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Books > Business & Economics > Business & management > Office & workplace

How to Be Successful Without Hurting Men's Feelings - Non-threatening Leadership Strategies for Women (Hardcover): Sarah... How to Be Successful Without Hurting Men's Feelings - Non-threatening Leadership Strategies for Women (Hardcover)
Sarah Cooper 1
R215 R169 Discovery Miles 1 690 Save R46 (21%) Shipped within 4 - 8 working days

The unspoken rules for how women should behave in the workplace are as numerous as they are confusing. Ask for a pay rise? Pushy. Take credit for an idea? Arrogant. Admit a mistake? Weak. Successfully juggle work and family? Unpromotable. In How to Be Successful Without Hurting Men's Feelings, Sarah Cooper, author of the bestselling 100 Tricks to Appear Smart in Meetings, illustrates how women can achieve their dreams, succeed in their careers and become leaders, without harming the fragile male ego. This wickedly funny tongue-in-cheek guide includes chapters on `How to Ace Your Job Interview Without Over-acing It', `9 Non-threatening Leadership Strategies for Women', and `Choose Your Own Adventure: Do You Want to Be Likeable or Successful?'. It even includes several pages to doodle on while men finish explaining things. When all else fails, there is a set of cut-outable moustaches inside to allow women to seem more man-like, which will probably lead to a quick promotion! PRAISE FOR 100 TRICKS TO APPEAR SMART IN MEETINGS: 'A lot of fun and absolutely on the money' Daily Telegraph, Book of the Year 'Even though it's mostly a comedy book, I can't help but think how legitmately useful I would have found this in my early twenties' The Pool 'Sarah Cooper is uncannily spot on when describing the seemingly innocent behaviours of people attempting to impress others' Christine Tsai, Founding Partner, 500 STARTUPS

Presentations that Change Minds - Strategies to Persuade, Convince, and Get Results (Hardcover): Josh Gordon Presentations that Change Minds - Strategies to Persuade, Convince, and Get Results (Hardcover)
Josh Gordon
R791 R606 Discovery Miles 6 060 Save R185 (23%) Shipped within 7 - 11 working days

This title provides surefire strategies to help you win the hearts and minds of every crowd for every purpose. "Presentations that Change Minds" illustrates fourteen proven strategies for creating and delivering winning presentations. Just as importantly, it shows you how to determine which strategy will work best in a given situation and how to apply a range of best practices for realizing that strategy. Presentations guru, Josh Gordon supplies sample timelines for delivering presentations based on the various strategies. He also gives expert advice and guidance on how to read an audience and alter its collective mindset; how to avoid dangerous assumptions that can sink a presentation; how to prepare physically and mentally; and much more.

Think Black - A Memoir of Sacrifice, Success, and Self-Loathing in Corporate America (Hardcover): Clyde W Ford Think Black - A Memoir of Sacrifice, Success, and Self-Loathing in Corporate America (Hardcover)
Clyde W Ford
R512 R407 Discovery Miles 4 070 Save R105 (21%) Shipped within 7 - 11 working days

In this thought-provoking and heartbreaking memoir, an award-winning writer tells the story of his father, John Stanley Ford, the first black software engineer at IBM, revealing how racism insidiously affected his father's view of himself and their relationship. In 1947, Thomas J. Watson set out to find the best and brightest minds for IBM. At City College he met young accounting student John Stanley Ford and hired him to become IBM's first black software engineer. But not all of the company's white employees refused to accept a black colleague and did everything in their power to humiliate, subvert, and undermine Ford. Yet Ford would not quit. Viewing the job as the opportunity of a lifetime, he comported himself with dignity and professionalism, and relied on his community and his "street smarts" to succeed. He did not know that his hiring was meant to distract from IBM's dubious business practices, including its involvement in the Holocaust, eugenics, and apartheid. While Ford remained at IBM, it came at great emotional cost to himself and his family, especially his son Clyde. Overlooked for promotions he deserved, the embittered Ford began blaming his fate on his skin color and the notion that darker-skinned people like him were less intelligent and less capable-beliefs that painfully divided him and Clyde, who followed him to IBM two decades later. From his first day of work-with his wide-lapelled suit, bright red turtleneck, and huge afro-Clyde made clear he was different. Only IBM hadn't changed. As he, too, experienced the same institutional racism, Clyde began to better understand the subtle yet daring ways his father had fought back.

Office Practice - Level 2 (Paperback): Neeltje du Plessis, Mariette Dreyer, Victor Rodseth Office Practice - Level 2 (Paperback)
Neeltje du Plessis, Mariette Dreyer, Victor Rodseth
R198 R174 Discovery Miles 1 740 Save R24 (12%) Shipped within 4 - 9 working days

The series is designed to meet the needs of students and lecturers of the National Certificate Vocational. To facilitate students' learning, the following features are used in the series: Content is written in easy-to-understand language, key terms are carefully explained, using everyday English, case studies show how to apply the theory in the work environment, the study skills sections help students make the most of their learning in class and prepare for the exams, there are many practice activities and questions with model answers at the back of the title, checklists assist students to make sure that they have covered all the skills and content in each chapter, and summaries at the end of each chapter are useful for exam revision. Lecturers using the series can teach with confidence because content is comprehensive, up-to-date, and meets all the curriculum requirements for the subject, outcomes and assessment standards are clearly identified, and assessment tasks and activities are aligned to the outcomes and assessment standards. Prescribing lecturers have access to comprehensive lecturer support material on CD including model answers to assessments in the textbook, additional assessments with model answers, rubrics for assessments, and general reference material on teaching outcomes-based education. The series is available for all programmes, all fundamental and compulsory subjects, and all elective and optional subjects.

Emancipation Through Emotion Regulation at Work (Paperback): Dirk Lindebaum Emancipation Through Emotion Regulation at Work (Paperback)
Dirk Lindebaum
R560 Discovery Miles 5 600 Shipped within 7 - 12 working days

Emotion is often used by organizations to manipulate and repress workers. However, this repression can have adverse psychological and social consequences for them. This book articulates the pathways through which this repression occurs, and offers emotion regulation as a tool for workers to emancipate themselves from this repression and social control. Bringing together the largely unconnected literatures on critical theory and emotion regulation, this book articulates two pathways to social control currently underexplored in management: one where the social functions of emotion are exploited, and one where discussions about emotion override its social function. The author illustrates the processes through which workers can start to `see through' the repression, and enlist emotion regulation strategies to emancipate themselves from it. These strategies may work in the short to medium term but, in the long term, workers may eventually change jobs. If staff turnover becomes unsustainable, the organization can seek to change the social structures causing the repression of workers in the first place. Combining fresh theoretical insights with practically informed vignettes, this book will appeal to academics and students across many social science disciplines, including business studies, organization studies, cognitive change, sociology and psychology. Both practising managers and disenchanted workers will also find this an enlightening read.

The Robots Are Coming! - The Future of Jobs in the Age of Automation (Paperback): Andres Oppenheimer The Robots Are Coming! - The Future of Jobs in the Age of Automation (Paperback)
Andres Oppenheimer; Translated by Ezra E Fitz
R325 R265 Discovery Miles 2 650 Save R60 (18%) Shipped within 7 - 11 working days
Change Is Great - Be First (Hardcover): Richard M Batenburg Jr Change Is Great - Be First (Hardcover)
Richard M Batenburg Jr
R381 R306 Discovery Miles 3 060 Save R75 (20%) Shipped within 7 - 11 working days
Office Practice - NSC (Book): E.M.J. Korf, E.S. Nel Office Practice - NSC (Book)
E.M.J. Korf, E.S. Nel
R295 R260 Discovery Miles 2 600 Save R35 (12%) Shipped within 4 - 9 working days
The Power of Human - How Our Shared Humanity Can Help Us Create a Better World (Hardcover): Adam Waytz The Power of Human - How Our Shared Humanity Can Help Us Create a Better World (Hardcover)
Adam Waytz
R517 R407 Discovery Miles 4 070 Save R110 (21%) Shipped within 7 - 11 working days

The unprecedented access to other humans that technology provides has ironically freed us from engaging with them. Thanks to social media, we can know a campaigning politician's platform; an avid traveler's restaurant recommendations; and the daily emotional fluctuations of our friends without ever even picking up the phone. According to social psychologist Adam Waytz, our increasingly human-free lives come with a serious cost that we've already begun to pay: the loss of our humanity. Humans have superpowers. More than any other psychological stimulus, our presence can make experiences feel significant, inspire moral behavior, and encourage action. Recent studies suggest that we even have power over mortality-the survival rate of individuals with stronger social relationships has been found to be twice as high as those with weak relationships. The Power of Human shows us how to rehumanize and harness these unique abilities to improve our lives, beginning with our jobs. The remedy for the dehumanized worker is twofold. Employers, Waytz argues, must instill humanity into work by capitalizing on distinctly human skills, especially sociability and variability. Meanwhile, workers need to put to rest the idea that you are what you do and instead detach their personal identities from their occupations. Waytz offers a similarly science-based method to counter the rising threat that technology poses to our humanity, outlining how we can design human-machine partnerships that optimize the strengths of both parties. Finally, he reveals how, by humanizing intimacy and conflict in unexpected ways, we can strengthen relationships with both our friends and enemies. Essential reading for individuals and institutions alike, The Power of Human explains how we can solve one of our time's biggest problems by better utilizing the influence we have on one another.

Measure What Matters - How Google, Bono, and the Gates Foundation Rock the World with Okrs (Hardcover): John Doerr Measure What Matters - How Google, Bono, and the Gates Foundation Rock the World with Okrs (Hardcover)
John Doerr; Foreword by Larry Page
R517 R407 Discovery Miles 4 070 Save R110 (21%) Shipped within 7 - 11 working days
One Second Ahead - Enhance Your Performance at Work with Mindfulness (Hardcover, 1st ed. 2015): Rasmus Hougaard, Jacqueline... One Second Ahead - Enhance Your Performance at Work with Mindfulness (Hardcover, 1st ed. 2015)
Rasmus Hougaard, Jacqueline Coldrick Carter, Gillian Coutts, Allan Loney
R450 R351 Discovery Miles 3 510 Save R99 (22%) Shipped within 7 - 11 working days

Researchers have found that the accelerated pace of modern office life is taking its toll on productivity, employee engagement, creativity and well-being. Faced with a relentless flood of information and distractions, our brains try to process everything at once increasing our stress, decreasing our effectiveness and negatively impacting our performance. Ironically, we have become too overworked, unfocused, and busy to stop and ask ourselves the most important question: What can we do to break the cycle of being constantly under pressure, always-on, overloaded with information and in environments filled with distractions? Do we need to accept this as the new workplace reality and continue to survive rather than thrive in modern day work environments? Thankfully, the answer is no. In their new book, ONE SECOND AHEAD: Enhance Your Performance at Work with Mindfulness (Palgrave Macmillan; November 2015), Rasmus Hougaard, Jacqueline Carter, and Gillian Coutts demonstrate that it is possible to train the brain to respond differently to today's constant pressures and distraction. All it takes is one second. They propose that we need to learn to work differently so we are more focused, calm and have less clutter in our mind so we can better manage our time and attention. What if we could hit the 'pause' button on our day, step back, and meet challenges with a sense of clarity and purpose? And what if there was a way not just of 'getting things done,' but ensuring that what does get done are the right things to do? Based on a program in corporate mindfulness designed by Hougaard and the partners of The Potential Project, One Second Ahead provides practical tools and techniques as well as real-world examples and lessons from organizations that have implemented mindfulness on a large scale. Thoroughly tested in a diverse range of industries, this program has resulted in measurable increases in productivity, effectiveness, and job satisfaction. With the new mindset proposed in One Second Ahead, readers will be able to put an end to ineffective multitasking, unproductive meetings, poor communication, and other unhealthy workplace behaviors by applying mindfulness to every day work life. All too often, we think that being mindful requires engaging in a special activity like meditation or yoga. Sure, these activities are beneficial and important to train the mind, but there are many simple things we can do to be mindful all day long. One Second Ahead is a handbook for more mindful work that offers: Practical, easy to apply, tools and techniques to enhance performance and effectiveness in day to day work activities such as meetings, emails, communication, planning, creativity and more Real-world stories of how mindfulness changed the workdays of leaders and front line employees Tips for cultivating mental strategies and routines that can reduce clutter, increase focus, and rewire your brain to enhance presence, patience, kindness and other valuable mind states Simple yet detailed step-by-step instructions for a more systematic approach to mindfulness training to enhance focus and awareness Guidelines for a 10-minute-per-day mindfulness program that can reshape your life both at work and at home; A reproducible planning worksheet and further resources in the Appendix. One Second Ahead can transform daily work life by helping individuals and teams realize more of their potential through greater focus and awareness. The tools and techniques in this book can transform individual and organizational performance one mind at a time.

Detonate - Why - And How - Corporations Must Blow Up Best Practices (and bring a beginner's mind) To Survive (Hardcover):... Detonate - Why - And How - Corporations Must Blow Up Best Practices (and bring a beginner's mind) To Survive (Hardcover)
Geoff Tuff, Steven Goldbach
R499 R350 Discovery Miles 3 500 Save R149 (30%) Shipped within 7 - 12 working days

Reinvent best practices that have become bad habits Without meaning to, and often with the best of intentions, most organizations continually waste precious time and money on processes and activities that don't create value and no longer make sense in today's business environment. Until now, the relatively slow speed of marketplace evolution has allowed wasteful habits to continue without consequence. This reality is ending. Detonate explains how organizations built up bad habits, identifies which ones masquerade as "best practices," and suggests alternatives that can contribute to winning in the marketplace. With a focus on optimism and empowerment, it focuses on an approach and mindset which are critical to successfully compete in an era characterized by profound technological advances and uncertainty. - Core themes challenge how you think about and approach problems - Case studies illustrate the challenges you face and how to overcome them - Recommendations are pragmatic and steer clear of suggesting a brand-new, complicated wiring diagram - Actionable advice provides the first steps down an evolutionary path If you want to compete differently in today's marketplace and to challenge the things your company does which you have a nagging feeling are actually just a waste of time - and maybe value-destroying - Detonate gives you what you need to ignite change.

Liar's Paradise - The Seven Degrees of Corporate Deceit (Hardcover): Graham Edmonds Liar's Paradise - The Seven Degrees of Corporate Deceit (Hardcover)
Graham Edmonds
R239 R185 Discovery Miles 1 850 Save R54 (23%) Shipped within 7 - 12 working days

We're now within the golden age of bullshit and whether we like it or not, we are being constantly bombarded with lies, fakery, and spin. This is especially true of the workplace. By using humor as well as test cases like Enron, this book exposes the techniques used by liars and shows how damaging they are to business. Find out about the various degrees of deceit, how to spot a liar, and how lying is used at every level at work. If you think your company is fraud-free, then you'll be one of the 80 percent of companies who believe that's the case. The only problem is that in a recent study, some 45 percent of companies found cases of fraud within their own staff. There's a bullshitter sitting near you now . . .

The Business Book - Big Ideas Simply Explained (Paperback): Dk The Business Book - Big Ideas Simply Explained (Paperback)
Dk
R393 R328 Discovery Miles 3 280 Save R65 (17%) Shipped within 7 - 11 working days
A Good Time to be a Girl - Don'T Lean in, Change the System (Paperback): Helena Morrissey A Good Time to be a Girl - Don'T Lean in, Change the System (Paperback)
Helena Morrissey 1
R345 R226 Discovery Miles 2 260 Save R119 (34%) Shipped within 7 - 12 working days

From the founder of the worldwide 30% Club campaign comes a career book for women in a transforming world who don't just want to lean in, but instead, shatter the paradigm as we know it. `I absolutely love her, I think she's such a force for good' Pandora Sykes, The High Low In A Good Time to be a Girl, Helena Morrissey sets out how we might achieve the next big breakthrough towards a truly inclusive modern society. Drawing on her experience as a City CEO, mother of nine, and founder of the influential 30% Club which campaigns for gender-balanced UK company boards, her manifesto for new ways of working, living, loving and raising families is for everyone, not just women. Making a powerful case for diversity and difference in any workplace, she shows how, together, we can develop smarter thinking and broader definitions of success. Gender balance, in her view, is an essential driver of economic prosperity and part of the solution to the many problems we face today. Her approach is not aimed merely at training a few more women in working practices that have outlived their usefulness. Instead, this book sets out a way to reinvent the game - not at the expense of men but in ways that are right and relevant for a digital age. It is a powerful guide to success for us all.

Increasing Your Influence at Work All-In-One For Dummies (Paperback): Christina Tangora Schlachter Increasing Your Influence at Work All-In-One For Dummies (Paperback)
Christina Tangora Schlachter
R551 R380 Discovery Miles 3 800 Save R171 (31%) Shipped within 7 - 12 working days

Get ahead in the workplace by influencing others Influence is a timeless topic for business leaders and others in positions of power, but the world has evolved to the point where everyone needs these skills. No matter your job, role, rank, or function, if you want to get things done you need to know how to influence up, down, across, and outside the organization. Increasing Your Influence at Work All-in-One For Dummies shows you how to contribute more fully to important decisions, resolve conflicts more easily, lead and manage more effectively, and much more. Plus, you'll discover how to develop the most important attributes necessary for influence--trustworthiness, reliability, and assertiveness--and find out how to move beyond. Includes easy-to-apply information for influencing managers, peers, and subordinates Shows you how to build trust with your co-workers and cultivate reliability through consistency and being personal Illustrates how influencing others in the office helps you enjoy a greater measure of control over your work life Helps you advance your career more rapidly than others No matter who you are, where you work, or what your professional goals are, achieving more influence in the workplace is critical for success.

You Can't Know It All - Leading in the Age of Deep Expertise (Hardcover): Wanda Wallace You Can't Know It All - Leading in the Age of Deep Expertise (Hardcover)
Wanda Wallace
R519 R357 Discovery Miles 3 570 Save R162 (31%) Shipped within 7 - 12 working days

Make the move from star contributor to exceptional leader in this long overdue hands-on guide. Today's organizations are packed full of experts in every area from marketing to sales to IT. Many of these people are also leaders, heading teams or departments. They lead because they know more than the rest of their group. They are followed because of their credibility as experts. Yet, the toughest transition in business comes when expert leaders are asked to move beyond their expertise and lead a larger group, they struggle with how to span a broad area without trying to become the expert in every aspect. In Wanda Wallace's experience, this move-from expert to spanning leader-requires a new mindset about how to lead. Wallace explains what few people understand-how to add value as a leader when you're spanning an ever growing set of responsibilities. In You Can't Know It All, Wallace presents the coaching model she has developed to address this challenging transition. She provides tools and strategies for individuals to navigate their new roles and learn to combine their expertise with their leadership responsibilities. She also offers essential advice on the fundamental change in mindset that this requires. Not just for novice managers, this invaluable handbook offers human resources professionals and mentors insights into why their company's star performer may be suddenly floundering, and offers essential tools to guide them.

Contact Centre Operations, Fet level 3 - Textbook (Paperback): R. Pressler, T. Hanna Contact Centre Operations, Fet level 3 - Textbook (Paperback)
R. Pressler, T. Hanna
R343 R300 Discovery Miles 3 000 Save R43 (13%) Shipped within 4 - 9 working days
The Business of Honor - Restoring the Heart of Business (Paperback): Danny Silk, Bob Hasson The Business of Honor - Restoring the Heart of Business (Paperback)
Danny Silk, Bob Hasson
R294 R241 Discovery Miles 2 410 Save R53 (18%) Shipped within 7 - 11 working days

Honor is the art of stewarding relationships well. Business is all about relationships, and every day at work presents us with a choice: Will we fight for fear-free connections with our team members, employees, vendors, and customers for the sake of our mutual success? Or will we default into self-protection and self-serving and participate in a relational culture of disconnection? This is the choice between honor and dishonor, and it flows from our hearts and our core beliefs about people. In The Business of Honor, Bob Hasson and Danny Silk lay out a pathway for living with a heart of honor in business, from receiving your identity to investing in healthy relationships and taking the lead in building honoring culture in your company or organization.

Emancipation Through Emotion Regulation at Work (Hardcover): Dirk Lindebaum Emancipation Through Emotion Regulation at Work (Hardcover)
Dirk Lindebaum
R1,461 Discovery Miles 14 610 Shipped within 7 - 12 working days

Emotion is often used by organizations to manipulate and repress workers. However, this repression can have adverse psychological and social consequences for them. This book articulates the pathways through which this repression occurs, and offers emotion regulation as a tool for workers to emancipate themselves from this repression and social control. Bringing together the largely unconnected literatures on critical theory and emotion regulation, this book articulates two pathways to social control currently underexplored in management: one where the social functions of emotion are exploited, and one where discussions about emotion override its social function. The author illustrates the processes through which workers can start to `see through' the repression, and enlist emotion regulation strategies to emancipate themselves from it. These strategies may work in the short to medium term but, in the long term, workers may eventually change jobs. If staff turnover becomes unsustainable, the organization can seek to change the social structures causing the repression of workers in the first place. Combining fresh theoretical insights with practically informed vignettes, this book will appeal to academics and students across many social science disciplines, including business studies, organization studies, cognitive change, sociology and psychology. Both practising managers and disenchanted workers will also find this an enlightening read.

CfE Higher Administration and IT Study Guide (Paperback): William Reynolds, Jane Sturrock CfE Higher Administration and IT Study Guide (Paperback)
William Reynolds, Jane Sturrock
R315 Discovery Miles 3 150 Shipped within 7 - 11 working days
When Good Jobs Go Bad - Globalization, De-unionization, and Declining Job Quality in the North American Auto Industry... When Good Jobs Go Bad - Globalization, De-unionization, and Declining Job Quality in the North American Auto Industry (Paperback)
Jeffrey S. Rothstein
R624 Discovery Miles 6 240 Shipped within 7 - 11 working days

From Chinese factories making cheap toys for export, to sweatshops in Bangladesh where name-brand garments are sewn - studies on the impact of globalization on workers have tended to focus on the worst jobs and the worst conditions. But in When Good Jobs Go Bad, Jeffrey Rothstein looks at the impact of globalization on a major industry - the North American auto industry - to reveal that globalization has had a deleterious effect on even the most valued of blue-collar jobs. Rothstein argues that the consolidation of the Mexican and U.S.-Canadian auto industries, the expanding number of foreign automakers in North America, and the spread of lean production have all undermined organized labor and harmed workers. Focusing on three General Motors plants assembling SUVs - an older plant in Janesville, Wisconsin; a newer and more viable plant in Arlington, Texas; and a ""greenfield site"" (a brand-new, state-of-the-art facility) in Silao, Mexico - When Good Jobs Go Bad shows how global competition has made nonstop, monotonous, standardized routines crucial for the survival of a plant, and it explains why workers and their local unions struggle to resist. For instance, in the United States, General Motors forced workers to accept intensified labor by threatening to close plants, which led local unions to adopt ""keep the plant open"" as their main goal. At its new factory in Silao, GM had hand-picked the union - one opposed to strikes and committed to labor-management cooperation - before it hired the first worker. Rothstein's engaging comparative analysis, which incorporates the viewpoints of workers, union officials, and management, sheds new light on labor's loss of bargaining power in recent decades, and highlights the negative impact of globalization on all jobs, both good and bad, from the sweatshop to the assembly line.

When Good Jobs Go Bad - Globalization, De-unionization, and Declining Job Quality in the North American Auto Industry... When Good Jobs Go Bad - Globalization, De-unionization, and Declining Job Quality in the North American Auto Industry (Hardcover)
Jeffrey S. Rothstein
R2,497 Discovery Miles 24 970 Shipped within 7 - 11 working days

From Chinese factories making cheap toys for export, to sweatshops in Bangladesh where name-brand garments are sewn - studies on the impact of globalization on workers have tended to focus on the worst jobs and the worst conditions. But in When Good Jobs Go Bad, Jeffrey Rothstein looks at the impact of globalization on a major industry - the North American auto industry - to reveal that globalization has had a deleterious effect on even the most valued of blue-collar jobs. Rothstein argues that the consolidation of the Mexican and U.S.-Canadian auto industries, the expanding number of foreign automakers in North America, and the spread of lean production have all undermined organized labor and harmed workers. Focusing on three General Motors plants assembling SUVs - an older plant in Janesville, Wisconsin; a newer and more viable plant in Arlington, Texas; and a ""greenfield site"" (a brand-new, state-of-the-art facility) in Silao, Mexico - When Good Jobs Go Bad shows how global competition has made nonstop, monotonous, standardized routines crucial for the survival of a plant, and it explains why workers and their local unions struggle to resist. For instance, in the United States, General Motors forced workers to accept intensified labor by threatening to close plants, which led local unions to adopt ""keep the plant open"" as their main goal. At its new factory in Silao, GM had hand-picked the union - one opposed to strikes and committed to labor-management cooperation - before it hired the first worker. Rothstein's engaging comparative analysis, which incorporates the viewpoints of workers, union officials, and management, sheds new light on labor's loss of bargaining power in recent decades, and highlights the negative impact of globalization on all jobs, both good and bad, from the sweatshop to the assembly line.

The Employee Experience Advantage - How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they... The Employee Experience Advantage - How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate (Hardcover)
Jacob Morgan; Foreword by Marshall Goldsmith
R466 R333 Discovery Miles 3 330 Save R133 (29%) Shipped within 7 - 12 working days

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: * The trends shaping employee experience * How to evaluate their own employee experience using the Employee Experience Score * What the world's leading organizations are doing around employee experience * How to design for technology, culture, and physical spaces * The role people analytics place in employee experience * Frameworks for how to actually create employee experiences * The role of the gig economy * The future of employee experience * Nine types of organizations that focus on employee experience * And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.

Fearless Negotiating (Paperback): Michael C. Donaldson Fearless Negotiating (Paperback)
Michael C. Donaldson
R319 R257 Discovery Miles 2 570 Save R62 (19%) Shipped within 7 - 11 working days

Never fear another negotiation! Powerhouse entertainment lawyer and negotiating guru Michael Donaldson has distilled a lifetime of negotiating success into a simple, straightforward plan to get you what you want, when you want it-without the angst. If you've ever been uncertain before a negotiation, felt beaten up after, or thought you could have and should have negotiated better, Fearless Negotiating shows you, step by step, how to erase your fears and preconceptions and tap into the master negotiator that lives within you. This short and compelling guide is an essential companion to achieving more rewarding, meaningful, and mutually satisfying business and personal relationships and outcomes. Donaldson introduces his remarkably effective Wish-Want-Walk Method, which has been successfully presented in seminars around the world: WISH-set a goal for the negotiation WANT-know where the market is most likely to push the results WALK-draw the line that you will not cross "Wish, Want, Walk" will be your guide, telling you when to start the bidding, when to quit while you're ahead, and when to cut your losses. Establishing these three points beforehand will make you more comfortable at the negotiating table, reduce your stress, and even help you predict the likely outcome. Donaldson also shows you how to make the most of your time between creating your Wish-Want-Walk plan and when you go into the negotiating session. He helps you get in touch with your inner, natural-born negotiator, making it easier to make opening offers, bargain with confidence, and seal the deal you want.

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