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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management

The Hedgehog Effect - The Secrets of Building High Performance Teams (Hardcover): Manfred F.R Kets De Vries The Hedgehog Effect - The Secrets of Building High Performance Teams (Hardcover)
Manfred F.R Kets De Vries
R958 R592 Discovery Miles 5 920 Save R366 (38%) Ships in 10 - 15 working days

In The Hedgehog Effect, Manfred Kets de Vries presents the case for leadership group coaching as an experiential training ground for learning to function as a high performance team. His group coaching model, incorporating living case studies, has been developed over more than 20 years of delivering programs to top-level executives and sets the standard in the field of leadership group coaching. Written for coaches, consultants, leadership development directors, and anyone working in or with teams, The Hedgehog Effect begins with an in-depth analysis of what teams and groups are all about. The intricacies of leadership coaching are illustrated with an elaborate example of a team coaching intervention. In Part Two, the author applies a psychodynamic lens to the dynamics of teams and groups, taking a close look at relationship patterns, how groups evolve, and the phenomenon of the group-as-a-whole. Part Three takes a more systemic perspective, addressing the challenges that change processes pose for people in organizations, and how to create best places to work. Kets de Vries supports the whole with the story of an organizational change initiative accomplished through group coaching.

Web-Based Human Resources (Hardcover, Ed): Alfred J. Walker Web-Based Human Resources (Hardcover, Ed)
Alfred J. Walker
R975 R753 Discovery Miles 7 530 Save R222 (23%) Ships in 7 - 11 working days

Today’s Human Resources function is being transformed by the Web. Web-Based Human Resources shows HR professionals how to use online technologies to offer more services to more employees at a lower cost. It offers concrete tips on which approaches are most effective in small, medium, and large organizations; provides a framework for transforming HR from a support function to one centered on organization-wide productivity and learning; and explains all the key web technologies and trends that are changing the HR function—for the better!

People Management (Paperback): Rus Slater People Management (Paperback)
Rus Slater
R194 R144 Discovery Miles 1 440 Save R50 (26%) Ships in 10 - 15 working days

The people management secrets that experts and top professionals use. Get results fast with this quick, easy guide to the fundamentals of People Management Includes how to: * Build a business-like relationships with your direct reports * Set clear targets and monitor them * Understand different personality types and how to manage them * Deliver criticism and compliments in the right way * Mentor your employees to produce fantastic results

Fearless Facilitation - The Ultimate Field Guide to Engaging (and Involving!) Your Audience (Paperback): Cyndi Maxey, Kevin... Fearless Facilitation - The Ultimate Field Guide to Engaging (and Involving!) Your Audience (Paperback)
Cyndi Maxey, Kevin O'Connor
R872 R608 Discovery Miles 6 080 Save R264 (30%) Ships in 10 - 15 working days

As the workforce ages and younger trainers and managers emerge, facilitation skills take on a new importance and, with the increased use of social networks, new facilitation skills are needed. Written by two facilitation gurus, this book shows how to make any learning environment come alive. It outlines proven guidelines any trainer can use to unify groups, inspire creativity, and get audiences, teams, and colleagues to speak up, talk back, participate, and engage in meetings.

Employee Well-being Support - A Workplace Resource (Hardcover): Andrew Kinder, Rick Hughes, Cary L. Cooper Employee Well-being Support - A Workplace Resource (Hardcover)
Andrew Kinder, Rick Hughes, Cary L. Cooper
R3,336 R2,183 Discovery Miles 21 830 Save R1,153 (35%) Ships in 10 - 15 working days

Employees have a set of needs as part of the 'psychological contract' of employment. However, organizations operate for a reason and they too have agendas and needs. It is how the two come together that determines the capacity for good human relations and optimum productivity. Employee Well-being Support is an edited collection of expert contributions that explores all key issues in this increasingly critical area.

Global Careers (Hardcover): Michael Dickmann, Yehuda Baruch Global Careers (Hardcover)
Michael Dickmann, Yehuda Baruch
R4,109 Discovery Miles 41 090 Ships in 10 - 15 working days

With interest in the global environment and the management of ?talent? increasing, understanding the issue of global careers is crucial for students and managers alike.

This exciting book captures broad research extending to a large set of diverse motivations, experiences, and outcomes of international work in global ?for profit? and ?not for profit? organizations and delivers nuanced insights into the management of international employees for firms and governmental/non-governmental organizations.

This text covers global career issues in-depth, working at the intersection of career and international human resource management and using a number of perspectives, such as organizational or individual ones. Chapters include:

  • theories, frameworks and concepts
  • supporting research/data where relevant
  • managerial implications, summaries, learning points, figures and tables.

Illustrated with up to the minute case studies from companies such as Pepsi, Imperial Tobacco, Cadbury Schweppes, PricewaterhouseCoopers, Philips, HSBC, Misys, Philip Morris International and Masterfoods, Global Careers is essential reading for all those studying or concerned with career management, human resource management and international business.

Global Human Resource Management - Managing People in Developing and Transitional Countries (Paperback): Willy McCourt, Derek... Global Human Resource Management - Managing People in Developing and Transitional Countries (Paperback)
Willy McCourt, Derek Eldridge
R1,197 Discovery Miles 11 970 Ships in 10 - 15 working days

This book presents Human Resource Management (HRM) as a tool for improving the performance of organizations in developing and transitional countries. It does this through the presentation of an integrated model of human resource management, informed by the practical realities of applying such a model in developing and transitional countries. Using exercises and real-life examples, the authors emphasize the need to practise (and to study) HRM in context, taking account of the contrast between what theory says should happen and what actually happens in practice. Having introduced a strategic model of HRM, the book explores the key HRM activities of human resource planning, job analysis, managing pay, recruitment and selection, performance management, learning and training, job reduction and employee relations. The authors stress that every HRM model must be critically assessed in the particular setting in which it is being used, and then adopted, adapted or abandoned. This process of critical adaptation of international models of 'good practice' is the essence of global HRM. This textbook offers a clear and highly accessible introduction to the theory and practice of HRM in developing and transitional countries. It has been designed for students on a wide range of human resource oriented courses, including development management and administration. It will also be a valuable reference tool for HRM practitioners in the private and public sector and in NGOs.

Looking Forward. Health as a Business Management Issue in the 21st Century (Paperback): Looking Forward. Health as a Business Management Issue in the 21st Century (Paperback)
R2,343 Discovery Miles 23 430 Ships in 10 - 15 working days
Better Than Bullet Points - Creating Engaging e-Learning with PowerPoint (Paperback, 2nd Edition): Jane Bozarth Better Than Bullet Points - Creating Engaging e-Learning with PowerPoint (Paperback, 2nd Edition)
Jane Bozarth
R1,364 R1,248 Discovery Miles 12 480 Save R116 (9%) Ships in 10 - 15 working days

Featuring a complete update of the previous edition to reflect the new and expanded tools of PowerPoint 2013. By providing in-depth guidance, specific instructions, and helpful exercises, the book helps everyday trainers to create potent e-learning through the readily available popular desktop application. Established expert Jane Bozarth guides readers through the powerful new and updated features of the soon-to-be-released 2013 version, covering everything from text to art, animation to interactivity. If you have PowerPoint, this book will immediately put free real-world tools in your hands. Also features many online tools, including relevant technical design elements from older PowerPoint versions as well as a wealth of additional tools, templates, and examples. SECTION ONE: FOUNDATIONS Chapter One: Creating E-Learning with PowerPoint Chapter Two: It s About Design, Not Software SECTION TWO: INTERFACE AND CONTENT Chapter Three: The Graphic User Interface and Course Architecture Chapter Five: Creating and Editing Art Chapter Six: Animation Chapter Seven: Interactivity Chapter Eight: Add-Ons, Blending, Performance Support, and Job Aids Chapter Nine: Adding Narration and Multimedia SECTION THREE: DELIVERY AND SUPPORT Chapter Ten: Saving, Uploading, and Distributing Appendix: PowerPoint Basics References and Other Sources Other Resources

The Best Place to Work - The Art and Science of Creating an Extraordinary Workplace (Standard format, CD): Ron Friedman The Best Place to Work - The Art and Science of Creating an Extraordinary Workplace (Standard format, CD)
Ron Friedman; Narrated by Walter Dixon
R893 R683 Discovery Miles 6 830 Save R210 (24%) Ships in 7 - 11 working days
Global Human Resource Management - Managing People in Developing and Transitional Countries (Hardcover, illustrated edition):... Global Human Resource Management - Managing People in Developing and Transitional Countries (Hardcover, illustrated edition)
Willy McCourt, Derek Eldridge
R3,568 Discovery Miles 35 680 Ships in 10 - 15 working days

This book presents Human Resource Management (HRM) as a tool for improving the performance of organizations in developing and transitional countries. It does this through the presentation of an integrated model of human resource management, informed by the practical realities of applying such a model in developing and transitional countries. Using exercises and real-life examples, the authors emphasize the need to practise (and to study) HRM in context, taking account of the contrast between what theory says should happen and what actually happens in practice. Having introduced a strategic model of HRM, the book explores the key HRM activities of human resource planning, job analysis, managing pay, recruitment and selection, performance management, learning and training, job reduction and employee relations. The authors stress that every HRM model must be critically assessed in the particular setting in which it is being used, and then adopted, adapted or abandoned. This process of critical adaptation of international models of 'good practice' is the essence of global HRM. This textbook offers a clear and highly accessible introduction to the theory and practice of HRM in developing and transitional countries. It has been designed for students on a wide range of human resource oriented courses, including development management and administration. It will also be a valuable reference tool for HRM practitioners in the private and public sector and in NGOs.

Leading Global Innovation - Facilitating Multicultural Collaboration and International Market Success (Paperback, 1st ed.... Leading Global Innovation - Facilitating Multicultural Collaboration and International Market Success (Paperback, 1st ed. 2017)
Karina Jensen
R892 R762 Discovery Miles 7 620 Save R130 (15%) Ships in 10 - 15 working days

Responding to the need for organizations to improve global strategic planning and execution, this book presents a framework for effectively conceiving and executing new concepts for international markets. Filling an important gap in knowledge and research on global innovation, the author demonstrates how leaders can facilitate multicultural collaboration in service of organizational performance. Cases and findings are shared from international studies of over 200 leaders and 45 multinational firms with headquarters based in Asia, Europe, and North America. Leading Global Innovation provides a practice perspective with specific models and solutions for facilitating multicultural team collaboration, from concept to market. This book offers crucial guidance for executives, managers, consultants, and educators who would like to understand how to lead and orchestrate innovation in a culturally diverse and networked business environment.

The Mediation Process - Practical Strategies for Resolving Conflict (Paperback, 4th Edition): Christopher W. Moore The Mediation Process - Practical Strategies for Resolving Conflict (Paperback, 4th Edition)
Christopher W. Moore
R1,739 R1,309 Discovery Miles 13 090 Save R430 (25%) Ships in 7 - 11 working days

The "Fourth Edition" of a seminal work in the field of mediation and conflict resolution

For almost thirty years, conflict resolution practitioners, faculty, and students have depended on "The Mediation Process" as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution--family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the "Fourth Edition" has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.Includes expanded information on the latest approaches for providing mediation assistanceFeatures comprehensive guidelines for selecting the right strategy for both common and unique problemsUtilizes updated, contemporary case studies of all types of disputesOffers expanded coverage of the growing field and practice of intercultural and international mediation

Direccion de Personal (English, Spanish, Paperback): T Rodriguez Direccion de Personal (English, Spanish, Paperback)
T Rodriguez
R400 Discovery Miles 4 000 Ships in 10 - 15 working days
Elite Performance Skills (Paperback): Life Is A Special Operation Com Elite Performance Skills (Paperback)
Life Is A Special Operation Com
R494 Discovery Miles 4 940 Ships in 7 - 11 working days
The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies - Volume 2 (Hardcover, New ed.):... The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies - Volume 2 (Hardcover, New ed.)
Michael Zanko, Matt Ngui
R6,248 Discovery Miles 62 480 Ships in 10 - 15 working days

The strategic value of human resource management (HRM) in successful, sustainable competitive advantage is fully acknowledged and yet, until now there has been little in the way of descriptive analytic profiles of countries and markets outside of the US and Europe. Together with Volume 1 this Handbook forms a complete codification of HRM policies and practices of all 21 APEC (Asia-Pacific Economic Cooperation) member economies. This unique volume contains 11 profiles of Brunei Darussalam, Canada, Chile, Mexico, New Zealand, Papua New Guinea, Peru, Philippines, Russia, Singapore and Vietnam. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies, Volume 2 will be essential reading for lecturers, researchers, academics and managers concerned with human resource management, international business, management, and cross-cultural studies. The Handbook will also be of great interest to those involved in industrial and employment relations.

Globalizing International Human Resource Management (Paperback): Chris Rowley, Malcolm Warner Globalizing International Human Resource Management (Paperback)
Chris Rowley, Malcolm Warner
R1,031 Discovery Miles 10 310 Ships in 10 - 15 working days

Globalizing International Human Resource Management sets out to cover as a wide range of regional and national cultures, as well as perspectives, as possible, in order to explore how these might shape both theory and practice in this field. In attempting this, it focuses on key concepts within it, such as human resources (HR) HR management (HRM), international HRM (IHRM), strategic HRM (SHRM), human capital and talent as they relate to foreign direct investment (FDI) These are discussed in a range of spatial and organizational settings, including multinational corporations (MNC) and international joint ventures (IJV). The book covers a wide range of countries and cultures in North America, Europe and and Asia. Next, we have a set of nationally-based cases that represent exemplifications of many of the conceptual points made by contributors, who include scholars based in a wide variety of countries around the world, in universities and business schools. This book was previously published as a special issue of The International Journal of Human Resource Management.

Coaching and Mentoring for Business (Paperback): Grace McCarthy Coaching and Mentoring for Business (Paperback)
Grace McCarthy
R1,007 R866 Discovery Miles 8 660 Save R141 (14%) Ships in 10 - 15 working days

Coaching and Mentoring for Business seeks to go beyond the vast body of skills-based literature that dominates the study of coaching and mentoring and focus on the contribution that coaching can make to the implementation of human resource strategy and organizational strategy.

Grace McCarthy includes an introduction to coaching and mentoring theory, then goes on to look at coaching and mentoring skills, and how they may be applied in relation to individual change, coaching and mentoring for leaders and by leaders, coaching and mentoring for strategy, innovation and organisational change, as well as coaching and mentoring in cross-cultural and virtual contexts. Coaching and Mentoring for Business also explores ethical issues in coaching and mentoring before concluding with the evaluation of success in coaching and mentoring and a discussion of emerging issues. Key Features: Vignettes to help readers consolidate their learning by illustrating real life situations Web links to useful academic and professional resources A companion website with PowerPoint slides, a lecturer's guide and self-assessment quizzes available at www.sagepub.co.uk/mccarthy

Electronic inspection copies are available for instructors.

The Values-Driven Organization - Cultural Health and Employee Well-Being as a Pathway to Sustainable Performance (Paperback,... The Values-Driven Organization - Cultural Health and Employee Well-Being as a Pathway to Sustainable Performance (Paperback, 2nd New edition)
Richard Barrett
R1,282 Discovery Miles 12 820 Ships in 10 - 15 working days

Values-driven organizations are the most successful organizations on the planet. This book explains that understanding employees' needs-what people value-is the key to creating a high performing organization. When you support employees in satisfying their needs, they respond with high levels of engagement and willingly commit their energies to the organization, bringing passion and creativity to their work. This new edition of The Values-Driven Organization provides an updated set of tools to assess corporate culture, new case studies on cultural transformation and additional materials on sustainability, measuring cultural health at work and the specific needs of the millennial generation. The Values-Driven Organization is essential reading for students, researchers and practitioners of organizational change, leadership, HRM and business ethics.

Voice, Visibility and the Gendering of Organizations (Paperback): Patricia Lewis Voice, Visibility and the Gendering of Organizations (Paperback)
Patricia Lewis
R1,283 R1,196 Discovery Miles 11 960 Save R87 (7%) Ships in 10 - 15 working days

"Voice, Visibility and the Gendering of Organizations" examines how gender is linked to organizations and accounts for the differences in the experiences of men and women in the world of work. The book is structured around the two interrelated concepts of visibility and voice, which are the key themes in the gender/organization literature, and provides a useful organising framework.

Commitment in Organizations - Accumulated Wisdom and New Directions (Hardcover): Howard J Klein, Thomas E. Becker, John P. Meyer Commitment in Organizations - Accumulated Wisdom and New Directions (Hardcover)
Howard J Klein, Thomas E. Becker, John P. Meyer
R2,360 Discovery Miles 23 600 Ships in 10 - 15 working days

Commitment is one of the most researched concepts in organizational behavior. This edited book in the SIOP Organizational Frontiers series, with contributions from many scholars, attempts to summarize current research and suggests new directions for studies on commitment in organizations.

Commitment is linked to other concepts ie. satisfaction, involvement, motivation, and identification and is studied across cultural lines. Both the individual and group levels of building and maintaining commitment are discussed.

WorkInspired: How to Build an Organization Where Everyone Loves to Work (Hardcover, Ed): Aron Ain WorkInspired: How to Build an Organization Where Everyone Loves to Work (Hardcover, Ed)
Aron Ain
R564 R423 Discovery Miles 4 230 Save R141 (25%) Ships in 10 - 15 working days

A "Highest Rated CEO" who has transformed his organization into a billion-dollar company and a "Top Place to Work" shows leaders how truly prioritizing employees isn't just good for employees it's good for business. Imagine a company where everyone loves to work, where employees feel not just "satisfied" but truly cared for, respected, and energized. Think of the impact this would have on recruitment, retention, customer satisfaction, innovation, and overall performance. Aron Ain, the award-winning CEO of Kronos, a global provider of workforce management and human capital management cloud solutions, believes that anything is possible when people are inspired. By embracing employee development and engagement as a growth strategy, Ain transformed his company's culture and built a billion-dollar business. This book takes leaders and managers inside Kronos's highly admired WorkInspired culture, showing them the surprisingly simple rules they can follow to replicate that success. This inspiring guide reveals the best practices that have earned Kronos distinctions on coveted lists, such as Glassdoor's 100 Best Places to Work, Fortune's 100 Best Companies to Work For, Forbes's America's Best Employers, and the Boston Globe's Top Places to Work. These best practices include: *overcommunicating and truth-telling*trusting your people (again and again) and keeping them safe*holding managers accountable for being great at what they do*allowing employees flexible schedules and open vacation time*challenging your people to put the company out of business with innovative products *welcoming back boomerang employees*empowering the next generation workforce Many executives talk about how "their people are their greatest asset." Ain challenges leaders to "walk the talk" and put people first, whether they oversee a team of five or an organization of 500,000. When they do, employees won't be the only ones who thank them. Customers and shareholders will, too. This is what it means to WorkInspired.

Expanding the Conceptual Boundaries of Work Effort - Critical Insights into What Makes People Work Hard (Paperback, 1st ed.... Expanding the Conceptual Boundaries of Work Effort - Critical Insights into What Makes People Work Hard (Paperback, 1st ed. 2019)
Timur Erim
R2,008 R1,579 Discovery Miles 15 790 Save R429 (21%) Ships in 10 - 15 working days

Today, companies are more than ever dependent on a highly motivated workforce and hard-working employees. The purpose of this book is to expand the conceptual boundaries of work effort (WE) in order to gain critical insights into what makes people work hard. In spite of the acknowledged importance of WE, the concept was hitherto weakly understood, inconsistently defined, and lacked a clear conceptualization due to a lack of theoretical and empirical research. At theoretical level, this dissertation enhances the understanding of the WE concept, notably with respect to its antecedents. At practical level, the refined understanding will increase the leaders' ability to impact and manage their employees' WE levels.

Crucial Conversations  - Tools for Talking When Stakes Are High (Paperback, 2nd edition): Kerry Patterson, Joseph Grenny, Ron... Crucial Conversations - Tools for Talking When Stakes Are High (Paperback, 2nd edition)
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler 2
R528 R341 Discovery Miles 3 410 Save R187 (35%) Ships in 10 - 15 working days

The "New York Times" and "Washington Post" bestseller that changed the way millions communicate

" "Crucial Conversations"] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
--from the Foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People"

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
--Mark Victor Hansen, cocreator of the #1 "New York Times" bestselling series Chicken Soup for the Soul(R)

The first edition of "Crucial Conversations" exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Sovereignty as Responsibility - Conflict Management in Africa (Paperback): Francis M. Deng, Sadikiel Kimaro, Terrence Lyons,... Sovereignty as Responsibility - Conflict Management in Africa (Paperback)
Francis M. Deng, Sadikiel Kimaro, Terrence Lyons, Donald Rothchild, I.William Zartman
R596 Discovery Miles 5 960 Ships in 10 - 15 working days

The authors assert that sovereignty can no longer be seen as a protection against interference, but as a charge of responsibility where the state is accountable to both domestic and external constituencies. In internal conflicts in Africa, sovereign states have often failed to take responsibility for their own citizens' welfare and for the humanitarian consequences of conflict, leaving the victims with no assistance. This book shows how that responsibility can be exercised by states over their own population, and by other states in assistance to their fellow sovereigns. Sovereignty as Responsibility presents a framework that should guide both national governments and the international community in discharging their respective responsibilities. Broad principles are developed by examining identity as a potential source of conflict, governance as a matter of managing conflict, and economics as a policy field for deterring conflict. Considering conflict management, political stability, economic development, and social welfare as functions of governance, the authors develop strategies, guidelines, and roles for its responsible exercise. Some African governments, such as South Africa in the 1990s and Ghana since 1980, have demonstrated impressive gains against these standards, while others, such as Rwanda, Somalia, Liberia, Nigeria, and Sudan, have failed. Opportunities for making sovereignty more responsible and improving the management of conflicts are examined at the regional and international levels. The lessons from the mixed successes of regional conflict management actions, such as the West African intervention in Liberia, the East African mediation in Sudan, and international effortsto urge talks to end the conflict in Angola, indicate friends and neighbors outside the state in conflict have important roles to play in increasing sovereign responsibility. Approaching conflict management from the perspective of the responsibilities of sovereignty provides a framework for evaluating government accountability. It proposes standards that guide performance and sharpen tools of conflict prevention rather than simply making post-hoc judgments on success or failure. The authors demonstrate that sovereignty as responsibility is both a national obligation and a global imperative.

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