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The best martial artists know what they want when they enter the arena, they know how to get it, and they're not afraid to go after it. The same could be said of great negotiators. This book uses the principles of martial arts to guide readers step-by-step, from basic techniques through advanced strategies, all the way to achieving their "black belt" in negotiating. Packed with quizzes, scripts, checklists, and even a Negotiating Rating Sheet for continual self-assessment, the book trains readers in martial arts-based negotiation fundamentals, including: * Don't Fear the Blow -- Black belts aren't afraid of being hit or they would never step onto the mat. Get over your fear of bargaining, and the fight is already won. * Identify Vital Striking Points -- Weaken others' positions by identifying what's most important to them...and bring down even the biggest opponent. * Read Your Opponent -- Counter an opponent's moves by honing in on what technique they're using -- and hit them with the perfect response. Grounded in authentic martial arts tactics, this book turns novice bargainers into black belt negotiators who can get whatever they want out of any situation.
This book is the second edition of Well-being: Productivity and Happiness at Work that shows how to improve well-being in organizations. As with its predecessor, this new edition is remarkably timely. It explores the latest findings in the research on wellbeing and offers practical guidelines to the reader on how to promote well-being, productivity and happiness at work High levels of well-being at work are good for the employee and the organization. It means lower sickness-absence levels, better retention and more satisfied customers. People with higher levels of well-being live longer, pursue happier lives and are easier to work with. This updated edition provides an extensive overview of resilience at work and how this affects wellbeing. It introduces new topics such as what organizations need to consider about wellbeing in the context of an ageing workforce. It provides new case studies that have been conducted in the last few years including a case study on health and wellbeing in the Civil Service.
BUSINESS SKILLS EXERCISES is the perfect tool to prepare you for any entry-level business position. Designed to provide realistic experiences, this text provides exercises with a stated goal and follows up with a unit test to ensure you understand everything you need to succeed.
Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.
Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching bible shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
This work shows readers how to target task analysis TA resources effectively over the life cycle of a project from conceptual design Through To Systems Operation, Noting The Role Of TA In Safety And Quality assurance, minimizing operator error,
Based on recent data gathered from employees and managers, Work and the Mental Health Crisis in Britain challenges the cultural maxim that work benefits people with mental health difficulties, and illustrates how particular cultures and perceptions can contribute to a crisis of mental well-being at work. * Based on totally new data gathered from employees and managers in the UK * Presents a challenge to much of the conventional wisdom surrounding work and mental health * Questions the fundamental and largely accepted cultural maxim that work is unquestionably good for people with mental health difficulties * Illustrates how particular cultures of work or perceptions of the experience of work contribute to a crisis of mental well-being at work * Fills a need for an up-to-date, detailed work that explores the ways that mental health and work experiences are constructed, negotiated, constrained and at times, marginalised * Written in a style that is detailed and informative for academics and professionals who work in the mental health sphere, but also accessible to interested lay readers
This book is a timely revival of the social and political importance of meaningful work, which explores a philosophy of work based upon the value of meaningfulness and argues for the institution of a new politics of meaningfulness.
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
"Workshift" provides a detailed blueprint for organizations
transitioning into the virtual workplace where employees are always
connected, and work is no longer a destination. The intent is to
provide practical lessons on why (and how) some organizations are
further ahead, and what all organizations can learn to realize the
potential of the virtual workplace. Specifically, "Workshift" will
detail essential factors that determine success, including the
Are you happy with the way you work? Are you engaged, energised in the office? Or do you sometimes feel that your days are dominated by process and technology? Reimagining business is about waking up to a new environment, based on collaborative and flexible working, on technology that, used correctly, liberates rather than constrains. The future of work must be based on being open, on focusing on results, not process and on empowerment, not hierarchy. Dave Coplin, Chief Envisioning Officer at Microsoft UK, has been immersed in the technologies that are making waves in the workplace. This is his call to reimagine business.
People at Work is noted sociologist Marjorie L. DeVault's groundbreaking collection of original essays on the complexities of the modern-day workplace. By focusing on the lived experiences of the worker, not as an automaton on an assembly line, but as an embodied human of flesh and bone, these essays offer important insight on the realities of the workplace, and their effects on life at home and in communities. With contributions from some of today's top scholars, each essay is a detailed case study of a different aspect of the working world.
Compelling, lively, and sometimes chilling, the contributors address issues from disability rights to immigrant labor, welfare reforms to budget cuts, competition to personal motivations. Each one valuable on its own, the essays in People at Work combine to illuminate the hurdles that workers of all backgrounds struggle with and, more broadly, the impact of change on workers' lives in the new, increasingly global, economy.
Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow-in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.
RECORDS MANAGEMENT, Tenth Edition, provides a comprehensive introduction to the complex field of records management. The text features sound principles of records and information management that include the entire range of records-physical (paper), image records, and electronic media used in computerized systems. Part I, Records and Information Management, provides thorough coverage of alphabetic filing rules, as well as methods of storing and retrieving alphabetic, subject, numeric, and geographic records. The rules agree with the latest standard filing guidelines presented by ARMA International. Part II, Electronic Records Management, introduces electronic records file management as well as classifying electronic files using metadata, taxonomies, and file plans; and the use of magnetic, optical and solid state media through the phases of the records management life cycle.A new chapter introduces Enterprise Content Management (ECM) and describes how Microsoft SharePoint is used in Records Management. Part III, RIM Program Administration, delves into the records and information management (RIM) program components and guidelines; with expanded coverage of information governance, social media, and the records and information manager's responsibilities. In addition to content based on ARMA International standards and best practices, the text features realistic database activities, profiles of real-world professionals, and practical advice and examples to prepare students for career success. The Tenth Edition features extensive updates, including a restructuring of the chapters to reflect the growing importance of electronic records management.
Strategy is becoming more 'open' - more transparent and more inclusive. Opening Strategy tells the story of how corporate strategists and strategy consultants have worked since the middle of the last century to open up the strategy process. First strategic planning, then strategic management, and now 'open strategy' have all brought more people into the strategy process and provided more strategic information, for the benefit of both business and society at large. Informed by interviews with corporate strategists and consultants at leading firms such as General Electric and McKinsey & Co, and drawing on the historical archives of strategy's pioneers, this book provides vivid insights into the trials and tribulations of practice change in the strategy profession. Above all, it stresses the hard work of the little recognized and sometimes eccentric individuals who have been leaders in practice change. By building on a wide range of illustrations, covering both successes and failures, the book draws out general lessons for practice innovation in strategy. Those studying the topic will be able to set standard strategy techniques in historical and social context and develop new areas for investigation, while practising executives and consultants should gain a sense of how to innovate in strategy - and how not to.
Equal opportunity in the workplace is thought to be the direct legacy of the civil rights and feminist movements and the landmark Civil Rights Act of 1964. Yet, as Frank Dobbin demonstrates, corporate personnel experts--not Congress or the courts--were the ones who determined what equal opportunity meant in practice, designing changes in how employers hire, promote, and fire workers, and ultimately defining what discrimination is, and is not, in the American imagination.
Dobbin shows how Congress and the courts merely endorsed programs devised by corporate personnel. He traces how the first measures were adopted by military contractors worried that the Kennedy administration would cancel their contracts if they didn't take "affirmative action" to end discrimination. These measures built on existing personnel programs, many designed to prevent bias against unionists. Dobbin follows the changes in the law as personnel experts invented one wave after another of equal opportunity programs. He examines how corporate personnel formalized hiring and promotion practices in the 1970s to eradicate bias by managers; how in the 1980s they answered Ronald Reagan's threat to end affirmative action by recasting their efforts as diversity-management programs; and how the growing presence of women in the newly named human resources profession has contributed to a focus on sexual harassment and work/life issues.
"Inventing Equal Opportunity" reveals how the personnel profession devised--and ultimately transformed--our understanding of discrimination.
'A perceptive guide' - "Publishers Weekly". If you feel drained and debilitated at work, or your work doesn't fulfill your creativity, you may be among the 20 percent of the population who are overwhelmed by job pressures. The Highly Sensitive Person (HSP) is often intelligent, imaginative, empathetic, and hyper-aware of surroundings. This sensitivity is part of being passionate about work. But it can also make being in the work force a painful trial. Based on cutting-edge research and extensive interviews with hundreds of HSPs, Dr. Barrie Jaeger tackles the problems and issues highly sensitive people face - including feeling overwhelmed by work pressures, overstimulation in the workplace, and lack of confidence. Building on the groundbreaking national bestseller, "The Highly Sensitive Person", she explains why traditional work doesn't work for you - and what you can do about it. Dr. Jaeger provides proven strategies to find work you can embrace, not just endure, including: identifying particular aspects of any job that contribute to unhappiness; avoiding certain jobs that don't work for HSPs and what to do to get out; finding your true calling - and how to let a calling find you - and discovering work that brings joy, creativity, and the greatest level of satisfaction. Jaeger also includes exercises, ways to take breaks (vital for stress relief) and provides helpful personal assessment features. "Making Work Work" is an owner's manual for highly sensitive people who want to discover how to love what they do - and do what they love.
A common metaphor for modern life is "keep the plates spinning," but it is becoming increasingly hard to balance professional and private lives, and this takes its toll. The authors examine the working relationship between the organisation and employee, and establish new ways that managers can broker a better deal for all concerned.
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