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More than 700,000 books sold in the Big Book series Always say and do the right thing at the right time Developing the necessary skills critical to teamwork and company success--taught in a fun group format
Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. "The Big Book of People Skills Games" offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.
These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.
"The Big Book of People Skills Games" helps you: Improve internal and external communication Promote group thinking on potential problems facing the company Build stronger relationships with coworkers and clients Teach your team about proper work procedures
This is the complete reference for enhancing interpersonal skills--both personally and professionally--from the trusted Big Book series.
This critical ethnographic study of knowledge workers and knowledge-intensive organization workplaces focuses on the issues of timing and schedules, the perception of formality and trust and distrust in software development as well as motivation and occupational identity among software engineers. The book is a cross-cultural, comparative study of American and European high-tech workplaces that addresses the issues currently of interest to both Academia and to practice and provides a rare international comparison of organizations from both sides of the Atlantic. Its conclusions shed new light on the problems typical for software projects. The book specifically focuses on, and gives voice to, the perspectives of knowledge workers rather than managers and will thus be useful to not only scholars and human resource managers from software companies, but also to high-tech professionals. Scholars and professionals in organization studies, management, HRM, innovation and knowledge management will find this book engaging and enlightening.
From Sharon L. Bowman, the author of the best-selling "Ten-Minute Trainer," comes the dynamic new book, "Training from the BACK of the Room " This innovative resource introduces 65 training strategies that are guaranteed to deliver outstanding training results no matter what the topic, group, or learning environment. Now, trainers can replace the traditional "Trainers talk; learners listen" paradigm with a radical new model for designing and delivering instruction: "When learners talk and teach, they learn."
Achieve unprecedented business value by fostering true employee engagement Many organizations fail to realize and harness the power of their most valuable asset their employees. Though they can be developed into a true competitive advantage, engagement isn't attainable if the employee isn't invested in the company's overall success. Agile Engagement offers business leaders a concrete strategy for building, maintaining, and utilizing employee engagement to achieve the highest level of business success. The key? Employees must feel like they are a part of their company's culture instead of having it handed down to them. Stories of failed employee engagement initiatives abound, and they all have one thing in common: they begin from the premise of "initiative" rather than "employee." True engagement occurs when an employee's heart and mind are activated in a way that leads to their motivation and commitment to positively impact the company's goals and vision. This book shows you how to create an environment that stresses a culture of unity at all levels by showing you how to: * Create a clear, compelling vision and corresponding engagement strategy through the Engagement Canvas * Communicate your unique culture strategy throughout all levels of your company * Foster grassroots, employee-led engagement initiatives * Improve engagement continuously with the Emplify Score tool Agile Engagement provides a deeper look into real engagement, helping you foster a work environment that's rewarded with unsurpassed productivity, innovation, and competitive advantage, as well as employees who feel valued, respected, and heard.
Small and medium sized enterprises constitute the vast majority of businesses in most developed economies. Although a large number of people are employed in such organizations, research and practice in occupational health and safety has largely ignored the unique challenges of this sector. In this highly relevant book, international experts in the field summarize existing knowledge and identify the best practices for enhancing occupational health and safety in small and medium sized enterprises. The authors specifically identify solutions that are appropriate for small businesses. Covering a full range of topics from traditional safety to psychosocial health, this insightful book will appeal to multidisciplinary audience, including researchers and graduate students in occupational health psychology; academics in the area of small business; practicing occupational health psychologists; as well as small business owners.
1,000 challenging practice questions to prepare for the PHR and SPHR exams! PHR/SPHR Professional in Human Resources Certification Practice Tests is the ideal complement to the PHR/SPHR Study Guide, Fifth Edition, PHR/SPHR Deluxe Study Guide, Second Edition, and Review Guide. These self-study guides are intended for HR professionals seeking to validate their skills and knowledge acquired through years of practical experience, or for relative newcomers to the HR field looking to strengthen their resume. These Practice Tests were developed to help certification candidates prepare for these challenging exams, especially for those needing more practice to review or refresh their knowledge right before exam day. The book aligns with A Guide to the Human Resource Body of Knowledge(TM) (HRBoK(TM)), which details the responsibilities of and knowledge needed by today's HR professionals. Practice Tests reflect the critical HR topics that you need to understand as you prepare for the PHR and SPHRexams. - Business Management and Strategy - Workforce Planning and Employment - Human Resource Development - Risk Management and more Plus, you'll get a year of FREE access to the interactive online learning environment and test bank, which includes full-length tests and practice exams--1,000 practice questions total!
This book examines the new ways of working and their impact on employees' well-being and performance. It concentrates on job demands and flexible work emanating from current economic and organizational change, and assesses impact on workers' health and performance. The development of issues such as globalization, rapid technological advances, new management practices, organizational changes and new job skills are addressed. This book gives an overview and discusses the potential negative and positive effects of such new job demands and new forms of work.
The Handbook of Stress in the Occupations sets a new agenda for stress research and gives fresh impetus to scholars who wish to focus on issues and problems associated with specific jobs, some of which have received little attention in the past. Written by researchers who are true experts in the field of each occupation, this comprehensive Handbook reviews stress in a wide range of jobs including transport, education, farming, fishing, oil rig drilling, finance, law enforcement, fire fighting, entrepreneurship, music, social services, prisons, sport, and health including surgery, internship, dentistry, nursing, paramedics, psychiatry and social work. Several occupations such as oil rig drilling are reviewed; these jobs have always been stressful but have received little attention by researchers, and only now receive more focus due to the Bay of Mexico accident. Other occupations demand more of our attention because there have been substantial technological changes in particular jobs, such as in dentistry, nursing, and surgery. This lucid and insightful compendium will be a source of inspiration for those in the helping professions and all those individuals working in the industries described in the book. More specifically, the Handbook will strongly appeal to human resource specialists, psychologists, occupational health and safety professionals, managers, nurses and therapists. Written in highly accessible language, it will also provide rich reading to lay audiences including job incumbents themselves, as well as specialists in industry and academia. Academics and postgraduate students of business, management, and psychology will find plenty of detailed information regarding stress associated with occupations.
Social network analysis was, until recently, a relatively unknown branch of sociology and anthropology. The development of menu-driven computer software packages has opened up access for a wide range of audiences, including business and human resource managers. Yet, the tools themselves are of little value without an understanding of the concepts that can relate the computed measures to relevant applications. Social capital provides a framework for relating the abstract world of graph theory, which underlies network analysis, to the concrete world of human behavior. This volume teaches how to understand and manage social capital to facilitate individual and organizational learning and goal attainment. Coverage includes both orchestrating relationships of others and navigating one's own social interactions. Written at an introductory level and accessible to those without background in network analysis or graph theory, this text combines both comprehensive analysis and concrete concepts to emphasize how critical a role social capital's applications play on the foundations of business as we know it today. A reference book for practice and academia, this book will appeal to graduate and undergraduate students of business, business executives and all those concerned with cultivating and refining an understanding of social capital.
The broad field of employment relations is diveonstant development and reinvention. This Research Handbook discusses fundamental theories and approaches to work and employment relations, and their connection to broader political and societal changes occurring throughout the world. It provides comprehensive coverage of work and employment relations theory and practice.rse and complex and is under constant development and reinvention. This Research Handbook discusses fundamental theories and approaches to work and employment relations, and their connection to broader political and societal changes occurring throughout the world. It provides comprehensive coverage of work and employment relations theory and practice. This up-to-date research compendium has drawn together a range of international authors from diverse disciplinary backgrounds. There are chapters from labour historians, theoreticians, more mainstream industrial relations scholars, sociologists, organizational psychologists, geographers, policy advisors, economists and lawyers. At the heart of each chapter is the notion that the world of work and employment relations has changed substantially since the halcyon days of IR, throughout the Dunlop Era of the 1950s. However, many areas of enquiry remain, and more questions have developed with society and technology. This Handbook reflects this view. As the field of study and practice continues to evolve throughout the twenty-first century, what lessons have we learnt from the past and what can we expect in the future? Academics and postgraduate students researching industrial relations, human resource management, employment relations, industrial sociology and sociology of work will find this important resource invaluable.
The Research Handbook of Comparative Employment Relations is an essential resource for those seeking to understand contemporary developments in the world of work, and the way in which employment relations systems are evolving around the world. Special consideration is given to the impact of globalisation and the role of multinational corporations, including their consequences for the fate of workers' rights under existing national systems of employment relations (ER) regulation. This Handbook is unique in taking an explicitly comparative approach by discussing ER developments through a series of paired country comparisons. These chapters include a wide selection of countries from all regions, looking beyond those that are frequently discussed. The expert contributors also examine comparative issues from a range of perspectives, including industrial and employment relations, political economy, comparative politics, and cross-cultural studies. These impressive features make this important reference tool the most comprehensive of its kind. Academics and students in final-year undergraduate and postgraduate courses interested in employment relations will find this compendium enriching and insightful.
Job satisfaction is a central concept in work and organizational psychology as it is associated with important individual as well as organizational outcomes. Work is the number one activity that occupies most of adults' waking time. Being satisfied with one's job, which is defined as a pleasurable or positive emotional state resulting from the appraisal of one's job or job experience, is related to important work-related and health-related outcomes (e.g., higher job performance, organizational commitment, organizational citizenship behavior, life satisfaction, lower absenteeism and lower counterproductive work behavior). This book discusses determinants of job satisfaction as well as workplace implications and the impact job satisfaction has on the psychological well-being of individuals.
THE MUST-HAVE GUIDE TO MENTORING For managers. For entry level. For executives. For entrepreneurs. For everyone.With job mobility increasing, globalization expanding,and technology advancing, you need more than a steady job and a solid network to keep your career on track. You need mentors--to learn and to grow--whether you're just starting out, are firmly established, or at the top of your profession. Everyone has something to learn, and everyone has something to teach. Introducing Strategic Relationships at Work: The first comprehensive mentoring guide written specifically for 21st-century career building, this entrepreneurial approach to work relationships addresses the key issues of our time: Job Mobility: How to make personal connections you can transfer from job to jobGlobalization: What you can learn from new mentors in a larger global contextTechnology: How to engage with the latest advances in social media and technologyPace of Change: What you can do to keep up--with a little help from your friends Using simple tools and proven strategies, this essential guide shows you how to leverage the relationships you already have to map out a newdevelopmental network that grows with your career. You'll learn the secrets of companies with excellent developmental cultures, including IBM, Procter & Gamble, Sodexo, and KPMG. You'll discover the most effective ways to develop new talent in your workplace through formal programs that leverage mentors, sponsors, coaches, reverse mentors, and mentoring circles. You'll learn how leaders create work cultures where both formal and informalmentoring thrive. And you'll find handy charts andchecklists to assess your work, your relationships, and your career path. MENTORING FOR THE NEW MILLENNIUMWhether you plan to move in and out of the workforce, make lateral or nontraditional career moves, or simply want to learn or teach new skills, Strategic Relationships at Work will help you take control of your destiny--and build the career or company that you envision. This powerful guide helps you leverage your interpersonal skills using the most effective tools available. You'll find ready-to-use checklists and worksheets, self-assessments, refl ective exercises, graphs, charts, and other visual tools to map out your own personal network of developers inside and outside of work. This is how you build a career that grows along with you. This is Strategic Relationships at Work. "Receiving and providing mentoring are crucial for professional growth at any age, but too often we leave these learning opportunities to chance. This much-needed book offers a smart, practical plan for taking charge of our own development by building authentic relationships throughout our careers." -- JOHN R. RYAN, President and CEO, Center for Creative Leadership "Murphy and Kram show us why you can't go it alone--no matter how talented or hardworking you are--and that the best route to cultivating great mentors is learning to be a great mentee." -- SHEILA HEEN, coauthor of Thanks for the Feedback and Difficult Conversations "A perennial resource for people at all phases of their careers." -- RANDY EMELO, President and CEO, Triple Creek River "Life is tough enough--make it easier by reading this book and following the authors' insights." -- RICHARD BOYATZIS, PhD, coauthor of Primal Leadership
Research shows that high-performing organisations focus on diversity and inclusion (D&I). In any workplace, it is important to both understand and recognise the benefits that having a D&I workforce provides. It is integral to developing people within an organisation, serving clients as best we can, and playing an important leadership role in communities. This book is the first to place D&I at the centre of successful real estate and construction organisations. It provides guidance to, and most importantly, actions for professionals in the sector who want to make D&I an inherent part of the culture of their organisation. This book has been written to bring the sector up to speed with what D&I is all about and how a D&I strategy can be implemented to secure future success. It presents a practical and easy-to-read guide that can help organisations and their leaders engage with and apply this agenda to win the war for talent in real estate and construction. This book is essential reading for all property leaders and professionals working in the real estate and construction sectors. Readers will gain especially from personal reflections on all aspects of diversity by a broad range of people working in the property industry.
This timely and important book assesses the impact of legislation on public interest disclosures internationally, as well as setting an agenda for future research on whistleblowing. Combining both theoretical and practical methods, this unique book offers a detailed examination of some of the key statutory provisions in the UK and explores the way courts have interpreted them. The expert contributors compare the UK model with the different approaches taken in Australia, the US as well as the rest of Europe, and focus on the lessons that can be learned from the current practice of whistleblowing. They evaluate the contents and application of confidential reporting/whistleblowing procedures, and draw upon significant empirical research. This book will be of great interest to academics, postgraduate students, practitioners and policymakers in the fields of employment law, human resource management, business ethics and corporate governance.
This comprehensive volume identifies the foundations and scholarly development of the construct of organizational effectiveness, charting its emergence and maturing in organizational studies literature. Kim Cameron, a leading authority figure, has made a careful selection of papers that explore successive models of organizational effectiveness from the goal and system resource models to the multiple constituencies and competing values models. The final section considers the introduction of alternative approaches to and definitions of effectiveness that remain vibrant and relevant. This book is an essential source of reference, and will be an invaluable resource to scholars and practitioners concerned with this topical field.
This Companion provides an authoritative overview of how cultural diversity is managed in Asia. Although the Asian context appears at first sight to be irreconcilably divergent in terms of diversity management approaches, the contributing authors seek to explore thematic and geographical demarcations of the notions of cultural diversity and equality at work. Managing Cultural Diversity in Asia not only examines cultural diversity management in a particular geography but also makes a distinct contribution to the wider theory of managing diversity and equality by revealing the significance of context, time and place in framing policies and practices of management. With empirical and conceptual contributions from eminent scholars from across the Asian continent as well as the Asian diaspora, this volume highlights practices of equality and diversity management in settings across Asia and reveals the key drivers and implications of such practices. This important and path-breaking Companion will be an invaluable resource for both undergraduate and research-based postgraduate students on international and comparative human resource management, employment relations and industrial relations courses.
Engaging and entertaining in equal measure, Human Resource Management is a book about work, the people who do it and the way they are managed (and mismanaged). Raising issues that are often neglected in typical HRM texts, such as work intensification and unemployment; it explores the realities of work, workers, and the communities that are affected by HRM policy and practice. Grugulis draws on current research to provide a critical and reflective overview of the key debates in HRM today. Conceived by Chris Grey as an antidote to conventional textbooks, each book in the 'Very Short, Fairly Interesting and Reasonably Cheap' series takes a core area of the curriculum and turns it on its head by providing a critical and sophisticated overview of the key issues and debates in an informal, conversational and often humorous way. Suitable for students of HRM, professionals working in organizations and anyone with an interest in the nature of human resources. Need another "VSFI" book? Browse the series here
Whenever a group of individuals comes together and interact in order to reach a common goal, differing individual preferences can lead to conflict. This book focuses on the management of these internal conflicts within business organizations. Peter-J. Jost and Utz Weitzel analyze organizational conflicts and illustrate how the parties involved utilize strategic actions to achieve a desired outcome in conflict. The authors use numerous examples of internal conflicts that are well-known to both practitioners and academics to define and explain the basic concepts of game theory. They then focus on the management of conflict, highlighting how the strategic behavior of conflicting parties can be influenced by direct governance or by changing organizational framework parameters. In contrast to much of the existing literature in this field, the focus is not on formal definitions or mathematical proofs, but solely on the application of game theory to strategic conflict management. This book represents a valuable tool in the assessment of organizational conflicts from a fresh, strategic perspective underpinned by game theory. It will therefore prove fascinating reading for scholars and practitioners with an interest in a broad range of fields encompassing business and management, strategic management, organizational studies, human resource management and game theory.
Based on a decade of exclusive research, Lowell Bryan and Claudia Joyce of McKinsey & Company have come up with a simple yet revolutionary conclusion: Your workforce is the key to growth in the 21st century. By tapping into their underutilized talents, knowledge, and skills you can earn tens of thousands of additional dollars per employee, and manage the interdepartmental complexities and barriers that prevent real achievements and profits.
This can only be accomplished through organizational design and redesign. That's the new model for survival in the modern, digital, global economy. With the right design, your organization will have the capabilities to pursue whatever strategy is necessary to compete on any scale, react to any market change, leverage any opportunity, and sail past the competition.
In "Mobilizing Minds," the authors distill their research into seven strategic ideas that shatter the complexity frontiers, have the potential to unleash enormous profits, and enable long-term success for every company. Bryan and Joyce outline innovative principles that enable corporations to: Manage complexity, bureaucracy, and redundancy Use hierarchical authority to strengthen the authority of key managers and drive performance Deliver operating earnings while implementing wealth-creation strategies Allow formal networks, talent, and knowledge marketplaces to work in a large company Motivate and reward wealth-creating behavior Pursue organizational design as a corporate strategy Increase worker satisfaction
It is imperative for corporations to put the same energy used for new products and processes into organizational design. That's where the money is. That's where the opportunities lie. That's the key to surviving and prospering in the 21st century.
The complete handbook for newly appointed leaders. Wherever there are groups of people employed to fulfil certain tasks, there will be a need for managers to lead them. But how do you cope if you are new to your management position? How do you lead well? What principles must you apply? You need help and you need it fast! This simple book will: Provide new managers with all the necessary leadership principles to enable them to face their own unique challenges in leading their team; Advise new managers on how to get the best out of their staff, as well as out of themselves; and equip new managers with the necessary skills to not only manage, but to lead. In this book, new managers will find solutions to typical challenges by using practical examples of what other leaders have faced in similar situations. As they work through daily issues in 52 easily accessible steps, they will build leadership skills in a concrete and lasting way. At the end of each chapter there are reflection questions to help identify their current leadership approach. The New Manager will make everyone's journey as a new leader exciting and allow them to prosper in every challenge.
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