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Books > Business & Economics > Business & management > Office & workplace

Modern Business Etiquette for Young & Fabulous Professionals (Hardcover): Stayce Wagner Modern Business Etiquette for Young & Fabulous Professionals (Hardcover)
Stayce Wagner
R451 Discovery Miles 4 510 Shipped within 7 - 11 working days
Gender Diversity and Non-Binary Inclusion in the Workplace - The Essential Guide for Employers (Paperback): Sarah Gibson, J.... Gender Diversity and Non-Binary Inclusion in the Workplace - The Essential Guide for Employers (Paperback)
Sarah Gibson, J. Fernandez
R393 Discovery Miles 3 930 Shipped within 7 - 12 working days

Helping to create inclusive work environments for non-binary people, this book builds knowledge of non-binary identities and provides practical solutions to many of the basic workplace problems this group face. Working with and including non-binary people in the workplace is beneficial for both employer and employee, as it attracts and retains younger and non-binary workers by helping promote an inclusive brand, as well as satisfying equality obligations. Based on novel research of non-binary inclusion within businesses, it provides a basic overview of non-binary people, a business case for inclusion, a brief description of how non-binary people fit into current equality laws and likely future developments in the area. An ideal introduction for companies wishing to embrace all genders in the workplace.

Unstoppable Teams - The Four Essential Actions of High-Performance Leadership (Hardcover): Alden Mills Unstoppable Teams - The Four Essential Actions of High-Performance Leadership (Hardcover)
Alden Mills
R559 R434 Discovery Miles 4 340 Save R125 (22%) Shipped within 7 - 11 working days

Three-time Navy SEAL platoon commander and founder of Perfect Fitness reveals how to put together teams that can accomplish any objective-by leveraging an unexpected set of values and priorities. SEALs and civilians operate in extremely different environments, but what makes both kinds of teams excel comes down to the same thing: service to others, trust, empathy, and a caring environment. Alden Mills has experience working in both the military and the private sector, as a SEAL platoon commander and as a startup founder of Perfect Fitness. He's seen firsthand what it takes to lead an unstoppable team of individuals. Teams are nothing more than a series of interconnected relationships with a collective, single-minded focus. Success almost never depends on individual talent and valor; instead, Alden Mills shows, it depends, first, on creating a strong foundation for yourself and, second, using that foundation to help others go beyond their individual pursuits and talents to create something bigger and better-an unstoppable team. Unstoppable Teams show managers at every level, at both large and small organizations, including private, public, and nonprofit, how to inspire, motivate, and lead the people around them. Mills draws on stories from his own experiences to impart these surprising team-building lessons: Too many people mistake groups of individuals for a team. No two people are alike, but we all have the same genetic drivers that motivate us-our will to survive, our ego-driven desire for personal gain, and our soul-driven yearning to be a part of something greater than ourselves. When we override our fears about survival, we can focus on our desire to thrive. The more you care for your teammates, the more they will dare for the team. Great ideas are not reserved for a select few-true teams embrace diversity of thought to find winning ideas. These lessons aren't exclusive to the Navy SEALs; they are used by successful entrepreneurs, nonprofit leaders, coaches, and sport captains-and now you can master them too. Unstoppable Teams is the handbook for how to build care-based teams that will push people to achieve more than they ever thought possible.

The Shield of Silence - How Power Perpetuates a Culture of Harassment and Bullying in the Workplace (Paperback): Lauren Stiller... The Shield of Silence - How Power Perpetuates a Culture of Harassment and Bullying in the Workplace (Paperback)
Lauren Stiller Rikleen
R514 Discovery Miles 5 140 Shipped within 7 - 11 working days
Cute Unicorn Rainbow 2017 Monthly Planner - 16 Month August 2016-December 2017 Academic Calendar with Large 8.5x11 Pages... Cute Unicorn Rainbow 2017 Monthly Planner - 16 Month August 2016-December 2017 Academic Calendar with Large 8.5x11 Pages (Paperback)
Laura's Cute Planners
R247 R197 Discovery Miles 1 970 Save R50 (20%) Shipped within 7 - 11 working days
Celebration of Life, in Loving Memory Funeral Guest Book, Wake, Loss, Memorial Service, Love, Condolence Book, Funeral Home,... Celebration of Life, in Loving Memory Funeral Guest Book, Wake, Loss, Memorial Service, Love, Condolence Book, Funeral Home, Missing You, Church, Thoughts and in Memory Guest Book (Hardback) (Hardcover)
Lollys Publishing
R405 R326 Discovery Miles 3 260 Save R79 (20%) Shipped within 7 - 11 working days
Summary of the Power of Habit - By Charles Duhigg - Includes Analysis (Paperback): Instaread Summaries Summary of the Power of Habit - By Charles Duhigg - Includes Analysis (Paperback)
Instaread Summaries
R126 Discovery Miles 1 260 Shipped within 7 - 11 working days
The Big Book of Team Building Games - Trust-building Activities, Team Spirit Exercises and Other Fun Things to Do (Paperback,... The Big Book of Team Building Games - Trust-building Activities, Team Spirit Exercises and Other Fun Things to Do (Paperback, Ed)
John W. Newstrom, Edward E. Scannell
R499 R394 Discovery Miles 3 940 Save R105 (21%) Shipped within 7 - 11 working days

Did you know that games can be a terrifically effective way to build team spirit, communication, and trust among people who work together day in and day out? Now you can spark morale in any work group by choosing from 70 stimulating games and activities specifically designed for the manager whos looking to raise sagging morale in a department, liven up boring staff meetings, enable team members to collaborate smoothly and effectively, and much more!

The Authority Guide to Behaviour in Business - How to inspire others and build successful relationships (Paperback): Robin Hills The Authority Guide to Behaviour in Business - How to inspire others and build successful relationships (Paperback)
Robin Hills
R228 R180 Discovery Miles 1 800 Save R48 (21%) Shipped within 7 - 12 working days

Explore the psychology behind what really motivates and influences your clients, colleagues and customers. Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do. In this fast, focused guide, emotional intelligence expert Robin Hills reveals insights into motivation and how people perceive situations in business. As he unlocks the secrets of human nature you'll learn how to inspire top performance, gain trust, win confidence and build lasting relationships - more effectively and with great results!

When Managers Rebel (Hardcover): David Courpasson, Jean-Claude Thoenig When Managers Rebel (Hardcover)
David Courpasson, Jean-Claude Thoenig
R792 R674 Discovery Miles 6 740 Save R118 (15%) Shipped within 7 - 12 working days

Employee and manager rebellions occur more often than you might think. This book argues how important it is to take these protests seriously. The authors demonstrate that when middle managers rebel, they aren't just letting off steam, and that their acts of creative protest can even produce benefits for their companies. Rebellion can pay off!

Dar Y Recibir - Un Enfoque Revolucionario Sobre El  xito (Spanish, Paperback, None ed.): Adam H Grant Dar Y Recibir - Un Enfoque Revolucionario Sobre El xito (Spanish, Paperback, None ed.)
Adam H Grant
R177 R145 Discovery Miles 1 450 Save R32 (18%) Shipped within 7 - 11 working days
When Millennials Take Over - Preparing for the Ridiculously Optimistic Future of Business (Hardcover): Jamie Notter, Maddie... When Millennials Take Over - Preparing for the Ridiculously Optimistic Future of Business (Hardcover)
Jamie Notter, Maddie Grant
R476 R376 Discovery Miles 3 760 Save R100 (21%) Shipped within 7 - 11 working days
The Challenge Culture - Why the Most Successful Organizations Run on Pushback (Hardcover): Nigel Travis The Challenge Culture - Why the Most Successful Organizations Run on Pushback (Hardcover)
Nigel Travis
R535 R420 Discovery Miles 4 200 Save R115 (21%) Shipped within 7 - 11 working days

The executive chairman and former CEO of Dunkin' Donuts and Baskin Robbins reflects on the unique, results-oriented discipline he's developed over decades of leadership, which provides a blueprint for any organization to achieve prosperity.

We live in an era in which successful organizations can fail in a flash. But they can cope with change and thrive by creating a culture that supports positive pushback: questioning everything without disrespecting anyone.

Nigel Travis has forty years of experience as a leader in large and successful organizations, as well as those facing existential crisis-such as Blockbuster as it dawdled in the face of the Netflix challenge. In his ten years as CEO and chairman of Dunkin' Brands, Travis fine-tuned his ideas about the challenge culture and perfected the practices required to build it. He argues that the best way for organizations to succeed in today's environment is to embrace challenge and encourage pushback. Everyone-from the new recruit to the senior leader-must be given the freedom to speak up and question the status quo, must learn how to talk in a civil way about difficult issues, and should be encouraged to debate strategies and tactics-although always in the spirit of shared purpose. How else will new ideas emerge? How else can organizations steadily improve?

Through colorful storytelling, with many examples from his own career-including his leadership in turning around the fear-ridden culture of the London-based Leyton Orient Football Club, of which he is part owner-Travis shows how to establish a culture that welcomes challenge, achieves exceptional results, and ensures a prosperous future.

Honours versus Money - The Economics of Awards (Hardcover): Bruno S. Frey, Jana Gallus Honours versus Money - The Economics of Awards (Hardcover)
Bruno S. Frey, Jana Gallus
R583 Discovery Miles 5 830 Shipped within 7 - 12 working days

Honours fulfil one of the most fundamental desires of human beings, namely, to be recognised and held in esteem by others. There are thousands of awards in all areas of society: the state, arts and media, sports, religion, the voluntary sector, academia, and business. Awards are well visible, can raise the recipients' intrinsic motivation and creativity, and establish a bond of loyalty to the giver. They have distinct advantages over money and other rewards. Presenting empirical evidence using modern statistical techniques Honours versus Money argues that awards can significantly raise performance in different contexts even if they are purely symbolic, recommending how this can be used in practice. It makes the case for reorienting our focus- away from the monetary or material dimensions of work and private life, and towards the symbolic dimensions to celebrate and shine a light on merit and achievement. Honours versus Money discusses award bestowals in their different forms and facets, including as signals and as components of organisations' human resource strategies. It opens our perspective for motivational strategies beyond money, while also outlining their potential pitfalls.

Business Relationship Manager - Careers in IT service management (Paperback): Ernest Brewster Business Relationship Manager - Careers in IT service management (Paperback)
Ernest Brewster
R450 R408 Discovery Miles 4 080 Save R42 (9%) Shipped within 7 - 12 working days

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Inclusion - Diversity, the New Workplace & the Will to Change (Hardcover): Jennifer Brown Inclusion - Diversity, the New Workplace & the Will to Change (Hardcover)
Jennifer Brown
R538 R469 Discovery Miles 4 690 Save R69 (13%) Special order
Mastering Workplace Disciplinary Interviewing - A Complete Guide (Hardcover): Nana Yaw Oppong Mastering Workplace Disciplinary Interviewing - A Complete Guide (Hardcover)
Nana Yaw Oppong
R2,008 R1,526 Discovery Miles 15 260 Save R482 (24%) Shipped within 7 - 12 working days

It is very common to hear that human resources is the most valuable asset of an organisation. This means employees are indispensable workplace components of resources for achieving organisational success. However, the same resources can become a very expensive form of inventory to keep; expensive because they become counter-productive due to their undesirable behaviours, which could reflect job performance, absenteeism, or most significantly, misconduct. Disciplinary policy and procedures are therefore necessary tools to deal with employees who may act contrary to the behavioural (and performance) expectations of the organisation and, therefore, attempt to derail the objectives of the organisation. The book comes in handy for all those who perform human resource management. It is a companion to boost the confidence in handling not only the interview, but also to recommend the appropriate actions and effectively prepare related documents. The book is divided into eight parts, each part dealing with a unique aspect of the disciplinary process. Part One introduces the book and outlines the need for the book to help deal with conflicts that may arise as part of the employee-employer working relationship. Part Two outlines and explains the grounds for discipline, emphasising three main areas: incapacity or under-performance, misconduct, and absence. Part Three opens with the main object of the book the disciplinary interview and considers the preparation stage (discussing the various steps and requirements), while Part Four advances the process further how the disciplinary interview is conducted on the day of the hearing. Part Five looks at the possible actions (corrective measures or punishments) that could be taken based on the disciplinary panel/committees findings, with Part Six focusing on the after the interview period by communicating the decision (in writing) to the employee. Part Seven provides important guidelines for handling redundancies and pronouncing actions that will not degenerate into court claims. Part Eight concludes the book by providing important sources of advice for both employers and employees on industrial relations, especially with regard to disputes and perceived unfair and/or wrongful dismissals. Fourteen appendices provide documents relating to the various aspects of the subject to offer hassle-free production of each document.

Clout - Finding and Using Power at Work (Hardcover): Eric Bolland Clout - Finding and Using Power at Work (Hardcover)
Eric Bolland
R1,143 R1,056 Discovery Miles 10 560 Save R87 (8%) Shipped within 7 - 11 working days

There is one major factor that explains business actions that has thus far escaped thorough exploration. That factor is clout, or as it is more broadly understood, power. Those with clout in the business organizations make the decisions and influence what the business does. Yet the origins and uses of clout are hidden. Everyone wants to know more about this inner world as clout is still largely unrecognized in studies of corporate culture. With Clout, the first researched-based book on the topic, Bolland fills this void. He systematically analyses the subject and answers the many questions about this aspect of business life, including exploring what organization clout is, how it has evolved, how it is manifested, how it is used and how it relates to other aspects of business organizations. Readers will be able to apply findings to their own career, and students will gain a tested framework for understanding the importance of this subject.

The Iron Whim - A Fragmented History of Typewriting (Hardcover, Annotated edition): Darren Wershler-Henry The Iron Whim - A Fragmented History of Typewriting (Hardcover, Annotated edition)
Darren Wershler-Henry
R755 R635 Discovery Miles 6 350 Save R120 (16%) Shipped within 7 - 12 working days

The Iron Whim is an intelligent, irreverent, and humorous history of writing culture and technology. It covers the early history and evolution of the typewriter as well as the various attempts over the years to change the keyboard configuration, but it is primarily about the role played by this marvel in the writer's life. Darren Wershler-Henry populates his book with figures as disparate as Bram Stoker, Mark Twain, Franz Kafka, Norman Mailer, Alger Hiss, William Burroughs, J. G. Ballard, Jack Kerouac, Hunter S. Thompson, Northrop Frye, David Cronenberg, and David Letterman; the soundtrack ranges from the industrial clatter of a newsroom full of Underwoods to the more muted tapping and hum of the Selectric. Wershler-Henry casts a bemused eye on the odd history of early writing machines, important and unusual typewritten texts, the creation of On the Road, and the exploits of a typewriting cockroach named Archy, numerous monkeys, poets, and even a couple of vampires. He gathers into his narrative typewriter-related rumors and anecdotes (Henry James became so accustomed to dictating his novels to a typist that he required the sound of a randomly operated typewriter even to begin to compose). And by broadening his focus to look at typewriting as a social system as well as the typewriter as a technological form, he examines the fascinating way that the tool has actually shaped the creative process.With engaging subject matter that ranges over two hundred years of literature and culture in English, The Iron Whim builds on recent interest in books about familiar objects and taps into our nostalgia for a method of communication and composition that has all but vanished.

Pocket Psycho (Paperback): John Clarke Pocket Psycho (Paperback)
John Clarke
R297 R276 Discovery Miles 2 760 Save R21 (7%) Shipped within 7 - 11 working days

Clinical psychopaths exist in a variety of workplaces. They are individuals who manipulate their way through life and leave an indelible mark on both their victims and society. They are destructive men and women: cunning, self-centered, ruthless, and terrifying. Featuring a range of case studies as well as frequently asked questions, this is a guide to learning how to identify workplace psychopaths. Advice is also offered on working with and managing a psychopath in order to make the workplace a safe and tolerable environment.

Happy Hour Is 9 to 5 (Paperback): Alexander Kjerulf Happy Hour Is 9 to 5 (Paperback)
Alexander Kjerulf
R381 Discovery Miles 3 810 Shipped within 7 - 11 working days

Hard day at the office? We should expect more from the 9 to 5, argues entrepreneur and happiness expert Alexander Kjerulf. Managers should make it a priority too: this book is packed with data that shows that happier people are more productive, more innovative, more motivated, deliver better customer service AND handle change better. Happiness at work may sound a pipe dream but achieving it is actually quite possible. First, we need to understand what it's not. It's not about high-fiving and cheerleading (although it could be for some people). It's not about eliminating all the bad stuff from our job - it's about being happy at work even though some of those bad things are present. Research across 30 countries shows that happiness at work rests on results and relationships. Happy Hour is 9 to 5 gives detailed, practical advice on building the skills and energy to improve both.Here you'll learn how to deal with everything from nightmare bosses, bullies, miserable co-workers, long-running conflicts, stifling bureaucracy and management who refuse to see anything beyond the bottom line. It's also full of inspiring real-life stories: of a temp worker cheering up her co-workers with small, random acts of kindness. A group of nurses rebel against the hospital's sour mood and turn their ward into a happy place. A programmer at a bank learns what it takes to turn his department from boring to fun. Alexander speaks from his own experience, both as co-founder of the Danish IT Company Enterprise Systems and as an expert on workplace happiness for clients including Hilton, Microsoft, Lego, Ikea, Shell, HP and IBM. His work has been featured in the Sunday Times, New York Times?, and BBC Radio 4's In Business. www.positivesharing.com Happy Hour is 9 to 5 is an outstanding book because it reminds us of the importance of our health and wellbeing. Read this book ' Professor Cary L. Cooper, CBE

Farm Office Handbook (Paperback, 2nd Revised edition): Iagsa Farm Office Handbook (Paperback, 2nd Revised edition)
Iagsa
R458 R298 Discovery Miles 2 980 Save R160 (35%) Shipped within 7 - 12 working days

Farm Office Handbook is a practical reference source for anyone involved in farm administration. It offers comprehensive guidance on farm office basics, from equipment to 'doing it online'; setting up accounting systems; computerising a manual accounting system; year-end procedures complete with a check list; management reporting and budgeting with useful templates.The chapters on VAT and payroll and statutory and assurance records have been thoroughly revised in this second edition to incorporate all the extensive changes made since the first edition was published in 2012. Additionally all the website addresses for legislative updates, contacts and online resources for rural businesses have been updated. It is an invaluable resource for someone tackling farm paperwork for the first time and for experienced staff seeking to improve their skills.From the foreword: "It is a useful addition to any farm office as it gives a complete overview of what is expected from the administration of a farm from managing accounts to dealing with office logistics." - Sir Jim Paice Patron of IAgSA and Minister of State for the Department for Environment, Food and Rural Affairs, 2010 - 2012

Fighting Back - Overcoming Bullying in the Work Place (Paperback, Ed): David Graves Fighting Back - Overcoming Bullying in the Work Place (Paperback, Ed)
David Graves
R343 R262 Discovery Miles 2 620 Save R81 (24%) Shipped within 7 - 12 working days

`Fighting Back' represents a comprehensive analysis of a major industrial problem: bullying.The book sets out a practical and strategic approach for dealing withand combating a very serious problem.'Tony Young, President, T.U.C.`This is a long awaited and welcome book. It contains the straightforward advicethat people being bullied have been asking for and have yet to receive.'Baroness Gould, House of Lords`This is an outstanding, plain-talking manual that explains exactly how bullies operate at variouslevels, how victims can protect themselves and how the bullying behaviour can be effectivelycountered. Highly recommended for individuals, managers and concerned colleagues.'Tim Roberts, Partner, Peace Makers UK, reviewer and journalist,visiting lecturer at University of LiverpoolFighting Back is a hard-hitting, authoritative guide to combating bullying in thework place. Taking a simple, straightforward approach, this book looks at how torecognise a bully, how to protect yourself, how to gather evidence, and the steps to taketo make an immediate and lasting difference.This book features real life case studies, which will arm those being bullied with realisticadvice to remedy the situation. Practical and inspirational, the book shows you how to:develop assertive behaviourgain control and assert your rightsrecognise stressful behaviour and deal with it positivelyrecognise when you are being bullied and when you are nottackle `flaming' (a form of bullying via e-mail)If the bullying persists, the book provides you with practical advice and information onthe tribunal and legal issues both in the UK and Europe

Environmental Issues in Business - Pollution, Regulations & Health (Hardcover, New): Samuel Gyasi Obeng Environmental Issues in Business - Pollution, Regulations & Health (Hardcover, New)
Samuel Gyasi Obeng
R1,885 R1,438 Discovery Miles 14 380 Save R447 (24%) Shipped within 7 - 12 working days

This book examines the various environmental factors which affect the workplace atmosphere in businesses, with a particular focus on indoor air quality. Topics discussed include antimicrobial treatments of indoor mould and bacteria; an assessment of the carbon footprint and how that will affect long-term pollution emission reduction; indoor air quality, health and productivity; antigenic/allergenic rubber proteins and environmental regulations and environmental investing practices in Europe.

More to Give - Stepping into your new life at any age (Paperback): Cindy Galvin More to Give - Stepping into your new life at any age (Paperback)
Cindy Galvin
R341 R266 Discovery Miles 2 660 Save R75 (22%) Shipped within 7 - 12 working days

Are you over 50 and facing a crossroads in life? Feel you're too old to change or don't have time to start over? Think again. In this down-to-earth book, Cindy Galvin explains why it's never too late to launch your next career. With cheeky wit, Cindy takes you on a journey with clients who transformed their lives by developing careers filled with purpose. She explains why it's never been a better time to create the life you want. Cindy's book is a toolbox you can dip into for help with: * Leveraging decades of experience, skills and wisdom * Building a `success network' * Recognising the control and influence you have

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