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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management

Managing Training & Development (Paperback, 8th Edition): Melissa du Plessis, Thobeka Mda, Pieter Nel Managing Training & Development (Paperback, 8th Edition)
Melissa du Plessis, Thobeka Mda, Pieter Nel; Edited by Barney Erasmus, Pieter Loedolff
R499 R437 Discovery Miles 4 370 Save R62 (12%) Ships in 6 - 10 working days

The eighth edition of Managing Training and Development focuses on the training and development of people from a human resource management perspective.

The book is written for undergraduate students of Human Resource Management; Human Resource Development; Industrial Psychology; Management and Business Management at universities, universities of technology as well as industry training providers.

Features:

  • The book provides discussions, case studies and activities to guide students through a spectrum of training and development issues, from legislation that impacts on education and training to the factors that influence the training and development of people in organisations.
  • New chapters on talent management and challenges in human resource development
  • Updated national human resource development plans and education and training-related legislation, such as the South African Qualifications Authority and the Skills Development Acts
  • A glossary of keywords to clarify new concepts
Human Resources Management in South Africa (Paperback, 6th edition): Elbert, Robert Hatfield, Surette Warnich, Michael Carrell Human Resources Management in South Africa (Paperback, 6th edition)
Elbert, Robert Hatfield, Surette Warnich, Michael Carrell
R858 R743 Discovery Miles 7 430 Save R115 (13%) Ships in 15 - 25 working days

Now in its sixth edition, Warnich's Human Resource Management in South Africa provides the complete introduction to Human Resource Management in the challenging business world of modern day South Africa. Dramatic changes in both the external and internal environment of organisations in South Africa since the beginning of the twenty-first century have resulted in employees increasingly expecting to be part of the decision-making process. This change, combined with developments in technology, means that human resource (HR) managers are now faced with new and important challenges. In this situation, increasing pressure is being exerted on HR managers in South Africa to make a more significant contribution to the success of their organisations - how can organisations in South Africa deal with the complexity, speed and magnitude of these changes and still create and achieve a competitive advantage?

Careers - An Organisational Perspective (Paperback, 5th ed): A.M.G. Schreuder, M. Coetzee Careers - An Organisational Perspective (Paperback, 5th ed)
A.M.G. Schreuder, M. Coetzee
R656 R509 Discovery Miles 5 090 Save R147 (22%) In stock

The fifth edition of this market-leading textbook on careers in the organisational context retains its popular blend of theory, classical and contemporary research, application activities and real-life case scenarios that represent the diverse population groups of South Africa.

The fifth edition has been comprehensively revised and updated to reflect the changes in the knowledge-based and technology-driven 21st century workplace.

Contents Include:

  • The meaning of work
  • Changes in organisations: implications for careers
  • Career concepts and career models
  • Career choice and counselling
  • Life and career stages
  • Career issues
  • Career well-being
  • Organisational choice and career development support
South African Human Resource Management - Theory and Practice (Paperback, 6th Edition): Barney Erasmus, Heinz Schenk,... South African Human Resource Management - Theory and Practice (Paperback, 6th Edition)
Barney Erasmus, Heinz Schenk, Maelekanyo Mulaudzi, Anton Grobler
R650 R534 Discovery Miles 5 340 Save R116 (18%) In stock

South African Human Resource Management, now in its sixth edition, answers the ever-growing demand for a human resource management (HRM) compendium specific to South Africa. Written by South Africans for South Africans, the book contextualises HRM locally and within the wider African context and demonstrates why HRM is central to the sustainable development challenges we face.

This update covers contemporary HR trends in South Africa and the SABPP’s National HR Management System Standard and its supporting process of ongoing development of Professional Practice Standards. It contains cutting-edge information for complete streams of HRM studies, and now includes numerous public-sector examples and connections, making it an indispensable tool for those practising (or aspiring to practise) HRM in public-sector organisations. The book emphasises the broader ‘HRM agenda’ showing its value to working people, organisations and to society.

Human Resource Management In South Africa (Paperback, 5th edition): Norbert F. Elbert, Robert Hatfield, Surette Warnich,... Human Resource Management In South Africa (Paperback, 5th edition)
Norbert F. Elbert, Robert Hatfield, Surette Warnich, Michael R. Carrell 6
R855 R740 Discovery Miles 7 400 Save R115 (13%) Ships in 15 - 25 working days

Now in its fifth edition, Wärnich’s Human Resource Management in South Africa provides the complete introduction to Human Resource Management in the challenging business world of modern day South Africa.

Dramatic changes in both the external and internal environment of organisations in South Africa since the beginning of the twenty-first century have resulted in employees increasingly expecting to be part of the decision-making process. This change, combined with developments in technology, means that human resource (HR) managers are now faced with new and important challenges.

In this situation, increasing pressure is being exerted on HR managers in South Africa to make a more significant contribution to the success of their organisations – how can organisations in South Africa deal with the complexity, speed and magnitude of these changes and still create and achieve a competitive advantage?

Features:

  • Provides a thorough and comprehensive introduction to Human Resource Management in the challenging business world of modern day South Africa, thus ensuring that students develop a comprehensive understanding.
  • The new edition fully addresses the latest human resource management (HRM) legislation, techniques, procedures and practices which are needed to successfully address the challenges faced by companies and aspiring HR professionals. This provides invaluable real-life contextualisation for students.
  • Throughout, the new edition emphasises to students, the crucial importance of the well-being of employees to any organisation’s chances of ultimate success, and how people are the most important asset to a business.
  • The practical examples and extensive case studies presented in this book fully illustrate the diversity and the richness of current initiatives used to improve the science and practice of human resource management in South Africa, thus ensuring that students can directly relate their studies to the reality of working life in South Africa.
  • The balanced mix of chapters, emphasising diverse approaches and practices from leading organisations, enables students to draw lessons and guidelines from the experiences shared in this book and so further enrich their knowledge and understanding.
Personnel Psychology - An Applied Perspective (Paperback, 2nd Edition): M. Coetzee, D. Schreuder Personnel Psychology - An Applied Perspective (Paperback, 2nd Edition)
M. Coetzee, D. Schreuder
R659 R566 Discovery Miles 5 660 Save R93 (14%) In stock

This textbook focuses on the connections between psychological theory and human resource management within the South African context.

Features:

  • South African text with local examples and case studies makes text more accessible and easier for students to relate
  • Review questions challenge students to analyse material with the aim of broadening their understanding of content
  • Suitable activities for class discussion and written assignments Easy reference for key concepts and themes
  • New case studies, new examples and updated references
  • Research trends and practices in the field
Decolonising Knowledge For Africa's Renewal - Examining African Perspectives And Philosophies (Paperback): Vuyisile Msila Decolonising Knowledge For Africa's Renewal - Examining African Perspectives And Philosophies (Paperback)
Vuyisile Msila
R402 Discovery Miles 4 020 Ships in 29 - 34 working days

South African higher education students have for the years 2015 and 2016 stood up to demand not only a free education but a decolonised, African-focused education. The calls for decolonisation of knowledge are the ultimate call for freedom. Without the decolonisation of knowledge, Africans may feel their liberation is inchoate and their efforts to shed Western dominance all come to naught.

Over the years various African leaders including Steve Biko wrote about the need to decolonise knowledge. The call for decolonisation is largely being equated with the search for an African identity that looks critically at Western hegemony. Biko sought the black people to understand their origins; to understand black history and affirm black identity. These are all embedded in the struggle to decolonise and search for African values and identities.

The contributors in this book treat several but connected themes that define what Africa and the diaspora require for a society devoid of colonialism and ready for a renewed Africa. “The discussions we develop and the philosophies we adopt on Pan Africanism and decolonisation are due to a bigger vision and for many of us the destination is African renaissance”. Everyone has a role to play in realising African renaissance; government, churches, universities, schools, cultural organisations all have a role to play in this endeavour.

Contemporary Issues in Human Resource Management (Paperback, 4th Revised edition): C. Brewster, P. Holland, L. Carey, S.... Contemporary Issues in Human Resource Management (Paperback, 4th Revised edition)
C. Brewster, P. Holland, L. Carey, S. Warnich, R. Bothma; Edited by … 2
R504 R441 Discovery Miles 4 410 Save R63 (13%) Ships in 6 - 10 working days

Contemporary issues in human resource management 4e, is written by a team of international authors presenting the latest thinking on HRM in today's organisations. There is a strong focus on applying current theories and models to successful companies, both within the global and local contexts. The latest research in the field of HRM is used to demonstrate topical issues with a strategic and innovative perspective.

South African Employment Relations, Theory and Practice (Paperback, 8th ed): P.S. Nel, Monica Kirsten, B.J. Swanepoel, B.J.... South African Employment Relations, Theory and Practice (Paperback, 8th ed)
P.S. Nel, Monica Kirsten, B.J. Swanepoel, B.J. Erasmus, B. Jordaan 1
R550 R478 Discovery Miles 4 780 Save R72 (13%) Ships in 7 - 10 working days

Employment relations, traditionally known as industrial or labour relations, forms an integral part of the activities of labour, employers and the government in business. It centres on balancing, integrating and reconciling the partly common and partly divergent interests of these parties. South African employment relations has reached the milestone of having been available for more than a quarter of a century and is the longest running book in this field in South Africa. This 8th edition of South African employment relations redefines the various role players in employment relations management and broadens the field to incorporate them. It brings the direction the labour market is going in terms of collective bargaining into sharper focus and proposes ways in which fair workplace relations can be established. It furthermore deals with the latest legislative developments, union activities and other contemporary issues. Besides the case studies and a comprehensive glossary, this edition now includes short inserts entitled "ER in practice" to highlight the challenges posed by industry and the business community, and to empower readers and practitioners to utilise the insights gained from these examples with confidence in their daily business activities. Lecturer support material is also available. South African employment relations is aimed at both students and practitioners in this field.

Human resource management (Paperback, 4th ed): Trevor Amos, Noel Pearse, Liezel Ristow, Adrian Ristow Human resource management (Paperback, 4th ed)
Trevor Amos, Noel Pearse, Liezel Ristow, Adrian Ristow
R539 R449 Discovery Miles 4 490 Save R90 (17%) Ships in 4 - 8 working days

People and their effective management are key to sustainable organisations. The authors of Human resource management, now in its fourth edition, combine their respective experience from both academia and the workplace to provide a balanced and useful book that covers the key principles for the effective management of people. The book has a sound theoretical base, which includes a wide range of topics from areas such as the human resource management function, strategic human resource management, organisational behaviour, leadership, labour legislation and labour relations. Furthermore, there are self-awareness exercises to assist readers in applying theory to their own insight. For those wanting to test their knowledge, each chapter contains multiple-choice questions. The five case studies at the end of the book create a further opportunity for readers to develop their ability to practically manage people. As with previous editions, the book has been written and designed in a user-friendly style and format and it available with a slideshow for each chapter.

We Are Still Human - And Work Shouldn't Suck (Paperback): Brad Shorkend, Andy Golding We Are Still Human - And Work Shouldn't Suck (Paperback)
Brad Shorkend, Andy Golding 1
R280 R221 Discovery Miles 2 210 Save R59 (21%) Ships in 5 - 10 working days

GOOGLE Search: my job makes me...

- my job makes me miserable
- my job makes me depressed and anxious
- my job makes me cry
- my job makes me sick to my stomach
- my job makes me suicidal
- my job makes me feel worthless
- my job makes me angry
- my job makes me drink

YOU GOTTA BE KIDDING?!!! This was the authors' immediate reaction when they saw these prompts from Google (so many people had previously searched all of these that Google assumed they were going to as well). Consider how many millions of people need to have typed in these particular statements relating to their jobs for this to occur?

Are you feeling uncomfortable as you read them? Either because you feel the same way, or because you lead, own or work in a business full of people and if you’re brutally honest with yourself you may realise that this is quite possibly exactly how they feel. Do you have any tangible or quantifiable measure for how much this may be enhancing or diminishing your business bottom line? Most importantly, do you know what to do to meaningfully impact this? To create that work doesn’t suck! (step 1) And even better, is AWESOME! (step 2).

Brad Shorkend and Andy Golding are the co-founders of Still Human. They help businesses around the world remain relevant by creating exceptional employee experiences and being innovation-ready always, ultimately becoming Companies Behaving Awesomely.

Empathetic Leadership - 47 Practical Tips For Leading With Kindness, Courage And Confidence In An Age Of Disruption... Empathetic Leadership - 47 Practical Tips For Leading With Kindness, Courage And Confidence In An Age Of Disruption (Paperback)
Michael Brisciana
R422 R343 Discovery Miles 3 430 Save R79 (19%) Ships in 7 - 11 working days

Are you looking to raise your leadership game and have a deeper and more sustainable impact on your team, your organization, and your career? Are you interested in learning time-tested principles that help you engage more fully with team members, improve individual and team performance, and are aligned with your values? If so, leading with empathy may be the perfect leadership style for you.

Empathetic Leadership is written "from the heart" for business, government, academic, and non-profit leaders who wish to enhance performance, productivity, and employee engagement in their organizations and lead with kindness, courage, and confidence while promoting the greatest collective benefit. Offering 47 practical lessons from the author's career as a Human Resources leader, adviser, confidante, and coach, it provides clear ideas in an easy-to-digest format and a down-to-earth, relatable style.

Topics cover key areas of leadership, including:

  • Building A Team
  • Managing Your Team
  • Developing Your Culture
  • Leading by Example
  • Coaching & Mentoring
  • Managing Your Career

Focus on these practical tips to bring out the best in your team and see your leadership skills and impact grow!

Human Resource Management (Paperback, 10th Revised edition): Pieter Nel Human Resource Management (Paperback, 10th Revised edition)
Pieter Nel; Amanda Werner, Christoff Botha, Osmond Ngalo, Paul Poisat, …
R578 R501 Discovery Miles 5 010 Save R77 (13%) Ships in 6 - 10 working days

Human Resource Management 10th edition is a comprehensive introduction written for undergraduate students. This title combines the experience of local and international authors to ensure broader perspectives of the field are discussed, as well as how they relate to the South African context.

Human Resource Management - Global and Southern African Perspective (Paperback): P. Nel, Y. du Plessis, Gary Dessler, N.... Human Resource Management - Global and Southern African Perspective (Paperback)
P. Nel, Y. du Plessis, Gary Dessler, N. Barkhuizen, A. Bezuidenhout, …
R620 R510 Discovery Miles 5 100 Save R110 (18%) Ships in 5 - 10 working days

This is a South African adaptation of the international text by Dessler, Human Resources Management and features the following: Engaging chapter openers; Theory and practical HRM issues very well integrated; Relevant and up-to-date SA case studies; Extensive critical thinking exercises and questions; SA sections on Strategic HRM, the impact of BBBEE and how HRM is linked to the process and important labour law issues and codes of practice.

Dismissal (Paperback, 3rd ed): John Grogan Dismissal (Paperback, 3rd ed)
John Grogan
R872 R659 Discovery Miles 6 590 Save R213 (24%) In stock

Dismissal remains the most thorough and comprehensive work available on a problem that confronts employers, lawyers, judges and arbitrators every working day - when is it fair to terminate the relationship with employees, for whatever reason this regrettable step may be deemed necessary? This work deals with all the circumstances in which dismissals arise and are challenged - from dismissals for misconduct and incapacity, through retrenchments, automatically unfair dismissals, dismissals of protected and unprotected strikers, to the procedures required before such dismissals can lawfully be effected and challenged. Written in the clear and readable style for which the author has become acclaimed, the exposition of each principle is illustrated with examples drawn from the case law. This third edition adds many judgments handed down since the second edition was published four years ago, and incorporates judgments law and statutory amendments that have been handed down or enacted since then. Dismissal forms a volume in a quartet by the author, and should where necessary be read with its companion volumes - Employment Rights, Collective Labour Law and Labour Litigation & Dispute Resolution.

Human Resource Management In Government - A South African Perspective On Theories, Politics And Processes (Paperback): Ernst J.... Human Resource Management In Government - A South African Perspective On Theories, Politics And Processes (Paperback)
Ernst J. van der Westhuizen
R687 R562 Discovery Miles 5 620 Save R125 (18%) Ships in 4 - 8 working days

Human Resource Management in Government: A South African Perspective On Theories, Politics And Processes explores the many facets of the employment relationship within government institutions.

These activities include strategic employment processes, such as talent management, trade union interactions, compensation, human resource governance (metrics) and the future of human resource management.

Human Resource Development - A Concise Introduction (Paperback): Ronan Carbery, Christine Cross Human Resource Development - A Concise Introduction (Paperback)
Ronan Carbery, Christine Cross
R1,391 R1,131 Discovery Miles 11 310 Save R260 (19%) Ships in 10 - 15 working days

This core textbook on human resource development (HRD) focusses on a topic that has emerged as one of the most dynamic and multifaceted areas of business and management for both academics and practitioners. Providing an engaging and succinct discussion of the topic, this textbook tackles HRD from a basic introductory level, covering the major areas of HRD, including strategic HRD, the interaction between leadership, talent management and HRD, and HRD in large and small enterprises. With a unique blend of theory and practice, alongside innovative learning tools such as videos and active case studies, this text will help students to succeed in their HRD courses and to develop important practical skills for their future career. This is the perfect textbook for first and second year undergraduate students, as well as for post-experience students, studying introductory modules on Human Resource Development, Training and Development, or Learning and Development.

Armstrong's Handbook of Strategic Human Resource Management (Paperback, 6th Revised edition): Michael Armstrong Armstrong's Handbook of Strategic Human Resource Management (Paperback, 6th Revised edition)
Michael Armstrong
R585 R530 Discovery Miles 5 300 Save R55 (9%) Ships in 5 - 10 working days

Strategic human resource management has been taken up by academics, consultants and practitioners alike. However, the integration of human resource strategy with overall business strategy is often easier in theory than in practice. Armstrong's Handbook of Strategic Human Resource Management provides a bridge between theory and practice, serving as a guide both to formulating human resource strategies and to implementing them. This completely revised sixth edition examines HRM and SHRM as well as organizational and functional strategies from a practical standpoint. It includes brand new chapters on developing and delivering HR strategy, implementing individual performance strategies, creating and executing a corporate social responsibility strategy as well as a new discussion of international HRM strategies. Full of case studies, checklists and practical examples, Armstrong's Handbook of Strategic Human Resource Management is an indispensable resource for all those who are involved in putting complex strategy into practice to effect positive and productive change. Online supporting resources include lecture slides, an instructor's manual and a student's manual complete with a bibliography and glossary.

The Remuneration Handbook For Africa (Paperback, 3rd Edition): Dr. Mark Bussin The Remuneration Handbook For Africa (Paperback, 3rd Edition)
Dr. Mark Bussin
R449 Discovery Miles 4 490 Ships in 29 - 34 working days

Dr Mark Bussin has consistently contributed to the development of a host of human resource managers in the remuneration field in Africa via his corporate and consulting experience, wise counsel, writings, and hundreds of lectures, TV and radio interviews. He has developed a generation of remuneration experts, helped define the field of practice, and made a significant contribution to the national level of excellence in the field.

How we remunerate employees reflects the dynamics of the market and context in which we operate. It aligns at all times to the strategic direction and specific value drivers of the businesses within which our organisation operates. Remuneration plays a critical role in attracting, motivating and retaining high-performing individuals. Remuneration also reinforces, encourages and promotes superior performance.

Through variable remuneration linked to value drivers, superior performance is recognised and rewarded, while poor performance and under-achievement are coached and managed. Remuneration is never a stand-alone management process, but is rather fully integrated into other management processes, such as the performance management process, and the overall Human Resources policies.

Managing Human Resource Development - A Strategic Learning Approach (Paperback, 5th Edition): Marius Meyer Managing Human Resource Development - A Strategic Learning Approach (Paperback, 5th Edition)
Marius Meyer 1
R1,137 R951 Discovery Miles 9 510 Save R186 (16%) In stock

This book is about the most important and valuable resource of today, the management and development of human resources. The authors of this publication have attempted to scan the horizon of international best practices in the field of human resource development.

The authors have identified international best practices and integrated them into the principles of the National Qualifications Framework and South African Qualifications Authority requirements, and also aligned with the National Skills Development Strategy vision for 2015.

Employee Engagement In A South African Context (Paperback): Hester Nienaber, Nico Martins Employee Engagement In A South African Context (Paperback)
Hester Nienaber, Nico Martins
R333 Discovery Miles 3 330 Ships in 29 - 34 working days

Employee engagement is at the forefront of business agendas as it facilitates organisational performance. Engaged employees result in delighted customers, which in turn contribute to improved financial results.

The book address the following issues:

  • What is “employee engagement” – different levels i.e. organisational, department/team, individual?
  • Why is employee engagement important?
  • Measuring employee engagement; the different instruments available; the different national and international approaches in measuring employee engagement; why is it important to account for context in measuring?
  • High level overview of the Nienaber and Martins employee engagement framework and measurement instrument (including trust)
  • The current state of employee engagement in SA
  • Engagement and related human resource concepts/constructs (eg. organisational culture, commitment, citizen behaviour).
Human Resource Management (Paperback, 5th Edition): Trevor Amos, Noel Pearse, Liezel Ristow, Adrian Ristow Human Resource Management (Paperback, 5th Edition)
Trevor Amos, Noel Pearse, Liezel Ristow, Adrian Ristow
R550 R457 Discovery Miles 4 570 Save R93 (17%) In stock

People and their effective management are key to sustainable organisations. The authors of Human Resource Management, now in its fifth edition, combine their respective experience from both academia and the workplace to provide a balanced and useful book that covers the key principles for the effective management of people. The book has a sound theoretical base, which includes a wide range of topics from areas such as the human resource management function, strategic human resource management, organisational behaviour, leadership, labour legislation and labour relations.

Key features include:

  • Practical examples, case scenarios, case studies and guidance on the legal and fair management of people and the required administration;
  • Useful and relevant HRM information management documents, policies and templates;
  • Problem-type “Practising HRM” tasks for each chapter that give readers the opportunity to apply their theoretical knowledge and practical insight, and to develop their ability to practise human resource management;
  • Definition (D), important (NB) and Example (e.g.) boxes, as well as ‘practical application for the manager’ highlights;
  • Incorporates the amendments to the Employment Equity Act, the Basic Conditions of Employment Act and the Labour Relations Act which recently came into effect, as well as relevant new legislation.
  • Self-awareness exercises to assist readers in applying theory to their own insight. For those wanting to test their knowledge, each chapter contains multiple-choice questions. The five case studies at the end of the book create a further opportunity for readers to develop their ability to practically manage people.
  • The book has been written and designed in a user-friendly style and format and it available with a slideshow for each chapter.
Employment Relations Management: Back to Basics - A South African Perspective (Paperback): J.A. Slabbert, B.J. Swanepoel, H.J.... Employment Relations Management: Back to Basics - A South African Perspective (Paperback)
J.A. Slabbert, B.J. Swanepoel, H.J. Erasmus 1
R771 Discovery Miles 7 710 Ships in 4 - 10 working days

Employment Relations Management: Back to Basics is an introductory work to employment relations. Employment relations as an overall integrative concept for human resources management, industrial relations and labour/employee relations set the parameters for a better competitiveness ability in the global village.

Employment Relations Management: Back to Basics is a "must have" easy to read information source and reference work.

Sustainable Business - A One Planet Approach (Paperback): Sally Jeanrenaud, Jean-Paul Jeanrenaud, Jonathan Gosling Sustainable Business - A One Planet Approach (Paperback)
Sally Jeanrenaud, Jean-Paul Jeanrenaud, Jonathan Gosling
R1,113 R1,029 Discovery Miles 10 290 Save R84 (8%) Ships in 10 - 15 working days

What is a 'one planet' approach to sustainable business? Why is it important? What are businesses doing to achieve sustainability? What do business leaders need to learn? Sustainable Business: A One Planet Approach is a textbook for contemporary business. Recognizing the realities of global sustainability challenges, this book covers the knowledge, frameworks and techniques that will underpin emerging solutions to those challenges. Published in association with WWF (The World Wide Fund for Nature) Sustainable Business is an ideal basis for students at both undergraduate and postgraduate level looking to master an understanding of the relationship between sustainability and business. Edited by three influential figures from sustainable business education, and co-authored by several leading academics, this book offers a wealth of insight and interpretation into new ways of doing business that have a positive impact on people, planet and prosperity. In addition to the many case studies and real-life examples included throughout the book, lecturer slides and recommended web links can be accessed at www.wiley.com. Sustainable Business also includes a foreword by Yolanda Kakabadse, President of WWF. The Editors are co-founders of the One Planet MBA at Exeter University, UK and Directors of OPEN for Business (One Planet Education Network).

Managing Difficult People in a Week (Paperback, New): David Cotton Managing Difficult People in a Week (Paperback, New)
David Cotton
R246 R214 Discovery Miles 2 140 Save R32 (13%) Ships in 10 - 15 working days

Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success: Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.

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