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Assertiveness at Work tackles the realities of modern business life the uncomfortable situations that can arise with flatter structures, tough workloads, demanding hours, and the need to exert influence across traditional boundaries. In these situations, successful people need assertiveness in order to achieve their goals.Whether you are a line manager, project leader, specialist, or key member of a team, this book gives practical guidance for developing your own natural assertiveness to benefit both yourself and your organisation.About the AuthorsKen and Kate Back have specialised in assertiveness training for more than twenty years. In this practical book, Ken and Kate have brought together their experiences in training thousands of people to be more assertive at work. In addition to books, they have written many articles, advised on and produced videos and appeared on television programmes about assertiveness. They have made a significant contribution to the development and spread of assertiveness training both in the UK and overseas.Ken and Kate can be contacted via their website kenandkateback.com.
Does it really help women to think of sexual harassment primarily as a legal issue?
High-profile sexual harassment suits, such as that of Paula Jones against President Clinton, are often life-changing events, with all parties coming away with careers, reputations, and lives profoundly affected. Women have long suffered on the job from sexual extortion, now called quid pro quo harassment, but today the controversy centers on "hostile environment" harassment. Every one has an opinion about it; managements spend more and more money training people not to do it; and still the suits strike like lightning-devastating and seemingly random. Women and men often feel polarized in the workplace by what they perceive to be general hostility couched in sexual terms.
What to Do When You Don't Want to Call the Cops questions establishment assumptions that women are, by definition, passive victims who require government help. It sees instead a period of transition toward a more balanced population of women in the workplace, with accompanying disruptions that can be minimized by understanding. Joan Kennedy Taylor presents what we know about the workplace and interviews managers, labor experts, and workers in such male-dominated fields as construction, engineering, business, and medicine to shed light on the male group culture that exists without women. She illustrates expressive behaviors that may be objectionable but are not sexual harassment and proposes specific strategies by which these objectionable behaviors can be countered, including a new feminist approach in company training programs. Taylor examines traditional and nontraditional workplaces, and female on male as well as male on male harassment, in order to apply these strategies to the entire picture.
Lively and anecdotal, Taylor's balanced, non-adversarial study fills an important gap by providing strategies for businesses and employees, as well as for those who find themselves the target of sexual harassment.
The first and only resume-writing handbook designed expressly for secretaries and other office workers, this savvy guide shows you how to use leading-edge strategies to sell yuor special skills, talents, and achievements in a polished, powerful resume that will dazzle employers. Best of all, youll learn how to beat the competition with a trageted resume that zeroes in on a prospective employers exact needs. Loaded with precise details, samples, and examples, it reveals how to hook an employers interest in the first few lines; enhance all job descriptions with powerful, professional wording, transform even menial job tasks into impressive information; discover and showcase skills and achievements you never even knew you had; customize your resume to specific job positions, write a dynamite cover letter; and much more.
A rallying cry for working mothers everywhere that demolishes the "distracted, emotional, weak" stereotype and definitively shows that these professionals are more focused, decisive, and stronger than any other force. Working mothers aren't a liability. They are assets you-and every manager and executive-want in your company, in your investment portfolio, and in your corner. There is copious academic research showing the benefits of working mothers on families and the benefits to companies who give women longer and more flexible parental leave. There are even findings that demonstrate women with multiple children actually perform better at work than those with none or one. Yet despite this concrete proof that working mothers are a lucrative asset, they still face the "Maternal Wall"-widespread unconscious bias about their abilities, contributions, and commitment. Nearly eighty percent of women are less likely to be hired if they have children-and are half as likely to be promoted. Mothers earn an average $11,000 less in salary and are held to higher punctuality and performance standards. Forty percent of Silicon Valley women said they felt the need to speak less about their family to be taken more seriously. Many have been told that having a second child would cost them a promotion. Fortunately, this prejudice is slowly giving way to new attitudes, thanks to more women starting their own businesses, and companies like Netflix, Facebook, Apple, and Google implementing more parent-friendly policies. But the most important barrier to change isn't about men. Women must rethink the way they see themselves after giving birth. As entrepreneur Sarah Lacy makes clear in this cogent, persuasive analysis and clarion cry, the strongest, most lucrative, and most ambitious time of a woman's career may easily be after she sees a plus sign on a pregnancy test.
FUNDAMENTALS OF LAW OFFICE MANAGEMENT, Fifth Edition delivers the skills and knowledge you need to keep a law office running smoothly. In addition to an overview of the legal industry and the many roles paralegals play, the book takes an in-depth look at how legal environments differ from other businesses, including the ethical issues you may face. Discussions on law-specific office functions, such as managing the client funds account, timekeeping, docketing, and maintaining a law library help you understand the scope of a legal practice, while chapters on technology, client relations, and billing reveal the business side. Real-world profiles and scenarios put you in the workplace and offer the opportunity to face issues and test problem-solving approaches. FUNDAMENTALS OF LAW OFFICE MANAGEMENT, Fifth Edition enhances its practical, current, and skills-focused approach with new material on technology in the law office, including cloud computing and social networking. In-text learning features include new analysis problems, study/review questions and "Cybersites Features" that support interactive learning and retention of new text materials.
Dolan shares her personal and professional story managing sexual harassment in the workplace. She shares it all not as gossip, but as objective, public information as well as timely and easy-to-implement advice to deal with it. She encourages men and women to educate themselves, and, in turn, feel empowered to make in-the-moment decisions that allow them to stand up for themselves -- and keep thriving in their respective careers. She willingly takes on the modern crisis of sexual harassment in the workplace all while giving empowering perspective on how to identify if you're in that situation -- and how to rise above it powerfully. Dolan is real, admitting she didn't always play it strategically-right with several men she discusses candidly in the book); but, if anything, she learned timeless, important lessons about men, women, and herself that she now shares with the world. Available for pre-order next month, The Not So Sexy Truth About Women and Men in the Workplace is an important read for today's professional who is hungry for success -- and not willing to let anything get in his or her way, especially someone else's sexual advances or harassment.
Overcoming the Obstacles to Building a Culture of Appreciation.
It happens all the time: a leader reads a book or goes to a conference and learns great new ideas for their organization. But when they try to implement changes, nothing budges. Why?
It’s because work cultures are deeply rooted. Paul White knows this, and it’s why he wrote The Vibrant Workplace: to give workplace leaders a thorough understanding of the most common obstacles to change, plus the skills to overcome them.
Pairing real-life examples with professional advice and research, White offers a guide to uprooting negativity and cultivating authentic appreciation and resiliency in the workplace. Readers will learn how to:
· Assess what negativity is costing their company.
· Address the deeper issues under unhealthy dynamics.
· Make authentic appreciation the cornerstone of work culture
· Apply the five languages of appreciation strategically.
· Bring out the best in their employees and teams and more.
Any workplace can be healthy. It just takes knowledge of the issues and skills to navigate them, which is exactly what this book provides. Readers will be equipped to successfully overhaul their workplace environment and infuse it with authentic appreciation.
In this book Michael P. Leiter and Christina Maslach, the leading experts on job burnout prevention and authors of the landmark book "The Truth About Burnout," outline their revolutionary new program for helping everyone in the workplace overcome everyday stress and pressures and achieve their career goals. "Banishing Burnout" includes the authors' unique and highly effective Work Life self-assessment test and a customized plan for action that will help transform the individual's relationship with work and overcome job burnout. The authors outline their proven action plan, which shows how to establish core values, set a personal direction, engage other people, initiate a realistic plan of action, make an impact, and achieve career goals. The book is filled with illustrative case examples from a wide variety of organizations, including corporations, health care institutions, universities, and nonprofit organizations. Each case demonstrates how the use of the Work Life self-survey and the individualized action plan can result in dramatic changes in the daily workplace experience and advance career development.
Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.
Work and well-being is one of the fastest growing areas of concern to business, public sector and government. This book looks at the causes of stress in the modern work-place, and offers practical advice for managers on how to combat stress in their employees, and put in place strategies for developing a healthy workplace.
Tackles the nuts and bolts of communication at work in a no-nonsense way with startling honesty and practical tips. The authors' views are supported by comment from an impressive line up of experts whose communication strategies drive a range of successful organizations. For all those who struggle to make themselves heard in the business world
Corporate diversity programs often fail because of resistance in workplace culture. In this book, the author sets out an approach to real change by analyzing the role of organizational cultures in marginalizing women workers. Based on academic research, case studies and interviews, the author presents a new model for changing organizational culture.
Addressing today's most pressing work issues with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound -- the hallmarks of a true business classic.
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job everyday. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. This engrossing parable applies ingeniously simple lessons learned from the actual Pike Place fishmongers and addresses today's most pressing work issues with an appealing message that applies to anyone in any sector in any organization.
Employers are increasingly recruiting their workers into politics to change elections and public policy - sometimes in coercive ways. Using a diverse array of evidence, including national surveys of workers and employers, as well as in-depth interviews with top corporate managers, Politics at Work explains why mobilization of workers has become an appealing corporate political strategy in recent decades. The book also assesses the effect of employer mobilization on the political process more broadly, including its consequences for electoral contests, policy debates, and political representation. In Politics at Work, Alexander Hertel-Fernandez shows that while employer political recruitment has some benefits for American democracy - for instance, getting more workers to the polls - it also has troubling implications for other aspects of political participation. Workers face considerable pressure to respond to their managers' political requests because of the economic power employers possess over workers. In spite of these worrisome patterns, corporate managers report that mobilization of workers is an important strategy for influencing politics. Politics at Work documents how companies consider mobilization of their workers to be even more effective at changing public policy than making campaign contributions or buying electoral ads. Hertel-Fernandez concludes by discussing when and why employer recruitment efforts represent problematic violations of workers' political rights. He then reviews policy proposals that could protect workers from employer political coercion and could also win the support of majorities of Americans. By carefully examining a growing yet underappreciated political practice, Politics at Work contributes to our understanding of the changing workplace, as well as the ways that businesses influence politics in the United States. The book offers fresh perspectives on debates over money in politics and will be valuable to anyone interested in the connections between inequality, public policy, and American democracy.
This book is about what we have called the "leadership illusion";
the hardwired habit of writers, researchers and leaders themselves,
when examining the causes of success or failure, to focus on
predominantly the individual and often the context. But very rarely
both. Our argument is that to make sense of leadership we first
have to make sense of the context in which leaders operate because
context and the individual are inextricably linked.
E-mail and computer keyboards may have replaced dictation and
typewriters in the business world, but the importance of clear and
effective written communication has never been greater. In her
all-new book, business-writing expert Sheryl Lindsell-Roberts
offers practical advice on writing messages guaranteed to get
This edited volume highlights relevant issues and solutions for diversity groups within the workplace. It explores issues of identity as they relate to attributes of gender, age, migrant labor, disability, and power in social spaces. Identity is rarely well-defined in many social spaces, and understandings that define belonging are often developed through the normative expectations of others. Having an evidence-based approach in addressing these relevant issues, this book will appeal to academics and practitioners alike looking for practical and theoretical solutions to improving the situations of these groups in paid employment.
If work is hell, what is working from home? Part memoir, part theory, A Life Lived Remotely tells the story of the transition to the digital age through our relationship to work. Following the author's journey as she left her 9-to-5 for the world of freelancing and working remotely, it outlines and reflects on what it means to work from home, how it affects our daily lives and our relationships, and how it is tied in to the development of the internet and our increasingly digitsed world. Tackling larger questions like What happens when we take our lives online?; How are we being changed by immersion in the internet?; and How do we know the difference between work and life when one seems to blend into the other?, A Life Lived Remotely provides a moment's pause in a world of fast-paced communication, offering critical reflection on what it means to come of age along with the internet.
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