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Books > Business & Economics > Business & management > Management & management techniques > Management decision making

Virus-Proof Your Small Business - 50 Ways To Survive The Covid-19 Crisis (Paperback): Douglas Kruger Virus-Proof Your Small Business - 50 Ways To Survive The Covid-19 Crisis (Paperback)
Douglas Kruger
R90 R71 Discovery Miles 710 Save R19 (21%) Ships in 7 - 10 working days

The past two decades were among the most prosperous in history, with over a billion people lifted out of extreme poverty. Then 2020 hit, and, along with it, the coronavirus pandemic. The effect on economies will be extreme. What can small businesses do to survive the Covid-19 crisis? Business coach and author Douglas Kruger provides actionable answers, with a list of 50 practical ways your business can survive – and even thrive – during this time of uncertainty.

Business survival entails a simple formula. You must achieve and maintain profits over costs. There are a remarkable number of creative things you can do to stay on the right side of this equation, provided you don’t lose your head. Do these things well and you’ll be able to keep your staff employed, continue to serve your customers, grow awareness of your brand, and even come out of this difficult period positioned for growth.

Right now, owners of small businesses need every smart-cut they can find. Virus-proof Your Small Business provides no fewer than 50, including how to manage and safeguard your cash flow; get your head around the size of the challenge and begin thinking in productive ways; cut costs without cutting employment; use different channels to deliver the same offering; ensure that those who supply you, and those you serve, stay open too.

An absolutely essential read for any small business owner in this challenging time.

CISA Certified Information Systems Auditor Study Guide (Paperback, 4th Edition): David L Cannon, Brian T. O'Hara, Allen... CISA Certified Information Systems Auditor Study Guide (Paperback, 4th Edition)
David L Cannon, Brian T. O'Hara, Allen Keele
R1,305 R1,013 Discovery Miles 10 130 Save R292 (22%) Ships in 7 - 11 working days

The ultimate CISA prep guide, with practice exams Sybex's CISA: Certified Information Systems Auditor Study Guide, Fourth Edition is the newest edition of industry-leading study guide for the Certified Information System Auditor exam, fully updated to align with the latest ISACA standards and changes in IS auditing. This new edition provides complete guidance toward all content areas, tasks, and knowledge areas of the exam and is illustrated with real-world examples. All CISA terminology has been revised to reflect the most recent interpretations, including 73 definition and nomenclature changes. Each chapter summary highlights the most important topics on which you'll be tested, and review questions help you gauge your understanding of the material. You also get access to electronic flashcards, practice exams, and the Sybex test engine for comprehensively thorough preparation. For those who audit, control, monitor, and assess enterprise IT and business systems, the CISA certification signals knowledge, skills, experience, and credibility that delivers value to a business. This study guide gives you the advantage of detailed explanations from a real-world perspective, so you can go into the exam fully prepared. * Discover how much you already know by beginning with an assessment test * Understand all content, knowledge, and tasks covered by the CISA exam * Get more in-depths explanation and demonstrations with an all-new training video * Test your knowledge with the electronic test engine, flashcards, review questions, and more The CISA certification has been a globally accepted standard of achievement among information systems audit, control, and security professionals since 1978. If you're looking to acquire one of the top IS security credentials, CISA is the comprehensive study guide you need.

Talking To Strangers - What We Should Know About The People We Don't Know (Paperback): Malcolm Gladwell Talking To Strangers - What We Should Know About The People We Don't Know (Paperback)
Malcolm Gladwell 2
R240 R192 Discovery Miles 1 920 Save R48 (20%) Ships in 5 - 10 working days

The #1 New York Times and top ten Sunday Times bestseller

'I love this book . . . reading it will actually change not just how you see strangers, but how you look at yourself, the news - the world. Reading this book changed me' Oprah Winfrey

The highly anticipated new book from Malcolm Gladwell, international bestselling author of The Tipping Point, Blink, Outliers, What the Dog Saw and David and Goliath

The routine traffic stop that ends in tragedy. The spy who spends years undetected at the highest levels of the Pentagon. The false conviction of Amanda Knox. Why do we so often get other people wrong? Why is it so hard to detect a lie, read a face or judge a stranger's motives?

Through a series of encounters and misunderstandings - from history, psychology and infamous legal cases - Malcolm Gladwell takes us on an intellectual adventure into the darker side of human nature, where strangers are never simple and misreading them can have disastrous consequences.

No one challenges our shared assumptions like Malcolm Gladwell. Here he uses stories of deceit and fatal errors to cast doubt on our strategies for dealing with the unknown, inviting us to rethink our thinking in these troubled times.

Tribe of Mentors - Short Life Advice From the Best in the World (Paperback): Timothy Ferriss Tribe of Mentors - Short Life Advice From the Best in the World (Paperback)
Timothy Ferriss 5
R455 R363 Discovery Miles 3 630 Save R92 (20%) Ships in 5 - 10 working days

When facing life’s questions, who do you turn to for advice? We all need mentors, particularly when the odds seem stacked against us. To find his own, bestselling author and podcast guru Tim Ferriss tracked down more than 100 eclectic experts to help him, and you, navigate life. Through short, action-packed profiles, he shares their secrets for success, happiness, meaning, and more. No matter the challenge or opportunity, something in these pages can help.

You will learn:

- The three books legendary investor Ray Dalio recommends most often

- Lessons and tips from elite athletes like Maria Sharapova, Kelly Slater, Tony Hawk and Dan Gable

- How and why Facebook co-founder Dustin Moskovitz says no to most incoming requests

- The meditation and mindfulness practices of David Lynch, Jimmy Fallon, Sharon Salzberg, Rick Rubin, Sarah Elizabeth Lewis and others

- The high-school loss that motivated actor Terry Crews for life . . . and how you can use the lesson

- Why TED curator Chris Anderson thinks ‘pursue your passion’ is terrible advice

- How Yuval Noah Harari’s Sapiens went from repeated rejections to global mega-bestseller

- Why comedian Patton Oswalt wishes at least one catastrophic failure on anyone in the arts

- Astrophysicist Janna Levin’s unique reframe that helps her see obstacles as opportunities

- Why actor Ben Stiller likes to dunk his head in a bucket of ice in the morning

TIM FERRISS is one of Fast Company’s ‘Most Innovative Business People’ and an early-stage tech investor/advisor in Uber, Facebook, Twitter, Alibaba and more. He is also the author of The 4-Hour Work Week, The 4-Hour Body, The 4-Hour Chef and Tools of Titans. The Observer and other media have named him ‘the Oprah of audio’ due to the influence of his podcast, The Tim Ferriss Show, which has exceeded 200 million downloads.

Risk Management  (Paperback, 4th Edition): A.C. Valsamakis, R.W. Vivian, G.S. du Toit Risk Management (Paperback, 4th Edition)
A.C. Valsamakis, R.W. Vivian, G.S. du Toit
R520 R485 Discovery Miles 4 850 Save R35 (7%) In stock

Management expert Drucker argues that risk management is as important as entrepreneurship and business skills in propelling economic growth.

A society that is able to control and cushion against disaster is better able to deploy its resources towards economic and social advancement.

In this new edition, the authors build on their unique and respected model of risk management for students, academics and professionals in the southern African context.

The Doodle Revolution - Unlock the Power to Think Differently (Paperback): Sunni Brown The Doodle Revolution - Unlock the Power to Think Differently (Paperback)
Sunni Brown
R418 R352 Discovery Miles 3 520 Save R66 (16%) Ships in 7 - 11 working days

There is NO SUCH THING as a mindless doodle What did Einstein, JFK, Edison, Marie Curie, and Henry Ford have in common? They were all inveterate doodlers. These powerhouse minds knew instinctively that doodling is deep thinking in disguise-a simple, accessible, and dynamite tool for innovating and solving even the stickiest problems. Sunni Brown's mission is to bring the power of the Doodle to the rest of us. She leads the Revolution defying all those parents, teachers, and bosses who say Stop doodling! Get serious! Grow up! She overturns misinformation about doodling, demystifies visual thinking, and shows us the power of applying our innate visual literacy. She'll teach you how to doodle any object, concept, or system imaginable, shift habitual thinking patterns, and transform boring text into displays that can engage any audience.

Super Thinking - Upgrade Your Reasoning and Make Better Decisions with Mental Models (Paperback): Gabriel Weinberg, Lauren... Super Thinking - Upgrade Your Reasoning and Make Better Decisions with Mental Models (Paperback)
Gabriel Weinberg, Lauren McCann 1
R391 R328 Discovery Miles 3 280 Save R63 (16%) Ships in 10 - 20 working days

Turn yourself into a superthinker and make the right decisions every time. You want to make better decisions. You want to be right more of the time professionally and personally. However, being more right consistently is a hard problem because the world is such a complex, evolving place. How do you navigate this complexity? Mental models are decision-making tools that guide our perception of the world and our behaviour in it. They help us understand life, make decisions and solve problems. The best models help us make intelligent investments, develop ground-breaking technologies and even travel to outer space. - Note your frame of reference before debating someone with different political views. If you understand how your perspective contrasts with someone else's you can prevent the conversation from getting hostile. - Apply the sunk cost fallacy to the end of a doomed project. Just because you've put a lot of hours into it doesn't mean that you have to keep going. - Before blaming someone, consider Hanlon's Razor, 'Never attribute to malice that which is adequately explained by carelessness'. - Try to solve mysteries with Occam's Razor, 'Among competing hypotheses, the one with the fewest assumptions should be selected'. When you hear hoof beats, think of horses not zebras. Building on our knowledge of well-known models such as the Bandwagon Effect or Paradigm Shift and introducing us to the lesser known like the Eisenhower Matrix or the Boiling Frog Symbol, this indispensable book distils the most effective mental models into a single, digestible volume. It will make even the most complex models accessible and engaging to enable you to make better, more informed decisions in every part of your life.

How Boards Work - And How They Can Work Better in a Chaotic World (Paperback): Dambisa Moyo How Boards Work - And How They Can Work Better in a Chaotic World (Paperback)
Dambisa Moyo
R355 R284 Discovery Miles 2 840 Save R71 (20%) In stock

'Highly instructive . . . provides thoughtful analysis' Financial Times 'Exactly what any prospective-or sitting-board member needs' Arianna Huffington 'A must read . . . highly engaging . . . an indispensable guide to how boards function, malfunction, and, most importantly, should operate better' Mohamed A. El-Erian Corporate boards have never been under greater pressure. They face hostility from every quarter: society, investors, and regulators. A Harvard study found that 51 percent of 18-29 year olds do not support market capitalism; in 2018, the Founder-CEO of Blackrock, the world's largest investor, warned CEOs of public companies that they "must not only deliver financial performance but also show how it makes a positive contribution to society;" On the 2020 campaign trail, U.S. Senators Bernie Sanders and Elizabeth Warren applauded such talk but warned that they expected action. HOW BOARDS WORK is, at its core, about the need for corporate boards to fundamentally change. Not least of which is the need for the boards and the corporations that they lead to adapt to the rapid changes in business, geopolitics, technology and societal norms currently afoot. Most people, including business executives and employees, even shareholders and many legislators, understand little about what boards actually do. HOW BOARDS WORK will fill that vacuum by bringing readers into boardrooms for an insider's view of the tensions and shortcomings of boards, the conflicting priorities and trade-offs they face, and why some fail and others succeed.

The Secret Lives of Customers - A Detective Story about Solving the Mystery of Customer Behavior (Hardcover): David S. Duncan The Secret Lives of Customers - A Detective Story about Solving the Mystery of Customer Behavior (Hardcover)
David S. Duncan
R488 R401 Discovery Miles 4 010 Save R87 (18%) In stock
Uncharted - How to Navigate the Future (Paperback): Margaret Heffernan Uncharted - How to Navigate the Future (Paperback)
Margaret Heffernan
R360 R303 Discovery Miles 3 030 Save R57 (16%) Ships in 7 - 11 working days
Framers - Human Advantage in an Age of Technology and Turmoil (Hardcover): Kenneth Cukier, Viktor Mayer-Schoenberger, Francis... Framers - Human Advantage in an Age of Technology and Turmoil (Hardcover)
Kenneth Cukier, Viktor Mayer-Schoenberger, Francis de Vericourt
R515 R425 Discovery Miles 4 250 Save R90 (17%) Ships in 10 - 20 working days

'Wonderfully stimulating... will teach you to see around corners' -- Tim Harford 'A paean to cognitive agility and the elasticity of the imagination' -- The Economist 'A tightly written prescription for smart thinking' -- Financial Times The power of mental models to make better decisions We're always told that humans make bad decisions and that more data is better. But this is backwards: people are actually good at decisions because we use mental models and can envision new realities outside of data. Great outcomes don't depend so much on the final moment of choosing but on generating better alternatives to choose between. That's framing. It's a cognitive muscle we can strengthen to improve our lives, work and future -- to meet our moment of economic upheaval, social tensions and existential threats. Framers shows how.

High Conflict - Why We Get Trapped and How We Get Out (Hardcover): Amanda Ripley High Conflict - Why We Get Trapped and How We Get Out (Hardcover)
Amanda Ripley
R355 Discovery Miles 3 550 Ships in 12 - 17 working days

When we are baffled by the insanity of the "other side"-in our politics, at work, or at home-it's because we aren't seeing how the conflict itself has taken over. That's what "high conflict" does. It's the invisible hand of our time. And it's different from the useful friction of healthy conflict. That's good conflict, and it's a necessary force that pushes us to be better people. High conflict, by contrast, is what happens when discord distills into a good-versus-evil kind of feud, the kind with an us and a them. In this state, the normal rules of engagement no longer apply. The brain behaves differently. We feel increasingly certain of our own superiority and, at the same time, more and more mystified by the other side. New York Times bestselling author and award-winning journalist Amanda Ripley investigates how good people get captured by high conflict-and how they break free. Our journey begins in California, where a world-renowned conflict expert struggles to extract himself from a political feud. Then we meet a Chicago gang leader who dedicates his life to a vendetta-only to find himself working beside the man who killed his childhood idol. Next, we travel to Colombia, to find out whether thousands of people can be nudged out of high conflict at scale. Finally, we return to America to see what happens when a group of liberal Manhattan Jews and conservative Michigan corrections officers choose to stay in each other's homes in order to understand one another better. All these people, in dramatically different situations, were drawn into high conflict by similar forces, including conflict entrepreneurs, humiliation, and false binaries. But ultimately, all of them found ways to transform high conflict into something good, something that made them better people. They rehumanized and recatego rized their opponents, and they revived curiosity and wonder, even as they continued to fight for what they knew was right. People do escape high conflict. Individuals-even entire communities-can short-circuit the feedback loops of outrage and blame, if they want to. This is a mind-opening new way to think about conflict that will transform how we move through the world.

Radical Uncertainty - Decision-Making Beyond the Numbers (Paperback): John Kay, Mervyn King Radical Uncertainty - Decision-Making Beyond the Numbers (Paperback)
John Kay, Mervyn King
R400 R347 Discovery Miles 3 470 Save R53 (13%) Ships in 7 - 11 working days

Some uncertainties are resolvable. The insurance industry's actuarial tables and the gambler's roulette wheel both yield to the tools of probability theory. Most situations in life, however, involve a deeper kind of uncertainty, a radical uncertainty for which historical data provide no useful guidance to future outcomes. Radical uncertainty concerns events whose determinants are insufficiently understood for probabilities to be known or forecasting possible. Before President Barack Obama made the fateful decision to send in the Navy Seals, his advisers offered him wildly divergent estimates of the odds that Osama bin Laden would be in the Abbottabad compound. In 2000, no one-not least Steve Jobs-knew what a smartphone was; how could anyone have predicted how many would be sold in 2020? And financial advisers who confidently provide the information required in the standard retirement planning package-what will interest rates, the cost of living, and your state of health be in 2050?-demonstrate only that their advice is worthless. The limits of certainty demonstrate the power of human judgment over artificial intelligence. In most critical decisions there can be no forecasts or probability distributions on which we might sensibly rely. Instead of inventing numbers to fill the gaps in our knowledge, we should adopt business, political, and personal strategies that will be robust to alternative futures and resilient to unpredictable events. Within the security of such a robust and resilient reference narrative, uncertainty can be embraced, because it is the source of creativity, excitement, and profit.

Future-Proofing You - Twelve Truths for Creating Opportunity, Maximizing Wealth, and Controlling your Destiny in an Uncertain... Future-Proofing You - Twelve Truths for Creating Opportunity, Maximizing Wealth, and Controlling your Destiny in an Uncertain World (Hardcover)
Jay Samit
R444 Discovery Miles 4 440 Ships in 12 - 17 working days

With the right mindset and insight, anyone can become a millionaire. Are you tired of just paying bills until you die? Are you wasting your life at a job that doesn't make you fulfilled or financially secure? Then Future Proofing You: Twelve Truths for Creating Opportunity, Maximizing Wealth, and Controlling Your Destiny in an Uncertain World is for you. In this life-changing book, celebrated author and entrepreneur Jay Samit, who's worked with such visionaries as Bill Gates, Steve Jobs, Reid Hoffman, and hundreds of successful entrepreneurs, shares the key understandings and step-by-step process for becoming rich and never needing another job again. To prove the power of his 12 Truths, Samit also details the journey of how he mentored a broke millennial with these principles and empowered him to go from being on welfare to becoming a self-made millionaire in one year. Building upon the principles in his internationally acclaimed book Disrupt You, Samit explains: How to identify an idea and market to start your business How to build a virtual company with little or no capital The latest free software tools for managing your business Ways to get a piece of a trillion-dollar opportunity bigger than mobile How to harness the three primary fears of others to generate more sales Strategies for finding the right mentors to accelerate your success Techniques to structure any deal for creating recurring revenue and lasting wealth This book is perfect for anyone who is tired of jobs with no security, hopes to truly realize their professional and personal potential, and is looking for a way to build a better life for them and their family. Future Proofing You also belongs on the bookshelves of entrepreneurs and intrapreneurs everywhere who hope to inspire their teams to become something greater than what they already are.

Think Like a Rocket Scientist - Simple Strategies You Can Use to Make Giant Leaps in Work and Life (Paperback): Ozan Varol Think Like a Rocket Scientist - Simple Strategies You Can Use to Make Giant Leaps in Work and Life (Paperback)
Ozan Varol
R387 R328 Discovery Miles 3 280 Save R59 (15%) Ships in 7 - 11 working days
How Boards Work - And How They Can Work Better in a Chaotic World (Hardcover): Dambisa Moyo How Boards Work - And How They Can Work Better in a Chaotic World (Hardcover)
Dambisa Moyo
R642 R521 Discovery Miles 5 210 Save R121 (19%) Ships in 10 - 20 working days

'Highly instructive . . . provides thoughtful analysis' Financial Times 'Exactly what any prospective-or sitting-board member needs' Arianna Huffington 'A must read . . . highly engaging . . . an indispensable guide to how boards function, malfunction, and, most importantly, should operate better' Mohamed A. El-Erian Corporate boards are under great pressure. Scandals and malpractice at companies like GE, Theranos and WeWork have raised justified questions among regulators, shareholders, and the public about the quality of corporate governance. Boards face ever-louder demands to weigh in on questions of climate change, racial and gender equity, data privacy, and other social issues that range far beyond their traditional mandate: choosing the CEO and endorsing corporate strategy. In HOW BOARDS WORK, prizewinning economist, veteran board director, and bestselling author Dambisa Moyo offers an insider's view of corporate boards as they are buffeted by the turbulence of our times. Drawing on her decade of experience serving on corporate boards, Moyo lays out what it is that boards actually do, and she outlines how they must adapt to survive the challenges of coming years. Corporations need boards that are more transparent, more knowledgeable, more diverse, and more deeply involved in setting the strategic course of the companies they lead. HOW BOARDS WORK is an urgent road map for how boards can steer companies through tomorrow's challenges and ensure they thrive to benefit their employees, shareholders, and society at large.

Decisions - The Complexities of Individual and Organizational Decision-Making (Paperback): Karin Brunsson, Nils Brunsson Decisions - The Complexities of Individual and Organizational Decision-Making (Paperback)
Karin Brunsson, Nils Brunsson
R588 Discovery Miles 5 880 Ships in 12 - 17 working days

Decision-making is an activity in which everyone is engaged on a more or less daily basis. In this book, Karin Brunsson and Nils Brunsson explore the intricacies of decision-making for individuals and organizations. When, how and why do they make decisions? The authors identify four distinct ways of reasoning that decision-makers use. The consequences of decisions vary: some promote action, others impede it, and some produce more responsibility than others. With in-depth discussions of rationality, justifications and hypocrisy, the authors show how organizational and political decision processes become over-complicated and difficult for both decision makers and external observers to understand. Decisions is a concise and easy-to-read introduction to a highly significant and intriguing topic. Based on research from several fields, it provides useful reading and essential knowledge for scholars and students throughout the social sciences and for everyone who wants to understand their own decisions and those of others.

25 Need-To-Know Strategy Tools (Paperback): Vaughan Evans 25 Need-To-Know Strategy Tools (Paperback)
Vaughan Evans
R270 R238 Discovery Miles 2 380 Save R32 (12%) In stock

Includes 10 handy do's and don'ts of strategy development

* Need powerful decision-making tools at your fingertips?

* Want to get the most out of strategic thinking models like Porter's Five Forces?

* Only want what you need to know, rather than reams of theory?

With the critical strategy tools required to drive your business forward, this book tells you what you need to know, fast.

Twenty Ways to Assess Personnel - Different Techniques and their Respective Advantages (Paperback): Adrian Furnham Twenty Ways to Assess Personnel - Different Techniques and their Respective Advantages (Paperback)
Adrian Furnham
R1,006 Discovery Miles 10 060 Ships in 7 - 11 working days

Over the years, there has been more and more research to test the validity of personnel assessment methods, an area which is far from easy. This book compares traditional practices against new techniques, including social media analytics, wearables, mobile phone logs, and gamification. Researchers and businesses alike know the importance of making good, and avoiding bad, selection decisions, but are unsure of how to proceed effectively. This book maps out the viable options and advises on best practice. The author combines both practical applications and academic, psychological research to explain how each method works, the theory behind it, and the extent of the evidence that supports it.

Framers - Human Advantage in an Age of Technology and Turmoil (Paperback): Kenneth Cukier, Viktor Mayer-Schoenberger, Francis... Framers - Human Advantage in an Age of Technology and Turmoil (Paperback)
Kenneth Cukier, Viktor Mayer-Schoenberger, Francis de Vericourt
R350 R280 Discovery Miles 2 800 Save R70 (20%) Ships in 5 - 10 working days

'Wonderfully stimulating... will teach you to see around corners' -- Tim Harford 'A paean to cognitive agility and the elasticity of the imagination' -- The Economist 'A tightly written prescription for smart thinking' -- Financial Times The power of mental models to make better decisions We're always told that humans make bad decisions and that more data is better. But this is backwards: people are actually good at decisions because we use mental models and can envision new realities outside of data. Great outcomes don't depend so much on the final moment of choosing but on generating better alternatives to choose between. That's framing. It's a cognitive muscle we can strengthen to improve our lives, work and future -- to meet our moment of economic upheaval, social tensions and existential threats. Framers shows how.

The Ten Equations That Rule the World - And How You Can Use Them Too (Hardcover): David Sumpter The Ten Equations That Rule the World - And How You Can Use Them Too (Hardcover)
David Sumpter
R547 R447 Discovery Miles 4 470 Save R100 (18%) Ships in 7 - 11 working days
Key Management Models, Travel Edition (Paperback): Gerben van den Berg, Paul Pietersma Key Management Models, Travel Edition (Paperback)
Gerben van den Berg, Paul Pietersma
R438 R394 Discovery Miles 3 940 Save R44 (10%) Ships in 12 - 17 working days

This best selling management book is a true classic. If you want to be a model manager, keep this new, even better 3rd edition close at hand. Key Management Models has the winning combination of brevity and clarity, giving you short, practical overviews of the top classic and cutting edge management models in an easy-to-use, ready reference format. Whether you want to remind yourself about models you've already come across, or want to find new ones, you'll find yourself referring back to it again and again. It's the essential guide to all the management models you'll ever need to know about. Includes the classic and essential management models from the previous 2 editions. Thoroughly updated to include cutting edge new models. Two-colour illustrations and case studies throughout.

The Toyota Way to Lean Leadership:  Achieving and Sustaining Excellence through Leadership Development (Hardcover, Ed): Jeffrey... The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence through Leadership Development (Hardcover, Ed)
Jeffrey Liker, Gary Convis
R691 R558 Discovery Miles 5 580 Save R133 (19%) In stock

The Missing Link to Toyota-Style Success--LEAN LEADERSHIP

Winner of the 2012 Shingo Research and Professional Publications Award

"This great book reveals the secret ingredient to lean success: lean leadership. Not only is it a pleasure to read, but it is also deep and enlightening. This book is an absolute must-read for anyone interested in lean: it's both an eye opener and a game changer."
--Michael Balle, Ph.D., coauthor of "The Gold Mine" and "The Lean Manager"

"This will immediately be recognized as the most important book ever published to understand and guide 'True North Lean' and the goal of perpetual business excellence."
--Ross E. Robson, President and CEO, DnR Lean, LLC, and the original Director of The Shingo Prize

"An excellent book that will shape leadership development for decades to come."
--Karen Martin, Principal, Karen Martin & Associates, and author of "The Kaizen Event Planner"

About the Book:

TOYOTA. The name signifies greatness-- world-class cars and game-changing business thinking. One key to the Toyota Motor Company's unprecedented success is its famous production system and its lesser-known product development program. These strategies consider the end user at every turn and have become the model for the global lean business movement.

All too often, organizations adopting lean miss the most critical ingredient--lean leadership. Toyota makes enormous investments in carefully selecting and intensively developing leaders who fit its unique philosophy and culture. Thanks to the company's lean leadership approach, explains "Toyota Way" author Jeffrey Liker and former Toyota executive Gary Convis, the celebrated carmaker has set into motion a drive for continuous improvement at all levels of its business. This has allowed for: Constant growth: Toyota increased profitability for 58 consecutive years--slowing down only in the face of 2008's worldwide financial difficulties, the recall crisis, and the worst Japanese earthquake of the century. Unstoppable inventiveness: Toyota's approach to innovative thinking and problem solving has resulted in top industry ratings and incredible customer satisfaction, while allowing the company to weather these three crises in rapid succession and to come out stronger. Strong branding and respect: Toyota's reputation was instrumental in the company's ability to withstand the recalls-driven media storm of 2010.

But what looked to some to be a sinking ship is once again running under a full head of steam. Perhaps the Toyota culture had weakened, but lean leadership was the beacon that showed the way back.

In fact, writes Liker, the company is "as good and perhaps a better model for lean leadership than it ever has been." of innovation and growth. Yet, "Industry Week" reports that just 2 percent of companies using lean processes can likewise claim to have had long-term success. What the other 98 percent lack is unified leadership with a common method and philosophy.

If you want to get lean, you have to take it to the leadership level. "The Toyota Way to Lean Leadership" shows you how.

Solve Problems - Learn How to Resolve Issues and Reach Your Goals (Paperback, 2nd Revised): Kate Keenan Solve Problems - Learn How to Resolve Issues and Reach Your Goals (Paperback, 2nd Revised)
Kate Keenan
R134 R127 Discovery Miles 1 270 Save R7 (5%) Ships in 12 - 17 working days
Talking to Strangers - What We Should Know about the People We Don't Know (Paperback): Malcolm Gladwell Talking to Strangers - What We Should Know about the People We Don't Know (Paperback)
Malcolm Gladwell 1
R170 Discovery Miles 1 700 Ships in 12 - 17 working days

The routine traffic stop that ends in tragedy. The spy who spends years undetected at the highest levels of the Pentagon. The false conviction of Amanda Knox. Why do we so often get other people wrong? Why is it so hard to detect a lie, read a face or judge a stranger's motives? Through a series of encounters and misunderstandings - from history, psychology and infamous legal cases - Malcolm Gladwell takes us on an intellectual adventure into the darker side of human nature, where strangers are never simple and misreading them can have disastrous consequences. No one challenges our shared assumptions like Malcolm Gladwell. Here he uses stories of deceit and fatal errors to cast doubt on our strategies for dealing with the unknown, inviting us to rethink our thinking in these troubled times.

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