0
Your cart

Your cart is empty

Browse All departments
Price
  • R50 - R100 (6)
  • R100 - R250 (4,679)
  • R250 - R500 (1,290)
  • R500+ (1,176)
  • -
Status
Format
Author / Contributor
Publisher

Books > Business & Economics > Business & management > Office & workplace

Be Your Own Mentor (Paperback): Anne Bruce Be Your Own Mentor (Paperback)
Anne Bruce
R396 R316 Discovery Miles 3 160 Save R80 (20%) Shipped within 7 - 11 working days

A proven, do-it-yourself formula for greater professional and personal success

Successful career and life coach Anne Bruce knows how you can find happiness, fulfillment, and success at work and in life-and it's not by hiring a coach! "Be Your Own Mentor" delivers a unique, do-it-yourself process for identifying your hidden talents, abilities, and passions and developing them on your own.

Bruce's four-part approach empowers you to get where you want in life by adopting a free-agent mindset, taking intelligent risks and building self-esteem, setting a course for balance in work and life, and discovering and developing your personal strengths.

The Joy of Work - 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again (Paperback): Bruce Daisley The Joy of Work - 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again (Paperback)
Bruce Daisley 1
R320 R252 Discovery Miles 2 520 Save R68 (21%) Shipped within 4 - 8 working days

‘Bruce Daisley is on a mission to change the world of work.’ The Times

From the creator of hit podcast Eat Sleep Work Repeat comes a revolutionary re-envisioning of how to enjoy your job.

In the course of a career that has taken him from some of the world's biggest media companies to Twitter, via Google and YouTube, Bruce Daisley has become fascinated by what makes great companies tick. And in his hugely popular podcast Eat Sleep Work Repeat, he has dug right into the DNA of work, talking to leading experts about how we can make our jobs more fulfilling, more productive – and much more enjoyable.

Now, in The Joy of Work, he shares the fruits of his discoveries in 30 succinct tips that range across all aspects of 21st-century office life and that combine inspiration, empirically tested insight and down-to-earth practical answers in equal measure. Are lunch breaks for wimps, or do they actually make us more productive? Is it true that you can improve team performance simply by moving the location of the kettle or coffee machine? Why are meetings so often a waste of time, and how can they be fixed? And what are Monk Mode Mornings and Hack Weeks, and why do people swear by them?

If you’re not happy with the status quo, if you want to find out how things could be done better, if you’re seeking greater fulfilment at work and a life that is less fraught, The Joy of Work will point the way.

Quality in the office for IT professionals (Paperback): A.W. Erasmus, D.E. Boucher, D. Prinsloo, S. van Antwerpen Quality in the office for IT professionals (Paperback)
A.W. Erasmus, D.E. Boucher, D. Prinsloo, S. van Antwerpen
R191 R162 Discovery Miles 1 620 Save R29 (15%) Shipped within 4 - 8 working days

This text should help you develop an understanding of quality management and total quality management in the context of the administrative practice. Being an administrative manager means being the leader of administrative activities in your organisation. Effective leadership in administration requires that the administrative manager provides direction in terms of developments in administrative management and creates a stable administrative environment.

Managing Safety in the Office Environment (Paperback): Managing Safety in the Office Environment (Paperback)
R191 R162 Discovery Miles 1 620 Save R29 (15%) Shipped within 4 - 8 working days
Black Balloon - Surviving a Workplace Bully (Paperback): Elizabeth Urbahn Black Balloon - Surviving a Workplace Bully (Paperback)
Elizabeth Urbahn
R234 Discovery Miles 2 340 Shipped within 7 - 12 working days

"Unprofessional behaviour." Bridie's face flushed. "How dare you speak to me like that! Why I could get a reference a hundred times over from each and every one of the GPs if I wanted."Amanda folded her arms across her smart suit. "Oh you think so do you?"Bridie felt trapped like a caged animal. She had to get away but Amanda blocked her way."And furthermore, you don't give me the respect I deserve. I'm the CEO of this organisation and what I say goes. It would pay for you to remember that Bridie. This isn't the last you will hear of this. This is a small town, there's not room for both of us and I'm here for the long haul." Her eyes were stony and unblinking. "Maybe you should consider retiring. I'll write a reference for you if you like."Black Balloon retells in gripping detail the story of a workplace bully within a small hospital. Turning the daily work and lives of her staff upside down, Amanda Hawkins is thriving in her new appointment as CEO of Mango Bay health. As a manipulative, money-hungry smooth-talker, it seems she has won everyone over, but it only takes a few months for her real personality to be revealed.

How to Pass Higher Administration & IT: Second Edition (Paperback): Anne Bradley, Adam Stephenson How to Pass Higher Administration & IT: Second Edition (Paperback)
Anne Bradley, Adam Stephenson
R327 Discovery Miles 3 270 Shipped within 7 - 12 working days

Exam Board: SQA Level: Higher Subject: Administration & IT First Teaching: August 2018 First Exam: May 2019 Get your best grade with comprehensive course notes and advice from Scotland's top experts, fully updated for the latest changes to SQA Higher assessment. How to Pass Higher Administration & IT Second Edition contains all the advice and support you need to revise successfully for your Higher exam. It combines an overview of the course syllabus with advice from top experts on how to improve exam performance, so you have the best chance of success. - Revise confidently with up-to-date guidance tailored to the latest SQA assessment changes - Refresh your knowledge with comprehensive, tailored subject notes - Prepare for the exam with top tips and hints on revision techniques - Get your best grade with advice on how to gain those vital extra marks

Little Book of  Office Bollocks (Paperback): Malcolm Croft Little Book of Office Bollocks (Paperback)
Malcolm Croft
R140 R98 Discovery Miles 980 Save R42 (30%) Shipped within 7 - 12 working days

Like your office's fed-up printer, The Little Book of Office Bollocks is filled with enough fun and lively banter to boost your Monday-thru-Friday fun for the next few years. This super pocket-sized collection of fun and activities is designed to banish open-plan office boredom and is crammed with hilarious pranks and jokes. Includes advice on how to pull a sickie, ways to annoy your boss (without getting fired) and how to create works of art using office stationery.

Company of One - Why Staying Small is the Next Big Thing for Business (Paperback): Paul Jarvis Company of One - Why Staying Small is the Next Big Thing for Business (Paperback)
Paul Jarvis 1
R320 R252 Discovery Miles 2 520 Save R68 (21%) Shipped within 4 - 8 working days

A refreshing approach to entrepreneurship centered on staying small and avoiding growth - maximizing happiness, sustainability and profitability. Paul Jarvis left the corporate world when he realized that working in a high-pressure, high-profile world was not his idea of success. Instead, he now works for himself out of his home, and lives a much more rewarding and productive life. He no longer has to contend with an environment that constantly demands more productivity, more output and more growth. In Company of One, Jarvis explains how you can do the same, including: * Planning to set up * Determining desired revenues * Keeping clients happy * And, of course, doing all this on your own. "Jarvis makes a compelling case for making your business better instead of bigger. A must-read for any entrepreneur who prioritizes a rich life over riches." -CAL NEWPORT, bestselling author of DEEP WORK and DIGITAL MINIMALISM "You're not a machine, so why would you run your business like one? Company of One shows you another way. If you've ever wondered how to have a business that works for you-instead of the other way around-you need this book." -CHRIS GUILLEBEAU, bestselling author of SIDE HUSTLE and THE $100 STARTUP

Leaders - Myth and Reality (Paperback): Stanley McChrystal, Jeff Eggers, Jason Mangone Leaders - Myth and Reality (Paperback)
Stanley McChrystal, Jeff Eggers, Jason Mangone 1
R320 R252 Discovery Miles 2 520 Save R68 (21%) Shipped within 4 - 8 working days

The bestselling author of Team of Teams dismantles the Great Man theory of leadership, by profiling leaders whose real stories defy their legends. Retired four-star general Stan McChrystal has studied leadership his whole adult life, from his first day at West Point to his most recent work with the corporate clients of the McChrystal Group. In this follow-up to his bestsellers My Share of the Task and Team of Teams, McChrystal explores what leadership really means, debunking the many myths that have surrounded the concept. He focuses on thirteen great leaders, showing that the lessons we commonly draw from their lives are seldom the correct ones. These include: Founders: Walt Disney built his empire thinking he was a man of the people, but was actually a bit of a tyrant to the working man. Coco Chanel hid her humble background to pretend she was an aristocrat, but was obsessed with making clothes for the common people. Zealots: Maximilien Robespierre whipped his revolutionaries into a frenzy through his writing, while Abu Musab Zarkawi moved on the front lines of the battlefield, winning over his followers through his personal charisma. Powerbrokers: Margaret Thatcher and Boss Tweed, whose respective reigns depended on the networks they cultivated. Other leaders profiled include geniuses Albert Einstein and Leonard Bernstein, reformers Martin Luther and Martin Luther King, Jr., and heroes Harriet Tubman and Zheng He. Ultimately, McChrystal posits that different environments will require different leaders, and that followers will choose the leader they need. Aspiring leaders will be best served not by cultivating a standard set of textbook leadership qualities, but by learning to discern what is required in each situation.

A Good Time to be a Girl - Don'T Lean in, Change the System (Paperback, Epub Edition): Helena Morrissey A Good Time to be a Girl - Don'T Lean in, Change the System (Paperback, Epub Edition)
Helena Morrissey 1
R235 R165 Discovery Miles 1 650 Save R70 (30%) Shipped within 7 - 12 working days

From the founder of the worldwide 30% Club campaign comes a career book for women in a transforming world who don't just want to lean in, but instead, shatter the paradigm as we know it. `I absolutely love her, I think she's such a force for good' Pandora Sykes, The High Low In A Good Time to be a Girl, Helena Morrissey sets out how we might achieve the next big breakthrough towards a truly inclusive modern society. Drawing on her experience as a City CEO, mother of nine, and founder of the influential 30% Club which campaigns for gender-balanced UK company boards, her manifesto for new ways of working, living, loving and raising families is for everyone, not just women. Making a powerful case for diversity and difference in any workplace, she shows how, together, we can develop smarter thinking and broader definitions of success. Gender balance, in her view, is an essential driver of economic prosperity and part of the solution to the many problems we face today. Her approach is not aimed merely at training a few more women in working practices that have outlived their usefulness. Instead, this book sets out a way to reinvent the game - not at the expense of men but in ways that are right and relevant for a digital age. It is a powerful guide to success for us all.

How to Be Successful Without Hurting Men's Feelings - Non-threatening Leadership Strategies for Women (Hardcover): Sarah... How to Be Successful Without Hurting Men's Feelings - Non-threatening Leadership Strategies for Women (Hardcover)
Sarah Cooper 1
R215 R169 Discovery Miles 1 690 Save R46 (21%) Shipped within 4 - 8 working days

The unspoken rules for how women should behave in the workplace are as numerous as they are confusing. Ask for a pay rise? Pushy. Take credit for an idea? Arrogant. Admit a mistake? Weak. Successfully juggle work and family? Unpromotable. In How to Be Successful Without Hurting Men's Feelings, Sarah Cooper, author of the bestselling 100 Tricks to Appear Smart in Meetings, illustrates how women can achieve their dreams, succeed in their careers and become leaders, without harming the fragile male ego. This wickedly funny tongue-in-cheek guide includes chapters on `How to Ace Your Job Interview Without Over-acing It', `9 Non-threatening Leadership Strategies for Women', and `Choose Your Own Adventure: Do You Want to Be Likeable or Successful?'. It even includes several pages to doodle on while men finish explaining things. When all else fails, there is a set of cut-outable moustaches inside to allow women to seem more man-like, which will probably lead to a quick promotion! PRAISE FOR 100 TRICKS TO APPEAR SMART IN MEETINGS: 'A lot of fun and absolutely on the money' Daily Telegraph, Book of the Year 'Even though it's mostly a comedy book, I can't help but think how legitmately useful I would have found this in my early twenties' The Pool 'Sarah Cooper is uncannily spot on when describing the seemingly innocent behaviours of people attempting to impress others' Christine Tsai, Founding Partner, 500 STARTUPS

Fish! Transformation - The Story of How Bluecare Changed Its Culture and People's Lives. (Hardcover): Robyn Batten, Cathy... Fish! Transformation - The Story of How Bluecare Changed Its Culture and People's Lives. (Hardcover)
Robyn Batten, Cathy Thomas, John Christensen, Stephen Lundin
R384 R309 Discovery Miles 3 090 Save R75 (20%) Shipped within 7 - 11 working days
The Organized Mind - Thinking Straight in the Age of Information Overload (Paperback): Daniel Levitin The Organized Mind - Thinking Straight in the Age of Information Overload (Paperback)
Daniel Levitin 1
R278 R169 Discovery Miles 1 690 Save R109 (39%) Shipped within 7 - 12 working days

Author and neuroscientist Daniel Levitin tackles the problems of twenty-first century information overload in his New York Times and Sunday Times bestselling book The Organized Mind. 'Thought-provoking and practical... Good advice based on sound neuroscientific principles' Sunday Times 'Impressively wide-ranging and thoughtful. There are fascinating facts and examples throughout' Wall Street Journal 'Deservedly a bestseller... Levitin demonstrates how easily we are bamboozled by statistical tricks, making his points with pithy stories' Independent 'Levitin is about as knowledgeable a guide to neuroscience as one might hope for' New York Times Book Review 'More insights per page than any other neuroscientist I know... smart, important, exquisitely written.' Daniel Gilbert, author of Stumbling on Happiness 'Sensible, practical advice... a comprehensive account of the way we think about organizing everything from our possessions to our friends' Financial Times Even the smartest mind can't beat the organized mind . . . In the digital age we are overwhelmed by information. Unable to make sense of it all, our creativity plummets, decision making suffers and we grow absent-minded. The twenty-first century sees us drowning under emails, forever juggling six tasks at once and trying to make complex decisions ever more quickly. This is information overload. In The Organized Mind, we learn how we got here and why smart organization improves our memories and attention - and makes us more imaginative and clear-sighted. Using a combination of academic research and examples from daily life, neuroscientist and bestselling author Daniel Levitin explains how to take back control of your life. You'll discover that: - Your brain has a daily processing limit - why waste it on cat photos? - Pressing Send or clicking Like gives a dopamine hit - it's addictive - Daydreaming is your brain at its most productive - Multitasking is a bad way to do nearly everything This book will take you through every aspect of modern life, from healthcare to online dating to raising kids, showing that the secret to success is always organization. Levitin's ideas are surprising, powerful and will change the way you see the world. By following the advice in The Organized Mind, you'll function better, go further and find more time to do the things you actually want to do.

Bullshit Jobs - A Theory (Paperback): David Graeber Bullshit Jobs - A Theory (Paperback)
David Graeber
R326 R265 Discovery Miles 2 650 Save R61 (19%) Shipped within 7 - 11 working days
Expensive Sentences - Debunking the Common Myths That Derail Decisions and Sabotage Success (Hardcover): Jack Quarles Expensive Sentences - Debunking the Common Myths That Derail Decisions and Sabotage Success (Hardcover)
Jack Quarles
R486 R386 Discovery Miles 3 860 Save R100 (21%) Shipped within 7 - 11 working days
Stress The Psychology of Managing Pressure - Practical Strategies to turn Pressure into Positive Energy (Paperback): Dk Stress The Psychology of Managing Pressure - Practical Strategies to turn Pressure into Positive Energy (Paperback)
Dk; Edited by (consulting) Jonathan Horowitz, Diane McIntosh 1
R451 R260 Discovery Miles 2 600 Save R191 (42%) Shipped within 7 - 12 working days

Learn how to handle stress in every area of life, from the workplace to relationships, and emerge happier, healthier, and more productive. Drawing on cutting-edge research, Stress: The Psychology of Managing Pressure gives you the techniques you need to understand and deal with stress head-on, all explained through infographics, questionnaires, and constructive advice. Identify the causes of stress in your life and reframe unhelpful patterns of thought into powerful psychological solutions that you can apply every day. Develop a work-life balance, learn how to deal with an anxiety attack, discover relaxation techniques such as mindfulness, and put stress in perspective with insightful chapters and expert advice.

One Second Ahead - Enhance Your Performance at Work with Mindfulness (Hardcover, 1st ed. 2015): Rasmus Hougaard, Jacqueline... One Second Ahead - Enhance Your Performance at Work with Mindfulness (Hardcover, 1st ed. 2015)
Rasmus Hougaard, Jacqueline Coldrick Carter, Gillian Coutts, Allan Loney
R450 R351 Discovery Miles 3 510 Save R99 (22%) Shipped within 7 - 11 working days

Researchers have found that the accelerated pace of modern office life is taking its toll on productivity, employee engagement, creativity and well-being. Faced with a relentless flood of information and distractions, our brains try to process everything at once increasing our stress, decreasing our effectiveness and negatively impacting our performance. Ironically, we have become too overworked, unfocused, and busy to stop and ask ourselves the most important question: What can we do to break the cycle of being constantly under pressure, always-on, overloaded with information and in environments filled with distractions? Do we need to accept this as the new workplace reality and continue to survive rather than thrive in modern day work environments? Thankfully, the answer is no. In their new book, ONE SECOND AHEAD: Enhance Your Performance at Work with Mindfulness (Palgrave Macmillan; November 2015), Rasmus Hougaard, Jacqueline Carter, and Gillian Coutts demonstrate that it is possible to train the brain to respond differently to today's constant pressures and distraction. All it takes is one second. They propose that we need to learn to work differently so we are more focused, calm and have less clutter in our mind so we can better manage our time and attention. What if we could hit the 'pause' button on our day, step back, and meet challenges with a sense of clarity and purpose? And what if there was a way not just of 'getting things done,' but ensuring that what does get done are the right things to do? Based on a program in corporate mindfulness designed by Hougaard and the partners of The Potential Project, One Second Ahead provides practical tools and techniques as well as real-world examples and lessons from organizations that have implemented mindfulness on a large scale. Thoroughly tested in a diverse range of industries, this program has resulted in measurable increases in productivity, effectiveness, and job satisfaction. With the new mindset proposed in One Second Ahead, readers will be able to put an end to ineffective multitasking, unproductive meetings, poor communication, and other unhealthy workplace behaviors by applying mindfulness to every day work life. All too often, we think that being mindful requires engaging in a special activity like meditation or yoga. Sure, these activities are beneficial and important to train the mind, but there are many simple things we can do to be mindful all day long. One Second Ahead is a handbook for more mindful work that offers: Practical, easy to apply, tools and techniques to enhance performance and effectiveness in day to day work activities such as meetings, emails, communication, planning, creativity and more Real-world stories of how mindfulness changed the workdays of leaders and front line employees Tips for cultivating mental strategies and routines that can reduce clutter, increase focus, and rewire your brain to enhance presence, patience, kindness and other valuable mind states Simple yet detailed step-by-step instructions for a more systematic approach to mindfulness training to enhance focus and awareness Guidelines for a 10-minute-per-day mindfulness program that can reshape your life both at work and at home; A reproducible planning worksheet and further resources in the Appendix. One Second Ahead can transform daily work life by helping individuals and teams realize more of their potential through greater focus and awareness. The tools and techniques in this book can transform individual and organizational performance one mind at a time.

Career Girls - Cautionary Tales for the Working Woman (Hardcover): T. McGill Career Girls - Cautionary Tales for the Working Woman (Hardcover)
T. McGill 1
R235 R185 Discovery Miles 1 850 Save R50 (21%) Shipped within 4 - 8 working days

Emily is twenty-two years old. She's just discovered that the gender pay gap is currently estimated to close in 2117. She's psyched that her great-great-granddaughter is going to witness this momentous step forward for the sisterhood. She's made herself a tick-off calendar that she intends to hand down the maternal line. How much has changed since women were first allowed to cast off their pinnies and embark on the excitements of office life? Whilst it's true that we've evolved from the murk of the typing pool into the beige of the boardroom, life in the office for women can still be underwhelming in myriad ways that would be familiar to our sisters from the fifties. Complete with nostalgic illustrations and genuine retro advice, Career Girls guides the reader through the eternal conundrums faced by women in the workplace everywhere. From redressing the pay gap through a semi-legal sponsorship scheme to surviving a leadership course where you're forced to express yourself through the medium of dance, Career Girls is the perfect companion for the modern working woman.

The Secret Sauce - Creating a Winning Culture (Hardcover, 1st ed. 2015): Kevin Graham Ford, James P Osterhaus The Secret Sauce - Creating a Winning Culture (Hardcover, 1st ed. 2015)
Kevin Graham Ford, James P Osterhaus
R640 R509 Discovery Miles 5 090 Save R131 (20%) Shipped within 7 - 12 working days

The authors call culture the secret sauce! Here authors Ford and Osterhaus describe the critical elements to culture that make a truly compelling organizational climate, providing organizations with the skills to develop the concepts of core ideology, organizational code, infrastructure, and brand.

The Corporate Culture Survival Guide (Hardcover, 3rd Edition): Edgar H Schein, Peter Schein The Corporate Culture Survival Guide (Hardcover, 3rd Edition)
Edgar H Schein, Peter Schein
R567 R426 Discovery Miles 4 260 Save R141 (25%) Shipped within 7 - 13 working days

Effective, sustainable cultural change requires evolution, not disruption The Corporate Culture Survival Guide is the essential primer and practical guide every organization needs. Corporate culture pioneer Edgar H. Schein breaks the concept of 'culture' down into real terms, delving into the behaviors, values, and shared assumptions that define it, and explains why culture is the central factor in an organization's success or failure. This new third edition is designed specifically for practitioners needing to apply these practices in real-world settings, and has been updated with new coverage of globalization, technology, and managerial competencies. You'll learn how to get past subconscious bias to assess whether or not your existing culture truly serves your organization, and how to introduce change and manage the change process over time for a best-case-scenario outcome. Case studies illustrate successful change in real companies, providing models and setting the bar for dismantling dysfunctional cultures. Corporate culture begins with the founder, and evolves or not over time. Is your culture working for or against your organization? How can it be optimized? This book separates the truth from the nonsense to provide real-world guidance on initiating and managing cultural change. * Understand when to assess your culture, and how to do it objectively * Learn how cultures evolve and change over time, for better or worse * Discover the reality of multiculturalism amidst the rise of globalization * Evolve your culture to more effectively serve your organization Each of us is a part of many cultures what you do, where you live, where you grew up, what you enjoy, how you live; in the workplace, many different people with many different cultures come together toward a common goal will these cultures clash or synergize? The Corporate Culture Survival Guide shows you how to create an overarching corporate culture that gets everyone on the same page to drive your organization's success.

Make Time - How To Focus On What Matters Every Day (Paperback): Jake Knapp, John Zeratsky Make Time - How To Focus On What Matters Every Day (Paperback)
Jake Knapp, John Zeratsky 1
R320 R252 Discovery Miles 2 520 Save R68 (21%) Shipped within 4 - 8 working days

'If you want to achieve more (without going nuts), read this book.' Charles Duhigg, author of The Power of Habit

What if you could step off the hamster wheel and start taking control of your time and attention?

As creators of Google Ventures' renowned 'design sprint', Jake and John have helped hundreds of teams solve important problems by changing how they work. Building on the success of these sprints and their experience designing ubiquitous tech products like Gmail and YouTube, they spent years experimenting with their own personal habits and routines, looking for ways to help individuals optimize their energy, focus, and time. Now they've packaged the most effective tactics into a four-step daily framework that anyone can use to systematically design their days.

Making time isn't about radically overhauling your lifestyle; it's about making small shifts in your environment to liberate yourself from constant busyness and distraction. Make Time is a must-read for anyone who has ever thought 'if only there were more hours in the day...'

The Soft Stuff - Reclaiming Kindness For The World Of Work (Paperback): Matt Dean The Soft Stuff - Reclaiming Kindness For The World Of Work (Paperback)
Matt Dean 1
R345 R241 Discovery Miles 2 410 Save R104 (30%) Shipped within 7 - 12 working days

Most of us work, yet few of us recognise our power in those workplaces or that we can influence things there. How can those of us striving in workplaces, `unleash the power of you'? How do we start creating kinder, fairer, more productive workplaces? More fundamentally, where does the spark, the resolve actually to do something come from? How do we start to live our purpose? In this book, Matt Dean uses his recent experience of cancer to shine a light on the challenges we all face in motivating ourselves to unleash the power of us. This is a book about creating kinder, fairer, more productive workplaces. Which sets out the thoughts, principles, and tools to create a more inclusive workplace.

Dental Reception and Supervisory Management (Paperback, 2nd Edition): Glenys Bridges Dental Reception and Supervisory Management (Paperback, 2nd Edition)
Glenys Bridges
R903 R702 Discovery Miles 7 020 Save R201 (22%) Shipped within 7 - 13 working days

Dental Reception and Practice Management 2nd Edition is the dental office administrator's essential companion to all aspects of reception work and supervisory practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition, it explains the development of dental care, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry. It also addresses the General Dental Council's Standards for the Dental Team, which details the nine principals for observing patient rights, and looks at new regulations introduced by the Health and Social Care Act. Provides practical advice for dental receptionists wishing to upgrade their skills Covers all aspects of the receptionist role, from administration and marketing to quality management and patient experience Looks at new standards and regulations put into effect Offers concrete suggestions to improve dental practices and further patient health Includes access to a companion website with case studies and links to useful websites Dental Reception and Practice Management 2nd Edition is designed for use by dental receptionists in practice and for use in dental reception courses. It will also greatly benefit dental nurses, dental hygienists, and dentists.

The Emotionally Intelligent Office (Paperback): The School of Life The Emotionally Intelligent Office (Paperback)
The School of Life 1
R231 R188 Discovery Miles 1 880 Save R43 (19%) Shipped within 7 - 12 working days

An in-depth exploration of what really lies behind our problematic behavioural patterns in the workplace, and a blueprint for the emotional skills we need to overcome them. Modern businesses place huge emphasis on technical training. And yet a lot of what determines the success or failure of organisations has nothing to do with the sort of hard skills taught at business school; instead, it comes down to the degree of emotional intelligence circulating in the workplace. This is a book that introduces us to twenty core emotional skills that can help businesses to flourish. They range from giving honest feedback, to accepting that it's OK to fail, to addressing jealousies and insecurities within teams. We learn about how our childhoods continue to have an often unhelpful impact on how we deal with colleagues, and the best ways we might speak so that others will listen. The book is informed by the practical work that the Learning and Development division of The School of Life carries out, endeavouring to change the culture within organisations around the world through teaching teams the art of emotional intelligence. It shows us not only how to be a more effective worker, but a more well-balanced human too.

Tagging For Talent - The Hidden Power Of Social Recognition In The Workplace (Paperback): Michael S. Salone Tagging For Talent - The Hidden Power Of Social Recognition In The Workplace (Paperback)
Michael S. Salone
R355 Discovery Miles 3 550 Shipped within 10 - 15 working days

Tagging for Talent introduces a breakthrough approach for human resources, talent managers, senior executives and line managers to find hidden talent from within their own organizations. This unique method challenges the status quo of talent identification and succession planning with an easy crowdsourcing approach to competency recognition.

This is not a book about using social media, but a true business solution using the natural behaviors of your workforce to self-identify potential myriad of talent. It speaks to HR professionals, Talent Manager and senior leaders who are looking for simple to use, real-life solutions that can be implemented in business today. Employees already see the power of tagging and view this innovative approach as a fun way to recognizing talent, versus the old method of waiting for their manager to see or perceive their strengths.

For years, executives have been asking, “Why am I spending all of this time and money when I keep getting the same results?” Tagging for Talent inspires leaders to tap into the power of the crowd, along with practical guidance on how to put a peer-based tagging system in place―and take their company up a notch!

Michael Salone is an international HR expert, sought-after speaker, and author. Michael is CEO of 3-6TY, a unique consulting firm which uses the power of the crowd to share knowledge and identify talent for organizations. Michael has helped multi-billion dollar companies, Alstom and Schlumberger and clients Carnegie Mellon University, the United Nations, Total, Eczacibasi Group and Michelin (just to name a few) identify the strengths they have inside their organizations. By observing and helping companies quickly and accurately identify talent, Michael has saved companies millions of dollars, increased company morale and aided them in sustaining success―and taking it up a notch.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
Navigating Information Literacy
Theo Bothma, Erica Cosijn, … Paperback R491 R418 Discovery Miles 4 180
Managing safety in the workplace
Lizbie Fourie, Francois van Loggerenberg Paperback R187 R158 Discovery Miles 1 580
The Shift - The Future of Work is…
Lynda Gratton Paperback  (1)
R215 R153 Discovery Miles 1 530
Dismissal
John Grogan Paperback R872 R694 Discovery Miles 6 940
Human Resource Information Systems…
Michael J Kavanagh, Richard D. Johnson Paperback R1,612 Discovery Miles 16 120
Operations and management principles for…
Esther Hoffmann, Dennis Farrell, … Paperback R673 R99 Discovery Miles 990
The Business And Office Environment
A.A. de Beer, A.W. Erasmus Paperback R229 R194 Discovery Miles 1 940
The Contemporary Office
Paperback R191 R99 Discovery Miles 990
Compensation Management
Paperback R529 R448 Discovery Miles 4 480
Presentations that Change Minds…
Josh Gordon Hardcover R791 R606 Discovery Miles 6 060

 

Partners