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Office ergonomics - whether we realize it or not - directly or indirectly affects every one of us. It is the study of the work we do, the environment we work in, and the tools we use to successfully perform our jobs. Office ergonomics helps us be comfortable and safe at work, which reduces the risk of injury, lowers stress, increases personal engagement, and raises overall work performance. This book embraces and addresses the new reality of the traditional `office' work, which is ever changing and evolving, and offers tactical recommendations on how to make non-traditional office settings more comfortable. This book suggests how to Set up the office, wherever that may be - at a company site, at home, at a corner cafe, on a commuter train Interact with colleagues Organize and pace work Select and arrange equipment and furniture Maintain the physical climate - lighting, sound, heating and cooling The book is a practical one, based on sound theory and solid research. Written for non-engineers as well as those in the industry, it has a conversational tone, reflects true-life situations that office workers face, and is adaptable to multiple office settings. While budding ergonomists will find it educational, office managers and designers will benefit from it as well. You will find ten fast-paced chapters, augmented with brief case studies and illustrations, and capped off with a series of practical design recommendations. Three appendices delve into ergonomic topics with more thorough details. This book suggests how best to achieve a harmonious work scenario by optimizing the `fit' between the person and his or her environment. This, in a nutshell, is what ergonomics is all about: working with ease and efficiency.
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks.
Award-winning Hira Ali examines the myriad of challenges women face on their road to professional success. Informed by her 13 years of coaching experience and survey responses from 300 working women, she reveals the universal internal and external roadblocks that can impede a woman's climb to the top, regardless of her culture or geography. This go-to guide for working women explores FOMO (the Fear of Missing Out), Imposter Syndrome, perfectionism and sexual harassment, among other issues. She moves beyond problems and empowers her readers with real solutions to help them break the glass ceiling. Written by a successful career woman for the benefit of career women around the world, Her Way to the Top demonstrates that women are all in this together, and together they can make a difference for each other.
Worldwide labor migration has transformed and reshaped various fields of government policy and professional practices. Labor migration is associated with the non-economic social phenomena that scholars have increasingly paid attention to in both sending and receiving destinations. For practitioners in the field of education, medicine, nursing, social work, mental health, public health, and other professional practices, the human face of labor migration migrant workers and their families daily challenges often reveals the human cost of migration behind the image of economic gain and benefits. Migrant workers and their families are facing vexing challenges ranging from basic needs to psychosocial well-being, despite who they are and where they come from. Traditional ways of thinking and knowing cannot address these challenges adequately; rather, established divisions of professions, systems, disciplines, and/or areas of practice might just be the factor that constrains the ability to clearly articulate compelling problems and adds an additional layer of complexity to problem solving. This book focuses on country policies and practices, and draws on theoretical ideas that provide the intellectual basis. In addition, it offers vivid examples of how migrant workers manage to work, pursue economic security, strive and adjust in new communities, define and negotiate self and identity, and seek health and well-being. While the book illuminates shared challenges and experiences for each group of migrant workers (i.e. low-skilled workers, internal migrants and other types of migrating laborers), it also synthesises the intersectionality across all migrant workers, as they remain committed to bettering the lives of their families and communities in their origin countries as well as new host countries and communities. This volume reflects the efforts of interdisciplinary research and collaboration. Based on empirical studies and policy analysis, the researchers draw broader implications for evidence-based practice and policy in migration studies, and offer practical suggestions for policy and service delivery design, including formal and informal mechanisms of support which can inform the professional reader.
No matter the size of your business, company culture is something that can make or break its success. For startups and established businesses alike, a high-performing company culture translates into happy employees, a productive and engaging work environment, fluid communication and more. In this book, Entrepreneur's community of small business owners and entrepreneurs share their battle-tested strategies, hard-won advice, and impart the secrets behind what works and what doesn't when defining and creating a culture that can make or break your company in a startup world. Readers will get insight on: What makes company culture a real thing Building a strong company culture on a startup budget How culture can ensure you keep your edge Improving employee engagement How to turn your company culture around Advice CEOs and company owners should and shouldn't listen to Includes contributed content, interviews, and insights from: Matt Mayberry, author of Winning Plays Reid Hoffman, founder of LinkedIn Jeffrey Hayzlett, author of Think Big, Act Bigger Dr. Patti Fletcher, author of Disrupters Glenn Llopis, author of The Innovation Mentality Companies like Southwest Airlines, Google, Lyft, Gusto and more
The book Managing Virtual Teams explores the critical elements that must be considered in managing virtual teams in organizations from structural, managerial, and process points-of-view. Based in solid research, the book provides a deep look at the nature of virtual teams and the factors that enable their success. Using a text-analysis method, the book consolidates results from both academic and practitioners' sources about virtual team inputs, processes, and outcomes. It lays out in clear detail the key characteristics of virtual teams and traces their emergence within organizations and research literature. Managing Virtual Teams addresses the particular practices of virtual teams, not only technological-focused but also socio-emotional, including the managerial attitudes required in virtual environments seeking well-performing teams. Incorporating case studies and research results, this book demonstrates how academic research can be used to successfully manage businesses in a virtual context. This book is a valuable contribution with clear guidelines for managerial practice, both for researchers interested in learning about virtual teams and to managers and organizations dealing with the challenges of managing them. Students will also benefit from this book as they learn how to become effective and operational virtual team members, and in future, successful managers.
Become a master facilitator. The book retains all the things that made the first two editions so popular: the summary pages, checklists and tip sheets. Existing sections about what to do at the start, middle and end of facilitated sessions have been greatly expanded. Decision-making methods have been revamped to include more strategies about when to use each approach. New bonus material has been added to the conflict management chapter related to ineffective behaviors. By user demand, we have additional process tools and more about facilitating distance meetings.
This compelling new book shares a way of understanding your language and your conversations (including those you have with yourself ) that has proven to be a powerful, practical basis for real change and lasting improvements - at home, at work and everywhere in between. Here is the promise of this new book by personal coach and seminar leader Chalmers Brothers: We speak ourselves into the world, whether we're aware of what we're doing or not. Our language and our conversations are incredibly active, creative and generative. not merely passive and descriptive. And they are directly connected to our relationships, our effectiveness, our moods and emotions and our physical bodies. Full of humor, real-life examples and practical how-to's, this book is essential reading for those seeking to achieve and maintain a balance of peacefulness and productivity - what we may call happiness - in their lives.
The world of work is going through an unprecedented revival driven by new technologies. The Digital Renaissance of Work: Delivering Digital Workplaces Fit for the Future will take the reader on a journey into the emerging technology-led revival of work. A unique combination of thought leadership and technical know-how, this book will bring the reader up-to-date with the latest developments in the field, such as: freelancing the organisation/ work but no jobs, localisation/ work but not place, time travel and death of the weekend, trust, privacy and the quantified employee, leadership in the hyper connected organisation, beyond the office/ the mobile frontline, automation and the frontiers of work, as well as setting out how to lay down the roadmap for the digital workplace: the human centred digital workplace, making the business case, setting up the digital workplace programme, technology deployment, measuring the digital workplace. The book will draw on new case studies from major organisations with which Paul Miller is in regular discussion, such as: Accenture - aligning the digital and physical workplaces; Barclays - innovating in a regulated environment; Deutsche Post/ DHL - leading at the mobile frontline; Environment Agency - real time collaboration; IBM - pushing the digital workplace frontiers; IKEA - measuring the digital workplace; SAP - gamifying the enterprise. Paul Miller's follow up to his critically acclaimed The Digital Workplace picks up the story to provide organisations with an understanding of the structural and organizational implications the emerging technology has for the workplace. His insights, backed by the considerable research of the Digital Workplace Forum, offer a lifeline to organizations needing to make better sense of a very uncertain future.
In Lead Your Tribe, Love Your Work , Piyush Patel offers an insider's perspective on how to unify your team around a common purpose by uncovering your core values and transforming your culture. With over 20 years of entrepreneurial experience, Piyush has discovered that-while leaders can provide opportunities-real culture comes from the heart. Using real-life examples and practical takeaways, Lead Your Tribe, Love Your Work is the ultimate guide to creating a tribe to lead and a workplace you love. Piyush challenges readers to rethink their current paths, unveiling: ; The business-owner wake-up call: How to tell when your company culture is failing and what to do to fix it ; The key to employee retention is BAM-Belonging, Affirmation, and Meaning ; Secrets to successful onboarding: How to make new employees feel like they already belong ; Constructive "uncomfortable" conversations: Tips for getting positive results from conflict ; Four questions to ask your employees to get a pulse on your company's culture ; When successful businesses happen to poor leaders: Identify negative initiatives and reshape your company before it's too late ; How to spot the difference between 'real' and 'faux' culture: Why a company with perks can still be toxic As a business owner or leader, Lead Your Tribe, Love Your Work will challenge you to take control of your culture and create a thriving company that's built for longevity.
Culture, leadership and the ability to change determine organizational performance... But 75% of organizational change programs fail - being too conceptual, organization-wide and command-and-control like. That's why change consultant Marcella Bremer developed this pragmatic approach to organizational culture, change and leadership. The starting point is the validated Organizational Culture Assessment Instrument based on the Competing Values Framework by professors Kim Cameron and Robert Quinn. Next, Bremer shows how to engage people in OCAI-workshops or Change Circles. In peer groups of 10 coworkers they develop a change plan for their teams that is also personal and focused on specific behaviors. These Change Circles of 10 use the mechanism of "Copy, Coach and Correct" within groups to help organization members to implement the change and develop those behaviors that will make a difference. This book is a pragmatic user's guide to organizational culture change. Learn the best practices from a change consultant and unleash your organization, too
What do the world's top managers have in common? They've learned the secret of effective delegation and how vital it is to their own success. The successful delegator can double or triple his or her productivity. The non-delegator works frantically, grabs lunches, lugs briefcases, is subjective and generally ineffective. The delegator has time for work and personal life, works effectively and views life clearly. The advantages of delegation are quite simple - you are using other people's brains for your gains. As the axiom goes, you'll be working smarter, not harder. The tips and techniques in this book will help you to: c let go! c give advice without interfering c establish progress reports that keep you informed c manage upward and downward delegation c accomplish more through others.
Men are from Mars, and Women are from Venus at home and at work! In this powerful book, John Gray turns his successful Mars and Venus healing advice towards work and success in modern times - from how to create and maintain positive relationships at work, how to maximize your potential; how to realize your creativity and more. With insightful advice for men and women, he stresses the need to focus on what you love and what is important in life in order to create lasting success. In How to Get What You Want in the Workplace, John Gray provides the ultimate guide for real and lasting success, and happiness and fulfilment at work.
Being laid off can be a traumatic event. The unemployed worry about how they will pay their bills and find a new job. In the American economy's boom-and-bust business cycle since the 1980s, repeated layoffs have become part of working life. In A Company of One, Carrie M. Lane finds that the new culture of corporate employment, changes to the job search process, and dual-income marriage have reshaped how today's skilled workers view unemployment. Through interviews with seventy-five unemployed and underemployed high-tech white-collar workers in the Dallas area over the course of the 2000s, Lane shows that they have embraced a new definition of employment in which all jobs are temporary and all workers are, or should be, independent "companies of one."
Following the experiences of individual jobseekers over time, Lane explores the central role that organized networking events, working spouses, and neoliberal ideology play in forging and reinforcing a new individualist, pro-market response to the increasingly insecure nature of contemporary employment. She also explores how this new perspective is transforming traditional ideas about masculinity and the role of men as breadwinners. Sympathetic to the benefits that this "company of one" ideology can hold for its adherents, Lane also details how it hides the true costs of an insecure workforce and makes collective and political responses to job loss and downward mobility unlikely.
The ultimate guide to electronic records management, featuring a collaboration of expert practitioners including over 400 cited references documenting today's global trends, standards, and best practices
Nearly all business records created today are electronic, and are increasing in number at breathtaking rates, yet most organizations do not have the policies and technologies in place to effectively organize, search, protect, preserve, and produce these records. Authored by an internationally recognized expert on e-records in collaboration with leading subject matter experts worldwide, this authoritative text addresses the widest range of in-depth e-records topics available in a single volume.
Using guidance from information governance (IG) principles, the book covers methods and best practices for everything from new e-records inventorying techniques and retention schedule development, to taxonomy design, business process improvement, managing vital records, and long term digital preservation. It goes further to include international standards and metadata considerations and then on to proven project planning, system procurement, and implementation methodologies. "Managing Electronic Records" is filled with current, critical information on e-records management methods, emerging best practices, and key technologies.Thoroughly introduces the fundamentals of electronic records managementExplains the use of ARMA's Generally Accepted Recordkeeping Principles (GARP(R))Distills e-records best practices for email, social media, and cloud computingReveals the latest techniques for e-records inventorying and retention schedulingCovers MS SharePoint governance planning for e-records including policy guidelinesDemonstrates how to optimally apply business process improvement techniquesMakes clear how to implement e-document security strategies and technologiesFully presents and discusses long term digital preservation strategies and standards
Managing e-records is a critical area, especially for those organizations faced with increasing regulatory compliance requirements, greater litigation demands, and tightened internal governance. Timely and relevant, "Managing Electronic Records" reveals step-by-step guidance for organizing, managing, protecting, and preserving electronic records.
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
In the last decades diversity and its management has become a feature of modern and postmodern organizations. Different practices have spread around the globe focusing on the organizing and management of inclusion and exclusion of persons and identities based on different genders, sexual orientations, racial and ethnic backgrounds, ages, and (dis)abilities as well as religious beliefs. However, although increasingly recognized as important, the discourses of diversity are multifaceted and not without controversy. Furthermore, diversity management practices have the potential to reproduce both inclusion and exclusion. The book presents the foundations of organizing and managing diversities, offers multidisciplinary, intersectional and critical analyses on key issues, and opens up fresh perspectives in order to advance the diversity debate. It also inspires new debates on diversity by encouraging scholars to broaden their research agendas and assists students and scholars to increase their understanding of the field and its current discussions. The contributors are a team of leading diversity scholars from all over the world.
We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce. Scholars and consultants Monica Worline and Jane Dutton approach compassion in organizations through the lens of new research that helps us see what compassion is, how we can create it in our everyday work, and the benefits it offers to both individuals and organizations. They reveal why compassion is integral to recruiting and retaining talented people, essential to delivering high quality service and rapid innovation, and inextricably linked to engagement, collaboration, and adaptability. They even include a tool for assessing your organization's "compassion potential." This book gives us the tools to build skill in creating compassion and invigorating the humanity of our basic institutions.
From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time. Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers, this comprehensive guidebook is the definitive source of information on topics including: Creating graphics, charts, and presentations ● Microsoft Word, Excel, Outlook, and Publisher ● Web conferencing ● Electronic and paper filing systems ● Recordkeeping ● Research skills ● Travel arrangements ● Meeting planning and management ● Business math ● Computer and software troubleshooting ● And much more Extensively updated, the fifth edition of the "Administrative Assistant's and Secretary's Handbook" contains new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications. Today's administrative jobs are demanding and constantly changing. The latest edition of this best-selling guide will help professionals everywhere come out on top.
Focuses on innovative design for small offices. The significant and rapid trend toward small office design globally is testament to increasing economic imperatives, where often commercial rentals are pushing business into innovative ways to manage and minimise their space and resources. Fast-evolving technological advances are also making it possible for people to work from home, where their home office environment needs to be not only stylish, but also conducive to productivity, and ergonomic to support and encourage good health and well-being. Also, there are those who seek to start their own business and are looking to establish a creative, professional and inspiring home office environment. 'Big Design for Small Workspaces' combines form with function, and presents innovative interior designs for offices with compact floor plans of up to about 3230 square feet (300 square meters). This book showcases a selection of richly photographed, sleek and modern solutions, and presents insightful design concepts and appealing examples of imaginative and resourceful spaces, with informative commentaries describing aspects such as furnishings and materials, workstation layout, including the use of vertical space to its fullest advantage, and multipurpose areas. This book will provide an essential source of inspiration for architects, interior designers, small business owners, the homeoffice renovator, and anyone looking to create a smart small office environment. SELLING POINTS: - Focuses on the innovative design for small offices - Provides a comprehensive look at clever design in small spaces - Suits designers of small-space environments with floor plans up to about 2450 square feet (200 square metres) 400 col.
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