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In "The Art and Science of Dealing with Difficult People," David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.
Brown's philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown's tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract.
Numerous case studies throughout allow readers to observe the concrete application of Brown's suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, "The Art and Science of Dealing with Difficult People" provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.
Tagging for Talent introduces a breakthrough approach for human resources, talent managers, senior executives and line managers to find hidden talent from within their own organizations. This unique method challenges the status quo of talent identification and succession planning with an easy crowdsourcing approach to competency recognition.
This is not a book about using social media, but a true business solution using the natural behaviors of your workforce to self-identify potential myriad of talent. It speaks to HR professionals, Talent Manager and senior leaders who are looking for simple to use, real-life solutions that can be implemented in business today. Employees already see the power of tagging and view this innovative approach as a fun way to recognizing talent, versus the old method of waiting for their manager to see or perceive their strengths.
For years, executives have been asking, “Why am I spending all of this time and money when I keep getting the same results?” Tagging for Talent inspires leaders to tap into the power of the crowd, along with practical guidance on how to put a peer-based tagging system in place―and take their company up a notch!
Michael Salone is an international HR expert, sought-after speaker, and author. Michael is CEO of 3-6TY, a unique consulting firm which uses the power of the crowd to share knowledge and identify talent for organizations. Michael has helped multi-billion dollar companies, Alstom and Schlumberger and clients Carnegie Mellon University, the United Nations, Total, Eczacibasi Group and Michelin (just to name a few) identify the strengths they have inside their organizations. By observing and helping companies quickly and accurately identify talent, Michael has saved companies millions of dollars, increased company morale and aided them in sustaining success―and taking it up a notch.
In an era that has brought new and unexpected challenges for virtually every company, one would be hard-pressed to find any responsible manager who is not thinking about what the future will bring. In the wake of these challenges, strategic planning has moved from being the reserve of large corporations to becoming an essential need for even small and medium-sized enterprises. But what good is even the most convincing strategic concept if the company s people are unwilling or unable to put it into practice? The key is to develop people, and to develop them not only for the work of today, but also for the challenges that the future holds. Strategic HR development has become a decisive force for the success of any business. This book, edited by Matthias T. Meifert, shows us which basic considerations we need to remember and what strategic HR development means in practice. Its interesting and vivid approach takes the reader on a tour of the eight stages of HR development, introduces the critical factors, and highlights many practical recommendations for strategic HR development practice in business."
Team Building and Leadership Coaching with Virtual Worlds
With the business landscape changing every day, companies need training solutions that are not only cost-efficient, but engaging, quantifiable and global. Learn how virtual worlds can help you create training and recruitment programs that attract quality talent, build great teams, and connect a global workforce - all for less than your current training budget. "Training and Collaboration with Virtual Worlds" walks you through the available technologies, helps you match virtual tools to your organizational needs, and shows why these programs have already taken off at leading companies.
Learn why leading companies like IBM, TMP Worldwide, Michelin, Intel, Microsoft and others are going virtual: Revitalize recruitment and new hire orientation to improve employee quality, productivity and retention Conduct worldwide training in real time, minimizing costs and time Reduce travel while efficiently managing geographically dispersed teams Break down dangerous or complex training procedures into manageable simulations
Experts agree that within five years, the 3D Internet will become as important to companies as the Web is today. "Training and Collaboration with Virtual Worlds" will put your company ahead of that curve - with great results.
Access the latest information and resources on www.TheVirtualWorldsBook.com
One hour: that's all the reading time you'll need to master one of the 15 essential sales topics outlined in "The Ultimate Sales Training Workshop."
Just pick your subject, then read the hands-on guide for that chapter and additional reading materials for salespeople. Next, follow the preparation steps contained in the Sales Manager's Meeting Guide-a one-page checklist of items taking you from preplanning your workshop through set-up, organizing meeting materials, getting participants involved, topics of discussion, role-playing, debriefing sessions, getting feedback, and more. Everything is spelled out: what to do, when to do it, what to say, how to wrap things up. You simply follow the script.
Each chapter also provides All the essential sales principles you'll want to cover Sidebars containing sales reps' frequently asked questions Quick tips for preparing your training session or next sales meeting Suggestions for visual materials Time-tested sales tools
Being a master seller takes years of experience, but being a master trainer doesn't. With "The Ultimate Sales Training Workshop" in hand, you can set up and conduct effective training sessions in no time that will boost your team's performance to new heights.
"The Five Dysfunctions of a Team Workshop Team Assessment" is a 38-item paper handout that is an excellent team development tool. A key component of the facilitator-lead Five Dysfunctions of a Team Workshop, the Team Assessment delivers what the name implies "a team assessment" rather than an individual self-assessment. It provides participants with an opportunity to begin exploring the pitfalls that are side-tracking their team. Easy to use, the Assessment is ideal for team off-sites, retreats, or a series of team development meetings. It will help teams of all types increase their cohesiveness and productivity.
Strengthen your practical understanding of today's human resource management (HRM) with this single source for actual cases, unique exercises and skill builders. HUMAN RESOURCE MANAGEMENT APPLICATIONS: CASES, EXERCISES, AND SKILL BUILDERS, 7E, International Edition focuses on the abilities most important in HRM today with timely new cases and applications drawn from a variety of real organizations, including those in today's growing service sector. Learn to effectively handle some of today's controversial issues, such as environmentally friendly HR policies, the use of social networking, and same-sex benefits. This book perfectly complements your study of introductory human resource management with brief, yet powerful, exercises and a comprehensive project that helps you refine the skills most important for success in any HRM or business career.
Since the first edition was published in 1997, "Human Resources Management for Public and Nonprofit Organizations" has become the go-to reference for public and nonprofit human resources professionals. Now in its fourth edition, the text has been significantly revised and updated to include information that reflects changes in the field due to the economic crisis, changes in federal employment laws, how shifting demographics affect human resources management, the increased use of technology in human resources management practices, how social media has become embedded in the workplace, and new approaches to HRM policy and practice.
Written by Joan E. Pynes--a noted expert in public administration--this authoritative work shows how strategic human resources management is essential for managing change in an increasingly complex environment. The bookIncludes new material on workplace violence and employee disciplineReviews updates on the legal environment of HRMContains suggestions for managing a diverse workforceOffers a wealth of revised tables and exhibitsUpdates the most recent developments in collective bargaining in the public and nonprofit sectorsOutlines the most current approaches to recruitment and selectionPresents an overview of recent information on compensation and benefitsGives an update of the technological advances used for strategic human resources managementProvides examples of HRM policies from other countries
The book also includes an enhanced instructor's guide with examination questions, PowerPoint(R) slides, experiential exercises, and video vignettes that are coordinated with chapters in the book.
How do you build the most dynamic, disruptive business on earth? This is the Netflix founder's radical blueprint.
*Hard work is irrelevant.
These are some of the ground rules if you work at Netflix. They are part of a unique cultural experiment that explains how the company has transformed itself at lightning speed from a DVD mail order service into a streaming superpower – with 125 million fervent subscribers and a market capitalisation bigger than Disney. Finally Reed Hastings, Netflix Chairman and CEO, is sharing the secrets that have revolutionised the entertainment and tech industries. With INSEAD business school professor Erin Meyer, he will explore his leadership philosophy – which begins by rejecting the accepted beliefs under which most companies operate – and how it plays out in practice at Netflix.
From unlimited holidays to abolishing financial approvals, Netflix offers a fundamentally different way to run any organisation, one far more in tune with a fast-paced world. For anyone interested in creativity, productivity and innovation, the Netflix culture is something close to a holy grail. This book will make it, and its creator, fully accessible for the first time.
Created through a "student-tested, faculty-approved" review process with over 100 students and faculty, HR2 is an engaging and accessible solution to accommodate the diverse lifestyles of today's learners at a value-based price. HR2 employs real life learning features, such as "HR in the 21st Century," highlighting important challenges facing managers and employees in today's business climate. Opening and Closing Cases explore real companies and organizations in-depth and delve into some of today's most effective, unique approaches in dealing with HR issues. Memorable quotes woven throughout the text put voice to the critical concepts covered in each chapter. Time-saving Instructor Prep Cards and powerful supplements, as well as a full suite of online learning aids for students, help ensure you have the resources at your fingertips to keep students motivated and excited about HR.
A book about teams to help teams become more positive, united and connected. Worldwide bestseller -- the author of The Energy Bus and The Power of Positive Leadership shares the proven principles and practices that build great teams - and provides practical tools to help teams overcome negativity and enhance their culture, communication, connection, commitment and performance. Jon Gordon doesn't just research the keys to great teams, he has personally worked with some of the most successful teams on the planet and has a keen understanding of how and why they became great. In The Power of a Positive Team, Jon draws upon his unique team building experience as well as conversations with some of the greatest teams in history in order to provide an essential framework, filled with proven practices, to empower teams to work together more effectively and achieve superior results. Utilizing examples from the writing team who created the hit show Billions, the National Champion Clemson Football team, the World Series contending Los Angeles Dodgers, The Miami Heat and the greatest beach volleyball team of all time to Navy SEAL's, Marching bands, Southwest Airlines, USC and UVA Tennis, Twitter, Apple and Ford, Jon shares innovative strategies to transform a group of individuals into a united, positive and powerful team. Jon not only infuses this book with the latest research, compelling stories, and strategies to maintain optimism through adversity... he also shares his best practices to transform negativity, build trust (through his favorite team building exercises) and practical ways to have difficult conversations--all designed to make a team more positive, cohesive, stronger and better. The Power of a Positive Team also provides a blueprint for addressing common pitfalls that cause teams to fail--including complaining, selfishness, inconsistency, complacency, unaccountability--while offering solutions to enhance a team's creativity, grit, innovation and growth. This book is meant for teams to read together. It's written in such a way that if you and your team read it together, you will understand the obstacles you will face and what you must do to become a great team. If you read it together, stay positive together, and take action together you will accomplish amazing things TOGETHER.
By tapping into the same psychology that keeps gamers glued to Minecraft or World of Warcraft, innovative organizations are creating their own engaging and flexible learning experiences. They're called Serious Games. This is a practical toolkit for those who want to learn about more serious games and how to apply them in the workplace.
Common hiring practices are destined for failure-here's how to hire the right people and build a company culture designed for long-term success What's more important in a job candidate-skills or attitude? Mark Murphy argues for the latter, and Hiring for Attitude provides the data to back it up. In a major study by Murphy's company, Leadership IQ, 46 percent of all new hires fail within their first 18 months-and 89 percent fail for attitudinal reasons, not skills. Hiring for Attitude explains how to change your hiring practices to avoid this common pitfall and lead your company to long-term success. It takes you step by step through the process of shedding hiring techniques destined for failure and, instead, focus on the what matters in a candidate: attitude.
Attract the very best talent with a compelling employer brand! Employer Branding For Dummies is the clear, no-nonsense guide to attracting and retaining top talent. Written by two of the most recognized leaders in employer brand, Richard Mosley and Lars Schmidt, this book gives you actionable advice and expert insight you need to build, scale, and measure a compelling brand. You'll learn how to research what makes your company stand out, the best ways to reach the people you need, and how to convince those people that your company is the ideal place to exercise and develop their skills. The book includes ways to identify the specific traits of your company that aligns with specific talent, and how to translate those traits into employer brand tactic that help you draw the right talent, while repelling the wrong ones. You'll learn how to build and maintain your own distinctive, credible employer brand; and develop a set of relevant, informative success metrics to help you measure ROI. This book shows you how to discover and develop your employer brand to draw the quality talent you need. * Perfect your recruitment marketing * Develop a compelling employer value proposition (EVP) * Demonstrate your employer brand ROI Face it: the very best employees are the ones with the most options. Why should they choose your company? A strong employer brand makes the decision a no-brainer. It's good for engagement, good for retention, and good for the bottom line. Employer Branding For Dummies helps you hone in on your unique, compelling brand, and get the people you need today.
A comprehensive guide to success in the changing HR leadership role THREE is the definitive guidebook for thriving in the ever-changing role of HR leadership. Itis written for high potential HR emerging executives who want to accelerate their effectiveness and business impact, and for the bosses, peers, colleagues, friends, coaches, mentors, and teachers who want to assist them in doing so. Centered around three critical and complementary aspects of the role, this book explores leadership philosophy, HR's evolving role in today's organizations, and the future of HR and effective organizations to help emerging HR leaders find and establish their place in the field. The interplay between leadership and HR competencies is clearly laid out, and lessons learned from CHROs and other HR leaders, as well as academic thought leaders, form the basis of authoritative coverage of crucial components of effective HR leadership, now and in the future. The discussion simplifies the relationship between business strategy and human capital strategy; balances the "what," "who," and "when" of HR leader development, and explores the themes, trends, and implications emerging in the HR field. You'll learn how to lead change, master the art of the question, build leadership and talent, create a performance culture, understand Boardroom dynamics, and learn tips and techniques from over one hundred of the very best HR leaders. The book begins with a comprehensive self-assessment, and each chapter ends with a self-assessment specific to that chapter. Also, a wealth of tools and checklists are included to help you start immediately applying what you've learned. HR leaders are under more pressure than ever to deliver high quality people-related solutions quickly and effectively, but they often don't have the broad foundational experience and perspective to effectively do so. This book provides the solution in the form of comprehensive examination and practical implementation of the critical components of the HR leadership role. Develop a personal leadership philosophy, and behaviors for success Embody the changing HR role to make people and organizations more effective Ask the right questions and effectively engage other leaders Create a performance-driven culture and anticipate critical resistance points Anticipate and prepare for the future of work, organizations, and HR to ensure you remain relevant Today's organizations demand a broader array of cross-functional and cross-organizational perspectives to address complex multi-dimensional challenges and orchestrate practical solutions. THREE is the emerging HR leader's guide to acquiring the mindset and skillset required for success.
Gain first-hand experience and the foundation you need to calculate payroll, complete payroll taxes, and prepare payroll records and reports. Bieg/Toland's market-leading PAYROLL ACCOUNTING 2019 introduces the latest payroll laws and developments. You focus on practical applications rather than theory as you complete hands-on exercises. Detailed examples and real business applications demonstrate the importance of skills you are learning. Each example or illustration corresponds to a specific problem so you can easily follow the steps to solve the problem. An extensive project in the last chapter lets you apply what you've learned as a payroll accountant. This edition also covers the Fundamental Payroll Certification (FPC) from the American Payroll Association. Digital resources further ensure a thorough understanding of payroll for success both now and throughout your business career.
"Relational Coaching" is a radically different way of looking at coaching that puts the relationship, from the perspective of the coachee, at the centre. "Relational coaching" is part of an age-old tradition but has also bee reinforced by a number of reliable studies in recent decades. "Relational Coaching" gives the modern executive coach ten commandments to help improve his or her practice: First, do no harm; Have confidence; Commit yourself heart and soul to your approach, even if you know that it doesn't matter which professional approach you choose; Feed the hopes of your coachee; Consider the coaching from your coachee's perspective; Work on your coaching relationship, discuss it explicitly; If you don't 'click', find a replacement coach; Look after yourself; Stay as fresh and unbiased as possible; Don't worry too much about your specific behavior in the moment.
This book demonstrates how each of these commandments is underpinned by sound quantitative research.
"Relational Coaching" gives a complete overview not only of the profession and the latest developments in coaching but also of the state of the art in other respects. The second part of the book presents new quantitative and qualitative research into effects and experiences of coaching. part III contains an introduction to the activities that make a good coach and the mechanisms used to verify coaches' understanding of their profession. Other topics covered include Training, accreditation, supervision and recommended literature.
"""Navigating through the coaching field is like finding one's way out of a confusing labyrinth. Too many books, too many quick-fix promises, too many snake oil salesmen, and, unfortunately, too little substance. given the present state of field, it was a great pleasure for me to read Erik de Haan's book relational Coaching. For a change, here is a contribution that goes beyond the trite and obvious. Instead, the author takes us on an exciting journey to explain what coaching is all about, providing us with a roadmap that is second to none. Anyone interested in better understanding what coaching is all about, would do well to have serious look at this book." - Manfred Kets De Vries.
Are you a good boss--or a great one? Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Managing People (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you master the innumerable challenges of being a manager. With insights from leading experts including Marcus Buckingham, Michael D. Watkins, and Linda Hill, this book will inspire you to: Draw out your employees' signature strengths Support a culture of honesty and civility Cultivate better communication and deeper trust among global teams Give feedback that will help your people excel Hire, reward, and tolerate only fully formed adults Motivate your employees through small wins Foster collaboration and break down silos across your company This collection of articles includes "Are You a Good Boss--or a Great One?," by Linda A. Hill and Kent Lineback; "Let Your Workers Rebel," by Francesca Gino; "The Feedback Fallacy," by Marcus Buckingham and Ashley Goodall; "The Power of Small Wins," by Teresa M. Amabile and Steven J. Kramer; "The Price of Incivility," by Christine Porath and Christine Pearson; "What Most People Get Wrong About Men and Women," by Catherine H. Tinsley and Robin J. Ely; "How Netflix Reinvented HR," by Patty McCord; "Leading the Team You Inherit," by Michael D. Watkins; "The Overcommitted Organization," by Mark Mortensen and Heidi K. Gardner; "Global Teams That Work," by Tsedal Neeley; "Creating the Best Workplace on Earth," by Rob Goffee and Gareth Jones.
Fresh, creative strategies guaranteed to enliven online training 101 Ways to Make Learning Active Beyond the Classroom provides proven, practical strategies, activities, and tips for those tasked with facilitating training in any subject area among alternative settings. Based on the best-selling Active Training approach, these methods have been designed by recognized experts, and are guaranteed to enliven any learning event. Readers will find a toolkit of ready-to-use exercises and tips for organizing, conducting, and delivering active learning, in alternative settings on the job or around the world. The book is organized in a way that allows trainers to quickly and easily identify strategies that hold the most promise for specific situations. Each strategy is illustrated with a case example that demonstrates the concepts in action. Two hundred tips organized in twenty how-to lists will prove invaluable for using Twitter, coaching virtually, encouraging informal learning, opening interactive virtual learning sessions, and much more. Coverage includes best practices for social media and informal learning, common e-learning tools, as well as guidance toward using a full gamut of tools from gamification and simulation to serious games and m-learning. Active training encourages participants to use their brains to study ideas, solve problems, and apply what they've learned. It's a fast-paced, fun, supportive, and personally engaging environment. This book shows training facilitators the proven techniques that help learners get more out of the material. * Design a more engaging learning environment * Improve delivery with optimized technology * Utilize effective learning tools and practical strategies * Learn best practices for social media, coaching, virtual learning, and more Learners need to figure things out by themselves, ask questions, practice skills, and transfer skills and knowledge to the job. With proven strategies designed by industry leaders, 101 Ways to Make Learning Active Beyond the Classroom is the indispensable guide to the design and delivery of effective alternative ways to learn.
The easy way to boost employee engagement Today more than ever, companies and leaders need a road map to help them boost employee engagement levels. Employee Engagement For Dummies helps employers implement the necessary plans to create and sustain an engaging culture, allowing them to attract and retain the best people while boosting their productivity and creativity. Employee Engagement For Dummies helps you foster employee engagement, a concept that furthers an organization's interests through ensuring that employees remain involved in, committed to, and fulfilled by their work. It covers: practical steps to boost employee engagement with your company or team; how to engage different generations of employees; the keys to reduce voluntary employee turnover; practical tools to help retain and engage your employees; processes that will boost employee retention and productivity; hiring the best fits from the start; and much more. * Helps you recognize and understand the impact of positive employee engagement * Helps you attract and retain the best employees Employee Engagement For Dummies is for business leaders at all levels who are looking to better engage their employees and increase morale and productivity.
A practical handbook for making management great again Managing for Happiness offers a complete set of practices for more effective management that makes work fun. Work and fun are not polar opposites; they're two sides of the same coin, and making the workplace a pleasant place to be keeps employees motivated and keeps customers coming back for more. It's not about gimmicks or 'perks' that disrupt productivity; it's about finding the passion that drives your business, and making it contagious. This book provides tools, games, and practices that put joy into work, with practical, real-world guidance for empowering workers and delighting customers. These aren't break time exploits or downtime amusements they're real solutions for common management problems. Define roles and responsibilities, create meaningful team metrics, and replace performance appraisals with something more useful. An organization's culture rests on the back of management, and this book shows you how to create change for the better. Somewhere along the line, people collectively started thinking that work is work and fun is something you do on the weekends. This book shows you how to transform your organization into a place with enthusiastic Monday mornings. * Redefine job titles and career paths * Motivate workers and measure team performance * Change your organization's culture * Make management and work fun again Modern organizations expect everyone to be servant leaders and systems thinkers, but nobody explains how. To survive in the 21st century, companies need to dig past the obvious and find what works. What keeps top talent? What inspires customer loyalty? The answer is great management, which inspires great employees, who then provide a great customer experience. Managing for Happiness is a practical handbook for achieving organizational greatness.
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