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Books > Business & Economics > Business & management > Office & workplace > Office management

Dismissal (Paperback, 3rd ed): John Grogan Dismissal (Paperback, 3rd ed)
John Grogan
R947 R713 Discovery Miles 7 130 Save R234 (25%) In stock

Dismissal remains the most thorough and comprehensive work available on a problem that confronts employers, lawyers, judges and arbitrators every working day - when is it fair to terminate the relationship with employees, for whatever reason this regrettable step may be deemed necessary? This work deals with all the circumstances in which dismissals arise and are challenged - from dismissals for misconduct and incapacity, through retrenchments, automatically unfair dismissals, dismissals of protected and unprotected strikers, to the procedures required before such dismissals can lawfully be effected and challenged. Written in the clear and readable style for which the author has become acclaimed, the exposition of each principle is illustrated with examples drawn from the case law. This third edition adds many judgments handed down since the second edition was published four years ago, and incorporates judgments law and statutory amendments that have been handed down or enacted since then. Dismissal forms a volume in a quartet by the author, and should where necessary be read with its companion volumes - Employment Rights, Collective Labour Law and Labour Litigation & Dispute Resolution.

The Remuneration Handbook For Africa (Paperback, 3rd Edition): Dr. Mark Bussin The Remuneration Handbook For Africa (Paperback, 3rd Edition)
Dr. Mark Bussin
R449 Discovery Miles 4 490 Ships in 20 - 25 working days

Dr Mark Bussin has consistently contributed to the development of a host of human resource managers in the remuneration field in Africa via his corporate and consulting experience, wise counsel, writings, and hundreds of lectures, TV and radio interviews. He has developed a generation of remuneration experts, helped define the field of practice, and made a significant contribution to the national level of excellence in the field.

How we remunerate employees reflects the dynamics of the market and context in which we operate. It aligns at all times to the strategic direction and specific value drivers of the businesses within which our organisation operates. Remuneration plays a critical role in attracting, motivating and retaining high-performing individuals. Remuneration also reinforces, encourages and promotes superior performance.

Through variable remuneration linked to value drivers, superior performance is recognised and rewarded, while poor performance and under-achievement are coached and managed. Remuneration is never a stand-alone management process, but is rather fully integrated into other management processes, such as the performance management process, and the overall Human Resources policies.

Fundamentals of office management (Paperback): E.J. Ferreira, A. Erasmus, D. Groenewald, A. de Beer, K. Kampher Fundamentals of office management (Paperback)
E.J. Ferreira, A. Erasmus, D. Groenewald, A. de Beer, K. Kampher
R260 R220 Discovery Miles 2 200 Save R40 (15%) Ships in 4 - 8 working days

Fundamentals of office management is aimed specifically at students studying office management and business administration at higher education institutions, as well as employees in an office environment. The topics covered have been identified by researching the tasks and responsibilities of office professionals in different organisations in South Africa.

Transformational Coaching To Lead Culturally Diverse Teams (Paperback): Sunny Stout-Rostron Transformational Coaching To Lead Culturally Diverse Teams (Paperback)
Sunny Stout-Rostron
R320 R298 Discovery Miles 2 980 Save R22 (7%) Ships in 5 - 10 working days

In this book, Dr Sunny Stout-Rostron examines real-world experience and the contemporary literature on group and team coaching. She analyses how team coaching can guide coaches to help leaders and teams flourish in complex, culturally diverse organisations. As well as presenting a variety of team coaching models she also presents her own model, High-Performance Relationship Coaching, the result of many years of working with global corporate teams.

Dr Stout-Rostron illuminates how team coaches can help teams to learn from and interpret their own experiences, and to understand the complexity of the environment in which they work. Her team coaching model is explored over eight chapters, beginning with the role of the business team coach and leadership coaching processes. She evaluates how to work in the Fourth Industrial Revolution and how to shift culture through transformative leadership coaching, explains the depth of relationship systems coaching, and explores how to apply a variety of methods including Ubuntu coaching.

The book encourages team coaches to develop deep self-awareness, team awareness, cultural diversity awareness and wider systemic and relationship awareness. Filled with practical stories and examples, it describes how to work successfully with these models in the real world.

Transformational Coaching To Lead Culturally Diverse Teams is a key guide for coaches in practice and in training, HR and L&D professionals and executives in a coaching role. This is essential reading for all team coaches.

No Rules Rules - Netflix And The Culture Of Reinvention (Paperback): Reed Hastings, Erin Meyer No Rules Rules - Netflix And The Culture Of Reinvention (Paperback)
Reed Hastings, Erin Meyer 1
R340 R243 Discovery Miles 2 430 Save R97 (29%) Pre-order

How do you build the most dynamic, disruptive business on earth? This is the Netflix founder's radical blueprint.

*Hard work is irrelevant.
*Be radically honest.
*Adequate performance gets a generous severance.
*And never, ever try to please your boss.

These are some of the ground rules if you work at Netflix. They are part of a unique cultural experiment that explains how the company has transformed itself at lightning speed from a DVD mail order service into a streaming superpower – with 125 million fervent subscribers and a market capitalisation bigger than Disney. Finally Reed Hastings, Netflix Chairman and CEO, is sharing the secrets that have revolutionised the entertainment and tech industries. With INSEAD business school professor Erin Meyer, he will explore his leadership philosophy – which begins by rejecting the accepted beliefs under which most companies operate – and how it plays out in practice at Netflix.

From unlimited holidays to abolishing financial approvals, Netflix offers a fundamentally different way to run any organisation, one far more in tune with a fast-paced world. For anyone interested in creativity, productivity and innovation, the Netflix culture is something close to a holy grail. This book will make it, and its creator, fully accessible for the first time.

Tagging For Talent - The Hidden Power Of Social Recognition In The Workplace (Paperback): Michael S. Salone Tagging For Talent - The Hidden Power Of Social Recognition In The Workplace (Paperback)
Michael S. Salone
R363 Discovery Miles 3 630 Ships in 20 - 25 working days

Tagging for Talent introduces a breakthrough approach for human resources, talent managers, senior executives and line managers to find hidden talent from within their own organizations. This unique method challenges the status quo of talent identification and succession planning with an easy crowdsourcing approach to competency recognition.

This is not a book about using social media, but a true business solution using the natural behaviors of your workforce to self-identify potential myriad of talent. It speaks to HR professionals, Talent Manager and senior leaders who are looking for simple to use, real-life solutions that can be implemented in business today. Employees already see the power of tagging and view this innovative approach as a fun way to recognizing talent, versus the old method of waiting for their manager to see or perceive their strengths.

For years, executives have been asking, “Why am I spending all of this time and money when I keep getting the same results?” Tagging for Talent inspires leaders to tap into the power of the crowd, along with practical guidance on how to put a peer-based tagging system in place―and take their company up a notch!

Michael Salone is an international HR expert, sought-after speaker, and author. Michael is CEO of 3-6TY, a unique consulting firm which uses the power of the crowd to share knowledge and identify talent for organizations. Michael has helped multi-billion dollar companies, Alstom and Schlumberger and clients Carnegie Mellon University, the United Nations, Total, Eczacibasi Group and Michelin (just to name a few) identify the strengths they have inside their organizations. By observing and helping companies quickly and accurately identify talent, Michael has saved companies millions of dollars, increased company morale and aided them in sustaining success―and taking it up a notch.

Managing Safety in the Office Environment (Paperback): Managing Safety in the Office Environment (Paperback)
R203 R172 Discovery Miles 1 720 Save R31 (15%) Ships in 4 - 8 working days
The New Me (Paperback): Halle Butler The New Me (Paperback)
Halle Butler 1
R255 R213 Discovery Miles 2 130 Save R42 (16%) Ships in 10 - 15 working days

'Terrific. So funny' Zadie Smith 'Monstrously depressing but so comic and well observed that I didn't really mind .... It is great' Dolly Alderton 'A dark comedy of female rage' Catherine Lacey 'Brilliant. For fans of Ottessa Moshfegh's My Year of Rest and Relaxation' Pandora Sykes 'Funny, shocking, clever, and hugely entertaining' Roddy Doyle 'A definitive work of milennial literature' Jia Tolentino 'The best thing I've read in years' Emma Jane Unsworth 'Vicious ... hilariously spot on' Guardian In a windowless office, a woman explains something from her real, nonwork life - about the frustration and indignity of returning her online shopping - to her colleagues. One wears a topknot. Another checks her pedometer. Watching them all is Millie. Thirty-years-old and an eternal temp, she says almost nothing, almost all of the time. But then the possibility of a permanent job arises. Will it bring the new life Millie is envisioning - one involving a gym membership, a book club, and a lot less beer and TV - finally within reach? Or will it reveal just how hollow that vision has become? 'Made me laugh and cry enough times to feel completely reborn' The Paris Review 'A definite work of millennial literature. Wretchedly riveting, with the sick, obsessive pleasure of looking under a bandage at a wound' The New Yorker 'So darkly funny and acutely observed that it feels like a documentary' Andrew McMillan 'Anyone who has ever felt like their life is going nowhere - and to make it worse, going nowhere in an achingly slow manner - will recognize themselves' Nylon

Office Practice - Level 2 (Paperback): Neeltje du Plessis, Mariette Dreyer, Victor Rodseth Office Practice - Level 2 (Paperback)
Neeltje du Plessis, Mariette Dreyer, Victor Rodseth
R210 R177 Discovery Miles 1 770 Save R33 (16%) Ships in 5 - 10 working days

The series is designed to meet the needs of students and lecturers of the National Certificate Vocational. To facilitate students' learning, the following features are used in the series: Content is written in easy-to-understand language, key terms are carefully explained, using everyday English, case studies show how to apply the theory in the work environment, the study skills sections help students make the most of their learning in class and prepare for the exams, there are many practice activities and questions with model answers at the back of the title, checklists assist students to make sure that they have covered all the skills and content in each chapter, and summaries at the end of each chapter are useful for exam revision. Lecturers using the series can teach with confidence because content is comprehensive, up-to-date, and meets all the curriculum requirements for the subject, outcomes and assessment standards are clearly identified, and assessment tasks and activities are aligned to the outcomes and assessment standards. Prescribing lecturers have access to comprehensive lecturer support material on CD including model answers to assessments in the textbook, additional assessments with model answers, rubrics for assessments, and general reference material on teaching outcomes-based education. The series is available for all programmes, all fundamental and compulsory subjects, and all elective and optional subjects.

Planning Office Space (Paperback): Yuri Martens Planning Office Space (Paperback)
Yuri Martens
R563 R436 Discovery Miles 4 360 Save R127 (23%) Ships in 10 - 15 working days

When planning a new office, designers and their clients are faced with many challenges and questions. They have to think about practical issues such as spatial needs, proximity relations, IT infrastructure and furniture, but also more strategic issues such as occupancy costs, effectiveness of the working environment, and environmental impact. One of the most fundamental questions during the briefing stage concerns the office concept: what kind of office design best suits the working processes and culture of the organisation? Should all employees have their own workstation or are they going to share desks? Would enclosed offices or a more open working environment be better? Perhaps a solution that holds the middle is best? How many and what kind of meeting spaces do we need? Planning Office Spaces is a clear, accessible book written to help solve these problems, looking at each of these issues in turn and showing the alternatives on offer and what the advantages and disadvantages are. It is ideally suited for both office designers and their clients to help them reach the best, most suitable office design while ensuring that they have considered all of the issues that need to be addressed.

Office Optional - How to Build a Connected Culture with Virtual Teams (Paperback): Larry English Office Optional - How to Build a Connected Culture with Virtual Teams (Paperback)
Larry English
R396 Discovery Miles 3 960 Ships in 7 - 11 working days
Operational Excellence in Your Office - A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques (Paperback):... Operational Excellence in Your Office - A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques (Paperback)
Kevin J. Duggan, Tim Healey
R1,132 Discovery Miles 11 320 Ships in 10 - 15 working days

Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow-in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.

The Administrative Professional - Technology & Procedures, Spiral bound Version (Spiral bound, 15th edition): Dianne S. Rankin,... The Administrative Professional - Technology & Procedures, Spiral bound Version (Spiral bound, 15th edition)
Dianne S. Rankin, Kellie Ann Shumack
R1,303 R1,096 Discovery Miles 10 960 Save R207 (16%) Ships in 15 - 25 working days

The Fifteenth Edition of this trusted text focuses on preparing you for employment in today's increasingly dynamic, digital, and global environment. The authors emphasize helping you to understand employers' expectations; build confidence; and develop the knowledge and skills necessary to become a strong, competent employee and leader. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY AND PROCEDURES, Fifteenth Edition, features updated content, an appealing design, an abundance of practical applications, and a new MindTap website to enhance learning and engage your interest right from the start.

Contemporary HRM Issues in the 21st Century (Paperback): Peter Holland Contemporary HRM Issues in the 21st Century (Paperback)
Peter Holland
R1,099 R1,014 Discovery Miles 10 140 Save R85 (8%) Ships in 10 - 15 working days

Contemporary HRM Issues in the 21st Century is an illuminating textbook for postgraduate students and active managers wanting to develop their understanding of issues and challenges emerging in the 21st century workplace from a HRM perspective. This edited collection, with contributions from experts in the field of HR policy development, is split into four sections. Section One explores the contemporary workforce and critical elements of managing HRM in a knowledge-based economy. Section Two focuses on psychological concerns for the individual at work, career management and emotional labour to better understand how to manage an increasingly diverse workforce. Section Three looks at managing HR issues in the workplace, such as crisis management, mental health and violence in the workplace. The final section of this book looks at current and emerging debates surrounding HRM, including: sustainable HRM; cyber-vetting; biological monitoring and surveillance; codes and conduct; job-design in the age of technology; and, Artificial Intelligence (AI). All of these are vital and often contentious areas within HRM policy-making and practice. This book sets out these debates and issues to engage both students and managers working in the fields of Global HRM and Human Resource policy-making.

The Essential Guide to Family & Medical Leave (Paperback, 5th ed.): Lisa Guerin, Deborah C England The Essential Guide to Family & Medical Leave (Paperback, 5th ed.)
Lisa Guerin, Deborah C England
R1,155 R884 Discovery Miles 8 840 Save R271 (23%) Ships in 7 - 11 working days
Inventing Equal Opportunity (Paperback): Frank Dobbin Inventing Equal Opportunity (Paperback)
Frank Dobbin
R828 R647 Discovery Miles 6 470 Save R181 (22%) Ships in 10 - 15 working days

Equal opportunity in the workplace is thought to be the direct legacy of the civil rights and feminist movements and the landmark Civil Rights Act of 1964. Yet, as Frank Dobbin demonstrates, corporate personnel experts--not Congress or the courts--were the ones who determined what equal opportunity meant in practice, designing changes in how employers hire, promote, and fire workers, and ultimately defining what discrimination is, and is not, in the American imagination.

Dobbin shows how Congress and the courts merely endorsed programs devised by corporate personnel. He traces how the first measures were adopted by military contractors worried that the Kennedy administration would cancel their contracts if they didn't take "affirmative action" to end discrimination. These measures built on existing personnel programs, many designed to prevent bias against unionists. Dobbin follows the changes in the law as personnel experts invented one wave after another of equal opportunity programs. He examines how corporate personnel formalized hiring and promotion practices in the 1970s to eradicate bias by managers; how in the 1980s they answered Ronald Reagan's threat to end affirmative action by recasting their efforts as diversity-management programs; and how the growing presence of women in the newly named human resources profession has contributed to a focus on sexual harassment and work/life issues.

"Inventing Equal Opportunity" reveals how the personnel profession devised--and ultimately transformed--our understanding of discrimination.

Whiplash - How to Survive Our Faster Future (Paperback): Joi Ito, Jeff Howe Whiplash - How to Survive Our Faster Future (Paperback)
Joi Ito, Jeff Howe 1
R429 R351 Discovery Miles 3 510 Save R78 (18%) Ships in 7 - 11 working days
Managing Challenging Clients - Building Effective Relationships with Difficult Customers (Paperback, 1st ed. 2012): Aryanne Oade Managing Challenging Clients - Building Effective Relationships with Difficult Customers (Paperback, 1st ed. 2012)
Aryanne Oade
R1,261 R927 Discovery Miles 9 270 Save R334 (26%) Ships in 10 - 15 working days

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

Workshift - Future-Proof Your Organization for the 21st Century (Hardcover): Jason M. Morwick, Robyn Bews, Emily A Klein, Tim... Workshift - Future-Proof Your Organization for the 21st Century (Hardcover)
Jason M. Morwick, Robyn Bews, Emily A Klein, Tim Lorman
R1,224 R963 Discovery Miles 9 630 Save R261 (21%) Ships in 10 - 15 working days

"Workshift" provides a detailed blueprint for organizations transitioning into the virtual workplace where employees are always connected, and work is no longer a destination. The intent is to provide practical lessons on why (and how) some organizations are further ahead, and what all organizations can learn to realize the potential of the virtual workplace. Specifically, "Workshift" will detail essential factors that determine success, including the following:
- Determining business drivers and measures of success
- Technology and organizational readiness gap assessments
- Developing a robust Workshift strategy
- Establishing buy-in and stakeholder management
- Creating a systematic approach to implementation and acceptance management
- Determining and monitoring success and individual and organizational metrics
Through a stimulating blend of case studies, research, storytelling, and smart thinking, "Workshift" offers a never-before-documented road map for taking organizations from awareness to adoption.

Administrative Management - Setting People Up for Success (Paperback, International Edition): Carlene Cassidy Administrative Management - Setting People Up for Success (Paperback, International Edition)
Carlene Cassidy
R1,190 R1,003 Discovery Miles 10 030 Save R187 (16%) Ships in 15 - 25 working days

Master the skills needed for success in today's rapidly changing work environment with the useful, practical management tools and insights found only in ADMINISTRATIVE MANAGEMENT: SETTING PEOPLE UP FOR SUCCESS. Readers discover the keys to functioning at the highest level in today's professional work environment. This unique book helps readers navigate and respond most effectively to contemporary work challenges. The authors use their extensive experience to highlight actual valuable tools that truly set readers up for success. A concise, inviting approach introduces basic, critical management concepts for a full understanding of the goals, functions, and responsibilities of today's managers. Readers learn how to identify opportunities to package their skills and sell their strengths for both immediate and long-term professional success.

BWL-Formeln fur Dummies (German, Paperback, 2. Auflage): Tobias Amely BWL-Formeln fur Dummies (German, Paperback, 2. Auflage)
Tobias Amely
R269 Discovery Miles 2 690 Ships in 10 - 15 working days
Flow in the Office - Implementing and Sustaining Lean Improvements (Paperback): Carlos Venegas Flow in the Office - Implementing and Sustaining Lean Improvements (Paperback)
Carlos Venegas
R1,071 Discovery Miles 10 710 Ships in 10 - 15 working days

For many years, lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders want these lean benefits incorporated into non-traditional environments such as service and transactions. This bookshows you how to efficiently translate and transition lean manufacturing principles into the office. In Flow in the Office, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge most effectively and efficiently. It is not enough to be a lean manufacturer - you need to be a lean business, and that includes your back office, your front office, and your corner office. The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement.

The Poetic Logic of Administration - Styles and Changes of Style in the Art of Organizing (Hardcover, New): Kaj Skoldberg The Poetic Logic of Administration - Styles and Changes of Style in the Art of Organizing (Hardcover, New)
Kaj Skoldberg
R3,343 Discovery Miles 33 430 Ships in 10 - 15 working days


The Poetic Logic of Administration is an investigation of the most important organizational forms of our time, theoretically as well as practically. Central to the presentation are four main trends: the rational bureaucracy, the human network, the harmonious system and the strong culture.
The book provides a new and challenging picture of these organizational forms. Difficult to capture in common logical terms, they appear to follow a certain pattern: a 'poetic logic'. They are, for example, enacted as various literary dramas: comedy, tragedy etc. They are also marked by different conceptions of the world - such as the metaphorical and the ironic - and by different explanatory ideals.
Kaj Skoldberg's book contains a rhetorical analysis of the styles of modern administration and the changes they have undergone. This is a groundbreaking work, offering new interpretations and critical re-evaluations of the individual approaches to organization, including their 'gurus' and current importance, within the framework of a highly-original, overarching analysis. No previous book has tried to capture the major forms of organizing, and their dynamics, in terms of their rhetorical master tropes, main narrative genres, and explanatory ideals, and also uses this as an interpretive scheme for understanding individual organizational theories and practices within those main approaches. Examples are given from both the private and the public sectors and various forms of efficiency and effectiveness are also discussed.

eBook available with sample pages: 0203166620

Notebook for Special Woman - The Best Man for the Job is a Woman (Paperback): Asmaya Quotes Notebook Notebook for Special Woman - The Best Man for the Job is a Woman (Paperback)
Asmaya Quotes Notebook
R155 Discovery Miles 1 550 Ships in 7 - 11 working days
Law on Display - The Digital Transformation of Legal Persuasion and Judgment (Paperback): Neal Feigenson, Christina Spiesel Law on Display - The Digital Transformation of Legal Persuasion and Judgment (Paperback)
Neal Feigenson, Christina Spiesel
R750 Discovery Miles 7 500 Ships in 7 - 11 working days

Experience the multimedia and view the links featured in the book at lawondisplay.com

Visual and multimedia digital technologies are transforming the practice of law: how lawyers construct and argue their cases, present evidence to juries, and communicate with each other. They are also changing how law is disseminated throughout and used by the general public. What are these technologies, how are they used and perceived in the courtroom and in wider culture, and how do they affect legal decision making?

In this comprehensive survey and analysis of how new visual technologies are transforming both the practice and culture of American law, Neal Feigenson and Christina Spiesel explain how, when, and why legal practice moved from a largely words-only environment to one more dependent on and driven by images, and how rapidly developing technologies have further accelerated this change. They discuss older visual technologies, such as videotape evidence, and then current and future uses of visual and multimedia digital technologies, including trial presentation software and interactive multimedia. They also describe how law itself is going online, in the form of virtual courts, cyberjuries, and more, and explore the implications of law's movement to computer screens. Throughout Law on Display, the authors illustrate their analysis with examples from a wide range of actual trials.

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