (ICM), specifically designed for those with health complexity. The book provides a systematic method for identifying and addressing the needs of patients with biological, psychological, social, and health-system related clinical and non-clinical barriers to improvement. Through ICM, case managers are trained to conduct relationship-building multidisciplinary comprehensive assessments that allow development of prioritized care plans, to systematically assist patients to achieve and document health outcomes in real time, and then graduate stabilized patients so that others can enter the case management process. Patient-centered practitioner-case manager collaboration is the goal. This reference provides a lexicon and a roadmap for physicians in working with case managers as our health system explores innovative ways to improve outcomes and reduce health costs for patients with health complexity. An invaluable, gold-standard title, it adds to the literature by capturing the authors' personal experiences as clinicians, researchers, teachers, and consultants. The Physician's Guide: Understanding and Working With Integrated Case Managers summarizes how physicians and other healthcare leadership can successfully collaborate with case managers in delivering a full package of outcome changing and cost reducing assistance to patients with chronic, treatment resistant, and multimorbid conditions.
This book is a cutting-edge resource that provides clinicians with the up-to-date practical knowledge required in order to manage SCC patients optimally. It summarizes newly available information relating to the definition of high-risk SCC, its pathophysiologic underpinnings, and its management. New prognostic information and staging systems are summarized that enable high-risk tumors to be defined more precisely than ever before. Many helpful tips are provided on the practical management of challenging cases, including multiple tumors/field cancerization, high-risk tumors, nodal metastases, and unresectable disease. The authors are all acknowledged experts in the emerging field of high-risk and advanced SCC.
CPT (R) 2020 Professional Edition is the definitive AMA-authored resource to help health care professionals correctly report and bill medical procedures and services. Providers want accurate reimbursement. Payers want efficient claims processing. Since the CPT (R) code set is a dynamic, everchanging standard, an outdated codebook does not suffice. Correct reporting and billing of medical procedures and services begins with CPT (R) 2020 Professional Edition. Only the AMA, with the help of physicians and other experts in the health care community, creates and maintains the CPT code set. No other publisher can claim that. No other codebook can provide the official guidelines to code medical services and procedures properly. Features and Benefits: The CPT (R) 2020 Professional Edition codebook covers hundreds of code, guideline and text changes and features: CPT (R) Changes, CPT (R) Assistant, and Clinical Examples in Radiology citations - provides cross-referenced information in popular AMA resources that can enhance your understanding of the CPT code set A comprehensive index - aids you in locating codes related to a specific procedure, service, anatomic site, condition, synonym, eponym or abbreviation to allow for a clearer, quicker search Anatomical and procedural illustrations - help improve coding accuracy and understanding of the anatomy and procedures being discussed Coding tips throughout each section - improve your understanding of the nuances of the code set Enhanced codebook table of contents - allows users to perform a quick search of the codebook's entire content without being in a specific section Section-specific table of contents - provides users with a tool to navigate more effectively through each section's codes Summary of additions, deletions and revisions - provides a quick reference to 2020 changes without having to refer to previous editions Multiple appendices - offer quick reference to additional information and resources that cover such topics as modifiers, clinical examples, add-on codes, vascular families, multianalyte assays and telemedicine services Comprehensive E/M code selection tables - aid physicians and coders in assigning the most appropriate evaluation and management codes Adhesive section tabs - allow you to flag those sections and pages most relevant to your work More full color procedural illustrations Notes pages at the end of every code set section and subsection
The 29th edition of Medicare RBRVS: The Physicians' Guide provides the much-needed updated information on the new 2020 Medicare Physician Payment Schedule, payment rules, conversion factor, CPT and HCPCS RVUs, and GPCIs that affect the physician practice. This book is a must-have tool for physician practices because it offers invaluable insight and information needed to understand Medicare's resource-based relative value scale (RBRVS) payment system, and to help physician practices establish physician charges and to calculate Medicare payments. Features and Benefits: The complete RVU table in an electronic file. Purchase the book and receive access to the complete RVU table in an Excel file format. Use the file to sort, filter, calculate, and present the data to meet your needs. Quarterly updates are also available. Initial file and quarterly updates will be delivered by an emailed link. Critical insight into the RBRVS system - detailed background information on the RBRVS system, an in-depth explanation on the key components and operation of the payment system, use of the RBRVS by Medicare and the private sector, geographic adjustments, conversion factors, limits on physician charges and CMS adoption of the Physician Practice Information Survey Data and other Practice Expense Methodology changes Updated information on the Medicare Physician Fee Schedule, payment rules, and the conversion factor - covers new payment rules that take effect in 2019 Updated RVUs for 2020 CPT (R) codes including every RVU element - Physician Work, Practice Expense (Facility and Nonfacility) and Professional Liability Insurance List of RVUs for CPT and HCPCS-coded procedures and services - calculate and establish physician charges using RBRVS relative values List of RVUs for anesthesiology services List of geographic practice cost indices (GPCIs) for each for each Medicare payment locality - Physician Work, Practice Expense and Malpractice Insurance
Ready to take your IT skills to the healthcare industry? This concise book provides a candid assessment of the US healthcare system as it ramps up its use of electronic health records (EHRs) and other forms of IT to comply with the government's Meaningful Use requirements. It's a tremendous opportunity for tens of thousands of IT professionals, but it's also a huge challenge: the program requires a complete makeover of archaic records systems, workflows, and other practices now in place.
This book points out how hospitals and doctors' offices differ from other organizations that use IT, and explains what's necessary to bridge the gap between clinicians and IT staff.Get an overview of EHRs and the differences among medical settingsLearn the variety of ways institutions deal with patients and medical staff, and how workflows varyDiscover healthcare's dependence on paper records, and the problems involved in migrating them to digital documentsUnderstand how providers charge for care, and how they get paidExplore how patients can use EHRs to participate in their own careExamine healthcare's most pressing problem--avoidable errors--and how EHRs can both help and exacerbate it
A sound practical guide to the complex world of management in psychiatric practice. It gives a theoretical overview of the management, structure, funding and politics of the NHS and focuses on both the various skills necessary for running services and personal development skills, with an emphasis on leadership and medical management skills.
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