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Collective bargaining between employers and trade unions has profoundly changed working conditions in companies around the globe. But why do we start work at the age of 10, 16, 18 or 24? Why do we work 6, 8, 10 or more hours a day? These questions are becoming increasingly pertinent as working norms are fractured and fragmented by country. This book brings an entirely new perspective to our understanding of changes in working time. In both the UK and the US, effective legal or collectively-bargained regulation of working time has been limited over the last 20 years, to the extent that its disappearance is seen as almost unproblematic. Here author Jens Thoemmes sheds light on this transition and its economic implications with a fully evidenced sociological account, based particularly on original research into cases of working time standards in France and Germany. This book addresses the whole process of working time regulation over the last twenty years, evaluating the activities of trade unions, employers, and the State. While theories of industrial relations have already addressed the issue of markets in the context of collective bargaining, this book draws connections between time and markets, places these transitions in their historical contexts, and illustrates the importance of this movement crossing borders and cultures.
Society needs whistleblowers, yet to speak up and expose wrongdoing often results in professional and personal ruin. Kate Kenny draws on the stories of whistleblowers to explain why this is, and what must be done to protect those who have the courage to expose the truth. Despite their substantial contribution to society, whistleblowers are considered martyrs more than heroes. When people expose serious wrongdoing in their organizations, they are often punished or ignored. Many end up isolated by colleagues, their professional careers destroyed. The financial industry, rife with scandals, is the focus of Kate Kenny's penetrating global study. Introducing whistleblowers from the United States, the United Kingdom, Switzerland, and Ireland working at companies like Wachovia, Halifax Bank of Scotland, and Countrywide-Bank of America, Whistleblowing suggests practices that would make it less perilous to hold the powerful to account and would leave us all better off. Kenny interviewed the men and women who reported unethical and illegal conduct at major corporations in the run up to the 2008 financial crisis. Many were compliance officers working in influential organizations that claimed to follow the rules. Using the concept of affective recognition to explain how the norms at work powerfully influence our understandings of right and wrong, she reframes whistleblowing as a collective phenomenon, not just a personal choice but a vital public service.
THE OFFICE: PROCEDURES AND TECHNOLOGY, 6E, International Edition is a comprehensive text for courses in the office technology curriculum. The course name can be Office Procedures, Administrative Procedures, Business and Computer Technology, etc. The target market is students preparing for entry-level positions in an office setting. The text focuses on the necessary skills that range from using email and the Internet to the use of integrated applications and office suites. It covers the soft skills including customer satisfaction, ethics, and telephone manners along with information systems and the global marketplace.
Developed especially for the TVET student at Introductory N6 level, Succeed in Office Practice N6 provides students with the necessary theoretical knowledge to write their exams and to progress to enter the workplace confidently.
This book highlights the role that national culture plays in shaping the emergent relationship between IT and organizations. It also shows the mechanisms through which national culture influences IT use. Although a number of studies have investigated relationships between IT and organizations, relatively few studies have conducted international comparisons on the theme, and even fewer have focussed on national culture in their analytical framework.
'Read on, and rediscover how to live a fuller and more successful life' SIR RICHARD BRANSON, from the foreword There are some 400 million people worldwide whose creativity, imagination and determination put the rest of us to shame. They are experts in their field, despite having no experience to speak of. Once, you were one of them too. They are toddlers - and they hold the key to unlocking our creative potential as adults. In Little Wins: The Huge Power of Thinking Like a Toddler, Ella's Kitchen founder Paul Lindley reveals the nine characteristics and behaviours that we can all learn from recalling our toddler selves. From attention-grabbing tactics that would humble most marketing experts to the art of thinking divergently, Lindley shows how much we've lost in getting old - and how we can get it back. Never mind growing up; it's time we grew down.
The deconstruction of the traditional workplace hierarchy, the abandonment of performance appraisal, the impact of Millenials/generations Y and Z, all point to a substantial revival of teams and teamwork for the first time in more than 20 years. Leading companies are pushing towards a team-centric model but, for many others, team development remains ad hoc as they fail to recognise that teams hold the answers to increased effectiveness. Delivering improved team effectiveness across an organization does not have to be time consuming. The Team Diagnostic Profiler (TDP) is a methodology and process that is easy to use, self-administering and can deliver 10 to 20% improvement in team effectiveness when deployed in a corporate team strategy. This book is based on the TDP methodology and the years of research completed by the author.
With the shift of emphasis from the West to emerging economies such as China, Brazil and India, organisations need to restructure to adapt to the new global economy. Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face to face with people in their team. Not only will managers need to adapt to develop their skills for new environments, they will have to work better, quicker and faster. Managing Successful Teams prepares you to meet the challenges of building and leading teams, showing you how to improve performance and achieve the best results. Offering valuable advice and instant strategies, it covers each aspect of managing teams in new cultural shifts, including developing team creativity and innovation, realigning the teams identity with your leadership style and effective team leadership. The only book on the market to incorporate emerging trends and shifts in business practice, Managing Successful Teams addresses the practical and realistic issues you face in your everyday working life.
If you use a keyboard you need this book. Most of us use computers - many of us all the time - but how many of us can type properly? 'When you've learned how to touch type a 3000 word report will take you less than 1 hour to type!' With this book you can learn to 'touch type' in ten hours at a fraction of the cost of a course. It will also take you less time than the average course and, best of all, you can learn in your own home or office. Just think how much time you will save in your working day - and you will be able to concentrate on the content rather than finding the correct letters. Touch Type in Ten Hours contains easy-to-use lessons divided into manageable one hour blocks, and there are plenty of exercises to consolidate what you have learned. There is also a reference guide giving useful 'tips of the trade'. This new edition goes on to show you how to use Microsoft Word 2007 to best advantage. Most of us want to learn all the basics as quickly as possible and in no time at all you should be able to do everything from simple word processing tasks such as moving blocks of text, to more complex tasks such as mail merge, graphics and creating newspaper style columns. Spend a few hours now and reap the benefits for a lifetime, whether you are using a keyboard at work or at home. Contents: Preface; Introduction; Getting started; Part 1 - Drills, Hour 1: The Home Keys a, s, d, f, j, k, l, and; Consolidation; Hour 2: e and i, g and h; Consolidation; Hour 3: o and n, shift keys and t 20; Consolidation; Hour 4: Extra practice, full stop and y; Consolidation; Hour 5: Comma and w, r and b; Consolidation; Hour 6: m and u, p and c; Consolidation; Hour 7: v and x, q and z; Consolidation; Hour 8: Sentence drills; Hour 9: Figures; Consolidation; Hour 10: Alphabetical paragraphs; Part 2 - Additional Touch Typing Practice Material: Sentence practice; Paragraph practice; Longer practice pieces; Tasks 1-10; Part 3 - Microsoft Word Theory: AN INTRODUCTION TO WORD 2007; Running Word; The Opening Screen; Selecting Commands; Standard Toolbar; Formatting Toolbar; THE BASICS OF USING MICROSOFT WORD; Preparing, Saving and Printing a Document; Files and Folders; Getting Help; Selecting Text; Using Bold, Italic and Underline; Changing the Case of Text; Centreing Text; Moving or Copying Text; Indenting Paragraphs; Inserting Symbols; Line Spacing; Changing the Alignment of Text; Centring Text on a Page; Changing the Paper Size; Using Print Preview; Using Tabs; Page Numbering; Inserting a Page Break; Changing Margins; MORE ADVANCED FEATURES IN WORD; Tables; Mail Merge; Mail Merge to Include Labels; Graphics; Using Bullets and Numbering; Columns; Part 4 - Reference Guide: Important symbols and general rules; More general rules; Line spacing; Fonts; Margins; Paper sizes Manuscript correction signs; Abbreviations and their correct spellings; Putting together sentences and paragraphs; The business letter; Memos; Emails; Reports; Illustrations: Correct sitting position; Hand chart.
Inspired by the Simple Sabotage Field Manual released by the Office of Strategic Services in 1944 to train European resistors, this is the essential handbook to help stamp out unintentional sabotage in any working group, from major corporations to volunteer PTA committees. In 1944, the Office of Strategic Services (OSS)-the predecessor of today's CIA-issued the Simple Sabotage Field Manual that detailed sabotage techniques designed to demoralize the enemy. One section focused on eight incredibly subtle-and devastatingly destructive-tactics for sabotaging the decision-making processes of organizations. While the manual was written decades ago, these sabotage tactics thrive undetected in organizations today: Insist on doing everything through channels. Make speeches. Talk as frequently as possible and at great length. Refer all matters to committees. Bring up irrelevant issues as frequently as possible. Haggle over precise wordings of communications. Refer back to matters already decided upon and attempt to question the advisability of that decision. Advocate caution and urge fellow-conferees to avoid haste that might result in embarrassments or difficulties later on. Be worried about the propriety of any decision. Everyone has been faced with someone who has used these tactics, even when they have meant well. Filled with proven strategies and techniques, this brief, clever book outlines the counter-sabotage measures to detect and reduce the impact of these eight classic sabotage tactics to improve productivity, spur creativity, and engender better collegial relationships.
The global shift toward delivering services online requires organizations to evolve from using traditional paper files and storage to more modern electronic methods. There has however been very little information on just how to navigate this change-until now. Implementing Electronic Document and Record Management Systems explains how to efficiently store and access electronic documents and records in a manner that allows quick and efficient access to information so an organization may meet the needs of its clients. The book addresses a host of issues related to electronic document and records management systems (EDRMS). From starting the project to systems administration, it details every aspect in relation to implementation and management processes. The text also explains managing cultural changes and business process re-engineering that organizations undergo as they switch from paper-based records to electronic documents. It offers case studies that examine how various organizations across the globe have implemented EDRMS. While the task of creating and employing an EDRMS may seem daunting at best, Implementing Electronic Document and Record Management Systems is the resource that can provide you with the direction and guidance you need to make the transition as seamless as possible.
Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching bible shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
An invigorating, thought-provoking, and positive look at the rise of automation that explores how professionals across industries can find sustainable careers in the near future. Nearly half of all working Americans could risk losing their jobs because of technology. It's not only blue-collar jobs at stake. Millions of educated knowledge workers-writers, paralegals, assistants, medical technicians-are threatened by accelerating advances in artificial intelligence. The industrial revolution shifted workers from farms to factories. In the first era of automation, machines relieved humans of manually exhausting work. Today, Era Two of automation continues to wash across the entire services-based economy that has replaced jobs in agriculture and manufacturing. Era Three, and the rise of AI, is dawning. Smart computers are demonstrating they are capable of making better decisions than humans. Brilliant technologies can now decide, learn, predict, and even comprehend much faster and more accurately than the human brain, and their progress is accelerating. Where will this leave lawyers, nurses, teachers, and editors? In Only Humans Need Apply, Thomas Hayes Davenport and Julia Kirby reframe the conversation about automation, arguing that the future of increased productivity and business success isn't either human or machine. It's both. The key is augmentation, utilizing technology to help humans work better, smarter, and faster. Instead of viewing these machines as competitive interlopers, we can see them as partners and collaborators in creative problem solving as we move into the next era. The choice is ours.
In order for students and graduates to get placement in the best companies, make the best impression and make the most of their time spent in the workplace, it is essential that they grasp and develop very quickly the basic soft skills that will allow them to be effective. Most people spend years learning by trial and error how to operate effectively in an office environment. Those key communication skills, dealing with office politics, core financial awareness, knowing how to put your case across and effective problem solving - the kind of skills and knowledge that is acquired gradually and sometimes painfully, through experience, books and the odd training course. Brilliant Workplace Skills for Students & Graduatesis a simply written manual that takes all of the key skills and subjects and sets out the very core essentials that everybody needs to know, in an easily absorbable format, accompanied by hundreds of tips and techniques that would normally only be acquired from years of experience. The individual student using this book will suddenly have a huge competitive advantage from an early stage of their working life. The book takes a topic per double page spread and distils the core information into easily readable chunks of text with tips and checklists to deliver the experience and knowledge that would normally take many months to accumulate.
Bullying is common in all walks of life - not least at work. It's nasty and its results are long-lasting. But sometimes there's something more than bullying, where executives in organizations the world over are malicious, violent and often sadistic. These psychotics make individuals' lives an utter misery and they can bring organizations down through their machinations and devious ploys. This is evil, not bullying. And those who perpetuate evil cause mental and physical anguish - and occasionally death. Have no doubt that malaise applies to small organizations as well as large - and is not limited to the stories in the media about big companies led by wicked people. Evil executives are everywhere. This book gives examples of the terrible nature of evil people and of the toxic damage they can do to anyone in any environment. It gives advice on how to recognize these executives and offer thoughts on how to manage in their presence and how to reduce their effect on you or anyone who might be a target. Maier's book offers recognizable scenarios to which readers can relate. The book is about damage limitation. It will show the situations and the shocking scenes in which people often find themselves. It's a guide that will offer solace and pointers in equal measure and will provoke you to serious thought for your and anyone who you care.
Transform the shackles of conformity into the tools for generating amazing, unconventional resultsHoudini performed his greatest tricks within the confines of a box. Now one of the advertising industry's brightest and most innovative stars shows you how to do likewise: to use the power of thinking inside the box to unleash the power of innate creativity. Who hasn't been extremely creative when boxed into an exceedingly tight deadline or budget? The Houdini Solution introduces a radical theory of how to generate more focused and powerful ideas by accepting, and even thriving on, constraints instead of being controlled by them. Filled with inspiring anecdotes and intriguing exercises that will yield surprising results, this book will spur you on to unleash the full power of your creativity, work magic in the workplace, and succeed beyond your wildest dreams. Key featuresPresents an innovative strategy for fostering creativity that anyone can apply to both work and personal lifeSchenck has done groundbreaking advertising work for Royal Caribbean Cruise Line, United Airlines, Dreamworks SKG, Volkswagen, Saturn, Sony, and many other brandsSchenck's spot for John Hancock 'Sarajevo,' was an Emmy Award nominee for best commercial of the year
In "The Office Survival Guide," clinical psychologist and
executive coach Marilyn Puder-York offers practical solutions to
the common problems that can ruin a career or simply make office
life miserable. This book includes examples from real-life offices
thatyou can adapt to your situation, and shows you how to "manage
up" to problematic supervisors, "manage down" to difficult
subordinates, and "manage across" to troublesome peers. In no time
at all, you'll be better able to deal with
"Every employee wants to know what are the secrets to getting ahead. Marilyn Puder-York nails it with practical, how-to tips, ideas and solutions. This should be a MUST read whether you are 26 or 46."--Cathleen Black, president of Hearst Magazines. .
"A real find!! Sound and powerful advice for surviving office difficulties."--Maggie Gagliardi, Senior Vice President, Human Resources American Express Company. .
"Marilyn Puder-York has made an extremely positive impact on our ability to retain talented people in our organization."--Douglas Stern, President/CEO, United Media.
Employers are increasingly recruiting their workers into politics to change elections and public policy - sometimes in coercive ways. Using a diverse array of evidence, including national surveys of workers and employers, as well as in-depth interviews with top corporate managers, Politics at Work explains why mobilization of workers has become an appealing corporate political strategy in recent decades. The book also assesses the effect of employer mobilization on the political process more broadly, including its consequences for electoral contests, policy debates, and political representation. In Politics at Work, Alexander Hertel-Fernandez shows that while employer political recruitment has some benefits for American democracy - for instance, getting more workers to the polls - it also has troubling implications for other aspects of political participation. Workers face considerable pressure to respond to their managers' political requests because of the economic power employers possess over workers. In spite of these worrisome patterns, corporate managers report that mobilization of workers is an important strategy for influencing politics. Politics at Work documents how companies consider mobilization of their workers to be even more effective at changing public policy than making campaign contributions or buying electoral ads. Hertel-Fernandez concludes by discussing when and why employer recruitment efforts represent problematic violations of workers' political rights. He then reviews policy proposals that could protect workers from employer political coercion and could also win the support of majorities of Americans. By carefully examining a growing yet underappreciated political practice, Politics at Work contributes to our understanding of the changing workplace, as well as the ways that businesses influence politics in the United States. The book offers fresh perspectives on debates over money in politics and will be valuable to anyone interested in the connections between inequality, public policy, and American democracy.
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