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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour

The New Influencing Toolkit - Capabilities for Communicating with Influence (Hardcover): T. Baker The New Influencing Toolkit - Capabilities for Communicating with Influence (Hardcover)
T. Baker
R841 Discovery Miles 8 410 Ships in 12 - 17 work days

Without influence, managers are ineffective. In today's workplace, managers need to influence up, down and increasingly, sideways as organizations become less hierarchical. This book is expertly designed to diagnose and develop managerial influence, focusing on four key strategies: investigating, calculating, motivating and collaborating.

Working Wonders - How to Make the Impossible Happen (Hardcover): Ryszard Praszkier Working Wonders - How to Make the Impossible Happen (Hardcover)
Ryszard Praszkier
R1,553 Discovery Miles 15 530 Ships in 12 - 17 work days

The difference between what's possible and what's not is a construct of the human mind, a matter of perspective, and it's one that can be changed. Working Wonders explains the fundamentals that shape the mind: how it builds walls to protect itself and how a person can tear those walls down to tackle challenges that would have previously been discounted as unrealistic. This volume shares case studies featuring people making the impossible a reality and, in doing so, changing the world for the better. On a deeper level and yet still using non-technical language, the book identifies possible neurological and psychosocial mechanisms that limit the brain, and techniques that may open it up to exploring the seemingly unachievable. Praszkier also introduces the concept of 'possibilitivity', a personality trait that reflects the propensity to perceive insurmountable challenges as doable, and concludes by presenting a portfolio of 'Do It Yourself' techniques.

Learning in Labour Markets (Hardcover): Michael Waldman Learning in Labour Markets (Hardcover)
Michael Waldman
R10,466 Discovery Miles 104 660 Ships in 12 - 17 work days

Learning in labour markets is a key feature concerning how labour markets operate. This research reviews discusses classic and important recent contributions by leading scholars concerning how firms learn about worker abilities and other worker attributes. Topics covered include; theory of symmetric learning, evidence of symmetric learning and evidence from asymmetric learning. This research review will serve as a valuable resource for scholars, libraries, and graduate students.

Organizational Behaviour (Paperback): Mike Maughan Organizational Behaviour (Paperback)
Mike Maughan
R698 Discovery Miles 6 980 Ships in 12 - 17 work days

Written to meet the needs of busy undergraduate students, this book covers all of the key OB topics in an accessible and engaging style. Ideal as a course companion, pre-course reading, or for revision.

Research and Theory on Workplace Aggression (Paperback): Nathan A. Bowling, M. Sandy Hershcovis Research and Theory on Workplace Aggression (Paperback)
Nathan A. Bowling, M. Sandy Hershcovis
R773 Discovery Miles 7 730 Ships in 12 - 17 work days

Workplace aggression is a serious problem for workers and their employers. As such, an improved scientific understanding of workplace aggression has important implications. This volume, which includes chapters written by leading workplace aggression scholars, addresses three primary topics: the measurement, predictors and consequences of workplace aggression; the social context of workplace aggression; and the prevention of workplace aggression. Of note, the book encompasses the various labels used by researchers to refer to workplace aggression, such as 'abusive supervision', 'bullying', 'incivility' and 'interpersonal conflict'. This approach differs from those of previous books on the topic in that it does not focus on a particular type of workplace aggression, but covers an intentionally broad conceptualization of workplace aggression - specifically, it considers aggression from both the aggressors' and the targets' perspectives and includes behaviors enacted by several types of perpetrators, including supervisors, coworkers and customers.

Emotions and Consumption Behaviour (Hardcover): Isabella Soscia Emotions and Consumption Behaviour (Hardcover)
Isabella Soscia
R2,232 Discovery Miles 22 320 Ships in 12 - 17 work days

This stimulating book scrutinizes how emotions function in consumers, from both a psychological and a managerial perspective. It demonstrates how gratitude, happiness, guilt, anger, pride and sadness determine different post-consumption behaviours such as positive and negative word of mouth, repurchase intention and complaint behaviour. The emotional side of consumption seems to play an essential role in explaining choices made and actions taken by consumers. Isabella Soscia explores the cognitive antecedents and the action tendencies of happiness and unhappiness and social emotions such as guilt and pride, anger and gratitude are analysed. The book will equip managers with conceptual tools and managerial guidance either to prevent certain emotions from arising in consumers or to generate desired emotions in consumers and so to inhibit or promote appropriate actions. Using empirical examples, Isabella Soscia demonstrates that different emotions predict specific different types of post-consumption behaviours and that cognitive antecedents specified in the psychology literature elicit them. Emotions and Consumption Behaviour will prove invaluable for consumer behaviour scholars and marketing scholars. Students will find the examples and short case-study descriptions that clarify the theoretical content illuminating. As each of the emotions analysed has different managerial implications, marketing managers, and brand and product managers as well as advertising managers will find that this book helps them to design marketing strategy.

Follow, Communicate, Lead - Creating Competent Connections (Paperback): Cassandra Ann Ray, Michelle Terese Violanti Follow, Communicate, Lead - Creating Competent Connections (Paperback)
Cassandra Ann Ray, Michelle Terese Violanti
R1,792 Discovery Miles 17 920 Ships in 7 - 11 work days

Leadership and followership communication are two sides of the same coin; just as sand and water are needed for a beach, leadership and followership are necessary for effective organizational functioning. Because today's organizations include followers who act as leaders, leaders who need to know when to step back and be followers, and people whose work lives transfer fluidly between leader and follower, this book helps students become knowledgeable about, and capable of, adapting to a wide variety of communication situations. Competent leaders and followers adapt to the context and recognize the consequences for everyone involved. Follow, Communicate, Lead connects theory and practice to illustrate competent communication practices are a direct result of cross-disciplinary theories. Case studies provide real-world examples dealing with culture, diversity and inclusion, ethics, power, and social influence. Discussion questions, self-assessments, and activities further develop readers' competencies and ability to view communicative situations with a new perspective. Follow, Communicate, Lead is ideal for courses in leadership, applied communication, training, and organizational behavior.

Incident on Simpac III - A Scientific Novel (Standard format, CD): Doug Brugge Incident on Simpac III - A Scientific Novel (Standard format, CD)
Doug Brugge; Read by Alex Boyles
R693 R521 Discovery Miles 5 210 Save R172 (25%) Ships in 7 - 11 work days
Growing Wings on the Way - Systems Thinking for Messy Situations (Paperback, New): Rosalind Armson Growing Wings on the Way - Systems Thinking for Messy Situations (Paperback, New)
Rosalind Armson
R663 R593 Discovery Miles 5 930 Save R70 (11%) Ships in 10 - 20 work days

You may be: - trying to fix the healthcare system in your country... - dealing with family break-up... - exploring change - and making it happen - in your organisation... - worrying about how to look after your elderly parents... In any case, you'll know that with some problems it's hard to know where to start - we can't define them, we get in a muddle thinking about them, we may try to ignore some aspect/s of them and - when we finally do something - they usually get worse. These problems are so entangled they become 'messy situations' and our first mistake is to try and fix them as we would fix a simple problem. But Systems Thinking offers a range of good ways of approaching these situations and unravelling them. Rosalind Armson is one of the world's foremost teachers and practitioners of Systems Thinking, and her remarkable book explains how these messes happen and what to do about them. Specifically, she sets out a series of sophisticated and challenging - but practical and easily learned - skills and techniques for thinking better when you're'in a mess'. Whether you're new to Systems Thinking or have long experience, the book invites you to develop your skills through working with your own messy situations. It's written for managers, project managers, team leaders, 'change leaders', strategists, policy makers and concerned citizens as well as university students from a broad set of disciplines. Organisations and readers in education, healthcare, environmental management, IT planning and social care are just a few of those likely to find it helpful.

The Step-Up Mindset for Senior Managers (Paperback): Margo Manning The Step-Up Mindset for Senior Managers (Paperback)
Margo Manning
R390 R323 Discovery Miles 3 230 Save R67 (17%) Ships in 10 - 20 work days
Humanity Works Better - Five Practices to Lead with Awareness, Choice and the Courage to Change (Paperback): Deborah Cohen,... Humanity Works Better - Five Practices to Lead with Awareness, Choice and the Courage to Change (Paperback)
Deborah Cohen, Kate Roeske Zummer
R345 R287 Discovery Miles 2 870 Save R58 (17%) Ships in 10 - 20 work days

Get the best--not just the most--out of your teams. Our modern workforce is suffering. For too long, organizations and leaders have sought success through a focus on efficiency and productivity, and it's costing us dearly. Workplace bullying and abuse has reached epidemic levels--along with high rates of burnout, staff turnover, and mental illness. Clearly, something needs to change. In Humanity Works Better, leadership experts Debbie Cohen and Kate Roeske-Zummer chart a new path forward: one that brings humanity, awareness, choice, and courage to the workplace. The result? A happier work environment that draws the best--rather than squeezes the most--out of people. Through the same tools and practices they've used to transform teams at organizations like Adobe, DocuSign, Saba, Pinterest, the authors guide you through a framework that converts company culture from toxic to healthy, from competitive to collaborative, from fearful to trusting, one human at a time. You'll address your own internal roadblocks to become a better person, and a better leader. And you'll master the skills and complexities to navigate the complex relationships that make us human. As you undertake this personal journey, you'll become aware of who you want to be and how to live the whole of your life, inside and outside the workplace. You'll emerge more confident, more effective, and more human, with the skills to lead a purpose-driven workforce that is energized, engaged, and driven to succeed. That's not just good leadership; it's good business.

Organizational Dignity and Evidence-Based Management - New Perspectives (Hardcover, 1st ed. 2021): Maria Luisa Mendes Teixeira,... Organizational Dignity and Evidence-Based Management - New Perspectives (Hardcover, 1st ed. 2021)
Maria Luisa Mendes Teixeira, Lucia Maria Barbosa de Oliveira
R2,674 Discovery Miles 26 740 Ships in 12 - 17 work days

This book discusses dignity in the organizational context. Combining diverse theoretical and methodological approaches, as well as empirical studies, this book examines the concept of dignity between organizations and a variety of stakeholders. Going beyond the traditional approach of the relationship between company and employees, and beyond the traditional perspective of human dignity in a Kantian or post-Kantian approach, this volume innovates by discussing dignity from different epistemic perspectives, bringing to the fore dignity, inserted in different organizational and cultural contexts. The volume is divided into five parts. The first part is dedicated to the concept of dignity in the organizational sphere (dignity inside organizations, dignity between organizations and their stakeholders, and dignity in business-to-business relationships) discussed under different epistemic approaches. The second part deals with dignity in the relationships between companies and employees. The third part deals with the relationship between companies and clients. The fourth part of the book studies business-to-business relationships, addressing the educational sector, restaurants, and microcredit. Finally, the fifth part focuses on the relationships between the organizational dignity construct and other constructs, such as stress, spirituality and trust. Opening new theoretical and methodological perspectives for the study of dignity, this book will be of use to researchers and students studying management, leadership, and business strategy, as well as management and HR professionals.

Effective Management - Developing yourself, others and organizations (Paperback, 1st Ed. 2020): Dietmar Sternad Effective Management - Developing yourself, others and organizations (Paperback, 1st Ed. 2020)
Dietmar Sternad
R1,244 R1,151 Discovery Miles 11 510 Save R93 (7%) Ships in 12 - 17 work days

This brand new textbook has been designed to help your students to acquire or enhance their abilities in leading and developing themselves, others, and organizations. Grounded in the findings of both classic and recent management and leadership research, it translates the theory into rigorous yet practical advice so that students will have the skills to manage effectively and sustainably. The book takes an innovative learner-centric approach, structured around different levels of management from individual effectiveness, through to interpersonal effectiveness, and then team and organizational effectiveness. With a global focus, lively writing style, and an eye on current and future developments, it provides a succinct, accessible, and engaging look at what it means to be a manager. Thanks to its extensive features from thought-provoking questions to global case studies, this textbook will provide you with all the necessary tools to run an introductory management course which prepares students for the managerial challenges of the 21st century.

The Language of Global Success - How a Common Tongue Transforms Multinational Organizations (Paperback): Tsedal Neeley The Language of Global Success - How a Common Tongue Transforms Multinational Organizations (Paperback)
Tsedal Neeley
R349 Discovery Miles 3 490 Ships in 12 - 17 work days

How one global organization's lingua franca mandate shaped the lives of its employees around the world For nearly three decades, English has been the lingua franca of cross-border business, yet studies on global language strategies have been scarce. Providing a rare behind-the-scenes look at the high-tech giant Rakuten in the five years following its English mandate, The Language of Global Success explores how language shapes the ways in which employees in global organizations communicate and negotiate linguistic and cultural differences. Drawing on 650 interviews conducted across Rakuten's locations around the world, Tsedal Neeley argues that an organization's lingua franca is the catalyst by which all employees become some kind of "expat"-detached from their native tongue or culture. Demonstrating that language can serve as the conduit for an unfamiliar culture, often in unexpected ways, Neeley uncovers how all organizations might integrate language effectively to tap into the promise of globalization.

LEADing Small Business - Business Growth through Leadership Development (Paperback): Stewart Barnes, Steve Kempster, Sue Smith LEADing Small Business - Business Growth through Leadership Development (Paperback)
Stewart Barnes, Steve Kempster, Sue Smith
R786 Discovery Miles 7 860 Ships in 12 - 17 work days

'This book is a winner. It bridges the gaps between leaders, leadership scholars and leadership development practitioners to introduce an exciting new model for how they can learn both from and with each other to develop effective leadership in SMEs. Blending practitioners' narratives, detailed accounts of their development process and a healthy platter of 'theory sandwiches', the book brings academic theory alive for practitioners and highlights the theoretical significance of small business leadership experience.' - Eric Guthey, The Copenhagen Business School, Denmark 'This could be the most important leadership book you have ever purchased. Underpinned by Steve Kempster's research and operationalised so well by Stewart Barnes and Sue Smith, the LEAD Programme is the shining light of British Leadership Development. Having participated in the research, and joined in the teaching, and having been a recipient of the programme, I can vouch for it - LEAD works. But here's the thing ... it is not just for SMEs.' - Ken Parry, Deakin University, Australia This is one of the first books to fully value and realize the connection between leadership and learning in SMEs. It provides a real-life narrative, encapsulating the development of business people on a leadership program for SME managers, whilst explaining the key theories, models and techniques that underpin the leadership methods and approaches deployed at each stage of the delegate's journey. The book follows three owner/managers over a ten-month period. Each chapter splits into two - an aesthetic narrative on the learning journey and a 'theory sandwich', which draws the reader's attention to the theories, models and debates underpinning the learning at each stage of the delegate's journey. Academics as well as students will benefit from the research-based examination of leadership learning in the SME context, as it will allow them to stand in the shoes of owners or managers. Policy makers and practitioners will also find the narrative both revealing and informative.

The Heartbeat of Excellence - The Design of Changing Sustainably, the Swiss Way (Paperback): Curt Blattner The Heartbeat of Excellence - The Design of Changing Sustainably, the Swiss Way (Paperback)
Curt Blattner
R237 Discovery Miles 2 370 Ships in 12 - 17 work days

The world is exhibiting the urgent need for sustainable change. In his first book, Curt Blattner introduces a new approach fit for the modern workforce which encourages sustainable interactive leadership - placing the dialogue between leaders and teams at the centre of development. Based on his experiences in leading positions of the international retail giant, Nestle, Blattner shares his stories and the model used to support the globally successful coffee retailer. Blattner draws influence from the Swiss direct democratic governance and non-hierarchical politics and applies them to leadership to sustainably create high-performing teams for the future. The Heartbeat of Excellence offers a detailed alternative to changing culture for anybody to understand and follow fostering a human process with Emerging Change, creating high performing human relations, and consequently installing change sustainably, the Swiss Way.

Management - International Student Edition (Paperback, 3rd Revised edition): Christopher P. Neck, Jeffery D Houghton, Emma L... Management - International Student Edition (Paperback, 3rd Revised edition)
Christopher P. Neck, Jeffery D Houghton, Emma L Murray
R2,615 R2,389 Discovery Miles 23 890 Save R226 (9%) Ships in 12 - 17 work days

Introducing the planning, organizing, leading and controlling functions of management, this text goes even further by exploring how managers can create a more sustainable, entrepreneurial future. Packed with self-assessments, real-world cases, manager profiles, and video activities, this text will get the reader energized about making a difference in today's fast-paced, dynamic workplace.

Building Business Value through Talent - The CEO and CHRO Partnership Guide (Hardcover): Thomas McGuire, Linda Brenner Building Business Value through Talent - The CEO and CHRO Partnership Guide (Hardcover)
Thomas McGuire, Linda Brenner
R565 Discovery Miles 5 650 Ships in 12 - 17 work days

Building Business Value through Talent uniquely describes how a CEO and CHRO can accelerate business growth by working together to design and operationalize value-driven talent strategies. CEOs focus on decisions that will drive the business strategy forward while HR leaders routinely try to satisfy the needs of the largest number of employees. Often, the two align superficially or in administrative ways - and to put out the occasional flash fire. This book changes that dynamic by unlocking the investment potential of HR and empowering an unprecedented, tangible and measurable partnership between CEOs and CHROs. Framed as a product guide, the "product" is visualized as the HR Operating Model necessary to succeed in our modern economy: a business-based talent planning and investment strategy to sustain talent solutions and intellectual capital growth. This product guide provides the tools and insights that business leaders are seeking in order to win the ever more challenging battles in their war for talent. Learning and adopting these winning practices will provide a visible testament to the effective leadership of any CEO and CHRO team.

Decision Making and Business Performance (Hardcover): Eric J. Bolland, Carlos J. Lopes Decision Making and Business Performance (Hardcover)
Eric J. Bolland, Carlos J. Lopes
R2,503 Discovery Miles 25 030 Ships in 12 - 17 work days

How and to what extent do decisions affect business performance? Despite years of study by academic researchers and industry practitioners, there still remains a need to draw a clear and established connection between decision making and performance. By closely examining consequential business decisions made by key executives, this book offers a better understanding of business performance and recommendations for improved business practices. Through the use of case studies and interviews with business leaders based on 17 theorized measures of performance, this breakthrough study not only clarifies the impact of decisions on business performance, but also defines and distinguishes decisions that lead to successful and unsuccessful performance. Recommendations are made to optimize decision making for businesses of all sizes and projections about the future of decision making and performance are provided. This book can be used both as a reference source for academic researchers and students seeking further research on the subject, and as a practical guide for leaders and business professionals seeking advancement and better decision making within the industry.

Organizations and Identity (Paperback): Gregory S. Larson, Rebecca Gill Organizations and Identity (Paperback)
Gregory S. Larson, Rebecca Gill
R440 Discovery Miles 4 400 Ships in 12 - 17 work days

The question who am I? represents one of the key challenges of contemporary life in a globalized world. For most of us, organizations play a key role in answering that question. In this book, Gregory Larson and Rebecca Gill explain how identities are formed, managed, and regulated in our interactions with organizations, and why identity has become so relevant in modern life. Their examination includes frameworks for organizing and understanding identity scholarship, the nature of multiple identities and how these are managed, and the use of identity as a way to control workers. Organizations and Identity introduces a discursive approach to the topic, highlighting what is unique and consequential about studying identity from a communication perspective. It is essential reading for students and scholars of organizational communication.

Market Mover - Lessons from a Decade of Change at NASDAQ (Paperback): Robert Greifeld Market Mover - Lessons from a Decade of Change at NASDAQ (Paperback)
Robert Greifeld
R355 R301 Discovery Miles 3 010 Save R54 (15%) Ships in 7 - 11 work days

Robert Greifeld was CEO of NASDAQ for over a decade, during which time it was named Company of the Year, ranked one of the best performing companies in the U.S., included in Fortune's annual list of 100 fastest growing companies and shares of the company's stock rose a whopping 800%.

In Market Mover, Bob looks at the headline-making events that took place while he was at the helm from the collapse of Lehman Brothers and the financial crisis of 2008, to Facebook's disastrous IPO and the Bernie Madoff scandal. He takes you exclusively behind the headlines using them as jumping off points for lessons that can be applied to any business, including jumpstarting change, working with technology, finding the best people, and adapting to globalization.

Putting Purpose Into Practice - The Economics of Mutuality (Hardcover): Colin Mayer, Bruno Roche Putting Purpose Into Practice - The Economics of Mutuality (Hardcover)
Colin Mayer, Bruno Roche
R2,370 Discovery Miles 23 700 Ships in 12 - 17 work days

In the face of constant change, the nature of business must evolve rapidly if it is to remain relevant to society at large. How then should business change to meet the requirements of the 21st century, in which unbridled globalization and technological advancements are having profound affects on the wellbeing and prosperity of both the people and the planet? The achievement of purpose is the key to successful transformation - not just having a purpose, but making that purpose real at every level of the organization. This is the first book to provide a precise description of how companies can put purpose into practice. Based on a groundbreaking research project undertaken jointly between the Said Business School at the University of Oxford and Mars Catalyst, the think tank of Mars Inc., it provides a highly accessible account of how companies should determine and implement their corporate purposes. It outlines why corporate purpose is so important and how it can both address the major challenges the world faces today and deliver enhanced performance for business. Fourteen detailed case studies illustrate how companies of different sizes, sectors, and geographies have put purpose into practice and their experiences of doing so. These cases give deep insights into the way in which companies can build purposeful businesses, map and shape their ecosystems, identify failures and problems, align management, and create partnerships to deliver their purposes against which they can measure their performance. The achievement of purpose is a very real issue that every responsible leader in business, finance, and business academia must now face. This book will equip executives, managers, investors, and policymakers with the tools that they require to understand how the notion of corporate purpose should become a corporate reality.

Big-Time Sports in American Universities (Paperback, 2nd Revised edition): Charles T. Clotfelter Big-Time Sports in American Universities (Paperback, 2nd Revised edition)
Charles T. Clotfelter
R562 R477 Discovery Miles 4 770 Save R85 (15%) Ships in 7 - 11 work days

For almost a century, big-time college athletics has been a wildly popular but consistently problematic part of American higher education. The challenges it poses to traditional academic values have been recognized from the start, but they have grown more ominous in recent decades, as cable television has become ubiquitous, commercial opportunities have proliferated, and athletic budgets have ballooned. In the second edition of his influential book Big-Time Sports in American Universities, Clotfelter continues to examine the role of athletics in American universities, building on his argument that commercial sports have become a core function of the universities that engage in them. Drawing on recent scandals on large-scale college campuses and updates on several high-profile court cases, Clotfelter brings clear economic analysis to the variety of problems that sports raise for university and public policy, providing the basis for the continuation of constructive conversations about the value of big-time sports in higher education.

Pedigree - How Elite Students Get Elite Jobs (Hardcover): Lauren A. Rivera Pedigree - How Elite Students Get Elite Jobs (Hardcover)
Lauren A. Rivera
R845 R666 Discovery Miles 6 660 Save R179 (21%) Ships in 12 - 17 work days

Americans are taught to believe that upward mobility is possible for anyone who is willing to work hard, regardless of their social status, yet it is often those from affluent backgrounds who land the best jobs. Pedigree takes readers behind the closed doors of top-tier investment banks, consulting firms, and law firms to reveal the truth about who really gets hired for the nation's highest-paying entry-level jobs, who doesn't, and why. Drawing on scores of in-depth interviews as well as firsthand observation of hiring practices at some of America's most prestigious firms, Lauren Rivera shows how, at every step of the hiring process, the ways that employers define and evaluate merit are strongly skewed to favor job applicants from economically privileged backgrounds. She reveals how decision makers draw from ideas about talent--what it is, what best signals it, and who does (and does not) have it--that are deeply rooted in social class. Displaying the "right stuff" that elite employers are looking for entails considerable amounts of economic, social, and cultural resources on the part of the applicants and their parents. Challenging our most cherished beliefs about college as a great equalizer and the job market as a level playing field, Pedigree exposes the class biases built into American notions about the best and the brightest, and shows how social status plays a significant role in determining who reaches the top of the economic ladder.

The Culture Code - The Secrets of Highly Successful Groups (Hardcover): Daniel Coyle The Culture Code - The Secrets of Highly Successful Groups (Hardcover)
Daniel Coyle 1
R591 R493 Discovery Miles 4 930 Save R98 (17%) Ships in 7 - 11 work days
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